Ed Fernandez Architects

Complaint: [redacted]
I am rejecting this response because:I never agreed to the terms listed in this company's response. The collections company stated that I could pay this off, as I stated in my complaint, but I never accepted this offer. If I had, I wouldn't be here trying to resolve this issue.I would ask the company if they can provide ANY proof that they sent me a bill other than just saying they didn't receive any return mail, because saying that they received no return mail has no value to me or to the court. The burden of proof lies with them, as I never received any mail from them, and I'm the only one that seems to have made attempts to acquire an itemized bill from the property.If [redacted] had done her job, we wouldn't be having this conversation. Unfortunately, I cannot be held responsible for the laziness of their apartment manager.This company is used to parents paying off whatever fees they throw at their children, but I pay my own way through school, so I'm not willing to just pay money to people that ask for it with no proof.
Regards,
[redacted]

Ms. [redacted],Upon review if your rejection, we do not feel that you allowed management any time to address or fully become aware of your concerns.  It was brought to our attention that you wanted to move spaces from your original assignment on 9/17 at 8 PM.  You stated that you were not able to sleep in your room and had to return to MD.  After that you were told about re-letting your space.  On 9/22/16 you submitted your re-let paperwork - a week after classes started it becomes more of a challenge to re-let spaces, but still possible.  The claims of "threatening roommates" was never brought up to us for us to address until after you had moved out.  You previously said they were loud, but never did you mention threats.  As for the disabled parking, we know that you parked there for move-in day and if you have a placard, you're always welcome to park in any designated parking space for persons with disabilities.Overall, it seems that you did not like the roommates you were assigned and decided to leave before any action could be taken by management.  We have several tools at our disposal, including mediation and room changes if deemed necessary - you didn't allow us to try any of these.  We ultimately want to resolve this situation in a way that you find acceptable, but we also need to be afforded the proper opportunity to do so.Thank you. [redacted]Area Manager

Hello,
As the Regional Manager for UClub on Woodward I’d like to respond to complaint number [redacted]. We do not guarantee rate and have never made mention of a low rate guarantee in any of our marketing pieces we sent to renewals or the open market this year. We sent 4 letters to prospective...

renewals and their guarantors and low rates were never mentioned or promised. This year based on new beds coming into the market and some of our competitors cutting rates drastically, we saw our historical numbers drop quickly in the new year and were forced to also drop rates on remaining beds. We do not retro rates or amend/alter contracts. The benefits of signing early are priority placement on requests with location and roommate matching/requests. Additionally as a renewal you also get the convenience of staying in your unit and saving on the cost of moving. We understand this situation can be frustrating, but there was no false advertising. Please don’t hesitate to reach out for any questions or concerns.
Best, [redacted]
Regional Manager

There was a miscommunication between a Community Assistant and the resident at the time he came to sign his lease.  The Community Assistant did not fully understand details of the Spring Special.  There are different rental amounts for a person that only signs for the Spring vs a person...

that signs for the Spring and Fall.  On the 4th, when the resident came to move in, there was a mix up with who he wanted to live with, so unfortunately we had to put him in an apartment with one room for the night. We got another apartment ready with two rooms the very next day.

ID #: [redacted]8/6/2015 3:56:17pm [redacted] Dear [redacted], We received your complaint and wanted to respond to each issue raised in your letter.  In regards to your first unit placement with smoking residents, while we apologize that...

