Earnhardt Chrysler Jeep Dodge Ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for your responseI am not denying the fact that I signed the plate affidavitIn fact I admitted that in my previous statementMy qualm comes from the fact that it was not properly or professionally presented to my fiancé and II am glad you took the liberty to upload the plate affidavit to the web siteIt raises a few more suspicions for meMy fiancé and I are in an agreement that page of was NEVER presented to us during the purchasing process. Had it been properly displayed and explained this wouldn't even be an issuePage of shows the break down of the plate charges and where the funds are to be placedInstead your finance person felt it was better to leave this page out and have me sign page of only. After going through my finance papers I found it odd that I did not receive a copy of the SIGNED affidavitWhy not? I received signed copies of every other document(s) he had my sign that dayAll of them except that oneAgain this seems weird to meSince I did sign the plate affidavit that would mean that the old plate off of my trade it was suppose to go to me at the end of the dealWhy didn't it? Technically at that point it was mine to takeI feel at this point its important to inform you that I am a former Dodge and Chrysler salesman for a local ** dealership for many yearsSo I know a thing or two about the buying processI can also tell you that some steps were missed during this whole ordeal and mistake were madeYour salesman should have either given the plate to me personally, or put the plate on the car with the temporary plate over top of itThere should have also been a photo copy of the plate placed into the deal jacket (which I'm sure wasn't done either) for your recordsYour finance person had input my address wrong which almost caused me to be late on my car paymentLuckily I'm the type of person who pay's their bills before they're actual due dateAlthough it is hard to prove, a verbal agreement is legally binding in the state of ***
In regards to the plate refund; When I went onto the MVD website to redeem my plate credit It specifically asked for the vehicle VIN number and my nameThere was no mention of the plate already being used on the ***, or that it had been transferredI assumed that the refunded amount was for the *** registration for last year's renewal
Although I do not agree with your decision, I do respect it. I hope that the dealership's integrity is work a whole lot more than a few hundred dollarsThis whole incident is exactly why people call dealerships cheats, snakes, scam artists and thieves
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On the documentation I signed, it refers to my $1,as a down payment on a truckI'm sure anyone reading this complaint has ordered/purchased an item which has either had a non-refundable deposit or a restocking fee for specialty itemsIn every instance, there is a disclaimer, fine print, or some other reference in writing that said monies were non-refundable and/or would incur a particular restocking feeEarnhardt Dodge does not have such a policy, and upon requesting a copy of a policy, one could not be providedIn addition, "***" said "On a $50,truck we would have refunded your money, but on a $70,truck we cannot"Such a matter of fact statement has to have some sort of written policy, but again, he couldn't provide me one for that either.In the last paragraph of the response, you indicated, "Finally, Mr*** has been permitted to refuse delivery of the truck"Permitted suggests to me that you accept my refusal to not go through with the purchase of the truck, and therefore I am yet again respectfully requesting the $1,cash down payment be returnedAgain, please provide documentation of policy stating (and effective date of said policy) where upon where the dealership explicitly "permits" a customer to "refuse delivery" (as verified by Earnhardt's General Counsel, speaking on behalf of the dealership), they do so with the understanding that any down payment is forfeited by the customer
Regards,
*** ***

Dealership records reveal that check no***, representing the cancellation funds, was sent to Ms*** on July 5, 2016. The check was jointly payable to Ms*** and TD Auto Finance, the lender on record. It was expected Ms*** would endorse the check and
forward it to the finance company. The dealership does not have a record of anyone from its business office having spoken directly with Ms***Therefore, it appears that notice of the lost check was given to Mopar by Ms***.
Mopar will issue replacement checks, but no sooner than days after the issue date of the original check. A new check was issued on August 26, and received by the dealership on September 21, 2016. It will be over-nighted to TD Auto Finance on September 22, 2016, for delivery on September 23,
Mary LaRue W***/General Counsel

