We have reviewed the complaint, as well as account historyWhile I cannot determine specifically that the balance isn't owed, given the timeliness and history of the account we have determined that in the interest of both parties we will credit the balance and eliminate the dispute regarding the $in questionsWe apologize for any shortcoming on Rumpke's part that may have contributed to the untimeliness or prolonged confusion in this matter Respectfully Rumpke of Ohio, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***Rumpke made the mistake in charging me for a commercial business, therefore they should refund the amount incorrectly chargedIt is their responsibility to make sure customers are billed correctly It is unprofessional and ethically wrong to leave the situation without a remedy, and that would be a full refund of the overages
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
June 25, Revdex.com Attn.: [redacted] *** [redacted] Mr [redacted] To Whom It May Concern, I am writing in response to Mr [redacted] ’s complaint regarding missing trash cans Upon reviewing the notes, the route Supervisor has indicated that the driver did not remove the cans Typically, Rumpke does not dispose of trash cans unless requested to However, I have reached out to Mr [redacted] to find out what kind of cans he has been utilizing to determine the reason the cans may have gone missing I hope to resolve this matter with Mr [redacted] once this information has been received If you need any further information, please do not hesitate to contact me at (513) [redacted] Thank you for your assistance in this matter Sincerely, [redacted] Cc: Mr [redacted] , Cincinnati Regional Vice President
Ms [redacted] ,Per your conversation with our Sales Representative on Monday, September 11, at 10:32am, we will credit your account from July 14, to September 1st, leaving a prorated portion of July due to Rumpke the amount that will be due for July is now $ A new invoice will be generated once the dumpster is removed reflecting this new balance and will be your final invoice from Rumpke.The account will be cancelled once the container is removed from your premises on September 12, 2017.Sincerely,Isaac R [redacted] Regional Customer Service ManagerRumpke Waste & Recycling1-800-828-
We have reviewed the complaint, as well as account historyWhile I cannot determine specifically that the balance isn't owed, given the timeliness and history of the account we have determined that in the interest of both parties we will credit the balance and eliminate the dispute regarding the $in questionsWe apologize for any shortcoming on Rumpke's part that may have contributed to the untimeliness or prolonged confusion in this matter Respectfully Rumpke of Ohio, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***Rumpke made the mistake in charging me for a commercial business, therefore they should refund the amount incorrectly chargedIt is their responsibility to make sure customers are billed correctly It is unprofessional and ethically wrong to leave the situation without a remedy, and that would be a full refund of the overages
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
June 25, Revdex.com Attn.: [redacted] *** [redacted] Mr [redacted] To Whom It May Concern, I am writing in response to Mr [redacted] ’s complaint regarding missing trash cans Upon reviewing the notes, the route Supervisor has indicated that the driver did not remove the cans Typically, Rumpke does not dispose of trash cans unless requested to However, I have reached out to Mr [redacted] to find out what kind of cans he has been utilizing to determine the reason the cans may have gone missing I hope to resolve this matter with Mr [redacted] once this information has been received If you need any further information, please do not hesitate to contact me at (513) [redacted] Thank you for your assistance in this matter Sincerely, [redacted] Cc: Mr [redacted] , Cincinnati Regional Vice President
Ms [redacted] ,Per your conversation with our Sales Representative on Monday, September 11, at 10:32am, we will credit your account from July 14, to September 1st, leaving a prorated portion of July due to Rumpke the amount that will be due for July is now $ A new invoice will be generated once the dumpster is removed reflecting this new balance and will be your final invoice from Rumpke.The account will be cancelled once the container is removed from your premises on September 12, 2017.Sincerely,Isaac R [redacted] Regional Customer Service ManagerRumpke Waste & Recycling1-800-828-