you were matched with people who smoke, this was not outlined on their resident profile sheets. At the time, we weren’t aware that these particular residents were smokers. Once you complained to management, we offered to transfer you units waiving the transfer fee and told you at the time that we only had one female space available that we could transfer you to. You wanted so badly to transfer units ASAP that we allowed you to take the new unit “as is” and you went over that process/ paperwork with our Leasing Manager.  Again, we were unaware that there was an illegal pet in that unit when you moved into it, but your complaint states that you listed that you didn’t approve of pets in your unit, which is not listed anywhere on your resident profile. You complained that you wanted your carpet cleaned, which we did, free of charge, but you didn’t notify us of the pet.  On 8/4/15, you came into the office and spoke with our General Manager about your issues with the tenants who moved out leaving a mess for you to clean. You stated that you also had fleas and wanted to be let out of your lease. Our General Manager went over the relet procedure with you and told you that since we are 100 % fully leased for Fall 2015, we could pretty easily get your lease taken over. You left saying you would think about it. On 8/6/15, you came into the office and spoke with our General Manager and Assistant General Manager about the fleas in your unit and asked what we were going to do for you. We told you that we would get pest control out to your unit the following morning but that you would have to be out of the unit for 4 hours while the treatment did its job. You said you couldn’t do that and left saying you would deal with it yourself.  We have worked with you trying to resolve all of your complaints, however you deny all attempts to rectify the issues.  Thanks,  [redacted]General ManagerVillas at Babcock

Complaint: [redacted]
I am rejecting this response because:No matter what the random tenant that subleased the apartment is saying you can not simply turn over money from my account that she asks for. I agreed to pay her the remainder of what was on my count (hence the email after I signed the hand written documents the next day and had proof of a balance of zero) saying that she could have the remainder after the sublet fee was removed. She should have been awarded enough money until exactly the 15th of the month. The fact that your company has lost my handwritten letter is not my problem. It however is my mistake for not acquiring a photocopy of it. That being said I did get a photo copy of my ledger that I signed stating that the $250 is for the sublet, remaining $160 was for the tenant and I also made a random note about a late fee that was incorrect. In other words I have written proof of at least one of the documents "that seems to be lost" and that document will be enough proof to contest any collection attempt. Please do not waste your time or mine because someone in the office made a mistake and 1. Paid the girl the full amount for the month or 2. Pocketed the money. Frankly I don't care and will contest it with the written documentation that luckily I took a copy of because your office seems to have disregarded it.
Regards,
[redacted]

To Whom It May Concern: After reviewing Ms. [redacted] complaint regarding the bed bug treatment charged to her account, we have decided to waive the full charge. Eradicating bed bug infestations caused by the tenant can be the resident's financial responsibility but University Village has...

decided to cover these costs going forward in order to provide our residents with excellent customer service. Please feel free to contact me should you have any questions. [redacted]General Manager

Thank you again for expressing the concerns you previously mentioned. After our intial response, we met with you in our office to discuss your concerns in further detail. I will summarize that conversation here as a response to this rejection. The leases that we sign are individual liability leases. This means that you are solely responsible for your room and jointly responsible for your common area with any other tenant that gets placed in the apartment with you. You mentioned that you didn't intend to sign the lease without your roommat's consent or that of your parents. As a legal adult, consent from your friends or your parents is not required for you to sign a lease. As was previously stated in our initial response and in our one-on-one meeting, the contract you signed was clear from page one that you were entering into a legally binding agreement. If there was uncertainty on your end about what you were signing, you were responsible for expressing this and gaining clarification prior to signing any paperwork. It is unfortunate that you interpreted "holding a spot" incorrectly. The only option for reserving a space with us is to execute an agreement - which you did of your own accord. Your misinterpretation does not make the contract void. In reference to missing information, your decision to withhold this information does not nullify the agreement. Numerous attempts have been made to collect the information and you have refused to provide them. Finally, if a copy of the lease was not given to you on the day you signed your lease, I do apologize for this. Like I mentioned to you last week, if you were interested in a copy of the contract when you initially signed, it would have been very appropriate to ask for a copy while you were here - we would have been happy to provide it and still are if you are interested.I do understand that it may be frustrating that you made a decision to sign two lease agreements and are now bound by both of those. Unfortunately, your decision to take this risk is not something we can take responsibility for and is not relevant to this conversation. We wish you the best of luck in resolving this matter and in finding someone to take over your lease. Please keep us posted once you find someone to take your lease.

Complaint: [redacted]
I am rejecting this response because: the carpet change was completed while I was still a resident at the outpost. when I renewed for the 3rd year in the summer of 2014. I moved out August of 2015. there were no carpets in the common area during the summer of 2015 when I moved out of apartment 1201. only between 2012 and 2014. Based on my signature I accept that I did indeed move out August 4th, 2015 however that 75 dollar handover fee is not binding. noone communicated that charge to me before during or after my lease agreement or I would've paid before I left. that is a hand written fee that you added without my permission and not legally biding. unless you can show me where in my leasing contract that fee is present I will also reject that charge as well. I am willing to accept the April late fee of 25 dollars as that seems more plausible on condition that you accept this resolution and that this account is removed from my credit report as it is false and inaccurate. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  we paid $250 when my son,  moved out in May, to "break" the lease. Your management, along with corporate, was aware of the illegal individual as of advised you both. Legally this lease was null and void when we paid the $250 to break the lease of not before the illegal tenant was staying there. Your corporation has mismanaged this from the beginning  and continued to try to hold us responsible for your lax and irresponsible environment.  I would appreciate if your corporation would do the right thing once.
Regards,
[redacted]

[redacted], ASU Housing is responsible for emails and communication to residences.  I do apology that ASU Housing did not send out an email notification that the mailroom was going to be closed.  I agree that you should have been given notice.  You may contact [redacted] to voice your concerns.   There will not be any other disruptions in mail service for the rest of the summer, excluding holidays (Memorial Day & Independence Day). Sincerely,[redacted]Area Manager

Complaint: [redacted]
I am rejecting this response because:I paid 2 full months of rent.  I was told that I needed to pay all of the rent for August but was not allowed to move in until the 22nd of August.  As I see it I'm owed at least 1/2 a months rent for August along with the deposit fee.  I don't understand how you can get away with collecting the full month and then not letting me move in until the 22nd.  I also do not understand why the girl who sublet my apartment wasn't told a whole month was due when she moved in.  What you're telling me is you're double dipping or you're using my money for the other girl which is stealing.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the resolution but do not accept their reasoning. While I agree that creating a payment plan is a courtesy offered by the Arlie to their tenants I disagree that this still gives management the right to aggressively harass the tenant. The purpose of agreeing to, and signing, a document outlining a revised payment plan is to assure the Arlie that payment will be made on the agreed upon dates and to give piece of mind to the tenant that they will not incur late fees or be threatened with eviction. The fact that the Arlie management aggressively continued to harass the tenant after the signing of the payment plan show that the Arlie had no intention what so ever of complying to the document that they signed. This fact was also very clearly stated by the Arlie management that even though they signed the document they were in no way obliged to comply with the contents of the signed document. During our meeting with the Arle management is was repeated several times that the signed document was merely a courtesy and had no legal standing. 
Regards,
[redacted]

On May 21, 2015 [redacted] relet the remainder of her lease for the 2014—2015 year. During the relet process 26 West acknowledged that once someone had signed and taken over her lease, [redacted] would be released from responsibility. On June 1, 2015, a payment which had been authorized and...

never canceled was withdrawn automatically. 26 West has no control over residents making payments via direct debit through the connect portal. When [redacted]’s guarantor, [redacted], contacted the property we informed him that a refund would be issued, but it could possibly take up to30 days to receive it. After speaking with Mr. [redacted], 26 West expedited the statement of deposit and refund. On June 12, 2015 [redacted], [redacted]’s mother, acknowledged receing the statement of deposit and refund check.

[redacted] was a resident at Chestnut Square from September 2013 through June 2015. During her stay, [redacted] paid her installments in full each month. At the termination of her lease, [redacted] was issued a security deposit refund, less any balance due, that was mailed back to the property. Having failed to...

pick up the check at the property, it was returned to our AP department and voided. [redacted] has recently inquired about the deposit refund and the check was re-issued. The new check is slated to be mailed to [redacted] or an address of [redacted] choosing.

