Ed Fernandez Architects

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern: We apologize for the ball being dropped on our end by not getting a duplicate statement out to [redacted] per his request We removed [redacted] ***’s file from collections as a result of our poor communication The outstanding bill consists of the following: utility bill for – - $33.50, Utility bill for – - $22.69, 1/of the charge for trash left in the common area (bags @$each) - $183.33, 1/of the charge for kitchen clean (heavy cleaning was needed) - $ Balance comes to $ The common area is the responsibility of all residents and they are required to leave unit in good shape with no trash left behind as stated in the lease We are willing to offer [redacted] the 30% discount we do all outstanding accounts prior to sending to collections With the discount, [redacted] ***’s balance will come to $

Complaint: [redacted] I am rejecting this response because these charges are categorically I lived in that same apartment from 08/25/to 08/03/the common area carpet was changed from carpet to flooring during the to renewal year with the introduction and adoption of pets on your premisesthere was also a unit condition form signed and turned in at the start of my leasethis is also a statementthere were no damages done to the walls, no holesi lived in that same apartment for years and the walls are repainted every year as Common maintenanceany late payment stated is also because I was told my account was paid in full when I turned in my key...you have made this determination without offering any proof of damage detailing the condition of the preposed damagesin regards to the holdover fee please provide documented proof that the move out packet was signed and turned in on August 4th as well as my signature agreeing that holdover feewithout that evidence you have no legal basis for charging me that holdover feeAll Charges are NOT valid and categorically until validated with sign documented evidence Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept the resolution but do not accept their reasoningWhile I agree that creating a payment plan is a courtesy offered by the Arlie to their tenants I disagree that this still gives management the right to aggressively harass the tenantThe purpose of agreeing to, and signing, a document outlining a revised payment plan is to assure the Arlie that payment will be made on the agreed upon dates and to give piece of mind to the tenant that they will not incur late fees or be threatened with evictionThe fact that the Arlie management aggressively continued to harass the tenant after the signing of the payment plan show that the Arlie had no intention what so ever of complying to the document that they signedThis fact was also very clearly stated by the Arlie management that even though they signed the document they were in no way obliged to comply with the contents of the signed documentDuring our meeting with the Arle management is was repeated several times that the signed document was merely a courtesy and had no legal standing Regards, [redacted] ***

Blanton Common is an individual liability leasing apartment complex with dorm style livingResidents are responsible for their electricity bill after we pay a capThe resident referenced in this complaint was billed the electric bill overages for his apartment after the capTo address the concerns listed in the complaint: Resident was leased to the apartment for the entire billing periodAlthough resident may have been away from the apartment for a period of time, resident is still responsible for the electric bill aEach apartment is meteredOnce we receive the bills from [redacted] Power, we input the information into a database that will generate an individual bill for each occupant of the apartment, as residents are responsible for only their portion of electric if they have roommates bResidents may request copies of the [redacted] Power bill cResidents may appear to experience higher bills when they have fewer roommates to share the cost of a billFor example, resident had roommates for the majority of his previous lease, but only has roommate during the current lease as of 9/15/ Rent is due on the 1st of each monthWe give residents a grace period until the 5th of each month to pay rent without late feesLate rent is charged late fees per the lease agreement beginning on the 6th of each month with a daily charge until balance is paid aIf the check was addressed to the resident, it would be placed in the resident’s mailbox when we deliver mailHowever, we are unable to open a resident’s mailbox and remove mail without the resident’s written consent bResident paid his rent on 8/14/with a non-automated bill pay check that was filled out on 8/12/By that point, our standard collection procedures would have been initiated which included issuing late notices and eviction notices to the doors of residents with balances Thus, all billing and collections measures were appropriate under the circumstances and in line with our lease agreementResident may request copies of the [redacted] Power bill from our office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] [ [redacted] ]Sent: Friday, June 19, 6:PMTo: infoCc: [redacted] Subject: Complaint ID # [redacted] I would like to report that 26apt complex refunded my $ within days and I am very satisfied with the response [redacted] ***

