Eco Flower LLC

I feel Eco flowers owes me the remaining amount of my $42. Because of the way my business with them was handled . I will never do business with them again , so why would I want to keep the gift card , that I don't have anymore .....which the way I understand , the remaining amount was returned to . This is way I'm not satisfied with Eco flowers response to my complaint .

Hello,Thank you for reaching out to us. I apologize for the issues that occurred with your order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution, your...

refund will post back to your account within 3-5 business days from the date of the email. In regards to the 1st order you received, we will accept the return and process the refund once the original order that was received in December as well as the replacement order that was delivered on May 1, for a total of 370 loose flowers. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been shipped and delivered to the address on file. We do hope you love the items you received. We do apologize that it took longer than expected to arrive and appreciate your...

patience while we are working on ways to better our processes and growth. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: this is the same response I received months ago and yet the company continues to heavily promote sales to customers and mislead people to believe it will take 15 business days to receive an order. If they are having such significant supplier issues, they should stop the false advertising. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have cancelled your order and processed your refund as you requested. An email confirmation was sent to the email address on file. Depending on your financial institution your refund may take 3-5 business days to...

post. I do apologize that you have not heard back from our customer service department. They are currently 10-12 days behind on emails and are working to get through them as quickly as possible. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 12th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up the order and confirmed that it has been shipped and delivered to the shipping address on file. We do hope that you love the bouquets that you received. Although we aim to have orders shipped...

within 15 business days it is not a promise or a guarantee as all orders are handmade. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:The ORIGINAL order was not received on time, and the items WERE NOT able to be used in the way intended. They arrived POST-Event. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that you have requested that the order be cancelled. Your refund is being processed and an email will be sent to the email address on file. Please let us know if there is anything...

else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:While I did finally receive my flowers I was extremely dissatisfied with what arrived. You can see the first picture attached is of what the websites claims you will get (made of a bunch of recycled material such as burlap, soda caps, wood shavings, book pages...etc) unfortunately you can see in the remaining pictures that I only received dyed foam that was stained with dirt and broken. The colors weren't vibrant as shown nor did I get all the types of flowers shown.the wooden vase I ordered as well has hot glue stuck to the outside and the bottom piece of fabric (ON WHAT SHOULD BE A WOODEN VASE) is falling off. I have never been so disappointed in a product that looked to be a great addition for my house that ended up such a dud. I hope they redo this CORRECTLY OR REFUND MY MONEY
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We are making many new and exciting changes here at Ecoflower. We are currently awaiting a shipment of the specialty flower required for your Country Love Wood Sign. They are expected to arrive soon. Your order is...

currently with our Escalations team and they will work to get the order out to you as quickly as possible. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you you for reaching back out to us. I am sorry to hear that your items arrived damaged. Per our Terms & Conditions, please send pictures of the damaged items to [email protected]. Our customer service department will review the pictures, as well as provide them to our shipping department, and will get the issue taken care of. RETURN AND REFUND POLICY.Except as provided for replacement bouquets below, there are no refunds or returns for the goods purchased on the Service. All sales are final. You may receive a replacement bouquet only if: (1) you submit a request within three calendar days of the delivery date to [email protected] with pictures of product received attached, or (2) the wrong item was delivered, or if the bouquet arrives in substandard condition. If the product has not shipped by the 15th business day for general production orders (General Production Orders are classified as containing no wedding items on the order) wedding items are excluded from General Production time, ( see Production Times below), then the order is eligible for cancellation. Replacement bouquets cannot be transferred for value or redeemed for cash. Gift cards are not redeemable for cash. We reserve the right to cancel any order for any reason. Thank you

Hello,Thank you for reaching out to us. I apologize for the issues that have occurred with your order. I have pulled up and do see that your order has been cancelled. It does take 5-7 business days for the refund to be processed. I do see that your refund was processed today. I do apologize that the...

refund was delayed, the customer service manager was out of the office sick. An email confirming the refund has been sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay on your order. We have experienced a slight delay in production but are working to get delayed orders out as quickly as possible. I have pulled up your order and I see that it has shipped. You can track your shipment using tracking...

#[redacted] through FedEx. I have also sent you a gift card for the inconvenience. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. Based off the tracking information your order has shipped and is out for delivery today. We do hope you love the item that you received. Please let us...

know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and has arrived to your local USPS. USPS will complete the delivery within the next couple of days. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled and the refund has been processed back to you original form of payment. An email confirmation was sent to the email address on file. Depending on your financial institution...

your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on May 23rd. We do hope you love the item. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your orders and see that the date submitted on the order is January 22, 2018. Per our wedding FAQ's we ship wedding orders to arrive 7-14 to the dated provided on the order. If you would like to receive your orders earlier than the date...

provided, please contact our wedding coordinator directly and they would be happy to see what they can do to accommodate you. You can reach our coordinators at 801-920-7245 Monday-Friday 9am-4pm MST. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your account and your refund was processed on June 2 and your refund would post back to your account within 3-5 business days from that date. If your refund does not post back within that time frame please let us know and we will provide you with the transaction ID. In regards to the items you received that you are stating arrived in poor quality, please send pictures of the items to our customer service department at [email protected], for review. There will be no further refunds completed at this time. Please let us know if there is anything else that we may help you with.Thank you