Sign in

Eddie Bauer LLC

Sharing is caring! Have something to share about Eddie Bauer LLC? Use RevDex to write a review
Reviews Eddie Bauer LLC

Eddie Bauer LLC Reviews (131)

We are sorry to learn of Mr***’s experienceWe have been in contact with Mr*** to address his concerns regarding our quarterly reward certificatesWe apologized that our system did not recognize that his certificate had previously been redeemed.? ? We are happy we had the
opportunity to address his concerns directly and apologize for any inconvenience caused.? Sincerely, ? Eddie Bauer Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry to learn of Mr***’s recent experienceWe have attempted to contact with Mr*** to address his concerns and provide an explanation of what happened to the order that he placedThe merchandise credit used on his order is still available for useThe funds on the merchandise
credit were never used so they remained on the certificate balance when the order was canceled? We apologize for any difficulty he experienced and appreciate his business? Sincerely,? Eddie Bauer Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry to learn of Mr***’ recent order experienceWe have been in contact with Mr*** to address his concerns regarding the pre-authorized charges on his accountWe offered to contact Mr*** bank on his behalf to request the charges be released if he provided their contact information, he has not complied ? Placing a pre-authorized hold on funds for goods is an industry standard for online merchants to ensure funds are available when the goods are shippedOnce the goods are shipped and the final charge is processed, the financial institution usually releases the funds for the pre-authorized chargeIf this does not happen, the merchant can fax a request to the customer’s financial institution to have the hold released? We are happy we have? had the opportunity to address his concerns directly and apologize for any inconvenience caused? Sincerely, ? Eddie Bauer Customer Service

We are sorry for any inconvenience our processes may have caused Ms***
We value Ms*** as a customer and have reached out to her by email and phone to further discuss? her inquiry
We appreciated Ms***'s business and apologize for any inconvenience this experience may have
caused her as we hope she will allow us the opportunity to reach a resolution that is acceptable to all
Sincerely,
Eddie Bauer Customer Service
?

We have contacted Mr. [redacted] by phone to address his concerns.  We thanked Mr. [redacted] for his feedback/concerns regarding our recent promotion.  Mr. [redacted] was advised that there was no deception intended in our promotional ad and apologized if that was perceived.  We advised that we...

have forwarded Mr. [redacted] feedback/concerns to our Marketing and IT Department for further review and to evaluate as needed for future promotional ad changes and/or requirements. 
We offered to honor the promotional discount to Mr. [redacted] and/or an appeasement as he had already placed an order with the appropriate discount applied and was satisfied with the resolution.  We were pleased that we had the opportunity to speak with Mr. [redacted] and address his concerns and apologized for any difficulty he had experienced. 
We appreciate Mr. [redacted] business and the opportunity to provide an acceptable solution to his concerns. 
Sincerely,
Eddie Bauer customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are sorry to learn of Ms. [redacted]’s recent experience.  We have contacted Ms. [redacted] by phone to address her concerns. We have assisted Ms. [redacted] with her issues while placing orders with us and have ensured she receives the jacket she has attempted to order. Ms. [redacted] expressed her...

satisfaction with the resolution.
We are happy we had the opportunity to speak with her and address her concerns. We have apologized for any difficulty she experienced. 
We appreciate Ms. [redacted]’s business and the opportunity to provide an acceptable solution.
Sincerely,
Eddie Bauer Customer Service

We are sorry to learn of Ms. [redacted] recent order experience. We have been in contact with her to address her concerns directly. The confusion was caused by an item on Ms. [redacted] order being on back order. When Ms. [redacted] placed her order, her payment was pre-authorized for all items in her order...

including the item on back order. Once we shipped the available item out a hard charge was processed on her card which should have caused the pre-authorization for all items to drop off. Ms. [redacted] expressed her satisfaction with our follow up and explanation. We are happy we had the opportunity to address her concerns.We appreciate Ms. [redacted] business and the opportunity to provide an acceptable solution.

Thank you so much. I emailed and attempted to xontact...

back and thank for refund. I also contacted on here. Thank you againRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are sorry to learn of Mr. [redacted]’s recent experience. We have attempted to contact with Mr. [redacted] to address his concerns and provide an explanation of what happened to the order that he placed. The merchandise credit used on his order is still available for use. The funds on the merchandise...

credit were never used so they remained on the certificate balance when the order was canceled.  We apologize for any difficulty he experienced and appreciate his business.  Sincerely, Eddie Bauer Customer Service

We are sorry to learn of Mr. [redacted] recent return experience. After reviewing Mr. [redacted] history it appears there have been multiple orders and returns processed in the past. We have determined that Mr. [redacted] has already been credited for the aforementioned return and no additional refunds...

will be processed.     It is evident that Mr. [redacted] is not receiving the level of care he desires from Eddie Bauer. It is for these reasons we ask him to stop shopping with Eddie Bauer effective immediately. This includes our retail and outlet stores, our website, and through our catalog.   We take our customer relationships very seriously. Yet, we cannot engage in business with anyone where the relationship is not mutually beneficial, which is the case with Mr. [redacted].   We appreciate that we had the opportunity to address Mr. [redacted] concerns.   Sincerely,   Eddie Bauer Customer Service

We are sorry to learn of Mr. [redacted] recent experience.  We have been in contact with Mr. [redacted] to address his concerns and assisted him with replacing the order that was cancelled due to back-ordered inventory. Mr. [redacted] expressed his satisfaction with the resolution.
We are happy we had...

the opportunity to address his concerns. We have apologized for any difficulty he experienced. 
We appreciate Mr. [redacted] business and the opportunity to provide an acceptable solution.
Sincerely,
Eddie Bauer Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com, We are sorry to hear that Ms. [redacted] feels we are not upholding our unconditional lifetime guarantee on her defective tent. We have contacted the customer to apologize for the frustration she is feeling in regards to the warranty of her tent and in the hopes of...

recapturing her high esteem.Our records indicate that Ms. [redacted] had contacted us originally in October regarding her defective tent. We explained to the customer that the tent was a licensed product manufactured by an expired licensee of ours. The tent in question had a limited lifetime warranty but we still wanted to offer a service gesture. We offered the customer a $50 merchandise credit to use on a future purchase with Eddie Bauer. On, October 21, 2015 Ms. [redacted] accepted the $50 merchandise credit as a service gesture for the licensed product.We appreciate her business and apologize for any inconvenience this experience may have caused her.Sincerely, Eddie Bauer Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Haven't received the credit unfortunately.   
Sincerely,
[redacted]

Check fields!

Write a review of Eddie Bauer LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Eddie Bauer LLC Rating

Overall satisfaction rating

Address: 10401 NE 8th St Ste 500 ATTN: Office of the President, Bellevue, Washington, United States, 98004-4346

Phone:

Show more...

Web:

This website was reported to be associated with Eddie Bauer LLC.



Add contact information for Eddie Bauer LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated