Ed Fernandez Architects

ID #: [redacted] 8/6/3:56:17pm [redacted] *** Dear [redacted] , We received your complaint and wanted to respond to each issue raised in your letter In regards to your first unit placement with smoking residents, while we apologize that you were matched with people who smoke, this was not outlined on their resident profile sheetsAt the time, we weren’t aware that these particular residents were smokersOnce you complained to management, we offered to transfer you units waiving the transfer fee and told you at the time that we only had one female space available that we could transfer you toYou wanted so badly to transfer units ASAP that we allowed you to take the new unit “as is” and you went over that process/ paperwork with our Leasing Manager Again, we were unaware that there was an illegal pet in that unit when you moved into it, but your complaint states that you listed that you didn’t approve of pets in your unit, which is not listed anywhere on your resident profileYou complained that you wanted your carpet cleaned, which we did, free of charge, but you didn’t notify us of the pet On 8/4/15, you came into the office and spoke with our General Manager about your issues with the tenants who moved out leaving a mess for you to cleanYou stated that you also had fleas and wanted to be let out of your leaseOur General Manager went over the relet procedure with you and told you that since we are % fully leased for Fall 2015, we could pretty easily get your lease taken overYou left saying you would think about itOn 8/6/15, you came into the office and spoke with our General Manager and Assistant General Manager about the fleas in your unit and asked what we were going to do for youWe told you that we would get pest control out to your unit the following morning but that you would have to be out of the unit for hours while the treatment did its jobYou said you couldn’t do that and left saying you would deal with it yourself We have worked with you trying to resolve all of your complaints, however you deny all attempts to rectify the issues Thanks, [redacted] ***General ManagerVillas at Babcock

Carpets that were deemed damaged beyond reasonable cleaning were changed over to vinyl flooring since the property was moving towards thatI was able to locate your Unit Condition Form as it had been placed inside your move out packet and I was not aware of thatOn your UCF, you marked the carpet in the common area as ‘ok’ at the time of move inIt was notated that the carpet had to be replaced so that charge will remain on your accountIt was also notated on the walkthrough that the common area required a full paint, however since you notated that the walls were 'not ok' and 'smudged', we will be happy to remove that charge of $I have attached a scanned copy of the move out packet with your signature showing that you moved out on 8/4/and left us with an email and a phone number in lieu of a mailing addressFinally I have attached a copy of your resident statement of account that shows where the April late payment was on the account through the end of July so it was definitely on there at the time of your move out. Your final balance would be $if you accept our resolution to your dispute

To Whom It May Concern: We have reviewed the compliant and feel the $damage fee for the broken sofa is still validMr***’s lease agreement did not expire until July 31st, Therefore, he was still responsible for damages in the unit including the common areaMr***,
along with his roommates, were given the opportunity to be present during an administrative walk-through of the unit on move-out dayHe did not take advantage of this opportunity As it relates to the illegal resident residing in the unit, * *** ** *** was not aware of anyone other than Mr*** living in the unitSince the lease was valid until July 31st, 2016, he was responsible for the unit* *** ** *** did not issue any keys to anyone other than Mr*** Ms*** *** with * *** ** *** answers move-out charges in the order they are receivedAll residents charged are able to dispute the charges up to days from the time their statement of deposit is mailedMs*** responded to Mrs*** (Mr***’s mother) prior to when this complaint was filed with the Revdex.com. Pictures of the damaged sofa are on file along with the lease agreement Mr***’s signedThese are available upon request Thank you, * *** ** ***

As mentioned in the customer’s statement- we offer a month lease contract to incoming residents that runs from August to the end of JulyThis industry standard has always been our standard practice and is tailored toward catering to a student’s academic scheduleWe understand that sometimes
residents seek to terminate their lease early for a variety of reasonsWe offer the option of releasing the apartment to other individuals seeking housingThis allows for the initial resident to be removed from the lease entirely thus avoiding any further liabilityHowever, this option is not a guaranteed release from the contractWe will assist in finding a replacement through foot traffic in our office, but ultimately the responsibility lies with the initial lease holder to secure a replacementIf that is not done then the contract will remain in place, and payments are still due as outlined in the contract

