Earnhardt Chrysler Jeep Dodge Ram

FULL OF BULL should be their slogan.
I purchased an RV from Earnhardt's years ago. It was simple. I saw what I liked online, the dealer sent me their price, I made a counter offer, the dealer accepted my offer, I came down & signed the papers and drove off. That's how simple all car buying should be and it has been that way for me on the last three cars I have purchased.
I thought this would be the same. I ended up on Earnhardts website because of their inventory and then when I saw their advertised prices I thought I'm good to go.
I started my journey with Earnhardt on 2/13, but was not yet ready to purchase. Mostly wanted to come see if the vehicle I was interested in was what I wanted. [redacted] was my initial contact through the web site. Did a test drive on 2/14 and told [redacted] I would get back to him in a few weeks when I was ready to purchase.
[redacted] pinged me again on the 27th to see if I was still interested. I told [redacted] that I'm still not ready.
3/17 I'm now ready to make a deal. The vehicle I did the test drive in has been sold, but they have two duplicates just different colors. I decide on a silver. This was what is/was posted on their web site [redacted] NOW COMES THE LIE… [redacted] They are adding VEHICHLE THEFT REGISTRATION, VEH. SECURITY SYSTEM, and AUTO BUTLER. When I tell them I don’t want those things they tell me then they can’t sell it to me for the advertised price. How can the advertised price be $29,999 if they won’t sell it to me for that much? I filed a complaint with the Attorney General’s Office and took my business elsewhere. I would also like to mention that it was difficult to get [redacted] to respond to my repeated emails and phone messages.
The bottom line is if Earnhardt had not lied in the first place I might have been okay with the REAL price. I would encourage anyone not do business with them. They are very dishonest.

Good day!I contacted Mr. [redacted] this morning and explained in more detail how the advertised price, with dealer additions, is calculated.  The price on the 2016 Chrysler he was interested in buying is $2337 below invoice; the dealer added items offset a portion of the $2337 loss.  The price and dealer additions are fully disclosed on the offer presented to the buyer(s).  The buyer can accept or reject the terms.  I advised him that I would sell the vehicle to him and his wife at the advertised price, without the security system and additional items, but he declined; he is purchasing from another dealer because he does not agree with our pricing. Mr. [redacted] has my contact information and should he reconsider, I will gladly honor the offer to sell the vehicle without the dealer added items.Thank you and please contact me if you have any questions.
Colleen M[redacted]

Earnhardt Dodge was very disappointed to read allegations of lack of communication with Mr. and Ms. [redacted].  The facts are that the service manager has been extremely involved and communicative with the [redacted]s and that Mr. [redacted] picked the truck on Wednesday, October 26.
The...

[redacted]s dropped the vehicle at the dealership on Sunday the 23rd when the service department was closed.   They were provided with a loaner vehicle.  When the service department spoke with them on Monday the 24th and learned of the noise concern, the service manager was unable to replicate the concern. With Ms. [redacted]'s permission, drove the truck to her home and drove it with her until he heard and understood the concern.  He then returned to the dealership and drove the truck with a technician.  The technician quickly identified the issue as an imprecise ratio of the rear differential fluid and the limited slip additive.  The fluids were adjusted  and the truck was driven to assure that the ratio of fluids was correct.  The service manager spoke with both Ms. [redacted] and Mr. [redacted] and on the 24th to explain the diagnosis and process for correction.  Mr. [redacted] came to the dealership on Monday afternoon and experienced the resolved issue, but asked that the truck stay at the dealership for more test driving.  He also asked for a larger loaner vehicle, which was provided. The service manager offered to touch up some door edge paint chips, remove some white paint transfer and replace a rear fender flare  that was warping at no charge.  Mr. [redacted] accepted.  When the service manager learned that the fender flare would not be available until Wednesday, the 26th, he contacted the customer and left a message with the update.  A final test drive was taken and the truck was filled with gas.  Mr. [redacted] picked up the truck on the 26th. 
The dealership was responsive, communicative and resolved the issue. 
Mary LaRue W[redacted]/General Counsel

Dear Revdex.com:


