We attempted to contact Ms [redacted] to discuss her concerns and have been unable to reach herThe account that was in question at [redacted] **, was updated and being serviced by another officeThrough that transition, it was not communicated properly the container type at this addressWhen the servicing office realized it was a yard dumpster (versus standard residential curb service) it created a gap in serviceWe have cleaned up the balance to zero on that account to offset the missed pick upsA new dumpster service has been set up to be able to service the location betterSince this has been updated and corrected, we have not been made aware of any service issues
July 6, Revdex.comAttn.: Ms [redacted] E Fourth Street, Suite 600Cincinnati, Ohio RE: Complaint Number [redacted] Mr [redacted] To Whom It May Concern, This letter is in response to Mr [redacted] ’s complaint regarding his refund check I apologize for the delay in sending Mr [redacted] ’s check He is correct that it should never have taken this long to process Unfortunately, it was an office over site There was an error in the way the refund was requested and therefore, would not processI have spoken to our Accounts Receivables Manager who has assured me check number [redacted] was printed in the amount of $on July 1, Mr [redacted] should receive that check no later than Friday, July 8, If for some reason he does not receive this check by Friday, I would request that he contact me directly at ###-###-#### between the hours of 8:a.mand 5:p.mAgain, I apologize for the inconvenience this error has causedThank you for your assistance in this matterSincerely, Jennifer [redacted] S*Customer Service Manager CC: MrJeffrey *R***, Cincinnati Regional Vice President
A manager spoke to Mr [redacted] on Wednesday, September 30, An apology was issued to Mr*** and a Route Supervisor ensured that trash was picked up on Wednesday (9-30-15) after the conversation A one week credit was issued to the customer's account Rumpke apologizes for any inconvenience the customer incurred due to the service delay
Dear Mr [redacted] ***: Thank you for bringing the service issues you've been having to our attentionWe want to apologize for the inconvenience this has been and the frustration it has caused you and your familyThis is not a standard service of RumpkeWe have shared the issue with our operations and customer service teamWe will have a complimentary recycling cart delivered to you for your usePlease call us at ###-###-#### and we will work to rectify the situationThank you for your business!
Rumpke certainly values the perspective of all of our customersTherefore, I spoke at length with Mrs [redacted] on 8/4/16, even calling her back when her cell phone connection droppedI listened to her concerns and openly discussed her optionsMrs***'s service has been provided by Rumpke since through an acquisition of a local trash hauler in her areaDuring that acquisition, her service was identified to us from the acquired hauler as a commercial service being provided at a residential addressShe thought Rumpke should have known that she was not a commercial account since it was at a residenceBut, many of our customers run commercial businesses out of homes, so I explained this would not be any sort of a "red-flag" for usHome-based businesses typically generate more waste and it is typically heavier by volume than residential wasteTherefore, they are priced at commercial rates and the accounts are managed by the commercial teamAs soon as Mrs [redacted] and I began speaking, she disclosed that there is no commercial business at this homeI immediately offered to let her speak with our residential sales team to change her service and her rates to standard residential ratesShe declined that option and insisted on cancelling her serviceShe felt that we have been overcharging her for years and demanded a refundBut, since their is no contract or other binding agreement governing the rates, there are no grounds to issue a refundThe rates are fair and based on a mutual agreement between us and our customer, demonstrated by actions and practices of both partiesShe stated that she doesn't really pay attention to the bill when it comes, she just pays itShe further stated that if I didn't give a refund, she was going to file a complaint and make sure everyone that she knows hears about how poorly she was treated by RumpkeAgain, I offered to help her get her service changed moving forward, but there was simply no grounds for a refund for services providedShe stated that the last thing she wanted was to continue her Rumpke service and hung up on meFollowing the call, a cancellation order was entered and a refund of the current credit balance on the account will be sent Josh B***Rumpke of Ohio, Inc
