Earnhardt Chrysler Jeep Dodge Ram

Mr. [redacted]'s demand for return of his $1,000 deposit on the approximately $70,000 truck he custom ordered is denied.  Mr. [redacted] admits he ordered the truck at Earnhardt and then ordered a second version of the truck at another dealership.  It is clear that he intentionally did...

not notify Earnhardt when he ordered the second truck, at which time the Earnhardt order might have been cancellable.  Instead, Mr. [redacted] waited until the Earnhardt truck was delivered to inform Earnhardt of the other  truck.    The deposit was taken for the express purpose of protecting the dealership against the damage it has suffered.  The deposit is a small offset against the expense the dealership is incurring  having ordered and floored a vehicle it would not normally have ordered and for which there is a very limited market.  It is appropriate for Mr. [redacted] to make a small contribution to those expenses since he did not act to mitigate them. The dealership has interviewed the personnel who worked with Mr. [redacted].  Based on those interviews, it is denied that it was represented to Mr. [redacted] to that he could refuse delivery of the unique, highly customized and  expensive truck he had ordered.  Even if such a representation had been made, which is denied, it would not have meant that he could both refuse delivery of the truck and receive the return of the deposit. Finally, Mr. [redacted] has been permitted to refuse delivery of the truck.  The dealership is not attempting to compel him to complete the purchase of the vehicle he custom ordered.  [redacted] General Counsel

The dealership considers its response to have been fully responsive to [redacted] concerns.  [redacted]General Counsel

FULL OF BULL should be their slogan.
I purchased an RV from Earnhardt's years ago. It was simple. I saw what I liked online, the dealer sent me their price, I made a counter offer, the dealer accepted my offer, I came down & signed the papers and drove off. That's how simple all car buying should be and it has been that way for me on the last three cars I have purchased.
I thought this would be the same. I ended up on Earnhardts website because of their inventory and then when I saw their advertised prices I thought I'm good to go.
I started my journey with Earnhardt on 2/13, but was not yet ready to purchase. Mostly wanted to come see if the vehicle I was interested in was what I wanted. [redacted] was my initial contact through the web site. Did a test drive on 2/14 and told [redacted] I would get back to him in a few weeks when I was ready to purchase.
[redacted] pinged me again on the 27th to see if I was still interested. I told [redacted] that I'm still not ready.
3/17 I'm now ready to make a deal. The vehicle I did the test drive in has been sold, but they have two duplicates just different colors. I decide on a silver. This was what is/was posted on their web site [redacted] NOW COMES THE LIE… [redacted] They are adding VEHICHLE THEFT REGISTRATION, VEH. SECURITY SYSTEM, and AUTO BUTLER. When I tell them I don’t want those things they tell me then they can’t sell it to me for the advertised price. How can the advertised price be $29,999 if they won’t sell it to me for that much? I filed a complaint with the Attorney General’s Office and took my business elsewhere. I would also like to mention that it was difficult to get [redacted] to respond to my repeated emails and phone messages.
The bottom line is if Earnhardt had not lied in the first place I might have been okay with the REAL price. I would encourage anyone not do business with them. They are very dishonest.

I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I did indeed purchase the Jeep from this firm as it was the only vehicle that had the exact options that I needed.  However, I was charged an additional $799 plus tax for an alarm, that on the window sticker was listed as "Code Alarm Gen II".  But the alarm that was installed, that does not work, is called a "Pursuit", (per the dealership).  I tried looking up info on this alarm through [redacted], and no such alarm comes up.