In response to Complaint ID: *** File by *** ***After attempts to be reached by United Postal Services mailed correspondence, I proceeded to send a FedEx delivered letter to *** ***, to ensure that the information regarding the check was receivedThe package was signed for and
received on April 13thThe check that was received from *** *** *** on November 20th, and written to University Commons was processed and applied to *** *** account, per the request of Mr***The check receive in the amount of $449, was applied to the account and has covered a portion of the past due balance of the accountWe are unable to process a refund for the check of $written by Mr***, as the account of *** *** has fallen into delinquency and will be open until the Lease Expiration of August 8th, or the unit is take over by another individualIf you have further questions regarding the status of your account, please feel free to reach our staff at ***Thank you, *** *** General Manager

Complaint: ***
I am rejecting this response because: I contacted The *** many timesI have all of my emails from when I emailed themIf I am sick, why would I stay at a place where I don't feel safe and my roommates are threatening meI can't park in the disabled parking because I keep being told to move yet I have a disabled placardI complained multiple times about my problems in person too, and no one every came to fix anythingAlso there is a wait list for the apartment I have and no has taken the apartment out of my name which is against the law to continue to charge rent when there is a wait listAnd no one has done anything to fix that my items where broken and went missing when I moved inNo one attempted to fix the moldy smelling water which is a health riskI have all the emails where I asked for housing accommodations ahead of time which no one did anythingI put on my lease that I needed quiet roommates yet my roommates kept me up until in the morning harassing meSo again why would I stay somewhere that I am not safeI requesting that you let me out of the lease nowI willing to lose the first month and the re let fee, but I want out of the leasing based on the fact that it's illegal to not give me disabled accommodations, to not let me park in disabled parking, to charge a relet fee and not let me out the lease, not let me have access to the proper elevators, and to have unfit housing
Regards,
*** ***

Resident received his first fine of $for having an illegal pet in his unit, per the terms of his lease agreementManagement received a complaint from another tenant that they had been bitten by resident’s illegal petAfter confirming the incident by looking at camera footage, Management
placed a second fine of $on his accountManagement agreed to set up a payment plan with him to pay off the fines as a courtesyPayment agreement states that the agreement does not modify the terms of your lease agreementPer the terms of his lease contract, the money is owed on his account, which results in him receiving notices regarding the money owed in the event that if resident were to default on his payment agreement, property has documentation to provide that he was notified of the amount of money on his account if property were to have to file an evictionThus far, resident has paid $towards the $owed on his accountManagement and resident came to an agreement to waive the remaining $in pet fines as a solution. Tell us why here

