Earnhardt Chrysler Jeep Dodge Ram

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] The dealer called me and we agreed not to wait as the response statesThey have ordered the damaged part and will be replacing it after it comes in I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com: 0in 0in 0pt;">Mr [redacted] complaint was forwarded to me for handling because he worked with my department when he visited our dealership on February 13, He expressed interest in purchasing a new Chrysler which was advertized for $20,198.00, after factory rebates, plus dealer additional items, totaling $1697.95, including vehicle protection, security system and paint protection Mr [redacted] left the dealership when he was informed that the additional items were a part of the advertisement.Yesterday morning, prior to the receipt of this complaint, Mr [redacted] posted a comment on the Earnhardt Review site regarding his dissatisfaction on the pricingHe was contacted by the Manager with whom he worked, Mark Martinez Mr [redacted] stated that he left our dealership and went to Chapman Dodge, where they worked up figures on a new Chrysler 200; the security system at Chapman was $500, versus $at Earnhardt MrMartinez reviewed the pricing and the dealer added items from Saturday's deal and advised Mr [redacted] that he would match the alarm price at Chapman and reduce the price of the tint added to our vehicle to $200, with no other additions, to earn his business This was agreeable to Mr [redacted] and he will contact us to proceed with the purchase after he corrects an issue with the credit bureaus that is impeding a purchase at this time In summary, Mr [redacted] 's complaint has been resolved and we are awaiting his call to proceed with the sale Please contact me if you have any questions relating to this matter and thank you very much Best wishes: Colleen M [redacted] Special Finance Director Earnhardt Auto Centers ###-###-#### [redacted] @earnhardt.com

A manager from Earnhardt Chrysler Jeep [redacted] spoke with Ms [redacted] and made arrangements to have an alarm system installed to provide keyless entry, to confirm operation of the driver's side power door lock, and to replace the bottle that holds the washer fluid The dealership also agreed to provide a rental car to Ms [redacted] for the day her truck would be in service The dealership understands that this matter is resolved to Ms [redacted] 's satisfaction [redacted] General Counsel Earnhardt

I purchased a used vehicle at the end of April of 2015, a Mazda After I purchased the vehicle, I noticed some vibration and idle issuesI took it back to the dealership, they kept my car for almost a week, without providing a loanerAt the end of the week, they advised me they couldn't duplicate the issueWhen I came to pick up the car, it was doing exactly what it was when I dropped it offI do not believe they truly looked at my vehicle, mainly because they weren't making any money off of the repairs so they didn't fix a thingLet's fast forward to the end of September, approximately months laterI am now having a lot of issues with this carI have replaced the Osensor, the motor mounts, the front brakes, both right/left axles, transmission mount, spark plugs and had a tune-upI have contacted this dealership many times, many different ways and yet no one has called me backNow while I know they were going to refuse to fix my car unless I paid the expensive dealership prices, I still wanted them to know how unhappy I wasSince no one has called me back, I am writing it here so everyone will now know! If I could have afforded a new car, with full warranties, I would have purchased that but when you buy a used car, I know you get what you pay for however, if a dealership is going to sell a used car, they should have at least had the decency to ensure it was properly fixedI wouldn't have been as upset if it was at least a year later for a couple of these items to go wrong but seriously, months later and over $worth of work to be done, that's unacceptable

Good day!I contacted Mr [redacted] this morning and explained in more detail how the advertised price, with dealer additions, is calculated The price on the Chrysler he was interested in buying is $below invoice; the dealer added items offset a portion of the $loss The price and dealer additions are fully disclosed on the offer presented to the buyer(s) The buyer can accept or reject the terms I advised him that I would sell the vehicle to him and his wife at the advertised price, without the security system and additional items, but he declined; he is purchasing from another dealer because he does not agree with our pricingMr [redacted] has my contact information and should he reconsider, I will gladly honor the offer to sell the vehicle without the dealer added items.Thank you and please contact me if you have any questionsColleen M***

