We understand that Ms [redacted] does not feel her trash was serviced in July, so we have decided to issue credit per her request for service that was billed for JulyThe credit that was issued was -$and the remaining balance for June's invoice will be due to Rumpke in the amount of $This remaining balance is due to Rumpke immediatelyThe balance due is $for service that was provided to Ms [redacted] 's residential home in June in the amount of $ Sincerely, [redacted] Customer Service Manager Central Ohio Market
I would like to apologize to Mr [redacted] for the issues he has had with his Rumpke account When we received Mr***'s payment and his account was resumed with the assumption that Mr [redacted] wanted to continue with his trash service The account is cancelled and all billing has been removed The account is a zero balance.I am sorry for any inconvenience this has caused Mr***.Sincerely, [redacted] ***, Customer Service Manager
It has been days now that I stopped my service with RumpkeThe money they stole from my bank account was returned after days of calling and being lied to, only after a complaint was filed with Revdex.com did this happenI also was told to place Rumpke trash containers next to curb to be picked upAfter days a truck came out and picked up of the cansThe 3rd can located at 5*** is still sitting curbside now for daysIf Rumpke does not want this container please say soI'm sure their competitor will not have a problem crushing it up
Good afternoon, We have take this customer's concern very seriously and wish to make things right We acknowledge the miscommunication and apologize for the frustration caused We appreciate the customer's time and attention to this matterWe will reach out to the customer directly to make certain the matter is resolved Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have rejected the reply from Rumpke as they said they were cutting me acheck on Monday because I have been a faithful customer since then they called and said they are not giving me a refund So they keep my money and do not pick up my trash I think it is poor business practice
Rumpke sincerely apologizes for the service issue Ms [redacted] has been contacted regarding the issue and offered a month credit Ms [redacted] also was assured that someone would return to take care of the missed serviceIn return, Ms [redacted] agreed to remain a customer Rumpke would like to thank Ms [redacted] for the opportunity to resolve the issue and for her continued business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This date is July 8th, which is the date that the business stated I should receive my refund, however, I did not receive it as of today, and my mail has already been deliveredAs requested in the company's response to the complaint, I contacted the Customer Service Manager, Jennifer S [redacted] at 2:PM and left her a voice mailWaiting on her return call for resolution Regards, [redacted]
I would like to apologize to Mr [redacted] for the billing issues he has had with his Rumpke account Account was billed for the non-removal of the trash cart We will attempt to remove the cart asap.Mr [redacted] 's account has been credited for the charges that were billed for the cart Request to our collections department to remove account from collections and from the credit report has been submitted Mr [redacted] will be receiving a refund in the amount of -$26.54.I am very sorry for any inconvenience this has caused Mr [redacted] .Sincerely, [redacted] ***, Customer Service Manager Central Ohio Market
Mr [redacted] 's balance has been cleared to zeroWe do not stop service when we bill a customer and if we do not receive payment right awayWe bill months in advance before service happensWe do not automatically know when a customer wants to cancel service until the customer contacts us Mr [redacted] can disregard the bill he received he does not owe Sincerely, Christine [redacted] Customer Service Manager Central Ohio Market
May 18, [redacted] Dear Mrs [redacted] I am writing in response to your request for compensation for items placed with your trash on April 22nd of this yearThe mission of our crews is to remove the trash and recycling placed at or near the street by our customersIn order to perform this task, all items placed with the trash will be removed as wellI understand you had used two tall outdoor ash trays and chain to block your driveOn the morning of your trash pickup, both tall outdoor ash trays and the chain were located next to your trash, not stretched across your driveway Rumpke drivers make over stops per day and are held to Department of Transportation regulations regarding the amount of hours they can operate their vehicleOur employees have a large task to perform in a limited amount of time, and walking across a driveway to remove an item that is not with the trash is counter to their productivity and training Our crew performed their duty appropriatelyItems left with or next to trash cans, bags or other containers are removed as part of the essential service we provide Respectfully, [redacted] Regional Safety Manager Central Ohio Market