0in 0in 0pt;">Mr. [redacted] complaint was forwarded to me for handling because he worked with my department when he visited our dealership on February 13, 2016.  He expressed interest in purchasing a new 2016 Chrysler 200 which was advertized for $20,198.00, after factory rebates,  plus dealer additional items, totaling $1697.95, including vehicle protection, security system and paint protection.  Mr. [redacted] left the dealership when he was informed that the additional items were a part of the advertisement.Yesterday morning, prior to the receipt of this complaint, Mr. [redacted] posted a comment on the Earnhardt Review site regarding his dissatisfaction on the pricing. He was contacted by the Manager with whom he worked, Mark Martinez.   Mr. [redacted] stated that he left our dealership and went to Chapman Dodge, where they worked up figures on a new 2015 Chrysler 200; the security system at Chapman was $500, versus $799 at Earnhardt.  Mr. Martinez reviewed the pricing and the dealer added items from Saturday's deal and advised Mr. [redacted] that he would match the alarm price at Chapman and reduce the price of the tint added to our vehicle to $200, with no other additions, to earn his business.  This was agreeable to Mr. [redacted] and he will contact us to proceed with the purchase after he corrects an issue with the credit bureaus that is impeding a purchase at this time.  In summary, Mr. [redacted]'s complaint has been resolved and we are awaiting his call to proceed with the sale.  Please contact me if you have any questions relating to this matter and thank you very much.

Best wishes: Colleen M[redacted]
Special Finance Director
Earnhardt Auto Centers
###-###-####
[redacted]@earnhardt.com

I purchased my truck from this dealer a little over a year ago and have taken it in for warranty service 3 times. All three of the times they have tried to tell me that the issues were not covered by warranty. The first time I took it in because the radio was shutting off randomly while driving, they told me it wasn't covered under warranty and best of luck. The second time was because the computer wasn't showing "ready" and thus would not pass emissions, even though I had put about 20k miles on it. The service advisor, [redacted], told me that I just needed to drive it more. It wasn't until I demanded he have someone look at it that we discovered there was a download needed to remedy the situation. [redacted] quickly disappeared. Then I took it in today because the front brake calipers were bad and they told me it was my fault. The pads and rotors were fine, I don't abuse my vehicle and there is no way I caused this. I asked for some sort of [redacted] documentation specifying the issue, the service manager told me "I don't have time for that, you can look it up." It wasn't until I called [redacted] and told them of the issue that I was having that they decided to find the time. I will never bring my truck back to this dealership and advise everyone that their service department is full of unsavory individuals that you should not do business with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want to be able to submit a point of failure report from a Non-[redacted] (unbiased) mechanic to prove that it did break down to lack of maintenance.  The car was always maintained.
Regards,
[redacted]

I went to the dealership, Earnhardt Chrysler Jeep Dodge [redacted], wanted to give the Mr E* program a try. Nice dealership, was impressed. Talk to a salesman and gave him the run down of my situation like bad credit, no money down and affording monthly payments less than 500. He asked what I was looking for and I replied "whatever you can finance for me to be honest", so he brought out a 2011 Mazda 3s Sport took it for a test drive and liked the car and willing to take. Was asked to have a 1000 down within thirty days and signed the contract, got insurance coverage for the vehicle and they got registration taken care of. I left with the vehicle happy as can be and thankful for the chance to rebuild my credit, with the impression bank financing was secured. . . . 9 days later Mr E** finance dept called and told me I'm about to lose my loan and I should add my spouse to the loan to secure financing so I comply and get a call a day or two later and they tell me loan and financing is 99.9% done I just need to put down another 500 and get a co-signer. All this after I sign a contract that has the original deal. My joy has turned into a nightmare cause I won't find anybody willing to co-sign for me on top of that they didn't even fill up the gas like they said they would when I got the car, but I over looked that being that I was driving away in a nice car and bought my own gas, so now I will have to return the vehicle. I don't know how or why they would have let me take the vehicle in the first place and what about the deal already on paper?

