Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that you have spoken with a member of our customer service department in regards to the back order of of the items on your orderWe do apologize for the delay and doing everything
in our power to ensure the delay is minimalOnce your order has been completed in production, you will receive an email with tracking informationPlease let us know if there is anything else that we may help you with. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedBased off the tracking information your order is in transit to your local USPSOnce the order has been handed over to USPS they will complete the deliveryI am
including a link to better track your shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and your refund has been processedAn email confirmation was sent to the email address on fileDepending on you financial institution your refund will process back to
your account within 3-business days of the date of the emailPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and see that it has shippedI am including a link to better track your shipment, ***Please let us know if
there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe are currently awaiting a shipment of the flowers that you have purchasedYour order has been added to a priority list to be shipped as soon as the items arrive from our supplierI apologize that I do not have an
estimated delivery for you at this time but as soon as it has shipped you will receive an email with tracking informationPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usBased off your order your items do fall under our wedding production time frameWith wedding orders we do not ship the order till 7-days prior to the date provided on the order per our Wedding FAQ's, https://www.ecoflower.com/pages/wedding-faqsI
have passed your information along to our wedding coordinator and they will be reaching out to youPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Not really, but I don't see a way forward without having to spend my own money. I don't find it satisfactory for a business to accept my money, then hold my order hostage for weeks, with no communication or apology. They only responded when I contacted Revdex.com and Paypal, then magically the order was "ready" and shipped within the week. What about the thousands of other customers who have received the same duplicitous treatment? This is not an acceptable way to run a business!
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was shipped todayAn email confirmation was sent to the email address on fileI am including a link to better track your
shipment, ***As the order was shipped today please allow 24-hours for the tracking information to updatePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refund as per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund
would post back to your account with 3-business daysPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because: your response is unacceptable I have asked for a refund for my late orders that were promised for Mother's Day And pieces missing No communication and no way to get in touch with you When I reached out on Facebook my comment was deleted
Sincerely,
*** ***

Hello,Thank you for reaching back out to usAs today is business days from the date your refund was processed we do advise you contact your financial institution used on the orderI am including both transaction ID's for both refunds confirming that your refunds were completed on May 31st.Id # ***Id # ***Thank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** *** *** may have placed
the order however, The credit card used is under both names from a joint accountIt was my money used to purchase the product that has not been received*** *** has attempted communication as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept the responseI reviewed my credit card account and did receive a refund on 1/in the amount of $
Sincerely,
*** ***

Hello,Thank you for reaching out to usI have pulled up your order and do see that the order was placed on December 21st for Wedding Sample BoxesThe shipment of our Wedding Sample Boxes is normally 3-weeks but due to the holidays the production time was extended to weeks due to awaiting a
shipment of scent vialsBased off your order I do see that we were initially contacted around the week mark and a message was given to our wedding coordinator who sent you an email at that time advising of the current delay in regards to shipmentI see that the order did ship out weeks later and was delivered today, February 14thWe are currently making changes to our Wedding department such as hiring additional representatives to assist our wedding coordinators with calls and emails so that our customer receive a quicker responseAs the wedding department currently has one phone available to speak to all our brides to be, we are working on installing a new phone system as wellPlease let us know if there is anything else that we can help you with.Thank you,

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe have experienced a slight delay production and are working to get delayed orders out as quickly as possibleI do see that your order has been cancelled and refundedWe do apologize for any inconvenience caused
Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize that there was a delay in your orderI have pulled up your order and I see that it has shippedYou can track your shipment using the tracking number *** at http://track.firstmile.com/We do apologize that we were
unable to fulfill with in our goal time frame as we have experienced delays during our expansionWe are in the process of implementing new processes to ensure that these delays do not occur againPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to usI have resent the email to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:it is now past the business day "production time" and I have received no shipping or tracking infoBased off a lot of research online about the massive amounts of customers who have never received their orders, the fact that, until I reached out via the Utah Revdex.com to file a complaint, I did not get a response to my order concerns, and based off the unwillingness to provide true customer service based off the types of products they advertise and gear towards (holiday, gifts, wedding) and that those items usually have strict deadlines, I would like them to issue a full refund.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderIt looks like your order has shippedAn email confirmation has been sent to the email address on fileI am including a link to better track your
shipment, ***Please let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because:This company should be ashamed of themselves for their failure to produce a product in the time frame promised on their website and the poor customer service throughout the process How can a company stay in business like this with no repercussions?
Sincerely,
*** ***