We have received and reviewed the most recent Revdex.com complaint along with the contents of the past Resident’s account ledger, file documents and corresponding emailsFrom this review, it has been determined that the past resident re-let the lease agreement to a new resident on January 6th, In the process of this re-let, an email was received from the past resident on January 6th, 2017, stating that they would like to transfer the remaining balance on the account to the new resident taking over the lease agreement The past resident’s file does not contain any hand written documents detailing any account balances or paymentsThe University Village Staff does request from any resident going through the re-letting process to provide a written statement of any incentive agreements that were agreed upon between the two residents involved in the processIf any hand written document is given to our Staff, we do request that a Photo ID be copied with the hand written statement to be placed in the files involvedHowever, at the time of move in by the new resident taking over the past resident’s lease, we had no documentation of any agreement Our Bookkeeper then received the email from the past resident that stated any balance remaining be transferred to the new residents accountBeing that this statement was received; the new resident was able to complete the move in process with our Staff All communication with the past resident has since been reviewed again and it has been determined that the past resident’s intentions with the email received on January 6th, was to cover the remaining charges due on the past resident’s account first and then any remaining funds were to be used for the new resident moving inTherefore, at this time University Village has made the necessary adjustments needed to the past resident’s accountThe past resident no longer has any balance due with University VillageThank you

Residents are responsible for any utility charges incurred in their apartment during the duration of their lease agreementResident is under a lease agreement until July 31, Thus, resident is responsible for any utility charges generated even in his absences from his apartmentResident may contact the office and request copies of the Georgia Power electric bills.Blanton Common delivered Resident’s mail according to standard mail delivery practices and federal lawIf mail is addressed to Resident, the mail must be delivered to the Resident’s assigned mailboxLate fees were not assessed to Resident’s account until August 6th, the date in which late fees are assessed per the lease agreementEviction notices are delivered to any resident that has not paid rent by the 10th of each monthResident did not pay rent until after the 10th of August in this instance

There was a miscommunication between a Community Assistant and the resident at the time he came to sign his lease The Community Assistant did not fully understand details of the Spring Special There are different rental amounts for a person that only signs for the Spring vs a person that signs for the Spring and Fall On the 4th, when the resident came to move in, there was a mix up with who he wanted to live with, so unfortunately we had to put him in an apartment with one room for the nightWe got another apartment ready with two rooms the very next day

The lease does not have a buyout or early termination clauseCurrent or future residents wishing to be released from their contractual obligations may do so by re-letting their space to another individual who applies, signs a lease, pays rent and takes occupancy The process for re-letting consists of first notifying the office of the intent In this case, the intent to form has been received As stated within the lease, the fee to re-let is $The responsibility to find a replacement tenant is that of the current lease holderThe James is happy to assist in attempting to fill the space with the understanding that we will work to fill our own vacancies first The specific concern regarding the practice of having leasing agents review the lease with prospects is indeed an option for anyone who signs a lease in person Signing the lease electronically is a feature made available for convenience purposes The electronic lease email indicates that the document is “legally binding” before the lease is opened for viewing Per the verbiage in the guarantor section on page of the lease, residents are responsible for the obligations of the lease but cannot occupy the space without a guarantor As discussed via phone with [redacted] , parents and [redacted] , General Manager of The James, The James is prepared to waive the $re-let fee as a courtesy The James is also actively looking for prospects who may be interested in taking over the lease from [redacted] for the full 2018/term [redacted] has been encouraged to engage in a search of his own to find a replacement tenant Any update to that process will be communicated to [redacted] directly

