Eddie Bauer LLC

We are sorry for any inconvenience our processes may have caused Ms [redacted] We value Ms [redacted] as a customer and have reached out to her by email and phone to further discuss her inquiry We appreciated Ms***'s business and apologize for any inconvenience this experience may have caused her as we hope she will allow us the opportunity to reach a resolution that is acceptable to all Sincerely, Eddie Bauer Customer Service

We are sorry to learn of Ms [redacted] recent order experienceWe have been in contact with her to address her concerns directlyThe confusion was caused by an item on Ms [redacted] order being on back orderWhen Ms [redacted] placed her order, her payment was pre-authorized for all items in her order including the item on back orderOnce we shipped the available item out a hard charge was processed on her card which should have caused the pre-authorization for all items to drop offMs [redacted] expressed her satisfaction with our follow up and explanationWe are happy we had the opportunity to address her concerns.We appreciate Ms [redacted] business and the opportunity to provide an acceptable solution

We are sorry to learn of Mr***’ recent order experienceWe have been in contact with Mr [redacted] to address his concerns regarding the pre-authorized charges on his accountWe offered to contact Mr [redacted] bank on his behalf to request the charges be released if he provided their contact information, he has not complied Placing a pre-authorized hold on funds for goods is an industry standard for online merchants to ensure funds are available when the goods are shippedOnce the goods are shipped and the final charge is processed, the financial institution usually releases the funds for the pre-authorized chargeIf this does not happen, the merchant can fax a request to the customer’s financial institution to have the hold released We are happy we have had the opportunity to address his concerns directly and apologize for any inconvenience caused Sincerely, Eddie Bauer Customer Service

We are sorry to learn of Mr [redacted] recent return experienceAfter reviewing Mr [redacted] history it appears there have been multiple orders and returns processed in the pastWe have determined that Mr [redacted] has already been credited for the aforementioned return and no additional refunds will be processed It is evident that Mr [redacted] is not receiving the level of care he desires from Eddie BauerIt is for these reasons we ask him to stop shopping with Eddie Bauer effective immediatelyThis includes our retail and outlet stores, our website, and through our catalog We take our customer relationships very seriouslyYet, we cannot engage in business with anyone where the relationship is not mutually beneficial, which is the case with Mr [redacted] We appreciate that we had the opportunity to address Mr [redacted] concerns Sincerely, Eddie Bauer Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We are sorry to learn of Mr*** recent order experienceWe have been in contact with Mr*** to address his concerns regarding the pre-authorized charges on his accountWe offered to contact Mr***’s bank on his behalf to request the charges be released if he provided their contact
information, he has not complied Placing a pre-authorized hold on funds for goods is an industry standard for online merchants to ensure funds are available when the goods are shippedOnce the goods are shipped and the final charge is processed, the financial institution usually releases the funds for the pre-authorized chargeIf this does not happen, the merchant can fax a request to the customer’s financial institution to have the hold released We are happy we have had the opportunity to address his concerns directly and apologize for any inconvenience caused

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry to learn of Mr*** recent return experienceAfter reviewing Mr*** history it appears there have been multiple orders and returns processed in the pastWe have determined that Mr*** has already been credited for the aforementioned return and no additional refunds
will be processed It is evident that Mr*** is not receiving the level of care he desires from Eddie BauerIt is for these reasons we ask him to stop shopping with Eddie Bauer effective immediatelyThis includes our retail and outlet stores, our website, and through our catalog We take our customer relationships very seriouslyYet, we cannot engage in business with anyone where the relationship is not mutually beneficial, which is the case with Mr*** We appreciate that we had the opportunity to address Mr*** concerns Sincerely, Eddie Bauer Customer Service

Complaint: ***
I am rejecting this response because: Haven't received the credit unfortunately
Sincerely,
*** ***

We are sorry to learn of Mr*** recent order experience. We have attempted to contact him by phone and are awaiting his reply to address his concerns directlyOn January 18, 2018, we processed a full refund to Mr*** for his order that was not received. Also, in the interest
of customer service on January 17, 2018, we processed a $Eddie Bauer merchandise gift certificate to be sent to Mr*** for his inconvenience. We are happy we had the opportunity to address his concerns and apologize for any difficulty he experienced. We appreciate Mr***’s business and the opportunity to address and resolve his concerns

We are sorry to learn of Mr*** recent experience. We have been in contact with Mr*** to address his concerns and assisted him with replacing the order that was cancelled due to back-ordered inventoryMr*** expressed his satisfaction with the resolution
We are happy we had
the opportunity to address his concernsWe have apologized for any difficulty he experienced.
We appreciate Mr*** business and the opportunity to provide an acceptable solution
Sincerely,
Eddie Bauer Customer Service

Eddie Bauer has processes and procedures in place to ensure a customer is present when applying for a credit card. It is not Eddie Bauer’s practice to have its employees allow individuals to sign up for a credit card on behalf of someone else. In fact, employees are subject to
disciplinary action including termination for any such conduct. It appears in this instance, a miscommunication may have occurred with Mr*** and possibly with his friend who used Mr***’s name, date of birth and Social Security Number. Mr*** also has acknowledged that she provided this information to her friend. It appears Comenity Bank that issues the Eddie Bauer credit card has waived any late fees and other charges and the matter has been resolved

