I would like to apologize to Mr [redacted] *or any frustration he has had regarding his cart We do not have record of the cart that was removed from Mr [redacted] 's property as a purchased container this is why the container was removed We have contacted Mr [redacted] and let him know that we will be delivering a used cart to his residence marked customer owned to avoid any future confusion.Again, I am very sorry for the confusion.Sincerely,Christine M***, East Area Customer Service Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When the customer signs up for the service customer expect trash to be picked up on the service day, Rumpke has always ignored to resolved customer complaints and would never agree its there fault or mistakeThe only concern I have is when particular address have a trash day it is the responsibility of Rumpke to pick the trash for that particular day what ever is minimum or scheduled by customer for example at bass pond glen on Friday may 29th there was only bags and mattress on curb which was the responsibility of driver to pick up rather than just leaving there everything and also if any of the below mentioned property had extra trash who is asking you to pick that your job is to pick whatever minimum bags you are suppose to pick up for that service day when you are charging the customer(bags and mattress is not the whole house ) All the representative and supervisors in this business are very rude, they think they are doing a favor by picking up trash, they always want advance payment and don't want to do there jobI wish Nicholasville city would start they own trash service so people will not have to deal this rude company anymore.There charges are outrageous too .I want them to refund my advance payment I made for this particular address AsapRegards, [redacted]
Rumpke appreciated the opportunity to respond to the customer's concernRumpke's Operation team dispatched a driver to address the service issueIn addition Rumpke's Sales Supervisor attempted to contact Leon On both occasions, the Sales Supervisor had to leave a message with the receptionist answering the phone Rumpke appreciates the customer's businessIf there are any further issues or concerns, please contact Darrell W [redacted] @ ###-###-####
Miss [redacted] ,This is in response to Mr***'s complaintThe trash carts have been replacedWe will educate our representative to ensure that this will not happen againI apologize for any confusion or frustration this has calledPlease contact me at ###-###-#### is any additional information is neededThank you for your assistance in this matter[redacted] ***Rumpke Market Support Supervisor
April 8, Revdex.com Attn.: Ms [redacted] RE: Complaint Number [redacted] [redacted] This letter is in response to Mr [redacted] complaint regarding trash removal Rumpke did return to remove the additional trash that was at the curb Effective with the Consortium contract, individuals were notified that if they were choosing the limited service and were currently utilizing a cart, the rental carts would be exchanged with a limited cart and customer owned carts would no longer be acceptable They were told that they could give their “Customer Owned” carts to family or friends; however, they were to notify Rumpke so we could mark the accounts accordingly with the appropriate numbers The cart Mr [redacted] acquired was a rental cart and was to be removed by Rumpke Rumpke waste carts are the exclusive property of Rumpke and not available for sale through private parties Carts sold by Rumpke have the word “SOLD” stamped into the side of the cart Mr [redacted] should be well informed that any further carts he purchases from any party other than Rumpke, should have “SOLD” imprinted into the cart, otherwise, he is purchasing unauthorized property We have addressed this with him in previous complaints with the Revdex.com Please refer to Complaint number [redacted] which was addressed in February When Rumpke receives information that an individual has unauthorized possession of Rumpke property, they will be working with the local law enforcement to retrieve the property as well as possibly seeking the filing of formal charges when appropriate If you need any additional information, please do not hesitate to contact me at ( [redacted] between the hours of 8:a.mand 5:p.m Thank you for your assistance in this matter Sincerely, [redacted] Cc: [redacted] , Cincinnati Regional Vice President
We apologize for the experience that Ms [redacted] feels with her time having Rumpke as her service provider In researching our phone recordings and account informationWe recovered that Ms [redacted] had a bulk pick up out (not pre-scheduled) on July 22, The Rumpke driver left the bulk item after removing the regular trash serviceWe don't automatically take bulk items, as it adds a bulk pick up charge of to the customers accountWe didn't want to add fees to Ms [redacted] account without her knowledge Ms [redacted] called on July 29, and told us to cancel her service which we completed for her with an effective last pick up of July 29, Prior to July 29, 2015, Rumpke does not have any reported missed trash service from Ms [redacted] The serviced was attempted/completed per what she was billedThe balance due of $covers services performed by Rumpke for Ms [redacted] 's trash pick up in June and July We feel that we did service her regular Wednesday pick up during these two months and that the invoice of $is due for services rendered [redacted] Rumpke Waste & Recycling Customer Service Manager Central Ohio Market