I went to the dealership, Earnhardt Chrysler Jeep Dodge [redacted] ***, wanted to give the Mr E [redacted] program a tryNice dealership, was impressedTalk to a salesman and gave him the run down of my situation like bad credit, no money down and affording monthly payments less than He asked what I was looking for and I replied "whatever you can finance for me to be honest", so he brought out a Mazda 3s Sport took it for a test drive and liked the car and willing to takeWas asked to have a down within thirty days and signed the contract, got insurance coverage for the vehicle and they got registration taken care ofI left with the vehicle happy as can be and thankful for the chance to rebuild my credit, with the impression bank financing was secureddays later Mr E [redacted] finance dept called and told me I'm about to lose my loan and I should add my spouse to the loan to secure financing so I comply and get a call a day or two later and they tell me loan and financing is 99.9% done I just need to put down another and get a co-signerAll this after I sign a contract that has the original dealMy joy has turned into a nightmare cause I won't find anybody willing to co-sign for me on top of that they didn't even fill up the gas like they said they would when I got the car, but I over looked that being that I was driving away in a nice car and bought my own gas, so now I will have to return the vehicleI don't know how or why they would have let me take the vehicle in the first place and what about the deal already on paper?

I purchased my truck from this dealer a little over a year ago and have taken it in for warranty service timesAll three of the times they have tried to tell me that the issues were not covered by warrantyThe first time I took it in because the radio was shutting off randomly while driving, they told me it wasn't covered under warranty and best of luckThe second time was because the computer wasn't showing "ready" and thus would not pass emissions, even though I had put about 20k miles on itThe service advisor, [redacted] , told me that I just needed to drive it moreIt wasn't until I demanded he have someone look at it that we discovered there was a download needed to remedy the situation [redacted] quickly disappearedThen I took it in today because the front brake calipers were bad and they told me it was my faultThe pads and rotors were fine, I don't abuse my vehicle and there is no way I caused thisI asked for some sort of [redacted] documentation specifying the issue, the service manager told me "I don't have time for that, you can look it up." It wasn't until I called [redacted] and told them of the issue that I was having that they decided to find the timeI will never bring my truck back to this dealership and advise everyone that their service department is full of unsavory individuals that you should not do business with

Earnhardt Dodge was very disappointed to read allegations of lack of communication with Mrand Ms*** The facts are that the service manager has been extremely involved and communicative with the ***s and that Mr [redacted] picked the truck on Wednesday, October The ***s dropped the vehicle at the dealership on Sunday the 23rd when the service department was closed They were provided with a loaner vehicle When the service department spoke with them on Monday the 24th and learned of the noise concern, the service manager was unable to replicate the concernWith Ms***'s permission, drove the truck to her home and drove it with her until he heard and understood the concern He then returned to the dealership and drove the truck with a technician The technician quickly identified the issue as an imprecise ratio of the rear differential fluid and the limited slip additive The fluids were adjusted and the truck was driven to assure that the ratio of fluids was correct The service manager spoke with both Ms [redacted] and Mr [redacted] and on the 24th to explain the diagnosis and process for correction Mr [redacted] came to the dealership on Monday afternoon and experienced the resolved issue, but asked that the truck stay at the dealership for more test driving He also asked for a larger loaner vehicle, which was providedThe service manager offered to touch up some door edge paint chips, remove some white paint transfer and replace a rear fender flare that was warping at no charge Mr [redacted] accepted When the service manager learned that the fender flare would not be available until Wednesday, the 26th, he contacted the customer and left a message with the update A final test drive was taken and the truck was filled with gas Mr [redacted] picked up the truck on the 26th The dealership was responsive, communicative and resolved the issue Mary LaRue W***/General Counsel

The dealership regrets that Mr [redacted] remains dissatisfied, however feels as if it has thoroughly responded to his concernIt was Mr [redacted] decision to fail to inform Earnhardt when he ordered the second truck and the Earnhardt order for the customized truck might have been able to be cancelled [redacted] General Counsel

