Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
Unless American Express refunds the full $90 amount, I will notaccept any of their responses. I had the card for one month of 12 months and Idid not receive a bill during that time period showing a positive balance. Sixmonths later, I see a positive balance and American Express has a 90 day clausefor reimbursement. At that point, I had no recourse by calling them.Additionally, they are charging 12 months of fees for at most one month ofservice(s). I do not think the Government or [redacted] would agree to this practice forit is not a GAAP accepted principle.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
American Express mailed our response to the consumer on November **, 2014. The consumer needs to allow 7 – 10 mailing days for mailing time. Unfortunately we are unable to send our correspondence by any other means. However, the consumer may contact customer service at ###-###-####. Customer Care Professionals are available 24 hours per day 7 days per week. Thank You
American Express mailed our response to the consumer at the address provided on February**, 2015. The consumer needs to allow 7 – 10 business days for mailing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
Unless American Express refunds the full $90 amount, I will notaccept any of their responses. I had the card for one month of 12 months and Idid not receive a bill during that time period showing a positive balance. Sixmonths later, I see a positive balance and American Express has a 90 day clausefor reimbursement. At that point, I had no recourse by calling them.Additionally, they are charging 12 months of fees for at most one month ofservice(s). I do not think the Government or [redacted] would agree to this practice forit is not a GAAP accepted principle.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
American Express mailed our response to the consumer on November **, 2014. The consumer needs to allow 7 – 10 mailing days for mailing time. Unfortunately we are unable to send our correspondence by any other means. However, the consumer may contact customer service at ###-###-####. Customer Care Professionals are available 24 hours per day 7 days per week. Thank You
American Express mailed our response to the consumer at the address provided on February**, 2015. The consumer needs to allow 7 – 10 business days for mailing time.