August 26, Revdex.com Attn.: Ms [redacted] E Fourth Street, Suite Cincinnati, Ohio RE: Complaint Number [redacted] Ms [redacted] This letter is in response to Ms [redacted] ’s complaint regarding placing out larger amounts of trash I apologize for the confusion if Ms [redacted] was misinformed about what is acceptable for weekly service in [redacted] Typically, the guidelines allow unlimited, “household”, bagged trash and one large item per week However, if there is excessive trash due to moving, outside of the weekly residential waste, it is billed at $per hopper We returned on Monday, August 22, and picked up the trash that was placed out Also, a representative reached out to Ms [redacted] on Monday, August 22, and scheduled the remaining additional items for removal Again, I apologize for the confusion and any inconvenience this may have caused Please do not hesitate to contact us at ###-###-#### between the hours of a.mand p.mif any further information is necessary Thank you for your assistance in this matter Sincerely, Jennifer *S [redacted] Customer Service Manager Cc: MrJeffrey *R***, Cincinnati Regional Vice President
March 25, 2016 [redacted] Ref: RevDex.com Complaint [redacted] Dear Mr. ***, Thank you for communicating your concerns with us regarding issues related to your Rumpke Trash Service. Until your voicemail message... of 1/22/16, we were unaware you were having difficulty with the on-line payment system. You enrolled in the on-line payment system on 5/28/14 and on-line payments were consistent through 8/28/2015. Your voicemail message also alerted us that the leased trash cart was damaged; however, the account status was inactive at the time of the voicemail. When the service was started on 12/18/13 a cart was requested and delivered on 12/28/13. The contracted monthly rental rate for a 95gallon trash cart is $3.75. Service remained active until it was interrupted for non-payment of the Oct-Dec invoice on 01/01/16 and trash cart removed on 1/29/16. We have a record of Alisha Hesler, church secretary, calling on your behalf on 1/22/16, instructing us to close the account in your name and set up another in her name. She mentioned a church was in process of purchasing the residence. During the call, she mentioned you were having difficulty with the payment and although she was not prepared to pay the outstanding balance, your Mother would contact us to take care of the $46.50, for service you received in Oct-Dec 2015. This payment was received on 03/02/16 by check # 757. Your account balance is $0 (zero) after the payment for Oct-Dec 2015 and a credit will not be issued for payment of services rendered. Should you have any other questions, please contact us at ###-###-####. Regards, [redacted] Angel Manager, Customer Services Rumpke – Southeast Market [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] Thanks Revdex.comYou guys are great
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy card was never ranI'm not sure why,so no refund is due Regards,A very unhappy ex customer [redacted] ***
April 21, [redacted] Re: Revdex.com complaint [redacted] Dear [redacted] , Thank you for taking my call today regarding your account balance and customer service experience Again, allow me to express my sincere apology for your experience with our customer service departmentYour situation was used as an opportunity to improve our service to all involved Our goal continues to be providing exceptional customer service to each one of our customersBecause our customer service team was less than expected, including the multiple billing errors, the agreed upon credit has been applied to your account balance, leaving the balance due at $ I am glad we discussed the situation, compromised, and retain your service Please contact me should you have any further inquiries Sincerely, Debbie AManager, Customer Services Rumpke of Kentucky, Southeast Market ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Rumpke appreciates the opportunity to respond Rumpke’s Safety Supervisor, Matt D., was contacted to respond to the reported issue MrDvisited the site on 5/24/and assessed the placement of the neighbor’s dumpster MrDagreed that the dumpster needed to be removed and contacted operation management to ensure that this was completed on 5/24/ If there are any further concerns, please contact Rumpke at ###-###-####Sincerely, Laurie PCustomer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Offering me a complimentary recycling bin (whitch are complimentary already) doesn't fix the issue we have with the trash collectionif they're not going to pick up additional items then I would consider a complimentary second trash bin to set out even though I really don't want to have to store it and this still doesn't address the employee who made the mess on purpose