We are sorry to learn of Ms***’s recent experience with Comenity Bank in regards to the late payment fee on her Eddie Bauer credit accountWe forwarded her information along to our contact at Comenity Bank and asked them to reach out to her directly for resolutionWe received a response from
Comenity Bank confirming that they were able to speak with Ms*** in regards to the fees being removed from her account as she was initially told We apologize for any difficulty she experienced and appreciate her business Sincerely, Eddie Bauer Customer Service

Dear Revdex.com,
We are very sorry to hear that Mr*** experienced dissatisfaction with his pantsWe have received his return and processed his refundWe understand it is frustrating to pay return shippingWe gladly reimburse return shipping
anytime Eddie Bauer makes an error in processing a customer's order, and for defective, damaged, or incorrect merchandiseHowever, we do not reimburse return shipping for other reasons
We appreciate the opportunity to address Mr***’s concerns
Sincerely,
Eddie Bauer Customer Service

We have been in contact with *** *** to address his concerns regarding a refund. As a courtesy, we have processed a full refund for the order to *** ***'s original method of payment*** *** expressed his satisfaction with the resolutionWe are happy we had the opportunity to
address his concerns. We appreciate *** ***'s business and the opportunity to provide an acceptable solution

Complaint: ***
I am rejecting this response because:No proof of delivery has been provided.Please refund my money.

Complaint: ***I am rejecting this response because:
I have a new issue Eddie Bauer promised to send me a return label I keep e-mailing the, but they are completely ignoring me!
From: ***@yahoo.comTo: ***_***@***Subject: RE: Return Information Request (#***)Date: Sat, Jan 14:03:-
Helllo?
From: ***@yahoo.comTo: ***_***@***Subject: RE: Return Information Request (#***)Date: Tue, Dec 14:47:-
What is the status on the label?
Date: Sat, Dec 10:52:-0800From: ***_***@***To: ***@yahoo.comSubject: RE: Return Information Request (#***)Dear Mr***,Thank you for contacting Eddie BauerWe have processed a request for your return labelThe label will be emailed to your e-mail address from FedEx within hoursThe sender will be FedExAlso, please check your spam mailbox for the return label.If you have any further questions, please reply to this e-mail or call us directly at ***.Sincerely,Sidney DEddie Bauer Customer Service

Complaint: ***
I am rejecting this response because: In response:I placed my order immediately, first thing in the morning, upon receiving an email advising of a 60% off sale on Microtherm Stormdown Jackets.It was a pressure sale, as Eddie Bauer knew, by sending out the email, and also by indicating the number of stock left on the specific jacket as I was ordering (left at time of my order).All other items were on sale for 40% off.I had a $loyalty certificate I applied to my order which had a very limited expiry date.Every order costs $to shipI did not have time to check with anyone else in my family to add any other items to my order due to the early morning hour, and I wanted to be sure I ordered early due to stock availability.In addition to the Microtherm Stormdown Jacket, I ordered a knit hat, and a pair of pants I only ordered when I did due to the jacket showing available in my colour and size at the time of my order. I did not want to wait and miss out on this jacket. The pants and knit hat showed no restriction at all on availability.The Microtherm Stormdown jacket was 60% off. The hat and pants were 40% off. I ONLY ordered the hat and pants and the jacket together in order to combine shipping to save costs. I KNEW the cost of the pants and hat would go down, and they did, within two or three days. BUT, all sales promotions require a CODE upon checkout in order to receive sale prices (a code which is indicated in emails as well as online right on the website).By requiring this CODE to get their sale prices online, Eddie Bauer repeatedly skirts and denies their day price matching adjustments by some sort of small print. So, in effect, there ARE NO sales price adjustments any longer.I placed my order and expected all items to be shipped immediately.The next day I received an e-mail and I was advised I will NOT receive the jacket at all. I will NOT receive the knit hat at all. The pants will apparently arrive LATE and in the New Year sometime. The pants are the ONLY item I apparently will receive from this order. I would NOT have ordered if I was not receiving all my items I ordered and they were ALL indicated as being immediately available for shipping. (There is no way I would have paid for the pants at only 40% off either).Several hours after my order in question. I spoke to my husband and placed another order for a jacket he liked. Since I had to wait to talk to him, I had to pay ANOTHER $to ship his order as I could not combine orders as I had already placed MY order that morning Since I had already used the $loyalty certificate towards my order earlier in the day, it was unavailable to use for his order. So I had to pay full price for his order, pay for shipping again, and I was unable to use the loyalty certificate.The loyalty certificate will NOT get used at all now as it has very limited time availability and I will not be making other purchases.As for a $store credit, that does not help me WHATSOEVER. Apply $to my credit card maybe. But a $future purchase credit does me no good.The $loyalty certificate is also now completely useless, it expires. Apply the $to my credit card (as I did for a discount at the time I placed my order).The only “appeasement” would be to send me all my items I ordered, in the colours, sizes and styles I ordered them in. They were all available and the pants have never shown as unavailable (or even delayed) on the website.If you have to, find the items available at a local Canadian store and ship them from there! Or custom make the jacket (as is an option on the website). Or, whatever has to be done to fulfill my order as promised

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Revdex.com,
We are very sorry to hear that Ms*** was not satisfied with her recent experience with usWe have attempted to reach Ms*** and have reached her via email
We are currently waiting for her response to allow us to resolve her concerns
We
appreciate the opportunity to respond to her request
Sincerely,
Eddie Bauer Customer Service