Complaint: [redacted] I am rejecting this response because:I never agreed to the terms listed in this company's responseThe collections company stated that I could pay this off, as I stated in my complaint, but I never accepted this offerIf I had, I wouldn't be here trying to resolve this issue.I would ask the company if they can provide ANY proof that they sent me a bill other than just saying they didn't receive any return mail, because saying that they received no return mail has no value to me or to the courtThe burden of proof lies with them, as I never received any mail from them, and I'm the only one that seems to have made attempts to acquire an itemized bill from the property.If [redacted] had done her job, we wouldn't be having this conversationUnfortunately, I cannot be held responsible for the laziness of their apartment manager.This company is used to parents paying off whatever fees they throw at their children, but I pay my own way through school, so I'm not willing to just pay money to people that ask for it with no proof Regards, [redacted] ***

To Whom It May Concern: [redacted] dispute: University Trails follows a collections schedule in which we send out closing statements prior to sending to a collection agency University Trails confirmed the mailing address with [redacted] through ACC Customer Service Rep [redacted] *** University Trails never received any returned mail for [redacted] *** Without any returned mail, we moved forward with our collections process as usual [redacted] reached out to ACC Customer Service after finding out he was in collections An agreement was made to remove [redacted] from collections on the agreement he would pay his balance in full by February 15,

Complaint: [redacted] I am rejecting this response because:Once again I am in disagreement with the response I received on August 5, from American CampusCommunitiesYou choose to ignore all of the facts that I have stated andmerely assert some basic business lawsThere are exceptions to theenforceability of such laws when the mistakes, misrepresentations, deception,trickery, incompetence, and the like are the fault of the leasing businessemployeesIt is most unethical and perhaps unlawful for an employee of abusiness entity to make such verbal misleading statements to trick an unwillingperson to sign a lease document by making the representation that it is not theactual lease documentI made it most clear on February 23, that I did notwant to sign any leaseIs this really the way you need to conduct your leasingoperation?I look back and now question yourbusiness strategyIs it really reasonable andappropriate to have a prospective tenant in one site visit listen to verbalsales representations, fill out an application form, and then fill out aresident profile form, and then slip in a lease document for my signing? Why would your corporate policiespermit the signing of a lease document before a background check is performed?Why is the lease document written with suchlanguage that encourages lease documents to be signed before a background checkis performed? Why are the lease document andits addendums written with language that does not completely conform to OregonRevised Statutes?Why was I not given a copy of the leasedocument on February 23, 2015? Why was I not greeted with a,“Welcome to Franklin” on February 23, 2015? When my Dad became aware on July14, that a lease document had been signed, why had that lease document notbeen signed by any employee of American Campus Communities? Why does American CampusCommunities not perform a background check of a prospective tenant before thesigning of a lease? If even the most basic consumertransactions generate transaction receipts, then why would I not be immediatelyentitled to a copy of a lease document?If the sales office at 2125Franklin would have given me a copy of the lease on February 23, 2015, then Iwould have had the appropriate notice that I had a lease agreementI would nothave continued looking for housing and then subsequently signed a lease with anon-American Campus Community propertyI did not willingly sign this leasedocument and my complaints have been most clear that I was misled into signingthe lease documentYour business practice appears tobe most predatory against young adult college studentsThis is very similar tothe business practices of the credit card companies that try to entrap youngcollege adults into consumer debtAmerican Campus Communities can simply statethat they made mistakes and void the lease document immediatelyMy position isthe lease was always voidThis response time is really consuming my valuablesummer school study time Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: we paid $when my son, moved out in May, to "break" the leaseYour management, along with corporate, was aware of the illegal individual as of advised you bothLegally this lease was null and void when we paid the $to break the lease of not before the illegal tenant was staying thereYour corporation has mismanaged this from the beginning and continued to try to hold us responsible for your lax and irresponsible environment I would appreciate if your corporation would do the right thing once Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:No matter what the random tenant that subleased the apartment is saying you can not simply turn over money from my account that she asks forI agreed to pay her the remainder of what was on my count (hence the email after I signed the hand written documents the next day and had proof of a balance of zero) saying that she could have the remainder after the sublet fee was removedShe should have been awarded enough money until exactly the 15th of the monthThe fact that your company has lost my handwritten letter is not my problemIt however is my mistake for not acquiring a photocopy of itThat being said I did get a photo copy of my ledger that I signed stating that the $is for the sublet, remaining $was for the tenant and I also made a random note about a late fee that was incorrectIn other words I have written proof of at least one of the documents "that seems to be lost" and that document will be enough proof to contest any collection attemptPlease do not waste your time or mine because someone in the office made a mistake and Paid the girl the full amount for the month or Pocketed the moneyFrankly I don't care and will contest it with the written documentation that luckily I took a copy of because your office seems to have disregarded it Regards, [redacted] ***