A manager from Earnhardt Chrysler Jeep [redacted] spoke with Ms. [redacted] and made arrangements to have an alarm system installed to provide keyless entry, to confirm operation of the driver's side power door lock, and to replace the bottle that holds the washer fluid.  The dealership also agreed...

to provide a rental car to Ms. [redacted]  for the day her truck would be in service.  
The dealership  understands that this matter is resolved to Ms. [redacted]'s satisfaction. 
[redacted]
General Counsel
Earnhardt

The dealership has been working with Ms. [redacted], and with her father.  The dealership arranged for a representative of the manufacturer to meet with Ms. [redacted] on Friday, May 29, 2015 and they reached an agreement for a goodwill replacement of the vehicle Ms. [redacted] purchased in [redacted] and...

had shipped to [redacted].  It appears that a replacement vehicle will need to be ordered, as none are available in the various inventories in the area.    The customer will be traveling for several weeks, so there may be some delays in the process.  [redacted]General Counsel

The dealership has been working with Ms. [redacted], and with her father.  The dealership arranged for a representative of the manufacturer to meet with Ms. [redacted] on Friday, May 29, 2015 and they reached an agreement for a goodwill replacement of the vehicle Ms. [redacted] purchased in [redacted] and...

had shipped to [redacted].  It appears that a replacement vehicle will need to be ordered, as none are available in the various inventories in the area.    The customer will be traveling for several weeks, so there may be some delays in the process.  [redacted]General Counsel

I went to the dealership, Earnhardt Chrysler Jeep Dodge [redacted], wanted to give the Mr E* program a try. Nice dealership, was impressed. Talk to a salesman and gave him the run down of my situation like bad credit, no money down and affording monthly payments less than 500. He asked what I was looking for and I replied "whatever you can finance for me to be honest", so he brought out a 2011 Mazda 3s Sport took it for a test drive and liked the car and willing to take. Was asked to have a 1000 down within thirty days and signed the contract, got insurance coverage for the vehicle and they got registration taken care of. I left with the vehicle happy as can be and thankful for the chance to rebuild my credit, with the impression bank financing was secured. . . . 9 days later Mr E** finance dept called and told me I'm about to lose my loan and I should add my spouse to the loan to secure financing so I comply and get a call a day or two later and they tell me loan and financing is 99.9% done I just need to put down another 500 and get a co-signer. All this after I sign a contract that has the original deal. My joy has turned into a nightmare cause I won't find anybody willing to co-sign for me on top of that they didn't even fill up the gas like they said they would when I got the car, but I over looked that being that I was driving away in a nice car and bought my own gas, so now I will have to return the vehicle. I don't know how or why they would have let me take the vehicle in the first place and what about the deal already on paper?

World Class Service all the way around. From the minute you walk in to years down the road. Best dealership I've ever worked with.

I somewhat believe that the dealership has done all that they can. Its funny that Fiat Chrysler calls me on Tuesday 7-18-2016 and says that the last update that they have was the transmission was being replaced. To my knowledge and from what the many service advisors are telling me, that this was completed three weeks ago. All I am getting is the run around and I don't know who to believe. When is this regional service manager supposed to drive my pickup and make a Decision of it being replaced?

Earnhardt's Gilbert Dodge  has reviewed Mr. [redacted]'s concern and discussed his issues with its tire vendor. It notes, as Mr. [redacted] admits, that Mr. [redacted] was cautioned about the need for future attention to his tires approximately 6 weeks before his tire failed....

  Mr. [redacted] drove at least 49,000 miles on his replaced tires. For that reason, the dealership is unwilling to reimburse Mr. [redacted] for the entire price of his replacement tires. It is willing, however, to pay him half of that amount, or $210.04.  Upon learning that its offer has been accepted, Earnhardt Dodge will mail Mr. [redacted] its check in that amount.   [redacted]General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On the documentation I signed, it refers to my $1,000 as a down payment on a truck. I'm sure anyone reading this complaint has ordered/purchased an item which has either had a non-refundable deposit or a restocking fee for specialty items. In every instance, there is a disclaimer, fine print, or some other reference in writing that said monies were non-refundable and/or would incur a particular restocking fee. Earnhardt Dodge does not have such a policy, and upon requesting a copy of a policy, one could not be provided. In addition, "[redacted]" said "On a $50,000 truck we would have refunded your money, but on a $70,000 truck we cannot". Such a matter of fact statement has to have some sort of written policy, but again, he couldn't provide me one for that either.In the last paragraph of the response, you indicated, "Finally, Mr. [redacted] has been permitted to refuse delivery of the truck". Permitted suggests to me that you accept my refusal to not go through with the purchase of the truck, and therefore I am yet again respectfully requesting the $1,000 cash down payment be returned. Again, please provide documentation of policy stating (and effective date of said policy) where upon where the dealership explicitly "permits" a customer to "refuse delivery" (as verified by Earnhardt's General Counsel, speaking on behalf of the dealership), they do so with the understanding that any down payment is forfeited by the customer.