I requested, from my sales rep, [redacted], documentation for the alarm, namely, installation instructions, adjusting the unit, troubleshooting, diagnosing, repairs, tech support, warranty info etc.  I received copy of a tiny printed insert, which was a fax of a fax of a copy... that provided ZERO information.Understand that I purchased the Jeep, brand new, in Gilbert, and I live 140 miles away in Tucson.  I can't depend on a dealer 140 miles away to service this alarm every time it has a problem.  I bought a factory stock Jeep from Chrysler Corp, a Jeep that ANY dealer can fully service, that that's NOT what I received.  I want the unit completely REMOVED so that ANY Jeep dealer nationwide can service my Jeep.  I am also demanding a refund of the $799 price plus tax, approximately $855.If the dealership will not remove the non-working device, I will have a local Jeep dealer remove the device, and then I will pursue Earnhardt Jeep for the cost of removal, plus the $855.

Regards,

One of the dealership managers, [redacted], met personally with Mr. [redacted] and resolved his concerns.  Mr. [redacted] has accepted delivery of a 2014 Dodge Charger RT. 

This dealership understands this matter may be closed. 

[redacted]...

[redacted]

General Counsel

Ms. [redacted] purchased her 2007 Dodge Charger 10 or 11 months ago, in August/September 2014.  At the time of purchase the vehicle had been driven 77,454 miles.  It presently has 102,015 miles.Ms. Levant's vehicle has not been in the shop at Earnhardt's Dodge since...

it was reconditioned for sale, so the dealership does not have any record of the several oil changes and 90,000 mile tune up that would have been the recommended maintenance in the intervening months and miles.  As far as the dealership can tell, the events leading to the present service are the first instance of the vehicle overheating.  The rust that is impairing the cooling system is on the interior of the system.  It would not have been observable during a reasonable, regular reconditioning process.  The coolant presently in the vehicle is extremely dirty, so it is impossible to tell whether it has been replaced.  The statutory used car warranty that applied to the vehicle at the time of sale was for the earlier to occur of 500 miles or 15 days. Having been driven nearly 25,000 miles in 10 months, the vehicle is outside that warranty in time and miles.The demand for a free repair is denied.  [redacted]General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While it is understandable that the tires would need to be replaced soon anyway due to the milage, when I got the new tires at [redacted], they indicated that if it were not for the camber issue, they would not yet require replacement based on normal wear. If Earnhardt Dodge warned me that they may require future attention (not immediate attention), which they did mark as yellow on the most recent report card, then they would have looked at the tire wear and should have noted and informed me of the safety issue. Earnhardt Dodge is not addressing this major concern. They also still have not addressed my request to have my car's wheel alignment checked, again negating their concern for safety. All of this could and should have been prevented had they informed me that I had camber issue and needed IMMEDIATE REPLACEMENT and a WHEEL ALIGNMENT to fix a mechanical issue. A good technician would have been able to spot this.  Since I am concerned for my own safety and Earnhardt Dodge never addressed the alignment issue, I took it upon myself to bring the vehicle to Firestone Complete Auto Care to get a wheel alignment on May 18th. They found issues with the right front toe, steer ahead, left rear camber, and right rear camber. This cost me an additional $79.99 + tax on top of the premature tire replacement.

Regards,

I will never do business at Earnhardt. The day we were doing the original deal they said take it or leave it. We will not take those add ons off and miraculously they lowered them after my complaint. This is bait and switch and I won't do business with a shady company.

The dealership regrets Mr. [redacted]'s frustrations with his 2006 truck; however, the dealership has no duty to Mr. [redacted].  Mr. [redacted] did not contract with the dealership, so there is no basis for a contractual duty.  In fact, there is no relationship between Mr. [redacted] and the...

dealership to give rise to any duty to Mr. [redacted] that the dealership might have breached. Additionaly, the sale to Mr. [redacted] was of a used vehicle more than 3 1/2 years ago.   

For these reasons, the request for payment is denied.  