[redacted] was a resident at Chestnut Square from September through June During her stay, [redacted] paid her installments in full each monthAt the termination of her lease, [redacted] was issued a security deposit refund, less any balance due, that was mailed back to the propertyHaving failed to pick up the check at the property, it was returned to our AP department and voided [redacted] has recently inquired about the deposit refund and the check was re-issuedThe new check is slated to be mailed to [redacted] or an address of [redacted] choosing

At this point, we will go ahead and remove the $carpet replacement charge because we cannot confirm the claims of when the carpet was replaced during your residency as there are no longer carpet replacement records onsiteIn regards to the holdover fee, it is stated in the lease contract that you signedWe have attached a copy of the original signed lease along with all renewal amendments of the subsequent leasesIf you will look at Page of under the Lease Term section you will see where we have highlighted the specifics for the holdover feeIt was handwritten on your packet so that the correct charge was placed on the account by the bookkeeperAt this time, our final resolution is to remove the two damage chargesYour account balance would then be $should you agree to the final resolution we can offer

The resident in question signed a lease agreement that showed his monthly rental rate would be $a month plus $for his monthly pet feeThe property was sold on 8/31/and current executed lease documents were provided to us by the previous management companyParking is not included in the lease agreements at the property therefore to park onsite residents must pay a $per month parking feeThis fee is not automatically added into the lease as not all residents require a parking permitIf a resident requests a parking permit the change can be made on the lease agreement and added to their accountThe resident’s parking permit was deactivated when an audit of the garage was completed and the resident was found to not be paying for parkingAccording to the signed lease agreement the resident had not requested parking for his 2016-lease termIf the resident would like to add parking an addendum can be drafted by the Leasing Office to have that added to the resident’s accountI apologize for any miscommunication that may have occurred regarding any “back charges” as the resident would only be charged from this point forwardThe new ownership is working diligently to fix all of the issues from the sale of the property in addition to improving the communitySome of those improvements include adding guest parking and updating the gating systemThe current pet policy will remain in place throughout the remainder of the current lease termEffective in August the property will no longer be pet friendly due to multiple issues that have arisen in regards to pets on the propertyThe property is unable to refund the pet fee as it is a non-refundable fee paid to the previous Management company at the start of a past leaseWe apologize for any inconvenience that these changes may have caused as we work to improve the propertyThis has been explained to the resident however if they have any additional questions they can reach us at the Leasing Office

Complaint: [redacted] I am rejecting this response because:I paid full months of rent I was told that I needed to pay all of the rent for August but was not allowed to move in until the 22nd of August As I see it I'm owed at least 1/a months rent for August along with the deposit fee I don't understand how you can get away with collecting the full month and then not letting me move in until the 22nd I also do not understand why the girl who sublet my apartment wasn't told a whole month was due when she moved in What you're telling me is you're double dipping or you're using my money for the other girl which is stealing Regards, [redacted]

To Whom It May Concern: After reviewing Ms [redacted] complaint regarding the bed bug treatment charged to her account, we have decided to waive the full chargeEradicating bed bug infestations caused by the tenant can be the resident's financial responsibility but University Village has decided to cover these costs going forward in order to provide our residents with excellent customer servicePlease feel free to contact me should you have any questions [redacted] General Manager