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Eddie Bauer LLC

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Reviews Eddie Bauer LLC

Eddie Bauer LLC Reviews (131)

We are sorry to learn of *** *** recent experienceWe do not engage in deceptive online practicesWe do strive to provide the most accurate information and pricing on our website at all timesWhile we attempt to fulfill all requests received during this busy time, there is a possibility of
an order being canceledIf remaining inventory is only available in our US stores we may only be able to ship to a US address Secondly, we do run occasional sales and promotions as other retailers in the marketplace do and may make changes based on the marketplaceWe will honor sale price adjustments within a day period should the customer request one We reissued the initial $loyalty certificate used on this order as well as an additional $certificate as an appeasement for any inconvenience caused to *** *** We are happy we had the opportunity to address her concernsWe apologize for any difficulty she experienced and appreciate *** *** business

Hello,
We have reached out to the customer on December 6th and December 8th, and received no return call back from the customerWe have refunded the customer in full. Customer's item was shipped from Eddie Bauer on December 6thThank you

Eddie Bauer has processes and procedures in place to ensure a customer is present when applying for a credit card. It is not Eddie Bauer’s practice to have its employees allow individuals to sign up for a credit card on behalf of someone else. In fact, employees are subject to
disciplinary action including termination for any such conduct. It appears in this instance, a miscommunication may have occurred with Mr*** and possibly with his friend who used Mr***’s name, date of birth and Social Security Number. Mr*** also has acknowledged that she provided this information to her friend. It appears Comenity Bank that issues the Eddie Bauer credit card has waived any late fees and other charges and the matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We are sorry to learn of Ms***’s experienceWe have been in contact with Ms*** to address her concerns directlyWe apologized that our system did not recognize her payment causing a duplicate charge We are happy we had the opportunity to address her concerns directly and apologize
for any inconvenience caused

Dear Revdex.com,
We are very sorry to hear that Ms*** was not satisfied with her recent experience with usWe have attempted to reach Ms*** and have reached her via email
We are currently waiting for her response to allow us to resolve her concerns
We
appreciate the opportunity to respond to her request
Sincerely,
Eddie Bauer Customer Service

Dear Revdex.com,
We do show that Mr** ***’s returns were processed other than the one item that was rejected. We have processed a refund for this item, Mr** *** should receive this shortly in the mail
Thank you for allowing us to address this issue
Sincerely,
Eddie Bauer Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Subject: Cancel complaint Please cancel complaint ***They finally told me the order was sold out and I have been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry to learn of Mr***’s recent experienceWe strive to provide the most accurate information and pricing on our website at all timesWhile we attempt to fulfill all requests received during busy times, there is a possibility of an order not being fulfilled in its entirety
Like other retailers in the marketplace, we cannot guarantee the fulfillment of an order until it is shippedThis is based on the marketplaceThere are times when items go on back order or simply sell outWe were running a sale on clearance items and all items in Mr*** order were clearance items While we understand his frustration with not receiving all the items he ordered, he was only charged for the items that were shipped to himWe apologize for any difficulty he experienced and appreciate Mr***’s business Sincerely, Eddie Bauer Customer Service

Dear Revdex.com, We are sorry to hear that Ms*** feels we are not upholding our unconditional lifetime guarantee on her defective tentWe have contacted the customer to apologize for the frustration she is feeling in regards to the warranty of her tent and in the hopes of
recapturing her high esteem.Our records indicate that Ms*** had contacted us originally in October regarding her defective tentWe explained to the customer that the tent was a licensed product manufactured by an expired licensee of oursThe tent in question had a limited lifetime warranty but we still wanted to offer a service gestureWe offered the customer a $merchandise credit to use on a future purchase with Eddie BauerOn, October 21, Ms*** accepted the $merchandise credit as a service gesture for the licensed product.We appreciate her business and apologize for any inconvenience this experience may have caused her.Sincerely, Eddie Bauer Customer Service

We are sorry to learn of Mr***’ recent order experienceWe have been in contact with Mr*** to address his concerns regarding the pre-authorized charges on his accountWe offered to contact Mr*** bank on his behalf to request the charges be released if he provided their contact information, he has not complied Placing a pre-authorized hold on funds for goods is an industry standard for online merchants to ensure funds are available when the goods are shippedOnce the goods are shipped and the final charge is processed, the financial institution usually releases the funds for the pre-authorized chargeIf this does not happen, the merchant can fax a request to the customer’s financial institution to have the hold released We are happy we have had the opportunity to address his concerns directly and apologize for any inconvenience caused Sincerely, Eddie Bauer Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We are sorry to learn of Ms*** recent experienceWe have been in contact with Ms*** to address her concerns regarding her refundAs a courtesy, we have processed an additional refund for her experience; she should receive a refund check for the refund within a few daysMs***
expressed her satisfaction with the resolutionWe are happy we had the opportunity to address her concernsWe have apologized for any difficulty she experienced. We appreciate Ms*** business and the opportunity to provide an acceptable solutionSincerely, Eddie Bauer Customer Service

We have determined that Mr*** has already been credited for the return in question and no additional refunds will be processed It is evident that Mr*** is not receiving the level of care he desires from Eddie BauerIt is for these reasons we ask him to stop shopping with Eddie Bauer effective immediatelyThis includes our retail and outlet stores, our website, and through our catalog. Sincerely, Eddie Bauer Customer Service

We are sorry to learn of Mr*** recent retail experience. We have attempted to contact him by phone and are awaiting his reply to address his concerns
We are happy we had the opportunity to address his concerns and hope to provide a satisfactory resolution for Mr***
We
appreciate Mr***’s business and the opportunity to provide an acceptable solution
Sincerely,
Eddie Bauer Customer Service

Complaint: ***
I am rejecting this response because:It is NOT standard practice to continue a hold after a hard charge has been made They continued that hold ($584) in my checking account for a week after the hard charge was processed I have told them numerous times about this and they refuse to acknowledge this is a problem They said I could call my bank and they would remove the charge but the bank said they could not remove the hold because it is a merchant transaction I could only refute the hard charge after the hold was converted to a hard charge, but there is no way to refute a hold Because of what they did, I had three overdrafts
Sincerely,
*** ***

Dear Revdex.com, We are sorry to learn of MS***’s recent experience.When Ms*** attempted to place her order online on 11/24/15, the promotion code “READY” was not working because it had expired on 11/19/Our outerwear sale for 40% off did not start until 11/24/In order
to receive free shipping the customer should have input code “SNOWBALL”When a “code” must be entered online to receive a discount, it is considered a promotionThe promotion field on our website will only allow one code per orderAll Eddie Bauer promotions have disclaimers that state “Offer cannot be combined with any other offer, and subject to change without notice.” We apologize for the confusion and any inconvenience causedWe appreciate Ms***’s business and the opportunity to address her concerns.Sincerely,Eddie Bauer Customer Service

We are sorry to learn of Mr***’s recent experienceWe have been in contact with Mr*** to address his concerns and assisted him with applying his gift card to the order that he placedHe should be receiving a refund for the applied gift card within a few daysMr*** expressed
his satisfaction with the resolution
We are happy we had the opportunity to address his concernsWe have apologized for any difficulty he experienced
We appreciate Mr***’s business and the opportunity to provide an acceptable solution
Sincerely,
Eddie Bauer Customer Service

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Address: 10401 NE 8th St Ste 500 ATTN: Office of the President, Bellevue, Washington, United States, 98004-4346

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