The lease does not have a buyout or early termination clause. Current or future residents wishing to be released from their contractual obligations may do so by re-letting their space to another individual who applies, signs a lease, pays rent and takes occupancy.   The process for re-letting...

consists of first notifying the office of the intent.  In this case, the intent to re-le form has been received.  As stated within the lease, the fee to re-let is $250. The responsibility to find a replacement tenant is that of the current lease holder. The James is happy to assist in attempting to fill the space with the understanding that we will work to fill our own vacancies first.     The specific concern regarding the practice of having leasing agents review the lease with prospects is indeed an option for anyone who signs a lease in person.  Signing the lease electronically is a feature made available for convenience purposes.  The electronic lease email indicates that the document is “legally binding” before the lease is opened for viewing.  Per the verbiage in the guarantor section on page 1 of the lease, residents are responsible for the obligations of the lease but cannot occupy the space without a guarantor.   As discussed via phone with [redacted], parents and [redacted], General Manager of The James, The James is prepared to waive the $250 re-let fee as a courtesy.  The James is also actively looking for prospects who may be interested in taking over the lease from [redacted] for the full 2018/2019 term.  [redacted] has been encouraged to engage in a search of his own to find a replacement tenant.  Any update to that process will be communicated to [redacted] directly.

After researching your account our records indicate that you paid a $100.00 refundable security deposit, and a $30.00 application fee when signing a lease at 25Twenty. Your relet for your bed space took place in September, that resulted in a prorated rent in the amount of $337.00 due to 25Twenty....

25Twenty does have a $250.00 relet fee that is due upon move out which would be a total due of $587.00 for the month of September. Your monthly rental installment was $674.00 which left you a credit of $87.00 plus the $100.00 security deposit.
I do apologize for any inconvenience this may have caused, should you have any further questions please feel free to contact our office.Thanks,[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [[redacted]]Sent: Friday, June 19, 2015 6:29 PMTo: infoCc: [redacted]Subject: Complaint ID #[redacted] I would like to report that 26apt complex refunded my $ within 10 days and I am very satisfied with the response   [redacted]

Complaint: [redacted]
I am rejecting this response because it makes absolutely no sense for a resident to pay for an electric overage when they are not in the apartment. My son turned in his key the second week of May 2015 and returned to the same apartment in mid-August only to find that HIS apartment had an electric overage WHEN HE had not yet occupied the apartment. I would like a copy of the itemized electric bill for apartment 907 every month when  there is an overage. Secondly, the Blanton Common staff made a mistake and put the rent check in my son's mailbox. I agree that they should not have opened his mailbox, but standard business practices would dictate that Blanton Common made an mistake. Therefore, I still expect a refund to cover the unreasonable late fees. Adding $10.00 a day is ridiculous and far exceeds fair business practices. Lastly, the late fees were assessed before the 5th of August. And the eviction notice was posted ONE day after my son started occupying the apartment in August. Blanton Common cannot continue to apply unfair practices to students are oblivious to the impact. I expect a refund for the late fees accessed or I will seek further remedies. I am not satisfied, nor will I settle for Blanton Common's flippant response.
Re**rds,
[redacted]

We understand your frustration, and we are sorry we are unable to verify what could have been promised to your daughter a year agowithout any written confirmation.  The invoice shows that the common area carpet was replaced in your daughter’sunit.  The carpet is special order and bought in bulk, thus the prices will not be online and will reflect a differentcost than if an individual purchased it.  The charges are accurate but private.   The most we could offer to you would be 50% off the carpet replacement.  We want to be able to giveyou the benefit of the doubt if a promise was made to your daughter and for youto know we value your patronage and any continuing relationship.  Your total is $135.14.  Please remit payment by 10/30/15.