Campus Corner ApartmentsT: | F: 812.323.1310www.campuscornerliving.com Clarizz Boulevard Bloomington, IN 47401 Reference Number: ***Date: September 22, 2015 Dear Revdex.com,Thank you for your patience with me getting back to you in
regards to the resident’s complaint letter. I want to apologize about the delay that the resident experienced with all of the maintenance repairs in her apartmentSince Campus Corner’s moday on August 20th, my maintenance team has been working through hundreds of work orders that came in all at once since we had over five hundred new residents move in on the same dayMaintenance was rushing as quickly as they could to take care of the emergency maintenance requests first and then work their way to the less urgent work ordersUnfortunately, the resident’s maintenance requests, i.ethe bathroom exhaust fan not working and the stove burner not working, were not as urgent as some of the othersI know that it is not her fault and we sincerely appreciated her patience as those service requests were completedAttached, please find all of the maintenance request records that we have on file for her unit since she moved inOur records show that she reported her bathtub faucet falling off on August 23rd and it was repaired on August 24th. On moday, it was brought to our attention that her roommate needed the bottom of her bathtub re-finishedMy maintenance manager came to their unit and spoke with her roommate and her parentsHe let them know that he would take care of getting the bathtub refinished as soon as he couldWe also sent our housekeeper to clean anything in the apartment that was not up to standardsThe bathtub was thoroughly cleaned and that is why the housekeeper was unable to clean it anymore because of the permanent rust stainThe bathtub has now been refinished and taken care of We notified our pest control company of her spider issue on September 8th and September 10thThe pest control technician and our Senior Community Assistant went to her unit on September 10th and September 17th and sprayed for spiders. My Senior CA assured me that he did not see anything get knocked off and left on the floorI sincerely apologize if this did happenI also spoke to the pest control technician about this issue and asked her to be more careful in the future. Once her maintenance frustrations were brought to my attention on Thursday, September 17th , I made it a priority for my maintenance team to take care of all of the resident’s issues as soon as possibleThe maintenance team came to her apartment Friday, September 18th in the morning and repaired all outstanding issuesThey replaced the bathroom A exhaust fan, fixed the burner on the stove, confirmed that there were not any leaks coming from the refrigerator, checked for mold/mildew under kitchen sink and around the apartment (no mold present), cleaned vents, and replaced the air filterI informed her roommate about when the repairs on her bathtub would be happening and apologized about the inconvenienceI also offered two $gift cards to them for their troublesI apologized for any miscommunication and frustration that they experienced According to Indiana Law, the landlord has the right to enter the apartment when the tenant requests a repairSince the resident had requested several repairs, maintenance went to her unit as soon as they were able toWhen my office staff inputs the maintenance requests into our system, the work orders auto-generate ‘Not Authorized’ next to ‘AuthTo Enter’All of the resident service requests have that stated; we do not manually change the authorization for each individual work orderIn the future, if she would like to be there when maintenance enters her apartment, she can ask to schedule a good time that works for herWe will have our maintenance team come to her unit at the time that she requests. Unfortunately, there is no way to cancel the leaseThe only way to get out of not paying rent each month is to find someone to take over or re-lease her leaseAttached to this e-mail is an ‘Intent to Re-lease Form’ that she must fill out and return to us if she is interested in re-lettingWe will add her name to our list of residents who are trying to re-let. She would only be released from her lease once $is paid, a new person applies, is approved, signs over her lease, and moves inUntil then, she is still responsible for payment each monthIt is her responsibility to find someone to replace her bedroomCampus Corner is not quite at maximum capacity and still do have a few of our own bedrooms to fillOnce those bedrooms are occupied, we will direct prospects to her bedroom. Moving forward, I hope that the rest of her time living at Campus Corner will be enjoyableAgain, I apologize about any inconveniences that she has experienced.Best regards, *** ***
*** ***?

We have reviewed the complaint submitted by *** *** for apartment *** at *** *** *** *** and come to the following conclusion Although we have seen a high volume of work orders submitted for this unit we feel that we have used reasonable diligence to make all necessary repairs,
and we have done our best to communicate with the resident any trouble shooting to any ongoing issuesAside from the part on order delay for the cabinet that took approximately days to receive from the manufacturer, all work orders were completed in no more than days’ time from when the work order was submitted We are still working with the residents to determine if there are any remaining issues with the washer and dryer, but we believe these problems to be fixed at this timeWe have scheduled a walk-through of the unit for 11/7/to verify completion of anything outstandingIt has also been determined that the excessive water bill was a billing mistake from our third party utilities vendor, and we will ensure that they correction is madeThe resident is aware of this mistake Finally, our building is also undergoing an access control upgrade that was completed on Friday, 11/4/The new system will go live this week (11/7) and we expect there to be no further issues with access control Thank you,