We are sorry for the inconveniencePlease have both cans at the street tomorrow on your pick up day and we will removeYour account will be credited when the cans are recoveredWhen we receive the $25.00, we will certainly refund thank you
Ms [redacted] 's service had been interrupted due to not receiving paymentThe account was billed in October for the months of October/November/DecemberWe send past due notices out and place reminder calls to customers that are past dueI apologize if Ms [redacted] did not receive these notificationsWe bill every months and have since she started service in March Ms [redacted] did contact Rumpke on the day of her serviceWe informed her that service could not be preformed because of no payment for monthsWe are unable to resume the same day of service due to our drivers already out on the routes for that day but informed her that if payment is made we can resume for the following weeks pick up Ms [redacted] 's account is now current and service will be preformed this Friday, January 15thA manager did contact Ms [redacted] about her concerns but did not receive a call back Sincerely, Christine M [redacted] Customer Service Manager, Central Ohio Market
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Rumpke appreciates the opportunity to respond and reach a resolution As of today, October 28th, a settlement has been reached with the claimantAlthough Rumpke attempts to settle claims as promptly as possible, there was a delay in determining the fair market value of the vehicle Rumpke apologizes for any inconvenience the delay may have caused
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is unfortunate that this "business" has become known for it's distasteful practices in the areaIt is a shame that they would overcharge, not do their job, refuse to pick up their can years prior, and even allow themselves to be destructive to our canNot only have they shown their lack of interest but they have also made it very apparent that the customers (and our concerns) are of zero importance to themA partial refund for their mishap, an attempt to make the mishandling of trash AND equipment right, and a SINCERE apology was certainly in order and definitely NOT too much to askThen again, when a business refuses to care about their customers, asking for anything to be made right, in their eyes, would be far too much Regards, [redacted] ***
During the current contract term, at the customers request, we changed from one service type to another to accommodate the customer's needs and concernsThe new rate was calculated at a less than profitable levelWe found it necessary to implement an increase in rateWe have subsequently negotiated a new rate to come close to matching a competitor quoteWe are working within the terms of a duly executed services agreementRumpke considers the matter resolved Cordially submitted
December 22, Revdex.com [redacted] [redacted] E Fourth Street, Suite Cincinnati, Ohio RE: Complaint Number [redacted] Mr [redacted] This letter is in response to Mr [redacted] ’s complaint regarding the missing trash cart We have credited the charges from his account and removed the account from the collection agency We apologize for any inconvenience this may have caused If you need any further information, please do not hesitate to contact us at (513) [redacted] between the hours of 8:a.mand 5:p.m Thank you for your assistance in this matter Sincerely, [redacted] Customer Service Manager Cc: [redacted]
Revdex.com: I disagree with the response as the household next store is running a day care and they put out a ungodly amount a trash each week with no problems , I also have a neighbor doors down that runs a roofing business out of there home and the same with tons of trash each week with no problemsI'm single and live alone all I expect is my garbage picked up in a timely manner as I pay on timeRumke said they didn't pick up my recycle because there was things in it, they didn't even stop and look they drove right by I was outside watching in dis·be·lief Thank you, [redacted] ***
Rumpke sincerely apologizes for the service issues Ms [redacted] experienced A phone call was placed to Ms [redacted] to discuss the problem in more detailAn apology was issued and the resident's account will be closedA full refund will be issued
I would like to apologize to Ms [redacted] for the service issues she had with her trash serviceMs***'s account has been cancelled per her request and we did not bill for any services since she just started service in JanuaryAt this time we have not received any payment to refundIf a payment posts to Ms***'s account we will be sure to refund Again, I am so sorry for the service issues and we were not able to retain Ms [redacted] as a customer Sincerely, Christine [redacted] Customer Service Manager, Central Ohio Market
February 23, [redacted] *** Dear Ms***, We apologize for the concerns you have with picture of the couch our team member obtainedWe understand your frustrations, and we apologize for not being able to resolve this issue in a timely mannerPlease know we appreciate your businessWe have included print outs of the pictures of the sofa that were taken by our team members Again, we apologize for not being able to resolve this earlierIf you would like to discuss in more detail, or have any questions, please contact me directly at ###-###-####Regards, [redacted] ***Customer Service ManagerRumpke Waste & Recycling