The dealership denies [redacted] demand. [redacted] leased a 2015 [redacted] through Earnhardt's Gilbert Dodge, Inc. d/b/a Earnhardt Chrysler Jeep Dodge Ram (EGD) on January 17, 2015. He traded a 2013 [redacted] against the lease. In connection with... completing his transaction, [redacted] signed the attached Plate Affidavit. It is a simple form and clearly states that the credit for the registration for the [redacted] was to be used toward the registration of the [redacted] Also attached is a printout of the plate credit attributable to the [redacted] that was available in the amount of $205.30. The dealership denies that [redacted] requested that the $205.30 plate credit not be used against the registration for the [redacted] In any event, any such verbal request is not documented and would have been superseded by his written instruction to apply the plate credit. The dealership electronically submitted the sold notice for the [redacted] to the State and registered Mr. Mullin's Dodge [redacted] to him on February 3, 2015. When [redacted] visited the MVD website to submit a sold notice on February 17, 2015, the vehicle for which he processed the sold notice was, and only could have been, the Dodge [redacted] , as it was the only one of the two vehicles registered to him at that time. The section of the MVD website where registration can be cancelled identifies the vehicle by VIN, make and model and requires confirmation of the owner's decision before a cancellation is processed. The refund [redacted] received and spent was in the amount of the registration for the Dodge [redacted] , or approximately $415,more than twice the amount [redacted] should have expected from the [redacted] . In [redacted] initial contacts with the dealership concerning his registration and plates, it was not clear to the dealership that [redacted] had cancelled the registration that EGD has submitted for the [redacted] Once it was understood that he had canceled the registration on the Dodge [redacted] , it was clear that EGD would be unable to further assist him with his registration. The challenge [redacted] currently faces with registration of his new Dodge arises from his execution of the plate affidavit directing the dealership to use the credit and his decision to cancel the registration that had been processed for the [redacted] The dealership followed [redacted] written instructions and fulfilled its obligations to [redacted] . [redacted] General Counsel

The dealership considers its response to have been fully responsive to [redacted] concerns [redacted] General Counsel

FULL OF BULL should be their sloganI purchased an RV from Earnhardt's years ago It was simple I saw what I liked online, the dealer sent me their price, I made a counter offer, the dealer accepted my offer, I came down & signed the papers and drove off That's how simple all car buying should be and it has been that way for me on the last three cars I have purchasedI thought this would be the same I ended up on Earnhardts website because of their inventory and then when I saw their advertised prices I thought I'm good to goI started my journey with Earnhardt on 2/13, but was not yet ready to purchase Mostly wanted to come see if the vehicle I was interested in was what I wanted [redacted] was my initial contact through the web site Did a test drive on 2/and told [redacted] I would get back to him in a few weeks when I was ready to purchase [redacted] pinged me again on the 27th to see if I was still interested I told [redacted] that I'm still not ready3/I'm now ready to make a deal The vehicle I did the test drive in has been sold, but they have two duplicates just different colors I decide on a silver This was what is/was posted on their web site [redacted] NOW COMES THE LIE… [redacted] They are adding VEHICHLE THEFT REGISTRATION, VEHSECURITY SYSTEM, and AUTO BUTLER When I tell them I don’t want those things they tell me then they can’t sell it to me for the advertised price How can the advertised price be $29,if they won’t sell it to me for that much? I filed a complaint with the Attorney General’s Office and took my business elsewhere I would also like to mention that it was difficult to get [redacted] to respond to my repeated emails and phone messagesThe bottom line is if Earnhardt had not lied in the first place I might have been okay with the REAL price I would encourage anyone not do business with them They are very dishonest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I want to be able to submit a point of failure report from a Non- [redacted] (unbiased) mechanic to prove that it did break down to lack of maintenance The car was always maintained Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While it is understandable that the tires would need to be replaced soon anyway due to the milage, when I got the new tires at *** ***, they indicated that if it were not for the camber issue, they would not yet require replacement based on wearIf Earnhardt Dodge warned me that they may require future attention (not immediate attention), which they did mark as yellow on the most recent report card, then they would have looked at the tire wear and should have noted and informed me of the safety issueEarnhardt Dodge is not addressing this major concernThey also still have not addressed my request to have my car's wheel alignment checked, again negating their concern for safetyAll of this could and should have been prevented had they informed me that I had camber issue and needed IMMEDIATE REPLACEMENT and a WHEEL ALIGNMENT to fix a mechanical issueA good technician would have been able to spot this Since I am concerned for my own safety and Earnhardt Dodge never addressed the alignment issue, I took it upon myself to bring the vehicle to Firestone Complete Auto Care to get a wheel alignment on May 18thThey found issues with the right front toe, steer ahead, left rear camber, and right rear camberThis cost me an additional $+ tax on top of the premature tire replacement
Regards,
*** ***

The dealership has contacted Mr*** and made arrangements to repair the dent. The customer preferred waiting until his first oil change, and the work will be done at that time. *** *** ***General Counsel

Earnhardt's Gilbert Dodge has reviewed Mr***'s concern and discussed his issues with its tire vendorIt notes, as Mr*** admits, that Mr*** was cautioned about the need for future attention to his tires approximately weeks before his tire failed
Mr*** drove at least 49,miles on his replaced tiresFor that reason, the dealership is unwilling to reimburse Mr*** for the entire price of his replacement tiresIt is willing, however, to pay him half of that amount, or $ Upon learning that its offer has been accepted, Earnhardt Dodge will mail Mr*** its check in that amount *** *** ***General Counsel