General Counsel

I purchased a used vehicle at the end of April of 2015, a 2007 Mazda 3. After I purchased the vehicle, I noticed some vibration and idle issues. I took it back to the dealership, they kept my car for almost a week, without providing a loaner. At the end of the week, they advised me they couldn't duplicate the issue. When I came to pick up the car, it was doing exactly what it was when I dropped it off. I do not believe they truly looked at my vehicle, mainly because they weren't making any money off of the repairs so they didn't fix a thing. Let's fast forward to the end of September, approximately 5 months later. I am now having a lot of issues with this car. I have replaced the O2 sensor, the motor mounts, the front brakes, both right/left axles, transmission mount, spark plugs and had a tune-up. I have contacted this dealership many times, many different ways and yet no one has called me back. Now while I know they were going to refuse to fix my car unless I paid the expensive dealership prices, I still wanted them to know how unhappy I was. Since no one has called me back, I am writing it here so everyone will now know! If I could have afforded a new car, with full warranties, I would have purchased that but when you buy a used car, I know you get what you pay for however, if a dealership is going to sell a used car, they should have at least had the decency to ensure it was properly fixed. I wouldn't have been as upset if it was at least a year later for a couple of these items to go wrong but seriously, 5 months later and over $1500 worth of work to be done, that's unacceptable.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want to be able to submit a point of failure report from a Non-[redacted] (unbiased) mechanic to prove that it did break down to lack of maintenance.  The car was always maintained.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

Coolidge, AZ 85218

December 26, 2013

Revdex.com

4428 N. 12th Street

Phoenix, Az 85014-4585

Re:

Complaint ID#: [redacted]

    Please accept this letter as my formal response to Mrs. [redacted]’s message regarding my 2006 [redacted] truck. I would like to address the two concerns that Mrs. [redacted] states in her responding message.  First, “the dealership has no duty to Mr. [redacted].  Mr. [redacted] did not contract with the dealership, so there is no basis for a contractual duty”.  As I stated in my original complaint, when I bought the truck from [redacted]  we were both aware of the fully transferrable warranty (Please see attached warranty).  The very costly Pre-owned Maximum Care warranty was sold to [redacted] on 03/22/2010 from Earnhardt’s dealership.  The fully transferrable warranty does not expire until 03/22/2015 or until 125,032 miles. When I purchased the truck from [redacted] we personally went to the closest authorized transfer dealer to make the warranty transfer as stated in the warranty conditions.  At that time I paid the $50.00 transfer fee with check #[redacted] made out to [redacted] Automotive. Legally transferring the warranty, therefore gives all legal contractual duties to me, the buyer, as stated in the warranty (Please see attached warranty).

    Second, to address Mrs. [redacted]’s claim that “the sale to Mr. [redacted] was of a used vehicle more than 3 1/2 years ago.”  This is correct, however there is no need for the basis of this concern. It does not matter that the vehicle is used, nor does it matter that the purchase was made more than 3 1/2 years ago. The warranty is still in full affect and is not even close to running out.  The fully transferred warranty does not expire until 03/22/2015 or until 125,032 miles.

    The warranty that was sold by Dealer #43389, Earnhardt [redacted]  was sold under fraudulent conditions by their salesman.  The warranty should have never been sold with the existing lift kit that was installed on the truck.  The dealership knew that the lift kit would void all warranties but intentionally sold the Pre-owned Maximum Care warranty anyways. The dealerships action of taking several thousands of dollars for the warranty and trying to remove themselves from liability after their negligence came to light,  has left me in North Dakota for more than 9 weeks without a vehicle.  I am still requesting that the Earnhardt’s [redacted]  be held accountable for their own mistake and pay for the repairs that are needed for my 2006 [redacted] truck.  I am also requesting that the voided warranty gets cancelled immediately and refunded back to me so I can purchase the correct warranty. 

Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your response. I am not denying the fact that I signed the plate affidavit. In fact I admitted that in my previous statement. My qualm comes from the fact that it was not properly or professionally presented to my fiancé and I. I am glad you took the liberty to upload the plate affidavit to the web site. It raises a few more suspicions for me. My fiancé and I are in an agreement that page 1 of 2 was NEVER presented to us during the purchasing process.  Had it been properly displayed and explained this wouldn't even be an issue. Page 1 of 2 shows the break down of the plate charges and where the funds are to be placed. Instead your finance person felt it was better to leave this page out and have me sign page 2 of 2 only.   After going through my finance papers I found it odd that I did not receive a copy of the SIGNED affidavit. Why not? I received signed copies of every other document(s) he had my sign that day. All of them except that one. Again this seems weird to me. Since I did sign the plate affidavit that would mean that the old plate off of my trade it was suppose to go to me at the end of the deal. Why didn't it? Technically at that point it was mine to take. I feel at this point its important to inform you that I am a former Dodge and Chrysler salesman for a local ** dealership for many years. So I know a thing or two about the buying process. I can also tell you that some steps were missed during this whole ordeal and mistake were made. Your salesman should have either given the plate to me personally, or put the plate on the car with the temporary plate over top of it. There should have also been a photo copy of the plate placed into the deal jacket (which I'm sure wasn't done either) for your records. Your finance person had input my address wrong which almost caused me to be late on my car payment. Luckily I'm the type of person who pay's their bills before they're actual due date. Although it is hard to prove, a verbal agreement is legally binding in the state of [redacted].
In regards to the plate refund; When I went onto the MVD website to redeem my plate credit It specifically asked for the vehicle VIN number and my name. There was no mention of the plate already being used on the [redacted], or that it had been transferred. I assumed that the refunded amount was for the [redacted] registration for last year's renewal.
Although I do not agree with your decision, I do respect it.  I hope that the dealership's integrity is work a whole lot more than a few hundred dollars. This whole incident is exactly why people call dealerships cheats, snakes, scam artists and thieves.  

Regards,

I purchased my truck from this dealer a little over a year ago and have taken it in for warranty service 3 times. All three of the times they have tried to tell me that the issues were not covered by warranty. The first time I took it in because the radio was shutting off randomly while driving, they told me it wasn't covered under warranty and best of luck. The second time was because the computer wasn't showing "ready" and thus would not pass emissions, even though I had put about 20k miles on it. The service advisor, [redacted], told me that I just needed to drive it more. It wasn't until I demanded he have someone look at it that we discovered there was a download needed to remedy the situation. [redacted] quickly disappeared. Then I took it in today because the front brake calipers were bad and they told me it was my fault. The pads and rotors were fine, I don't abuse my vehicle and there is no way I caused this. I asked for some sort of [redacted] documentation specifying the issue, the service manager told me "I don't have time for that, you can look it up." It wasn't until I called [redacted] and told them of the issue that I was having that they decided to find the time. I will never bring my truck back to this dealership and advise everyone that their service department is full of unsavory individuals that you should not do business with.

August 21, 2015Dear Dispute ResolutionConsultant:Please be advised that this complaintrelates to a purchase by [redacted] not a signer on the contract, so we contacted Mr. [redacted] to discuss the complaint.
Mr. [redacted] purchased a 2012...

Chrysler300 with 42,927 miles from Earnhardt Chrysler Jeep Dodge Ram [ECJDR] on May 29,2015.  Mr. [redacted] stated that on orabout August 16, 2015, the vehicle almost caught on fire and he had it towed toPlanet Chrysler Dodge in Flagstaff.  Hestates that the dealership informed him that there was an open recall on thevehicle, which contradicted what he was told by ECJDR’s ServiceDepartment.  .He believed this recallcaused his vehicle to overheat.We contacted Planet ChryslerDodge and spoke to the Service Advisor handling the repair.  He stated that they had restored power to thevehicle and believed that the problem was caused by the improper installationof a new battery.  We verified that ECJDRnever replaced the battery on the vehicle. When asked about the open recall, hestated that Mr. [redacted] must have misunderstood him because there are no openrecalls on the car.We contacted Mr. [redacted] afterspeaking with Planet and advised him of our conversation regarding the recalland Planet’s assessment of the cause of the service problem.  We emailed him a copy of the vehicle historywhich showed that the 2 prior recalls had been repaired on October 5, 2013.   Thevehicle was not sold to him with an open recall and the battery was not installed by ECJDR.  Please contact me if you have any additional questions or if you would like me to provide a copy of the recallhistory sent to Mr. [redacted].  Thank youv ery much.Best wishes:[redacted], Special Finance DirectorEarnhardt Auto Centers