I would like to apologize to Mr [redacted] *or any frustration he has had regarding his cart We do not have record of the cart that was removed from Mr [redacted] 's property as a purchased container this is why the container was removed We have contacted Mr [redacted] and let him know that we will be delivering a used cart to his residence marked customer owned to avoid any future confusion.Again, I am very sorry for the confusion.Sincerely,Christine M***, East Area Customer Service Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When the customer signs up for the service customer expect trash to be picked up on the service day, Rumpke has always ignored to resolved customer complaints and would never agree its there fault or mistakeThe only concern I have is when particular address have a trash day it is the responsibility of Rumpke to pick the trash for that particular day what ever is minimum or scheduled by customer for example at bass pond glen on Friday may 29th there was only bags and mattress on curb which was the responsibility of driver to pick up rather than just leaving there everything and also if any of the below mentioned property had extra trash who is asking you to pick that your job is to pick whatever minimum bags you are suppose to pick up for that service day when you are charging the customer(bags and mattress is not the whole house ) All the representative and supervisors in this business are very rude, they think they are doing a favor by picking up trash, they always want advance payment and don't want to do there jobI wish Nicholasville city would start they own trash service so people will not have to deal this rude company anymore.There charges are outrageous too .I want them to refund my advance payment I made for this particular address AsapRegards, [redacted]
Rumpke appreciated the opportunity to respond to the customer's concernRumpke's Operation team dispatched a driver to address the service issueIn addition Rumpke's Sales Supervisor attempted to contact Leon On both occasions, the Sales Supervisor had to leave a message with the receptionist answering the phone Rumpke appreciates the customer's businessIf there are any further issues or concerns, please contact Darrell W [redacted] @ ###-###-####
Miss [redacted] ,This is in response to Mr***'s complaintThe trash carts have been replacedWe will educate our representative to ensure that this will not happen againI apologize for any confusion or frustration this has calledPlease contact me at ###-###-#### is any additional information is neededThank you for your assistance in this matter[redacted] ***Rumpke Market Support Supervisor
April 8, Revdex.com Attn.: Ms [redacted] RE: Complaint Number [redacted] [redacted] This letter is in response to Mr [redacted] complaint regarding trash removal Rumpke did return to remove the additional trash that was at the curb Effective with the Consortium contract, individuals were notified that if they were choosing the limited service and were currently utilizing a cart, the rental carts would be exchanged with a limited cart and customer owned carts would no longer be acceptable They were told that they could give their “Customer Owned” carts to family or friends; however, they were to notify Rumpke so we could mark the accounts accordingly with the appropriate numbers The cart Mr [redacted] acquired was a rental cart and was to be removed by Rumpke Rumpke waste carts are the exclusive property of Rumpke and not available for sale through private parties Carts sold by Rumpke have the word “SOLD” stamped into the side of the cart Mr [redacted] should be well informed that any further carts he purchases from any party other than Rumpke, should have “SOLD” imprinted into the cart, otherwise, he is purchasing unauthorized property We have addressed this with him in previous complaints with the Revdex.com Please refer to Complaint number [redacted] which was addressed in February When Rumpke receives information that an individual has unauthorized possession of Rumpke property, they will be working with the local law enforcement to retrieve the property as well as possibly seeking the filing of formal charges when appropriate If you need any additional information, please do not hesitate to contact me at ( [redacted] between the hours of 8:a.mand 5:p.m Thank you for your assistance in this matter Sincerely, [redacted] Cc: [redacted] , Cincinnati Regional Vice President
We apologize for the experience that Ms [redacted] feels with her time having Rumpke as her service provider In researching our phone recordings and account informationWe recovered that Ms [redacted] had a bulk pick up out (not pre-scheduled) on July 22, The Rumpke driver left the bulk item after removing the regular trash serviceWe don't automatically take bulk items, as it adds a bulk pick up charge of to the customers accountWe didn't want to add fees to Ms [redacted] account without her knowledge Ms [redacted] called on July 29, and told us to cancel her service which we completed for her with an effective last pick up of July 29, Prior to July 29, 2015, Rumpke does not have any reported missed trash service from Ms [redacted] The serviced was attempted/completed per what she was billedThe balance due of $covers services performed by Rumpke for Ms [redacted] 's trash pick up in June and July We feel that we did service her regular Wednesday pick up during these two months and that the invoice of $is due for services rendered [redacted] Rumpke Waste & Recycling Customer Service Manager Central Ohio Market
