Eddie Bauer LLC

We are sorry to learn of Mr***’s recent experienceWe have been in contact with Mr*** to address his concerns and assisted him with applying his gift card to the order that he placedHe should be receiving a refund for the applied gift card within a few daysMr*** expressed
his satisfaction with the resolution
We are happy we had the opportunity to address his concernsWe have apologized for any difficulty he experienced
We appreciate Mr***’s business and the opportunity to provide an acceptable solution
Sincerely,
Eddie Bauer Customer Service

Complaint: ***
I am rejecting this response because: I don't see a response, I see what they "believe"No evidence or statements of fact.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry to learn of Ms***’s recent order experienceWe have reached out to her to address her concerns directly, regarding her refundAs a courtesy, we have processed an additional refund for the order We are happy we had the opportunity to address her concernsWe appreciate Mr
***’s business and the opportunity to provide a suitable resolution Sincerely, Eddie Bauer Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Revdex.com, We are sorry to learn of MS***’s recent experience.When Ms*** attempted to place her order online on 11/24/15, the promotion code “READY” was not working because it had expired on 11/19/Our outerwear sale for 40% off did not start until 11/24/In order
to receive free shipping the customer should have input code “SNOWBALL”When a “code” must be entered online to receive a discount, it is considered a promotionThe promotion field on our website will only allow one code per orderAll Eddie Bauer promotions have disclaimers that state “Offer cannot be combined with any other offer, and subject to change without notice.” We apologize for the confusion and any inconvenience causedWe appreciate Ms***’s business and the opportunity to address her concerns.Sincerely,Eddie Bauer Customer Service

We are sorry to learn of Ms*** recent experienceWe have been in contact with Ms*** to address her concerns regarding her refundAs a courtesy, we have processed an additional refund for her experience; she should receive a refund check for the refund within a few daysMs***
expressed her satisfaction with the resolution We are happy we had the opportunity to address her concernsWe have apologized for any difficulty she experienced. We appreciate Ms*** business and the opportunity to provide an acceptable solutionSincerely, Eddie Bauer Customer Service

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution to refund me $is satisfactory to meEddie B*** needs to have a review process to stop these emails with codes or offers from being sent out "By Mistake"It simple test the code before the email get sentThese offers can be used to create orders like what happened to meWhen EB Customer Service states that they are not going to do anything about it it looks shady.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:It is NOT standard practice to continue a hold after a hard charge has been made They continued that hold ($584) in my checking account for a week after the hard charge was processed I have told them numerous times about this and they refuse to acknowledge this is a problem They said I could call my bank and they would remove the charge but the bank said they could not remove the hold because it is a merchant transaction I could only refute the hard charge after the hold was converted to a hard charge, but there is no way to refute a hold Because of what they did, I had three overdrafts

We are sorry to learn of Mr*** recent order experienceWe have been in contact with Mr*** to address his concerns regarding his refundAs a courtesy, we have processed a full refund for the order to Mr*** original method of paymentWe are happy we had the opportunity to
address his concernsWe appreciate Mr*** business and the opportunity to provide an acceptable solution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Tried to reach out to the customer several timesLeft messages with return contact infoA check in the amount of $has been issued to the customer for the promotion code that was not applied to his order due to an IT issue

We have contacted Mr*** by phone to address his concerns. We thanked Mr*** for his feedback/concerns regarding our recent promotion. Mr*** was advised that there was no deception intended in our promotional ad and apologized if that was perceived. We advised that we
have forwarded Mr*** feedback/concerns to our Marketing and IT Department for further review and to evaluate as needed for future promotional ad changes and/or requirements.
We offered to honor the promotional discount to Mr*** and/or an appeasement as he had already placed an order with the appropriate discount applied and was satisfied with the resolution. We were pleased that we had the opportunity to speak with Mr*** and address his concerns and apologized for any difficulty he had experienced.
We appreciate Mr*** business and the opportunity to provide an acceptable solution to his concerns.
Sincerely,
Eddie Bauer customer Service

Again, we are sorry to learn of *** ***? complaintBased on previous contact with this , we have chosen to no longer do business with himThe order the customer is requesting a refund for was delivered by the carrier just as other orders showedPrevious orders were refunded to the customer for the same circumstance, no further refunds or transactions will be processed.?