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did indeed purchase the Jeep from this firm as it was the only vehicle that had the exact options that I needed. However, I was charged an additional $plus tax for an alarm, that on the window sticker was listed as "Code Alarm Gen II". But the alarm that was installed, that does not work, is called a "Pursuit", (per the dealership). I tried looking up info on this alarm through ***, and no such alarm comes up
I requested, from my sales rep, *** ***, documentation for the alarm, namely, installation instructions, adjusting the unit, troubleshooting, diagnosing, repairs, tech support, warranty info etc. I received copy of a tiny printed insert, which was a fax of a fax of a copythat provided ZERO information.Understand that I purchased the Jeep, brand new, in Gilbert, and I live miles away in Tucson. I can't depend on a dealer miles away to service this alarm every time it has a problem. I bought a factory stock Jeep from Chrysler Corp, a Jeep that ANY dealer can fully service, that that's NOT what I received. I want the unit completely REMOVED so that ANY Jeep dealer nationwide can service my Jeep. I am also demanding a refund of the $price plus tax, approximately $855.If the dealership will not remove the non-working device, I will have a local Jeep dealer remove the device, and then I will pursue Earnhardt Jeep for the cost of removal, plus the $
Regards,
*** ***

The dealership has been informed by FCA that a Business Center Technical Advisor will be visiting Mr*** on Wednesday, August 3. The dealership is contacting Mr*** to update him on the status of FCA's efforts. The dealership is and has encouraged FCA to complete the lemon law process with Mr*** vehicle.
Mary L*** Walker/General Counsel

August 21, 2015Dear Dispute ResolutionConsultant:Please be advised that this complaintrelates to a purchase by [redacted] not a signer on the contract, so we contacted Mr. [redacted] to discuss the complaint.
Mr. [redacted] purchased a 2012...

Chrysler300 with 42,927 miles from Earnhardt Chrysler Jeep Dodge Ram [ECJDR] on May 29,2015.  Mr. [redacted] stated that on orabout August 16, 2015, the vehicle almost caught on fire and he had it towed toPlanet Chrysler Dodge in Flagstaff.  Hestates that the dealership informed him that there was an open recall on thevehicle, which contradicted what he was told by ECJDR’s ServiceDepartment.  .He believed this recallcaused his vehicle to overheat.We contacted Planet ChryslerDodge and spoke to the Service Advisor handling the repair.  He stated that they had restored power to thevehicle and believed that the problem was caused by the improper installationof a new battery.  We verified that ECJDRnever replaced the battery on the vehicle. When asked about the open recall, hestated that Mr. [redacted] must have misunderstood him because there are no openrecalls on the car.We contacted Mr. [redacted] afterspeaking with Planet and advised him of our conversation regarding the recalland Planet’s assessment of the cause of the service problem.  We emailed him a copy of the vehicle historywhich showed that the 2 prior recalls had been repaired on October 5, 2013.   Thevehicle was not sold to him with an open recall and the battery was not installed by ECJDR.  Please contact me if you have any additional questions or if you would like me to provide a copy of the recallhistory sent to Mr. [redacted].  Thank youv ery much.Best wishes:[redacted], Special Finance DirectorEarnhardt Auto Centers

The dealership agrees to reimburse Mr. [redacted] $420 for his replacement tires.  The new demand for $80 for an alignment is denied; however, the dealership is willing to make an $80 credit  for service at the dealership available to Mr. [redacted].  Mr. [redacted] should contact Terry [redacted], director of parts and service, at ###-###-#### to accept this offer.  [redacted]General Counsel

To Whom It May Concern: I  am  a  lawyer  and  work  as  general counsel  for  the  Earnhardt  dealerships,   including Earnhardt's Gilbert  Dodge, Inc.  There  was a delay  in responding with  regard  to...

 Mr. [redacted]' concern  because of vacations  and the holiday weekend.In addition  to the  warranty   re-painting of  the wheel  opening  flares  that  the dealership performed  in July 2016, the dealership has obtained  manufacturer approval  for replacing  the wheel opening  flares.  The parts for that repair are on order and the customer  has been notified  that the parts have been ordered.