We understand that Ms [redacted] does not feel her trash was serviced in July, so we have decided to issue credit per her request for service that was billed for JulyThe credit that was issued was -$and the remaining balance for June's invoice will be due to Rumpke in the amount of $This remaining balance is due to Rumpke immediatelyThe balance due is $for service that was provided to Ms [redacted] 's residential home in June in the amount of $ Sincerely, [redacted] Customer Service Manager Central Ohio Market
I would like to apologize to Mr [redacted] for the issues he has had with his Rumpke account When we received Mr***'s payment and his account was resumed with the assumption that Mr [redacted] wanted to continue with his trash service The account is cancelled and all billing has been removed The account is a zero balance.I am sorry for any inconvenience this has caused Mr***.Sincerely, [redacted] ***, Customer Service Manager
It has been days now that I stopped my service with RumpkeThe money they stole from my bank account was returned after days of calling and being lied to, only after a complaint was filed with Revdex.com did this happenI also was told to place Rumpke trash containers next to curb to be picked upAfter days a truck came out and picked up of the cansThe 3rd can located at 5*** is still sitting curbside now for daysIf Rumpke does not want this container please say soI'm sure their competitor will not have a problem crushing it up
Good afternoon, We have take this customer's concern very seriously and wish to make things right We acknowledge the miscommunication and apologize for the frustration caused We appreciate the customer's time and attention to this matterWe will reach out to the customer directly to make certain the matter is resolved Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have rejected the reply from Rumpke as they said they were cutting me acheck on Monday because I have been a faithful customer since then they called and said they are not giving me a refund So they keep my money and do not pick up my trash I think it is poor business practice
Rumpke sincerely apologizes for the service issue Ms [redacted] has been contacted regarding the issue and offered a month credit Ms [redacted] also was assured that someone would return to take care of the missed serviceIn return, Ms [redacted] agreed to remain a customer Rumpke would like to thank Ms [redacted] for the opportunity to resolve the issue and for her continued business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This date is July 8th, which is the date that the business stated I should receive my refund, however, I did not receive it as of today, and my mail has already been deliveredAs requested in the company's response to the complaint, I contacted the Customer Service Manager, Jennifer S [redacted] at 2:PM and left her a voice mailWaiting on her return call for resolution Regards, [redacted]
I would like to apologize to Mr [redacted] for the billing issues he has had with his Rumpke account Account was billed for the non-removal of the trash cart We will attempt to remove the cart asap.Mr [redacted] 's account has been credited for the charges that were billed for the cart Request to our collections department to remove account from collections and from the credit report has been submitted Mr [redacted] will be receiving a refund in the amount of -$26.54.I am very sorry for any inconvenience this has caused Mr [redacted] .Sincerely, [redacted] ***, Customer Service Manager Central Ohio Market
Mr [redacted] 's balance has been cleared to zeroWe do not stop service when we bill a customer and if we do not receive payment right awayWe bill months in advance before service happensWe do not automatically know when a customer wants to cancel service until the customer contacts us Mr [redacted] can disregard the bill he received he does not owe Sincerely, Christine [redacted] Customer Service Manager Central Ohio Market
May 18, [redacted] Dear Mrs [redacted] I am writing in response to your request for compensation for items placed with your trash on April 22nd of this yearThe mission of our crews is to remove the trash and recycling placed at or near the street by our customersIn order to perform this task, all items placed with the trash will be removed as wellI understand you had used two tall outdoor ash trays and chain to block your driveOn the morning of your trash pickup, both tall outdoor ash trays and the chain were located next to your trash, not stretched across your driveway Rumpke drivers make over stops per day and are held to Department of Transportation regulations regarding the amount of hours they can operate their vehicleOur employees have a large task to perform in a limited amount of time, and walking across a driveway to remove an item that is not with the trash is counter to their productivity and training Our crew performed their duty appropriatelyItems left with or next to trash cans, bags or other containers are removed as part of the essential service we provide Respectfully, [redacted] Regional Safety Manager Central Ohio Market
