Ed Fernandez Architects

Complaint: [redacted]
I am rejecting this response because:It is completely unacceptable that, without any advance notice, Vista Del Sol management would stop an essential service for such an extended period of time. I appreciate the courteous response to my concerns. However, the extended, deliberate disruption of mail service is something that is more than just an inconvenience for myself and others. Although the Vista professional staff has claimed it is necessary because of move-in/Move-out, better planning could have avoided the need to close the mailroom. After all, move-in/move-out dates are known to everyone months in advance. Most importantly, Vista Del Sol/ACC was extremely negligent in not even attempting to provide advance notice. Vista frequently sends out community wide emails, so it it obvious Vista can email residents. Sending a quick email to everyone would be the responsible thing to do and take only a few minutes of time. 
Regards,
[redacted] Murnane

On Monday August 3, 2015 26 West GeneralManager, [redacted], received a complaint that vendor work was unable to becompleted in unit 3116 due to a large amount of items being stored in thecommon area. [redacted] arrived at the unit and found that the items, including amattress and large furniture...

indicated an illegal occupant might be occupyingthe apartment as well. [redacted] knocked on the bedroom door of [redacted]and asked him if someone else who did not have a lease was occupying the unit.[redacted] stated he was storing items for his girlfriend, became hostile andasked why he wasn’t allowed to store items in his unit. [redacted] informed him thecommon area of the unit needed to be accessible in order for vendors tocomplete work and he was welcome to store any items he wished in his privatebedroom. At this time a dog also emerged from [redacted]’s bedroom. The pet wasnot registered to the apartment and [redacted] informed [redacted] that a pet finewould be assessed due to the lease violation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
-----Original Message----- From: [redacted] Sent: Tuesday, May 10, 2016 11:00 AM To: info...

[redacted] Subject: Recent complaint Hello, I recently filed a complaint with the Revdex.com for American Campus communities on 4/9/16 from this email [redacted] I wanted to inform that the case has been taken care of by the business to me personally and that I no longer need action. I appreciate what the Revdex.com has done. Thank you and have a great day.

Blanton Common is an individual liability leasing apartment complex with dorm style living. Residents are responsible for their electricity bill after we pay a cap. The resident referenced in this complaint was billed the electric bill overages for his apartment after the cap. To address the...

concerns listed in the complaint:
1. Resident was leased to the apartment for the entire billing period. Although resident may have been away from the apartment for a period of time, resident is still responsible for the electric bill.
a. Each apartment is metered. Once we receive the bills from ** Power, we input the information into a database that will generate an individual bill for each occupant of the apartment, as residents are responsible for only their portion of electric if they  have roommates.
b. Residents may request copies of the ** Power bill.
c. Residents may appear to experience higher bills when they have fewer roommates to share the cost of a bill. For example, resident had 2 roommates for the majority of his previous lease, but only has 1 roommate during the current lease as of 9/15/15.
2. Rent is due on the 1st of each month. We give residents a grace period until the 5th of each month to pay rent without late fees. Late rent is charged late fees per the lease agreement beginning on the 6th of each month with a daily charge until balance is paid.
a. If the check was addressed to the resident, it would be placed in the resident’s mailbox when we deliver mail. However, we are unable to open a resident’s mailbox and remove mail without the resident’s written consent.
b. Resident paid his rent on 8/14/15 with a non-automated bill pay check that was filled out on 8/12/15. By that point, our standard collection procedures would have been initiated which included issuing late notices and eviction notices to the doors of residents with balances.
Thus, all billing and collections measures were appropriate under the circumstances and in line with our lease agreement. Resident may request copies of the ** Power bill from our office.