We are sorry for the inconveniencePlease have both cans at the street tomorrow on your pick up day and we will removeYour account will be credited when the cans are recoveredWhen we receive the $25.00, we will certainly refund thank you
Ms [redacted] 's service had been interrupted due to not receiving paymentThe account was billed in October for the months of October/November/DecemberWe send past due notices out and place reminder calls to customers that are past dueI apologize if Ms [redacted] did not receive these notificationsWe bill every months and have since she started service in March Ms [redacted] did contact Rumpke on the day of her serviceWe informed her that service could not be preformed because of no payment for monthsWe are unable to resume the same day of service due to our drivers already out on the routes for that day but informed her that if payment is made we can resume for the following weeks pick up Ms [redacted] 's account is now current and service will be preformed this Friday, January 15thA manager did contact Ms [redacted] about her concerns but did not receive a call back Sincerely, Christine M [redacted] Customer Service Manager, Central Ohio Market
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Rumpke appreciates the opportunity to respond and reach a resolution As of today, October 28th, a settlement has been reached with the claimantAlthough Rumpke attempts to settle claims as promptly as possible, there was a delay in determining the fair market value of the vehicle Rumpke apologizes for any inconvenience the delay may have caused
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is unfortunate that this "business" has become known for it's distasteful practices in the areaIt is a shame that they would overcharge, not do their job, refuse to pick up their can years prior, and even allow themselves to be destructive to our canNot only have they shown their lack of interest but they have also made it very apparent that the customers (and our concerns) are of zero importance to themA partial refund for their mishap, an attempt to make the mishandling of trash AND equipment right, and a SINCERE apology was certainly in order and definitely NOT too much to askThen again, when a business refuses to care about their customers, asking for anything to be made right, in their eyes, would be far too much Regards, [redacted] ***
During the current contract term, at the customers request, we changed from one service type to another to accommodate the customer's needs and concernsThe new rate was calculated at a less than profitable levelWe found it necessary to implement an increase in rateWe have subsequently negotiated a new rate to come close to matching a competitor quoteWe are working within the terms of a duly executed services agreementRumpke considers the matter resolved Cordially submitted
December 22, Revdex.com [redacted] [redacted] E Fourth Street, Suite Cincinnati, Ohio RE: Complaint Number [redacted] Mr [redacted] This letter is in response to Mr [redacted] ’s complaint regarding the missing trash cart We have credited the charges from his account and removed the account from the collection agency We apologize for any inconvenience this may have caused If you need any further information, please do not hesitate to contact us at (513) [redacted] between the hours of 8:a.mand 5:p.m Thank you for your assistance in this matter Sincerely, [redacted] Customer Service Manager Cc: [redacted]
Revdex.com: I disagree with the response as the household next store is running a day care and they put out a ungodly amount a trash each week with no problems , I also have a neighbor doors down that runs a roofing business out of there home and the same with tons of trash each week with no problemsI'm single and live alone all I expect is my garbage picked up in a timely manner as I pay on timeRumke said they didn't pick up my recycle because there was things in it, they didn't even stop and look they drove right by I was outside watching in dis·be·lief Thank you, [redacted] ***
Rumpke sincerely apologizes for the service issues Ms [redacted] experienced A phone call was placed to Ms [redacted] to discuss the problem in more detailAn apology was issued and the resident's account will be closedA full refund will be issued
I would like to apologize to Ms [redacted] for the service issues she had with her trash serviceMs***'s account has been cancelled per her request and we did not bill for any services since she just started service in JanuaryAt this time we have not received any payment to refundIf a payment posts to Ms***'s account we will be sure to refund Again, I am so sorry for the service issues and we were not able to retain Ms [redacted] as a customer Sincerely, Christine [redacted] Customer Service Manager, Central Ohio Market
February 23, [redacted] *** Dear Ms***, We apologize for the concerns you have with picture of the couch our team member obtainedWe understand your frustrations, and we apologize for not being able to resolve this issue in a timely mannerPlease know we appreciate your businessWe have included print outs of the pictures of the sofa that were taken by our team members Again, we apologize for not being able to resolve this earlierIf you would like to discuss in more detail, or have any questions, please contact me directly at ###-###-####Regards, [redacted] ***Customer Service ManagerRumpke Waste & Recycling