March 13, [redacted] *** Dear [redacted] ***, We received notification from the Revdex.com regarding the amount required to resume your Rumpke service at the above mentioned addressI apologize that the customer service representative did not clearly communicate the amount due to resume your account The weekly trash limit in [redacted] is six (6) cans/bags or gallons per weekNotification in advance is required for anything that does not fit inside a can or bag or if the volume exceeds the limitPlease find below a recap of your account activity The Past Due Balance reflects weekly trash services you received and includes an adjustment for January and February when service was not receivedThe Total Due to Resume amount is required to begin your service again You began service in August of and since we do not have a record of any payment, service was suspended in DecemberWe invoice $quarterly for trash service plus fuel, and payment is required within days to maintain service and avoid additional feesAn additional $per quarter was applied for the trash cart rental that was removed in January, 08/28/Service started (Aug 28-Aug + Sep,Oct,Nov) $ 08/30/Trash cart (Aug 30-Aug + Sep,Oct,Nov) $ Accumulated Total $ 11/01/Trash w/cart (Dec, Jan, Feb) $ Accumulated Total $ 01/01/Service Interrupted – Non-payment 03/10/Adjusted Charges for Jan-Feb Service/Cart -$ Past Due Balance $Mr***, the following payment is required to resume service: Past Due Balance (Aug 28-Dec 31) $ Trash Service –no cart (Mar, Apr, May) $ Service reinstatement fee $ Total Due to Resume $Please do not hesitate to contact me with any additional inquiries at 877-option + Regards, [redacted] ***Rumpke, Southeast MarketManager, Customer Services Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I would like to apologize to Mr [redacted] for any inconvenience we have causedEmail has been sent to the collection agency to remove all charges from collectionsA letter will be sent from the collection agency to Mr [redacted] letting him know of the removal Sincerely, [redacted] [redacted] Customer Service Manager Central Ohio Market
Rumpke appreciates the opportunity to review and resolve this issue Upon review of the account, a credit was issued in the amount of $to the account on 6/26/In addition, the refund was issued on 6/27/Due the original form of payment being a credit card, the refund was issued back to the cardCredit card refunds could take a few days to post back to the customer's account A receipt of this transaction was emailed to Mr*** A folltelephone call was made to Mr [redacted] to confirm that the refund had been issued in the amount of $ Rumpke apologizes for any inconvenience and frustration this may have caused the customer If there are any further concerns, please contact me at ###-###-####.Sincerely,Laurie P***Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My attitude with call center employees has nothing to do with that fact that Rumpke refused to accept my payment and then discontinued my service for non-payment Regards, [redacted] ***
[redacted] ,I spoke to your wife todayWe have agreed to loan you a Rumpke gal cart at no charge for as long as we have the Rumpke contractI hope this is acceptable to you as well.Thank you,Rosanne E [redacted] Customer Service Supervisor
Revdex.com: Reference complaint ID [redacted] After sending his last response to this complaint, Mr [redacted] , Rumpke Regional Safety Manager, called me on the phone During that phone conversation we shared knowledge and Mr [redacted] agreed to pay $to cover most of the cost to replace the driveway traffic block I agreed to that amountToday, Friday June 5th, I received the check in the U.SMail I consider this case resolved.Thank you for your service Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is both outlandish and disappointing to read the manipulative response made by the businessThe accusation that only one voicemail was left and that there were no problems until the beginning of this year is a complete lieI have proof and I offered the proof but it is obvious that, since they have a monopoly on the trash service here in [redacted] , they are not concerned about customers or about proper business practicesAlso, the conversation that she had with the other person was stretched as wellThing is, RUMPKE needs to take CAUTION in further accusations because we DO have proof involving our problems and THEIR horrible actionsA family member may have paid them but I absolutely refuse to pay for service that WAS NOT RENDEREDAlso, the service was not asked to be "restarted for me" by the person who called either, rather she was explaining that we had problems with their system and that they did not make things right therefore I refused to pay for service that was not renderedIt has been made very apparent that Rumpke has dishonest practices and the people need to know! Regards, [redacted] ***
Thank you for allowing Rumpke to address the concernUpon review, the account was turned over to a collection agency on February 2, A payment posted to Mr***'s account on February 14, There was a delay in reporting the payment to the collection agency Rumpke apologizes for any inconvenience and frustration this may have caused The collection agency has been contacted to remove the account and a letter was sent to Mr [redacted] via email confirming this action If there are any further concerns, please feel free to contact me directly at ###-###-####.Sincerely,Laurie [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We attempted to contact Ms [redacted] to discuss her concerns and have been unable to reach herThe account that was in question at [redacted] **, was updated and being serviced by another officeThrough that transition, it was not communicated properly the container type at this addressWhen the servicing office realized it was a yard dumpster (versus standard residential curb service) it created a gap in serviceWe have cleaned up the balance to zero on that account to offset the missed pick upsA new dumpster service has been set up to be able to service the location betterSince this has been updated and corrected, we have not been made aware of any service issues