The dealership has been informed by FCA that a Business Center Technical Advisor will be visiting Mr. [redacted] on Wednesday, August 3.  The dealership is contacting Mr. [redacted] to update him on the status of FCA's efforts.  The dealership is and has encouraged FCA to complete the lemon law process with Mr. [redacted] vehicle. 
Mary L[redacted] Walker/General Counsel

The dealership agrees to reimburse Mr. [redacted] $420 for his replacement tires.  The new demand for $80 for an alignment is denied; however, the dealership is willing to make an $80 credit  for service at the dealership available to Mr. [redacted].  Mr. [redacted] should contact Terry [redacted], director of parts and service, at ###-###-#### to accept this offer.  [redacted]General Counsel

Earnhardt Dodge is well aware of the concerns with Mr. [redacted] vehicle and his frustration, both of which it regrets. 
After the Yuma dealership's  attempt to rebuild the transmission proved unsuccessful at resolving the problem, Earnhardt contacted Fiat Chrysler and, at its...

instruction, replaced the transmission.  The concern remained uncorrected.   Earnhardt has escalated the concern through all available Fiat Chrysler channels, has implemented all of the suggestions they have made, and has arranged for the regional service manager to drive the vehicle.  Earnhardt loaned Mr. [redacted] a vehicle from its pre-owned inventory so he could take his vacation pulling a trailer and  subsequently arranged a loaner vehicle for him.  Earnhardt also has encouraged Fiat Chrysler to arrange for a replacement vehicle for Mr. [redacted].  The concern clearly is a manufacturer concern.  Earnhardt Dodge has taken every available step to engage the manufacturer in the correction of the concern and will continue those efforts.  If Mr. [redacted] is interested in pursing a lemon law  claim against Fiat Chrysler, directions for that process can be found in his Owner's Manual.   
 
Mary L[redacted] Walker/General Counsel

Dear

0in 0in 0pt;">Mr. [redacted] complaint was forwarded to me for handling because he worked with my department when he visited our dealership on February 13, 2016.  He expressed interest in purchasing a new 2016 Chrysler 200 which was advertized for $20,198.00, after factory rebates,  plus dealer additional items, totaling $1697.95, including vehicle protection, security system and paint protection.  Mr. [redacted] left the dealership when he was informed that the additional items were a part of the advertisement.Yesterday morning, prior to the receipt of this complaint, Mr. [redacted] posted a comment on the Earnhardt Review site regarding his dissatisfaction on the pricing. He was contacted by the Manager with whom he worked, Mark Martinez.   Mr. [redacted] stated that he left our dealership and went to Chapman Dodge, where they worked up figures on a new 2015 Chrysler 200; the security system at Chapman was $500, versus $799 at Earnhardt.  Mr. Martinez reviewed the pricing and the dealer added items from Saturday's deal and advised Mr. [redacted] that he would match the alarm price at Chapman and reduce the price of the tint added to our vehicle to $200, with no other additions, to earn his business.  This was agreeable to Mr. [redacted] and he will contact us to proceed with the purchase after he corrects an issue with the credit bureaus that is impeding a purchase at this time.  In summary, Mr. [redacted]'s complaint has been resolved and we are awaiting his call to proceed with the sale.  Please contact me if you have any questions relating to this matter and thank you very much.

Best wishes: Colleen M[redacted]
Special Finance Director
Earnhardt Auto Centers
###-###-####
[redacted]@earnhardt.com

The dealership regrets that Mr. [redacted] remains dissatisfied, however feels as if it has thoroughly responded to his concern. It was Mr. [redacted] decision to fail to inform Earnhardt when he ordered the second truck and the Earnhardt order for the customized truck might have been able to be cancelled.  [redacted]General Counsel