EcoATM LLC

Good Day, This note is in response to consumer complaint number [redacted] from Mr [redacted] dated August 5, We very much appreciate you bringing this matter to our attentionDuring traset up we ask that no accessories (unless described in trasetup) be sent in with devices as they will not be returnedAll accessories are recycled or destroyed upon receipt of the deviceWe regret that Mr [redacted] was unhappy with the traofferAs a gesture of goodwill we have sent him a replacement charger for the deviceWe are unable to return the other listed packaging he sentPlease let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Customer Service Supervisor Gazelle.com Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has finally decided to follow through, but only after your office contacted them on my behalf, so I appreciate your time and effort in this matter I have received payment for the device I sent to them so I consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've been told this same response for over a month and still have not received any check from this company Until I see legitimate action, I do not believe a word they say Regards, [redacted]

Good Day, This note is in response to consumer complaint number [redacted] from [redacted] dated 10/7/We very much appreciate you bringing this matter to our attention.We regret that it too so long for us to inspect Gautier’s deviceAs of 10/9/2017, we have inspected his device and have found that the condition is as expectedWe will be issuing a payment for the full travalue within the next hours.Please let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you,

Good Day, This note is in response to consumer complaint number from [redacted] dated 03/20/We very much appreciate you bringing his response to our attentionI have confirmed we have been in contact with Mr [redacted] today and have come to a resolution to resolve his issuePlease let us know if we can assist this customer in any other wayecoATM is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Supervisor, Customer Support

Good Day, This note is in response to consumer complaint number [redacted] from Mr [redacted] dated September 27, We very much appreciate you bringing this matter to our attentionWe apologize that Mr [redacted] was unhappy with his purchaseWe have reached out to him personally to have him purchase a charger of his choice and will process a refund in that amountWe have not heard back from him with the cost spent but will be issuing refund as soon as we do plus an additional 10% for the inconveniencePlease let us know if we can assist this customer in any other way [redacted] .com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Supervisor [redacted] .com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] In all honesty, I feel that my desire to do business with Gazelle in the future not no certainIf you are going to offer a promotion to your loyal customers (the wording in the email from you) then it needs to be automatically added to the travalue AND your staff needs to be properly trainedI had to spend a great deal of time convincing your staff that I had this offerI was told I was mistaken by YOUR staffI do see that Gazelle no longer holds an A rating with the Revdex.comPerhaps situations like this help one understand why.In closing I find that this resolution would be satisfactory to me Regards, [redacted]

Good Day, This note is in response to consumer complaint number [redacted] from [redacted] Immediato dated 10/9/We very much appreciate you bringing this matter to our attentionOn 10/9, [redacted] accepted the adjusted offer for the device he sent to us there by agreeing to be paid the amount listed After accepting the offer, he called us to tell us that there was a mistakeSince it is no longer possible to check to see if a mistake was made at this time we will pay [redacted] the full amount of his original offer as an act of good faithHe should be receiving payment to his [redacted] account within the next few daysPlease let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you,

Good Day, This note is in response to consumer complaint number [redacted] from Mr [redacted] dated September 29, We very much appreciate you bringing this matter to our attentionWe apologize that Mr [redacted] was unhappy with his traofferHis offer was reduced from its original estimate because during inspection it was deemed a ‘good’ device not a ‘perfect’ due to small cosmetic conditionsWe have requested a re-inspection from our warehouse on Mr [redacted] ’s behalfOnce the device has been inspected he can accept or decline the offerDeclining the offer will have his device shipped back to himPlease note that offers are auto accepted in days so he should look for the traoffer emailPlease let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Supervisor Gazelle.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hello, Gazelle reached out to the customer on 12/9/We informed the customer we will be honoring the original quote of $to be paid via checkThe check will be mailed on 12/12/by FedEx overnight Thank You! [redacted]

Good Day, This note is in response to consumer complaint number [redacted] from Mr [redacted] [redacted] We very much appreciate you bringing this matter to our attentionWe regret that Mr [redacted] was unhappy with the traofferAs a gesture of goodwill we will be issuing a payment for the remaining amount of $Please let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Supervisor Gazelle.com Tell us why here

Good Day, This note is in response to consumer complaint number [redacted] from Ms [redacted] dated September 13, We very much appreciate you bringing this matter to our attentionMs [redacted] ’s device was delivered to our warehouse on September 12th and her refund was processed on the 13thMs [redacted] ’s funds should now show in her accountPlease let us know if we can assist this customer in any other way [redacted] .com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Supervisor [redacted] .com Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The only hole in you storywhen a transaction is being held by my credit card it shows as pending this was not the casethis refund wasn't even pending when I submitted this complaintI'm proceeding as I described in my previous email consider this matter resolved Regards, [redacted] ***

Good Day, This note is in response to consumer complaint number [redacted] from Mr [redacted] dated September 8, We very much appreciate you bringing this matter to our attentionWe are sorry Mr [redacted] was not happy with his original orderWe have worked with Mr [redacted] directly to resolve this matter and issued a refund for the difference in costPlease let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Supervisor Gazelle.com Tell us why here

Good Day, This note is in response to consumer complaint number [redacted] from Ms [redacted] A [redacted] dated September 27, We very much appreciate you bringing this matter to our attentionWe apologize that Ms [redacted] was unhappy with our traprocessWe have worked with her personally have shipped back her deviceThe tracking shows an expected delivery of October 2ndPlease let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Supervisor Gazelle.com

Good Day, This is a response to consumer comments for compliant # [redacted] . I have confirmed that Mr. [redacted] ’s refund was issued on September 10th. The funds should now be back in his account. I have also confirmed that the charger was delivered to the address on file on September 14th. Should Mr. [redacted] need anything further he can reach out to me directly at: ###-###-####. Thank you, [redacted] Supervisor Gazelle.com Tell us why here...

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has already taken the necessary steps and this complaint is completely resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ONCE THE MONEY REFUND IS RETURNED TO MY ACCOUNT, I WILL ACCEPT THIS.] Regards, [redacted] ***

Good Day, This note is in response to consumer complaint number from Mr [redacted] dated August 15, We very much appreciate you bringing this matter to our attentionWe regret that Mr [redacted] was unhappy with the order time, we had some internal delays that effected some of our customersHis order was shipped 8/16/and was delivered on 8/17/His overnight shipping fee was refunded on 8/12/As a gesture of goodwill we have processed a 10% discount on the total price for the inconveniencePlease let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, [redacted] Supervisor Gazelle.com