July 6, Revdex.comAttn.: Ms [redacted] E Fourth Street, Suite 600Cincinnati, Ohio RE: Complaint Number [redacted] Mr [redacted] To Whom It May Concern, This letter is in response to Mr [redacted] ’s complaint regarding his refund check I apologize for the delay in sending Mr [redacted] ’s check He is correct that it should never have taken this long to process Unfortunately, it was an office over site There was an error in the way the refund was requested and therefore, would not processI have spoken to our Accounts Receivables Manager who has assured me check number [redacted] was printed in the amount of $on July 1, Mr [redacted] should receive that check no later than Friday, July 8, If for some reason he does not receive this check by Friday, I would request that he contact me directly at ###-###-#### between the hours of 8:a.mand 5:p.mAgain, I apologize for the inconvenience this error has causedThank you for your assistance in this matterSincerely, Jennifer [redacted] S
*Customer Service Manager CC: MrJeffrey *R***, Cincinnati Regional Vice President
A manager spoke to Mr [redacted] on Wednesday, September 30, An apology was issued to Mr*** and a Route Supervisor ensured that trash was picked up on Wednesday (9-30-15) after the conversation A one week credit was issued to the customer's account Rumpke apologizes for any inconvenience the customer incurred due to the service delay
Dear Mr [redacted] ***: Thank you for bringing the service issues you've been having to our attentionWe want to apologize for the inconvenience this has been and the frustration it has caused you and your familyThis is not a standard service of RumpkeWe have shared the issue with our operations and customer service teamWe will have a complimentary recycling cart delivered to you for your usePlease call us at ###-###-#### and we will work to rectify the situationThank you for your business!
Rumpke certainly values the perspective of all of our customersTherefore, I spoke at length with Mrs [redacted] on 8/4/16, even calling her back when her cell phone connection droppedI listened to her concerns and openly discussed her optionsMrs***'s service has been provided by Rumpke since through an acquisition of a local trash hauler in her areaDuring that acquisition, her service was identified to us from the acquired hauler as a commercial service being provided at a residential addressShe thought Rumpke should have known that she was not a commercial account since it was at a residenceBut, many of our customers run commercial businesses out of homes, so I explained this would not be any sort of a "red-flag" for usHome-based businesses typically generate more waste and it is typically heavier by volume than residential wasteTherefore, they are priced at commercial rates and the accounts are managed by the commercial teamAs soon as Mrs [redacted] and I began speaking, she disclosed that there is no commercial business at this homeI immediately offered to let her speak with our residential sales team to change her service and her rates to standard residential ratesShe declined that option and insisted on cancelling her serviceShe felt that we have been overcharging her for years and demanded a refundBut, since their is no contract or other binding agreement governing the rates, there are no grounds to issue a refundThe rates are fair and based on a mutual agreement between us and our customer, demonstrated by actions and practices of both partiesShe stated that she doesn't really pay attention to the bill when it comes, she just pays itShe further stated that if I didn't give a refund, she was going to file a complaint and make sure everyone that she knows hears about how poorly she was treated by RumpkeAgain, I offered to help her get her service changed moving forward, but there was simply no grounds for a refund for services providedShe stated that the last thing she wanted was to continue her Rumpke service and hung up on meFollowing the call, a cancellation order was entered and a refund of the current credit balance on the account will be sent Josh B***Rumpke of Ohio, Inc