Earnhardt Dodge is well aware of the concerns with Mr*** vehicle and his frustration, both of which it regrets.
After the Yuma dealership's attempt to rebuild the transmission proved unsuccessful at resolving the problem, Earnhardt contacted Fiat Chrysler and, at its
instruction, replaced the transmission. The concern remained uncorrected. Earnhardt has escalated the concern through all available Fiat Chrysler channels, has implemented all of the suggestions they have made, and has arranged for the regional service manager to drive the vehicle. Earnhardt loaned Mr*** a vehicle from its pre-owned inventory so he could take his vacation pulling a trailer and subsequently arranged a loaner vehicle for him. Earnhardt also has encouraged Fiat Chrysler to arrange for a replacement vehicle for Mr***. The concern clearly is a manufacturer concern. Earnhardt Dodge has taken every available step to engage the manufacturer in the correction of the concern and will continue those efforts. If Mr*** is interested in pursing a lemon law claim against Fiat Chrysler, directions for that process can be found in his Owner's Manual.
Mary L*** Walker/General Counsel

The *** purchased their vehicle "AS IS" subject only to the statutory day, miles used car warranty. The service concern arose significantly after the warranty had expired. Notwithstanding the expiration of the warranty, management spoke with Ms*** after
receipt of her complaint. The dealership has agreed to contribute $toward the repair as a goodwill gesture. Ms*** is emailing the repair bill to the dealership and it is expected that a check can be issued to Ms*** early next week. The dealership considers this matter to be resolved. *** *** ***General Counsel

I needed a car because I was no longer going to be working from home, so I decided to go with Earnhardt My husband and I bought two others cars from them and, with the exception of one hiccup, the company has consistently provided exemplary service It's the reason we keep going back
This time, however, everything changed I went down with my husband to look at cars and centered on a Kia Soul Our salesperson was professional in appearance and demeanor and seemed excited to help me When it came time to look at the financials, I told him that the dealership had run a preliminary approval on me based on my not wanting a down payment and wanting to keep payments below per month I just had a bankruptcy discharged, so I know that there may have been some challenges; however, when he came back with the information, he quoted per month with a down payment I was angry immediately mainly because I had told him what I was willing to work with, and he had the audacity to bring me out-of-scope results After I told him angrily that I wasn't happy with having my time wasted, he said he would go and work something out When he left to do so, my husband and I left to take our business elsewhere
That same evening, salesperson proceeded to call and text my phone incessantly stating that he had an offer that would work He stated that he worked out a down payment (paid within days) and payment I wasn't happy about the down payment, but I was impressed that he really did try to help So I agreed to get the car
After driving miles back to the dealership, he stated that they would need a check to hold on file and cashed laterI told him that we didn't have checks on our account (I can't remember the last time I ever wrote a check) He stated that we could go to the bank and get temporary checks and bring them up The following day, we drove miles to the bank and miles to the dealership to bring in all the remaining paperwork along with the check, only to find out from someone else that the dealership can't take temporary checks Cue in the salesperson's mendacity
Then the employee had the gall to tell me to order checks from my bank, which I found out was 25.00, AND have them EXPEDITED, which was I told her I would look into it to see if I could work something out I set the expectation that I would call them the following Monday after talking with the bank
Flash forward ONE DAY, which was Sunday, I get a text message that the loan company needs more documents I called, and the employee tells me AGAIN that they need a check At this point, I was livid I expressed my frustration about the lying salesperson and the harassment surrounding getting all the loan documents As a resolution, the employee stated that I could borrow a check from a friend or family member and have them turn it in, and before the month is done, I can come in with a debit card and make the payment then, thereby destroying the check Despite my offering to give them credit-card information to hold and process at the end of the month--which is something that I was told they couldn’t do--this is what they offered
At this point, I am taking the car back The mendacity and harassment are unacceptable I can assure you that I will NEVER shop there again and will definitely detract from anyone else's going there This place is a cesspool of immoral, customer-unfriendly behavior

One of the dealership managers, *** ***, met personally with Mr*** and resolved his concerns. Mr*** has accepted delivery of a Dodge Charger RT.
This dealership understands this matter may be closed.
*** ***
***
General Counsel