The dealership denies [redacted] demand.  [redacted] leased a 2015 [redacted] through Earnhardt's Gilbert Dodge, Inc. d/b/a Earnhardt Chrysler Jeep Dodge Ram (EGD) on January 17, 2015.  He traded a 2013 [redacted] against the lease.  In connection  with...

completing his transaction, [redacted] signed the attached Plate Affidavit.  It is a simple form and clearly states that the credit for the registration for the [redacted] was to be used toward the registration of the [redacted]  Also attached is a printout of the plate credit attributable to the [redacted] that was available in the amount of $205.30.  The dealership denies that [redacted] requested that the $205.30 plate credit not be used against the registration for the [redacted]  In any event, any such verbal request is not documented and would have been superseded by his written instruction  to apply the plate credit.  The dealership electronically submitted the sold notice for the [redacted] to the State and registered Mr. Mullin's Dodge [redacted] to him on February 3, 2015.  When [redacted] visited the MVD website to submit a sold notice on February 17, 2015, the vehicle for which he processed the sold notice was, and only could have been, the Dodge [redacted], as it was the only one of the two vehicles registered to him at that time.  The section of the MVD website where registration can be cancelled identifies the vehicle by VIN, make and model and requires confirmation of the owner's decision before a cancellation is processed.   The refund [redacted] received and spent was in the amount of the registration for the Dodge [redacted], or approximately $415,more than twice the amount [redacted] should have expected from the [redacted]. In [redacted] initial contacts with the dealership concerning his registration and plates, it was not clear to the dealership that [redacted] had cancelled the registration that EGD has submitted for the [redacted]   Once it was understood that he had canceled the registration on the Dodge [redacted], it was clear that EGD would be unable to further assist him with his registration.  The challenge [redacted] currently faces with registration of his new Dodge arises from his execution of the plate affidavit directing the dealership to use the credit and his decision to cancel the registration that had been processed for the   [redacted]  The dealership followed [redacted] written instructions and fulfilled its obligations to [redacted].[redacted]General Counsel

The dealership regrets that Mr. [redacted] remains dissatisfied, however feels as if it has thoroughly responded to his concern. It was Mr. [redacted] decision to fail to inform Earnhardt when he ordered the second truck and the Earnhardt order for the customized truck might have been able to be cancelled.  [redacted]General Counsel

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The dealer called me and we agreed not to wait as the response states. They have ordered the damaged part and will be replacing it after it comes in.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
 
Please be advised that the above-referenced complaint was forwarded to me for response as [redacted] purchase was handled by my Department.  The complaint has been resolved and [redacted] is pleased with the outcome which is outlined in the paragraphs...

below.
 
[redacted] purchased a 2004 [redacted] from Earnhardt Ford Sales [EFS] on January 25, 2014.  On the date of purchase, the odometer had a reading of 120578 miles.  Shortly after the purchase, a work order was done because [redacted] noticed a "clunk" in the rear of the vehicle; the vehicle was brought in for repair and  the rear control arm assembly, sensors and bushings were replaced.  On August 11, 2014, [redacted] contacted us to advise us that the transmission needed repair.  He was informed by the manager on duty that the since his wife had purchased over 6 months prior and had put approximately 6,000 miles on the Liberty, well beyond the 15 day/500 mile Implied Warranty period, the repairs would be their responsibility. 
 
Upon receipt of your compliant, we contacted [redacted] to explain the Implied Warranty period, but also to express our desire to assist her as a valued Earnhardt customer.  [redacted] provided us the repair bill totaling $2468.02 from [redacted], and we issued her a check for one-half, $1234.01, as a gesture of customer goodwill.  [redacted] advised us that our assistance fully resolved her complaint; she also understands that she is responsible for all future repairs.
 
Thank you for bringing this matter to our attention so that we could take action to resolve her complaint and to retain our good customers!  Kindly contact me if I may be of further service or if you should have any questions regarding this matter.
 
Best wishes:
 [redacted]
Special Finance Director
Earnhardt Auto Centers[redacted]
 
cc:  [redacted], Corporate Counsel, EFS

The dealership has refunded the cost of the Auto Butler for the customer's benefit.   It understands that this matter is resolved. [redacted] [redacted]General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  
Ms. [redacted], the name is [redacted], not [redacted], pay attention!  Mr. [redacted] contacted me and we resolved the problem together, not you.  He is a professional and a smart businessman that knows when you deal with the public, you have to stand behind your product.  He will get my business again due to his integrity and professionalism.