March 13, [redacted] *** Dear [redacted] ***, We received notification from the Revdex.com regarding the amount required to resume your Rumpke service at the above mentioned addressI apologize that the customer service representative did not clearly communicate the amount due to resume your account The weekly trash limit in [redacted] is six (6) cans/bags or gallons per weekNotification in advance is required for anything that does not fit inside a can or bag or if the volume exceeds the limitPlease find below a recap of your account activity The Past Due Balance reflects weekly trash services you received and includes an adjustment for January and February when service was not receivedThe Total Due to Resume amount is required to begin your service again You began service in August of and since we do not have a record of any payment, service was suspended in DecemberWe invoice $quarterly for trash service plus fuel, and payment is required within days to maintain service and avoid additional feesAn additional $per quarter was applied for the trash cart rental that was removed in January, 08/28/Service started (Aug 28-Aug + Sep,Oct,Nov) $ 08/30/Trash cart (Aug 30-Aug + Sep,Oct,Nov) $ Accumulated Total $ 11/01/Trash w/cart (Dec, Jan, Feb) $ Accumulated Total $ 01/01/Service Interrupted – Non-payment 03/10/Adjusted Charges for Jan-Feb Service/Cart -$ Past Due Balance $Mr***, the following payment is required to resume service: Past Due Balance (Aug 28-Dec 31) $ Trash Service –no cart (Mar, Apr, May) $ Service reinstatement fee $ Total Due to Resume $Please do not hesitate to contact me with any additional inquiries at 877-option + Regards, [redacted] ***Rumpke, Southeast MarketManager, Customer Services Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I would like to apologize to Mr [redacted] for any inconvenience we have causedEmail has been sent to the collection agency to remove all charges from collectionsA letter will be sent from the collection agency to Mr [redacted] letting him know of the removal Sincerely, [redacted] [redacted] Customer Service Manager Central Ohio Market
Rumpke appreciates the opportunity to review and resolve this issue Upon review of the account, a credit was issued in the amount of $to the account on 6/26/In addition, the refund was issued on 6/27/Due the original form of payment being a credit card, the refund was issued back to the cardCredit card refunds could take a few days to post back to the customer's account A receipt of this transaction was emailed to Mr*** A folltelephone call was made to Mr [redacted] to confirm that the refund had been issued in the amount of $ Rumpke apologizes for any inconvenience and frustration this may have caused the customer If there are any further concerns, please contact me at ###-###-####.Sincerely,Laurie P***Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My attitude with call center employees has nothing to do with that fact that Rumpke refused to accept my payment and then discontinued my service for non-payment Regards, [redacted] ***
[redacted] ,I spoke to your wife todayWe have agreed to loan you a Rumpke gal cart at no charge for as long as we have the Rumpke contractI hope this is acceptable to you as well.Thank you,Rosanne E [redacted] Customer Service Supervisor
Revdex.com: Reference complaint ID [redacted] After sending his last response to this complaint, Mr [redacted] , Rumpke Regional Safety Manager, called me on the phone During that phone conversation we shared knowledge and Mr [redacted] agreed to pay $to cover most of the cost to replace the driveway traffic block I agreed to that amountToday, Friday June 5th, I received the check in the U.SMail I consider this case resolved.Thank you for your service Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is both outlandish and disappointing to read the manipulative response made by the businessThe accusation that only one voicemail was left and that there were no problems until the beginning of this year is a complete lieI have proof and I offered the proof but it is obvious that, since they have a monopoly on the trash service here in [redacted] , they are not concerned about customers or about proper business practicesAlso, the conversation that she had with the other person was stretched as wellThing is, RUMPKE needs to take CAUTION in further accusations because we DO have proof involving our problems and THEIR horrible actionsA family member may have paid them but I absolutely refuse to pay for service that WAS NOT RENDEREDAlso, the service was not asked to be "restarted for me" by the person who called either, rather she was explaining that we had problems with their system and that they did not make things right therefore I refused to pay for service that was not renderedIt has been made very apparent that Rumpke has dishonest practices and the people need to know! Regards, [redacted] ***
Thank you for allowing Rumpke to address the concernUpon review, the account was turned over to a collection agency on February 2, A payment posted to Mr***'s account on February 14, There was a delay in reporting the payment to the collection agency Rumpke apologizes for any inconvenience and frustration this may have caused The collection agency has been contacted to remove the account and a letter was sent to Mr [redacted] via email confirming this action If there are any further concerns, please feel free to contact me directly at ###-###-####.Sincerely,Laurie [redacted] Customer Service Manager
If no refund can be made I will deduct off next payment Regards, [redacted] ***
I still need my refund for the weeks my trash was not collected as is specified in the contract with the city
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***