EcoATM LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Day, This note is in response to consumer complaint number *** from Ms***' *** dated September 22, We very much appreciate you bringing this matter to our attentionWe apologize for the error during Ms***’s traprocessWe have currently paid her the amount of $
Due to our error we will process the additional compensation of $to complete the original trade in value of $Please let us know if we can assist this customer in any other wayGazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, *** Supervisor Gazelle.com

Good Day, This note is in response to consumer complaint number *** from *** *** dated 10/17/We very much appreciate you bringing this matter to our attentionThe agent that responded to *** *** was in error when denying his report of having receive a $promotional
The missing $have been added to his transaction and will be taken into account once the device is received and evaluatedWe do apologize for any inconvenience they may have causedPlease let us know if we can assist this customer in any other way. ecoATM is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, *** Manager Customer Support

Good Day, This note is in response to consumer complaint number from *** *** dated 05/16/We very much appreciate you bringing his response to our attentionI have confirmed we shipped the device back to the Columbus Police Department as they requested the device for their
investigation on 5/16/The customer should follow up with the detective assigned to their case for updates on the device and when it can be releasedPlease let us know if we can assist this customer in any other way. ecoATM is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attentionThank you, *** Supervisor, Customer Support

Good Day, This note is in response to consumer complaint number [redacted] from [redacted] [redacted] dated 03/13/2018. We very much appreciate you bringing his response to our attention. I have confirmed we are issuing a payment in the amount of $367.00 on 3/27/2018 to Mr. [redacted] closing this case...

out. Please let us know if we can assist this customer in any other way.  ecoATM is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Supervisor, Customer Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Day, This note is in response to consumer complaint number [redacted] from [redacted] dated 10/4/2017. We very much appreciate you bringing this matter to our attention. We regret that it too so long for us to grade Brain’s device and issue payment. As of 10/6/2017, we were able to inspect...

his device and issued payment to his [redacted] account. He was issued full payment for the device he sent us. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,

Good Day, This note is in response to consumer complaint number [redacted] from Ms. [redacted] dated September 13, 2017. We very much appreciate you bringing this matter to our attention. Ms. [redacted]’s device was delivered to our warehouse on September 12th and her refund was processed on...

the 13th. Ms [redacted]’s funds should now show in her account. Please let us know if we can assist this customer in any other way. [redacted].com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Supervisor [redacted].com Tell us why here...

Good Day, This note is in response to consumer complaint number [redacted] from [redacted] dated 10/7/2017. We very much appreciate you bringing this matter to our attention.We regret that it too so long for us to inspect Gautier’s device. As of 10/9/2017, we have inspected his device and have...

found that the condition is as expected. We will be issuing a payment for the full trade-in value within the next 24 hours.Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,

Good Day, This note is in response to consumer complaint number [redacted] from Mr. [redacted] We very much appreciate you bringing this matter to our attention. We regret that Mr. [redacted] was unhappy with the trade-in offer. As a gesture of goodwill we will be issuing a payment for...

the remaining amount of $40. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Supervisor Gazelle.com Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has already taken the necessary steps and this complaint is completely resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Day, This note is in response to consumer complaint number [redacted] from Ms. [redacted] A [redacted] dated September 27, 2017. We very much appreciate you bringing this matter to our attention. We apologize that Ms. [redacted] was unhappy with our trade-in process. We have worked with her personally...

have shipped back her device. The tracking shows an expected delivery of October 2nd. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,          [redacted] Supervisor Gazelle.com

Good Day, This note is in response to consumer complaint number 12331106 from Mr. [redacted] dated August 15, 2017. We very much appreciate you bringing this matter to our attention. We regret that Mr. [redacted] was unhappy with the order time, we had some internal delays that...

effected some of our customers. His order was shipped 8/16/17 and was delivered on 8/17/17. His overnight shipping fee was refunded on 8/12/17. As a gesture of goodwill we have processed a 10% discount on the total price for the inconvenience. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Supervisor Gazelle.com

Good Day, This note is in response to consumer complaint number [redacted] from Mr. [redacted] dated September 29, 2017. We very much appreciate you bringing this matter to our attention.  We apologize that Mr. [redacted] was unhappy with his trade-in offer. We have worked with him directly...

and will be completing his trade in and paying him out the original amount.  Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you,          [redacted] Supervisor Gazelle.com

Good Day, This note is in response to consumer complaint number 12747277 from [redacted] dated 03/20/2018. We very much appreciate you bringing his response to our attention. I have confirmed we have been in contact with Mr. [redacted] today and have come to a resolution to resolve his issue. Please...

let us know if we can assist this customer in any other way. ecoATM is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Supervisor, Customer Support.

Good Day, This note is in response to consumer complaint number [redacted] from Mr. [redacted] dated August 5, 2017. We very much appreciate you bringing this matter to our attention. During trade-in set up we ask that no accessories (unless described in trade-in setup) be sent in with devices as...

they will not be returned. All accessories are recycled or destroyed upon receipt of the device. We regret that Mr. [redacted] was unhappy with the trade-in offer. As a gesture of goodwill we have sent him a replacement charger for the device. We are unable to return the other listed packaging he sent. Please let us know if we can assist this customer in any other way. Gazelle.com is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Thank you, [redacted] Customer Service Supervisor Gazelle.com Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business has finally decided to follow through, but only after your office contacted them on my behalf, so I appreciate your time and effort in this matter.  I have received payment for the device I sent to them so I consider this complaint resolved.
Regards,
[redacted]

Gazelle contacted my 10/4 or 10/5 and offered to pay the original agreed upon trade in price on my phone. They state that they had received my complaint via the Revdex.com of San Diego as well as my comments on [redacted]. I have received funds in my account and now consider this complaint closed. I wish to thank the Revdex.com of San Diego for their part in my complaint. I greatly appreciate it. Thank you.Sincerely,[redacted]Topeka, KS 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] J [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ONCE THE MONEY REFUND IS RETURNED TO MY ACCOUNT, I WILL ACCEPT THIS.]
Regards,
[redacted]