[redacted] vehicle, actually owned by [redacted], was towed to Earnhardt's Gilbert  Dodge, Inc. on or about July 7, 2014 after the engine quit running.  The 2010 vehicle, with 60, 658 miles, had not been serviced at the dealership since June of 2011. 
When...

the technicians removed the engine valve covers to attempt to determine the cause of the failure, they found metal flakes in the top of the engine and scored bearings and cam.  Those findings are suggestive of a lack of maintenance, and, particularly, a lack of lubrication in the engine.   Based on those findings, [redacted] requested proof of maintenance, specifically, receipts for oil changes, from [redacted] before honoring the warranty.  [redacted] was unable to demonstrate the maintenance required as a pre-requisite to the warranty, so her warranty claim was denied by [redacted].  
The dealership denies that it prevented [redacted] from removing the vehicle to a different repair shop.   In fact, the vehicle was removed from the dealership on August 20, 2014, at which time [redacted] was provided a complete copy of the repair order detailing the dealerships actions and findings with regard to the vehicle.  
The estimate provided by the dealership  was for the time required to complete the tear-down of the engine to further examine the cause of the engine failure.   The dealership was careful to provide that estimate as, in the event that a warrantable cause of the failure was not found, [redacted] would have been responsible for those charges.   
The dealership has photos of the engine, the air filter and parts of the interior and exterior of the vehicle, if review of those photos is necessary.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have the receipt of oil change and needed regular maintenance for the vehicle. I believe that what was sold to me was not a reliable vehicle which I was told I would get in this vehicle. I do not accept your repsonse.  What you sold me was not a 15,999 worth of a car. 
Regards,
[redacted]

Ms. [redacted] purchased her 2007 Dodge Charger 10 or 11 months ago, in August/September 2014.  At the time of purchase the vehicle had been driven 77,454 miles.  It presently has 102,015 miles.Ms. Levant's vehicle has not been in the shop at Earnhardt's Dodge since...

it was reconditioned for sale, so the dealership does not have any record of the several oil changes and 90,000 mile tune up that would have been the recommended maintenance in the intervening months and miles.  As far as the dealership can tell, the events leading to the present service are the first instance of the vehicle overheating.  The rust that is impairing the cooling system is on the interior of the system.  It would not have been observable during a reasonable, regular reconditioning process.  The coolant presently in the vehicle is extremely dirty, so it is impossible to tell whether it has been replaced.  The statutory used car warranty that applied to the vehicle at the time of sale was for the earlier to occur of 500 miles or 15 days. Having been driven nearly 25,000 miles in 10 months, the vehicle is outside that warranty in time and miles.The demand for a free repair is denied.  [redacted]General Counsel

The dealership considers its response to have been fully responsive to [redacted] concerns.  [redacted]General Counsel

Mr. [redacted]'s demand for return of his $1,000 deposit on the approximately $70,000 truck he custom ordered is denied.  Mr. [redacted] admits he ordered the truck at Earnhardt and then ordered a second version of the truck at another dealership.  It is clear that he intentionally did...

not notify Earnhardt when he ordered the second truck, at which time the Earnhardt order might have been cancellable.  Instead, Mr. [redacted] waited until the Earnhardt truck was delivered to inform Earnhardt of the other  truck.    The deposit was taken for the express purpose of protecting the dealership against the damage it has suffered.  The deposit is a small offset against the expense the dealership is incurring  having ordered and floored a vehicle it would not normally have ordered and for which there is a very limited market.  It is appropriate for Mr. [redacted] to make a small contribution to those expenses since he did not act to mitigate them. The dealership has interviewed the personnel who worked with Mr. [redacted].  Based on those interviews, it is denied that it was represented to Mr. [redacted] to that he could refuse delivery of the unique, highly customized and  expensive truck he had ordered.  Even if such a representation had been made, which is denied, it would not have meant that he could both refuse delivery of the truck and receive the return of the deposit. Finally, Mr. [redacted] has been permitted to refuse delivery of the truck.  The dealership is not attempting to compel him to complete the purchase of the vehicle he custom ordered.  [redacted] General Counsel

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]