EcoATM LLC

This note is in response to consumer complaint number [redacted] from Ms. [redacted] dated June 26, 2017. We very much appreciate you bringing this matter to our attention.  We spoke with Ms. [redacted] and regret that her order was not able to be delivered. In speaking with Ms. Furst, we agreed that...

once her device has been received by our warehouse, we will provide a full refund.  If there are any additional issues that we did not address, please reach out to us. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Sincerely, [redacted]Director, Support Services

Good Day, This note is in response to consumer complaint number [redacted] from [redacted] Immediato dated 10/9/2017. We very much appreciate you bringing this matter to our attention. On 10/9, [redacted] accepted the adjusted offer for the device he sent to us there by agreeing to be paid the amount listed....

After accepting the offer, he called us to tell us that there was a mistake. Since it is no longer possible to check to see if a mistake was made at this time we will pay [redacted] the full amount of his original offer as an act of good faith. He should be receiving payment to his [redacted] account within the next few days. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Day, This note is in response to consumer complaint number [redacted] from [redacted] dated 10/6/2017. We very much appreciate you bringing this matter to our attention. As of 10/10/2017 we have issued a full refund for the device that was lost in transit. [redacted] should see this reflected on her...

account within the next few days. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello, I had never accepted it since they never riched out to me. My disputed amount was $500 Regards,[redacted]

Revdex.com:
I agreed to terms on Sunday with gazelle.com using twitter. Since I have yet to get a response on the delivery of the correct power adapter & the cost of the of mac book pro hasn't been lowered the $250.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is not my responsibility to track down my refund and that you would even suggest that is ridiculous. It shows how out of touch you are with good costumer service. I did eventually receive my refund I suggest that when you send an email to costumers in regards to a refund, that you explain that refunds can take up to 2 weeks even though it only takes 1 day for you to take the money. You choose to use [redacted] so you need need to take responsibility for their slow service time. I would of been happy if you, yourself took the time to contact [redacted] on my behalf instead of just sending me proof you sent the money to them and expecting the issue to be resolved. Any time an issue ever comes this far you should view it as a failure. You lost a costumer for life and I will do all I can to convince everyone I can not to ever use your service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. In all honesty, I feel that my desire to do business with Gazelle in the future not no certain. If you are going to offer a promotion to your loyal customers (the wording in the email from you) then it needs to be automatically added to the trade-in value AND your staff needs to be properly trained. I had to spend a great deal of time convincing your staff that I had this offer. I was told I was mistaken by YOUR staff. I do see that Gazelle no longer holds an A rating with the Revdex.com. Perhaps situations like this help one understand why.In closing I find that this resolution would be satisfactory to me.
Regards,
[redacted]

Hello,In light of the continued issues with tracking for USPS, we reached out to Ms. [redacted] on July 5th and have processed a full refund for her original order. The funds will be in her account within two business days. With the issuance of the refund and our recent discussion with the Ms. [redacted] Furst, we consider this issue to be fully resolved. Thank you, [redacted]Director, Support Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The charger was delivered to me on time. Thank you! Regards,
[redacted]

Good Day, This note is in response to consumer complaint number [redacted] from Mr. [redacted] dated September 27, 2017. We very much appreciate you bringing this matter to our attention. We apologize that Mr. [redacted] was unhappy with his purchase. We have reached out to him personally to have him...

purchase a charger of his choice and will process a refund in that amount. We have not heard back from him with the cost spent but will be issuing refund as soon as we do plus an additional 10% for the inconvenience. Please let us know if we can assist this customer in any other way. [redacted].com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,          [redacted] Supervisor [redacted].com

Good Day, This is a response to consumer comments for compliant # [redacted]. I have confirmed that Mr. [redacted]’s refund was issued on September 10th. The funds should now be back in his account. I have also confirmed that the charger was delivered to the address on file on September 14th. Should Mr. [redacted] need anything further he can reach out to me directly at: ###-###-####. Thank you, [redacted] Supervisor Gazelle.com Tell us why here...

Good Day, This note is in response to consumer complaint number [redacted] from Mr. [redacted] [redacted] dated September 8, 2017. We very much appreciate you bringing this matter to our attention. We are sorry Mr. [redacted] was not happy with his original order. We have worked with Mr. [redacted] directly...

to resolve this matter and issued a refund for the difference in cost. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Supervisor Gazelle.com Tell us why here...

Good Day, This note is in response to consumer complaint from Ms. [redacted] dated August 3, 2017. We very much appreciate you bringing this matter to our attention. We expedited the trade in process and paid out Ms. [redacted] on 8/7/17 for the amount $100 via paypal. Please let us know if...

we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Tell us why here...

Good Day, This note is in response to consumer complaint number [redacted] from [redacted] [redacted] dated 12/7/2017. We very much appreciate you bringing her response to our attention. [redacted]’s refund was issued on 12/2. All our transitions are processed through [redacted], even if a credit card is used which is...

why we had to go through them for the refund. Since [redacted] used a credit card, there is often a delay imposed by the bank before the fund are returned. If [redacted] has still not received the funds and would like confirmation that the funds were refunded, he can contact [redacted] with the following transaction ID [redacted]. Please let us know if we can assist this customer in any other way.  ecoATM is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Manager Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've been told this same response for over a month and still have not received any check from this company.  Until I see legitimate action, I do not believe a word they say. 
Regards,
[redacted]

Good Day, This note is in response to consumer complaint number [redacted] from Mr. [redacted] dated September 29, 2017. We very much appreciate you bringing this matter to our attention. We apologize that Mr. [redacted] was unhappy with his trade-in offer. His offer was reduced from its...

original estimate because during inspection it was deemed a ‘good’ device not a ‘perfect’ due to small cosmetic conditions. We have requested a re-inspection from our warehouse on Mr. [redacted]’s behalf. Once the device has been inspected he can accept or decline the offer. Declining the offer will have his device shipped back to him. Please note that offers are auto accepted in 5 days so he should look for the trade-in offer email. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,          [redacted] Supervisor Gazelle.com

Good Day, This note is in response to consumer complaint number 12573716 from [redacted] dated 12/22/2017. We very much appreciate you bringing his complaint to our attention.We apologize that the device was not in a functional condition and for the delay in responding to the RMA request. We...

have sent an RMA label to the e-mail address provided on the order and will issue a full refund once the device has been received. Please let us know if we can assist this customer in any other way.  ecoATM is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,[redacted]Manager Customer Support Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told that someone was going to call me with a [redacted] tracking number and did not see it until this Revdex.com message.  The company has not paid me as of yet. I’ve been told I would receive payments over the past few months and have not received any payment.   I do not believe the company has sent any payment.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]