We are sorry to learn of *** *** recent experience with *** *** in regards to the collections and fees on her Eddie Bauer credit accountWe have forwarded her information and complaint along to our contact at *** *** and asked that they reach out to her directly for a resolution
? We apologize for any difficulty she experienced and appreciate her business

We have been in contact with *** *** to address her concerns directlyIn the interest of customer service, a refund was processed to her original method of payment for the pants and second Microtherm jacket that she orderedWe contacted a store near *** *** to verify the availability of the Women’s Microtherm Stormdown Jacket in the size and color she had ordered onlineThe jacket will be mailed out to the customer tomorrowWe apologized for any inconvenience caused and *** *** expressed her satisfaction with our solution ? We are happy we had the opportunity to provide an acceptable resolution and appreciate *** *** business

We are sorry to learn of Ms***’s recent experience.? We have contacted Ms*** by phone to address her concernsWe have assisted Ms*** with her issues while placing orders with us and have ensured she receives the jacket she has attempted to orderMs*** expressed her
satisfaction with the resolution
We are happy we had the opportunity to speak with her and address her concernsWe have apologized for any difficulty she experienced.?
We appreciate Ms***’s business and the opportunity to provide an acceptable solution
Sincerely,
Eddie Bauer Customer Service
?
?
?

Complaint: ***I am rejecting this response because:
There is a discrepancy between the response Eddie Bauer, LLC has sent to me (which I've copied and pasted below) and the response they have sent to Revdex.com? I responded to the email from Erica S*** stating that I will accept the additional refund of $? I want to be ensured that they are going to stand behind their word that they will be issuing the mentioned refund of an additional $so that I may purchase a new tent? The $refund check they sent in October was accepted by myself, but has not been cashed, and I do not plan to do so until I receive the other $refund check? If the intent is only the original $refund (which is how it sounds in the response the Revdex.com has received from Eddie Bauer, LLC), I do not consider the issue resolved
I've copied and pasted the email that I received from Eddie Bauer, LLC on December
Dear Ms***,Thank you for contacting Eddie BauerMy name is Erica S*** and I work for Eddie Bauer's Office of the PresidentYour concerns have been forwarded to me and I will be assisting you with this matter.According to your communications, I understand that you feel we are not upholding our Guarantee on your licensed person tent that was purchased from Target.I am showing that my colleague Patricia, sent you a $merchandise credit for the tent as a goodwill gesture for a product that was not manufactured by Eddie Bauer in OctoberWe are unable to replace items that were manufactured by our licensee, American Recreation Products as we did not manufacture the same items and we no longer have a contract with them.We do not have a current person tent that we manufacture that we could replace your tent withThe reason we cannot send you a refund or a credit to another retailer is we have no record of how much this tent originally sold for.Our website does feature our Guarantee as all items on our website are ours and not licensed productsAny Eddie Bauer product purchased from another retailer, is a licensed productIf it was not purchased directly from an Eddie Bauer store or online on our website, it is not ours and the same warranty will not applyThe outside of the bag that holds your current licensed tent says in the bottom left-hand corner: "Limited Lifetime Warranty" as not all companies can offer the same premier warranty that we do on our products.In the interest of customer service and to uphold our Creed and Guarantee, I would like to make an exception and offer you a refund check for $You may use this refund check to purchase a new tent from another retailer or use as you wish.If this is acceptable, we will have the refund check issued and we will consider the warranty of your tent fulfilled.Please reply to this email and let me know if you acceptI look forward to your reply.Sincerely,Erica S*Office of the [email protected]
Sincerely,*** ***

Thank you so muchI emailed and attempted to xontact
back and thank for refundI also contacted on hereThank you againRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:It is NOT standard practice to continue a hold after a hard charge has been made? They continued that hold ($584) in my checking account for a week after the hard charge was processed? I have told them numerous times about this and they refuse to acknowledge this is a problem? They said I could call my bank and they would remove the charge but the bank said they could not remove the hold because it is a merchant transaction? I could only refute the hard charge after the hold was converted to a hard charge, but there is no way to refute a hold? Because of what they did, I had three overdrafts
Sincerely,
*** ***