After reviewing your file and our records, we have found that the charges on your old resident account from move out are correctYou were charged a total of $for the following items: Common area carpet replacement: $Full paint common area: $Holdover fee: $Late fee
from April that was unpaid in August: $ It was determined at the time of management walk through in August that the common area carpet was beyond being cleaned and needed to be replacedSince you did not have a Unit Condition Form on file, you are responsible for the damage in the unit even if it occurred during your residencyIt was also determined that the common area required a full paint beyond wear and tearAgain, since you did not have a Unit Condition Form on file, you are responsible for the damage in the unit even if it occurred during your residencyFrom your signed lease contract: Condition on Starting DateAn Inventory And Condition Form will be provided to you at the time that you move into the PremisesWithin twenty-four (24) hours of the day on which you move in, you need to tell us in writing on such form of any defects or damages in your Premises; otherwise, the Premises and the fixtures, appliances and furniture in the Apartment will be deemed to be in a clean, safe and good working condition and you will be responsible for defects or damages that may have occurred before you moved inExcept for what you tell us in writing on the Inventory And Condition Form by the end of the day following the day on which you move in, you accept the Premises and the fixtures, appliances and furniture in the Apartment in their “AS-IS” CONDITION, WITH ALL FAULTSWE MAKE NO EXPRESS WARRANTIES AND DISCLAIM ANY AND ALL IMPLIED WARRANTIES WITH REGARD TO THE PREMISES AND/OR THE FIXTURES, APPLIANCES OR FURNITURE IN THE APARTMENT The Holdover Fee is assessed to anyone who does not move out/ turn in keys to their unit by 12pm on the move out day which in your case was August 3, The move out packet you turned into the office and signed shows that you did not move out and turn in keys until August 4, 2015, therefore that charge is correct Finally the $late fee traces back to a late fee on your account from April that remained unpaid and was already on your account prior to move out charges being added These charges are all valid and will remain on the account until they are paid in full

Complaint: ***
I am rejecting this response because: Hello Revdex.com, In the month of September I placed a complaint against the American Campus which was resolved through BBCIt has been nearly months and my ticket has been closedI still have not received anything in regards with What steps should I take further? Thank you very much, *** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: you have not specified that you will remove this account from my credit report upon receiving my paymentI will only accept your resolution of $if you agree to delete this account from my credit report upon payment
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We apologize sincerely that your impression of ushas not been a positive one. The model your daughter was shown iscomparable to our units, even with mismatched furniture, as to not misinform ormisdirect you. You are not promised new carpet upon signing, and yourdaughter’s move-in
condition form, provided to you in previous correspondence,did not indicate that the carpet was in poor condition; she marked that is wasin “okay” condition. We provided you with the invoice showing that thecarpet was replaced less than a week after move-out in that unitAs for the email, the manager, who was notreplying to, forwarding, or in any way referring to your email did, mistakenly,send you an email meant for her spouse. However, that email was not, aspreviously stated, in regards to your email whatsoever. It was a simple,and deeply regretted, technical mix-up. She emailed you a sincere apologyimmediately, and even called and left a message to try and explain to you whathappened, but you did not allot her the chance, and you did not return hercall. The charges, as well as the sincere apology, will stand, as theyare truthful and accurate

Prior to move in we had several correspondences via email with *** In those correspondence she was informed that she would be taking over a lease from a former resident within a sold out floor plan. Due to this we could not guarantee roommate matching, as the roommates had
already been selected by the original leaseholder. Even though our options were limited, we still had *** complete our standard resident profile form and she was placed within an apartment with other residents with the same major and/ or similar habitsWe generally try to place based on this form but do not guarantee requested placement, as the form is subjective and based on what is reported by the leaseholdersAlso, before move in the resident only stated that she and her mother needed handicap parking during move in, which we complied with and stated that we could provide parking for modayAs for other accommodations for the resident’s disability, we were never made aware of what accommodations were needed and therefore were unable to provide such. After move in, we did not here of any complaints about the state of the apartment or any problems with roommates until the resident moved out of the unitAt which time the resident completed the re-let paperwork, which is required to begin the process of getting out of the lease. After this complaint was submitted to the Revdex.com, the leaseholder then stated that some of the medical issues were exacerbated by loud roommates as she specifically asked for quiet roommatesThe only request that were based on a medical issue was that none of her roommates be smokers, which based on the resident profile forms, we complied withThe resident did not allow us the opportunity to rectify the situation before moving out and therefore we were unable to resolve the issues with the roommates or the unitTell us why here

Revdex.com:
I have reviewed the response made by the business all the information provided to Revdex.com is not correct, however the business is attempting to correct the issue
Regards,
*** ***

Complaint: ***
I am rejecting this response because:*** *** has given inaccurateinformation regarding the incident that occurred at my apartment on Monday,August 3, First, *** claims that he informed me that a pet finewould be assessed due to the lease violationThough whenever the dog emergedfrom my room, he only told me, “That’s going to be a $pet fine,” indicatingno assessment of the fine, as well as no warningSecond, ***classifies my behavior as “hostile.” This is a flat out lieI was definitely annoyedat the situation, but I used no harsh language, nor raised my voice, or didanything that would classify my actions or questions as “hostile.” I asked himwhy he still planned on fining me (on top of the pet fine), for having items inthe living areaEspecially if the items were moved to my room within the hourafter the incidentInstead of a simple yes or no, he tells me, “Your room isyour room,” before telling me that he will be back in an hour, and then never showedupAny items that were my girlfriends have already been moved into her new apartment.I have been in touch with said vendors almost daily (painters, Westmaintenance staff), and as of Friday, August 14, 2015, there has been no workdone on my living area as well as my roommate's living areaIn addition, 26West Apartments or American Campus Communities have not contacted me in any wayregarding this incidentI feel as though ***did not take this matter seriouslyHe never followed up, or kept his word.Even during the incident, he basically had one foot out the door, and when Iwas trying to explain why my girlfriends dog was here (due to a last minutecancellation of her dog sitter), he did not want to hear what I had tosayFor him to have the gall to attempt to write me off as “hostile,”perfectly exemplifies how poor his managerial skills are, especially whendealing with a residentThis degree of incompetenceand unprofessionalism does not just lay with certain members of managementIreported this incident to The Revdex.com because I was at the endof my rope with West ApartmentsLast month, I misplaced my key fob, and wasassured that I would receive a new one in hoursTwo days later, Weststaff members are unable to find my orderInstead of checking to see if myorder was even put in, a member of the staff would just check in the back room,and tell me that it should arrive tomorrowThis lasted for three weeks, and Ifinally contacted American Campus Communities to discover that my order wasnever put inDuring the first week of this key fiasco, I also requested for 26West Staff to lock my front door while I was out of townI come back to findthat my front door was not locked for an entire week! I understand that humanerror happens, but the way it was handled from that point on was ridiculousIhope that there will be no future incidences with this apartment, and if thereare, none handled the way that these two wereAlthough, I seriously doubt therewill be any changeI regret signing on for another year with West Apartments,but no one should be mistreated, lied to, or lied about in the manner that Iwas
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Let's address the the dishonesty:Your management staff are pathological liars! Let's be honest, you have a management staff that is telling their own corporate office lies about a very very serious theftLet's keep this professional, your management staff bluntly denying and changing their explanation everytime they have open their mouth!No notice sent out to inform about the furniture *** *** lied and said management sent an email couldn't be proven, then she change her statement stating it was letter put in the mailboxesIt's illegal for management to open mailboxes without postage and furthermore illegal for them to one them, mailboxes are own by US postal service*** *** called us to inform us about the furniture swap, she never never told us we must removed our own personal property, we told her we had property in the nightstand and dresser*** *** is claiming the reason they are not paying restitution because they informed us we had to remove our own personal property blunt lie! *** *** told us on the phone she would be in the room during the entire furniture swap, she admitted to us during several phone conversations along with *** that they left the roomI don't believe ***, the general manager was ever in the apartmentThe entire management staff admitted they drop the ball when they did not stay in the room during the project, they know they have told untruth, *** and *** know they did not inform us verbally or emailed or by letter stating we had to remove our own personal propertyYour management did not look inside the dresser when *** came back in the room the dresser was already wrapped to be shipped, *** and *** know this to be trueAgain they left the room and did not over see this project completion and they did not look inside the dresserSomeone seen our $Florida State University Swim and Dive competitive attire and the wardrobeMy ACC and NCAA personalize warmups that can't be replace.I will not stop pursing this matter! Justice will be serve! I will not stop!
*** ***

Hello, I would like to respond to the above Complaint number in the subject line via emailIt is the responsibility of all tenants to ensure that their rent is paid to usRegardless of whether the check was stolen, lost or damaged prior to our office receiving it, the resident is
responsible for making paymentWe will not waive June’s Rent Thank you, *** *** General Manager | The Outpost AMERICAN CAMPUS COMMUNITIES ** ***
** *** UTSA BlvdSan Antonio, TX www.theoutpostsanantonio.com þ Please consider the environment before printing this email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Please have American Campus Communities reach out to me and advise what method I should use to pay themI no longer have access to their resident portal
Regards,
*** ***