Regards,

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The dealer called me and we agreed not to wait as the response states. They have ordered the damaged part and will be replacing it after it comes in.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted]

 

Please be advised that the above-referenced complaint was forwarded to me for response as [redacted] purchase was handled by my Department.  The complaint has been resolved and [redacted] is pleased with the outcome which is outlined in the paragraphs...

below.

 

[redacted] purchased a 2004 [redacted] from Earnhardt Ford Sales [EFS] on January 25, 2014.  On the date of purchase, the odometer had a reading of 120578 miles.  Shortly after the purchase, a work order was done because [redacted] noticed a "clunk" in the rear of the vehicle; the vehicle was brought in for repair and  the rear control arm assembly, sensors and bushings were replaced.  On August 11, 2014, [redacted] contacted us to advise us that the transmission needed repair.  He was informed by the manager on duty that the since his wife had purchased over 6 months prior and had put approximately 6,000 miles on the Liberty, well beyond the 15 day/500 mile Implied Warranty period, the repairs would be their responsibility. 

 

Upon receipt of your compliant, we contacted [redacted] to explain the Implied Warranty period, but also to express our desire to assist her as a valued Earnhardt customer.  [redacted] provided us the repair bill totaling $2468.02 from [redacted], and we issued her a check for one-half, $1234.01, as a gesture of customer goodwill.  [redacted] advised us that our assistance fully resolved her complaint; she also understands that she is responsible for all future repairs.

 

Thank you for bringing this matter to our attention so that we could take action to resolve her complaint and to retain our good customers!  Kindly contact me if I may be of further service or if you should have any questions regarding this matter.

 

Best wishes:

 [redacted]

Special Finance Director

Earnhardt Auto Centers[redacted]

 

cc:  [redacted], Corporate Counsel, EFS

The dealership has contacted Mr. [redacted] and made arrangements to repair the dent.  The customer preferred waiting until his first oil change, and the work will be done at that time.  [redacted]General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have the receipt of oil change and needed regular maintenance for the vehicle. I believe that what was sold to me was not a reliable vehicle which I was told I would get in this vehicle. I do not accept your repsonse.  What you sold me was not a 15,999 worth of a car. 

Regards,

The dealership denies [redacted] demand.  [redacted] leased a 2015 [redacted] through Earnhardt's Gilbert Dodge, Inc. d/b/a Earnhardt Chrysler Jeep Dodge Ram (EGD) on January 17, 2015.  He traded a 2013 [redacted] against the lease.  In connection  with...

completing his transaction, [redacted] signed the attached Plate Affidavit.  It is a simple form and clearly states that the credit for the registration for the [redacted] was to be used toward the registration of the [redacted]  Also attached is a printout of the plate credit attributable to the [redacted] that was available in the amount of $205.30.  The dealership denies that [redacted] requested that the $205.30 plate credit not be used against the registration for the [redacted]  In any event, any such verbal request is not documented and would have been superseded by his written instruction  to apply the plate credit.  The dealership electronically submitted the sold notice for the [redacted] to the State and registered Mr. Mullin's Dodge [redacted] to him on February 3, 2015.  When [redacted] visited the MVD website to submit a sold notice on February 17, 2015, the vehicle for which he processed the sold notice was, and only could have been, the Dodge [redacted], as it was the only one of the two vehicles registered to him at that time.  The section of the MVD website where registration can be cancelled identifies the vehicle by VIN, make and model and requires confirmation of the owner's decision before a cancellation is processed.   The refund [redacted] received and spent was in the amount of the registration for the Dodge [redacted], or approximately $415,more than twice the amount [redacted] should have expected from the [redacted]. In [redacted] initial contacts with the dealership concerning his registration and plates, it was not clear to the dealership that [redacted] had cancelled the registration that EGD has submitted for the [redacted]   Once it was understood that he had canceled the registration on the Dodge [redacted], it was clear that EGD would be unable to further assist him with his registration.  The challenge [redacted] currently faces with registration of his new Dodge arises from his execution of the plate affidavit directing the dealership to use the credit and his decision to cancel the registration that had been processed for the   [redacted]  The dealership followed [redacted] written instructions and fulfilled its obligations to [redacted].[redacted]General Counsel