August 26, Revdex.com Attn.: Ms [redacted] E Fourth Street, Suite Cincinnati, Ohio RE: Complaint Number [redacted] Ms [redacted] This letter is in response to Ms [redacted] ’s complaint regarding placing out larger amounts of trash I apologize for the confusion if Ms [redacted] was misinformed about what is acceptable for weekly service in [redacted] Typically, the guidelines allow unlimited, “household”, bagged trash and one large item per week However, if there is excessive trash due to moving, outside of the weekly residential waste, it is billed at $per hopper We returned on Monday, August 22, and picked up the trash that was placed out Also, a representative reached out to Ms [redacted] on Monday, August 22, and scheduled the remaining additional items for removal Again, I apologize for the confusion and any inconvenience this may have caused Please do not hesitate to contact us at ###-###-#### between the hours of a.mand p.mif any further information is necessary Thank you for your assistance in this matter Sincerely, Jennifer *S [redacted] Customer Service Manager Cc: MrJeffrey *R***, Cincinnati Regional Vice President
March 25, 2016 [redacted] Ref: RevDex.com Complaint [redacted] Dear Mr. ***, Thank you for communicating your concerns with us regarding issues related to your Rumpke Trash Service. Until your voicemail message... of 1/22/16, we were unaware you were having difficulty with the on-line payment system. You enrolled in the on-line payment system on 5/28/14 and on-line payments were consistent through 8/28/2015. Your voicemail message also alerted us that the leased trash cart was damaged; however, the account status was inactive at the time of the voicemail. When the service was started on 12/18/13 a cart was requested and delivered on 12/28/13. The contracted monthly rental rate for a 95gallon trash cart is $3.75. Service remained active until it was interrupted for non-payment of the Oct-Dec invoice on 01/01/16 and trash cart removed on 1/29/16. We have a record of Alisha Hesler, church secretary, calling on your behalf on 1/22/16, instructing us to close the account in your name and set up another in her name. She mentioned a church was in process of purchasing the residence. During the call, she mentioned you were having difficulty with the payment and although she was not prepared to pay the outstanding balance, your Mother would contact us to take care of the $46.50, for service you received in Oct-Dec 2015. This payment was received on 03/02/16 by check # 757. Your account balance is $0 (zero) after the payment for Oct-Dec 2015 and a credit will not be issued for payment of services rendered. Should you have any other questions, please contact us at ###-###-####. Regards, [redacted] Angel Manager, Customer Services Rumpke – Southeast Market [redacted]
We are sorry for the inconvenience I have spoken to the customer and taken the charges off and removed the can from the correct address thanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] Thanks Revdex.comYou guys are great
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy card was never ranI'm not sure why,so no refund is due Regards,A very unhappy ex customer [redacted] ***
April 21, [redacted] Re: Revdex.com complaint [redacted] Dear [redacted] , Thank you for taking my call today regarding your account balance and customer service experience Again, allow me to express my sincere apology for your experience with our customer service departmentYour situation was used as an opportunity to improve our service to all involved Our goal continues to be providing exceptional customer service to each one of our customersBecause our customer service team was less than expected, including the multiple billing errors, the agreed upon credit has been applied to your account balance, leaving the balance due at $ I am glad we discussed the situation, compromised, and retain your service Please contact me should you have any further inquiries Sincerely, Debbie AManager, Customer Services Rumpke of Kentucky, Southeast Market ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Rumpke appreciates the opportunity to respond Rumpke’s Safety Supervisor, Matt D., was contacted to respond to the reported issue MrDvisited the site on 5/24/and assessed the placement of the neighbor’s dumpster MrDagreed that the dumpster needed to be removed and contacted operation management to ensure that this was completed on 5/24/ If there are any further concerns, please contact Rumpke at ###-###-####Sincerely, Laurie PCustomer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Offering me a complimentary recycling bin (whitch are complimentary already) doesn't fix the issue we have with the trash collectionif they're not going to pick up additional items then I would consider a complimentary second trash bin to set out even though I really don't want to have to store it and this still doesn't address the employee who made the mess on purpose