Edgepark Medical Supplies

I am rejecting this response because:The business clearly did a bait and switch scam. It refuses to address its multiple wrongful acts, and yet insists on collecting money from me. I will file a complaint with the Attorney Generals Office.

Thank you for bringing to our attention the concerns expressed in the complaint filed. After further research, we have reviewed communication with the customer and confirmed notification of order cancelation. No additional communication was found of the customer requesting an order in December. The customer was billed accurately for the January order per the Explanation of Benefits.    Thank you again for bringing this to our attention. At this time, we consider this matter closed. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in this complaint. The customer placed an order with Edgepark on 12/21/2017. After several attempts, we spoke with the doctor’s office on 12/27/17 and were advised that the customer would need to contact the office prior to a verbal authorization being given. The verbal was received on 1/2/2018. All orders have been shipped to the customer. We have attempted to contact the patient to discuss further resolution and apologize for any inconvenience. Thank you again for bringing this matter to our attention.Sincerely, The Edgepark Patient Advocacy TeamTell us why here...

Thank you for bringing to our attention the concerns expressed in the complaint filed on 4/16/17. We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have taken the necessary steps to resolve this complaint and addressed customer’s concern. Thank you...

again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and attempted to speak with the customer to apologize for any inconvenience. After a review, we have identified the billing error that occurred. The proper adjustments were made...

to the customer’s account, and the customer currently has a zero-balance due. The requested documentation will be mailed to the customer. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and attempted to speak with the customer to apologize for any inconvenience. After a review, the proper adjustments were made to the customer’s account. Thank you again for...

bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

I am rejecting this response because:After talking with edgepark I contacted the primary and secondary insurance company's. First edgepark claimed that no insurance was paid at all, that's totally false. The primary made adjustments because they didn't cover the supplies for the insulin pump, but they did cover the pump. The secondary insurance requested more information and that was not given till more than a year later which at that time insurance denied it do to the length of time. When receiving the latest bill the amount was lower than the last bill. When asked they said it was do to the old pump reimbursement. Were talking more than 2 years later they added this in? I had inquired about the pld pump and asked to get an itemized statement. They said they would and have I never received one. They also wanted to make a deal for a lower payment to pay the bill off. When asking edgepark question about previous conversations they stated they don't keep them more than 90 days.Edgepark is very good about changing stories and don't seem to want to do there job. I have never tried avoiding this bill, but have spent a number of hours trying to work with edgepark, calling my insurance company's many times and nothing seems to work.

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and apologize for any inconvenience. The customer was billed based on the Explanation of Benefits from the insurance. The coverage has been updated to reflect an accurate quote of...

benefits. We have spoken with the customer and provided a resolution regarding the balance.  Thank you again for bringing this matter to our attention.Sincerely, The Edgepark Customer Advocacy Team

Thank you for bringing to our attention the concerns expressed in this review.  We have researched the complaint and spoken to the customer to apologize for any inconvenience.  After a review, a miscommunication occurred during the processing of the customer’s order. We have identified...

opportunities for an improved ordering experience and are taking the necessary steps to address the customer’s concerns. In addition, we have given the customer a direct point of contact for future inquiries.Thank you again for bringing this matter to our attention.Sincerely, The Edgepark Patient Advocacy Team

Initial Business Response /* (1000, 5, 2015/08/03) */
Case # [redacted]
Thank you for bringing to our attention the concerns expressed by the customer regarding the complaint filed on 07/29/2015. We have reviewed the account and all documentation involved, and determined that the delays in...

processing were necessary in order to meet the specific guidelines set by the insurance requirements. We were able to contact the insurance plan directly and have the authorization expedited for this customer. We have been in contact with the customer to advise of the expected arrival date and to apologize for the delay.
Please consider this matter resolved. Thank you again for bringing it to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as they follow through with what they stated they would do.So far, the money has not been returned yet.  I understand it may take some time to credit my card, but thus far, nothing.  Thanks

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and attempted to speak with the customer to apologize for any inconvenience. Edgepark has obtained the proper documentation, and the order was shipped. Thank you again for bringing...

this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and apologize for any inconvenience. After a review of the account, the customer is being refunded accordingly. An itemized receipt was mailed to the customer on...

6/21/17. We have identified the error and have taken the necessary steps to avoid the error moving forward. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 6/23/17. We have researched the complaint and apologize for any inconvenience. The customer was billed based on the Explanation of Benefits from the insurance. We have attempted to reach the customer to offer...

options for resolution. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 8/26/17. We have researched the complaint and attempted to speak with the customer to apologize for any inconvenience. We identified the issue that caused the billing discrepancy. The necessary adjustments...

have been made to the customer’s account, and the customer placed a new order on 9/5/17. Again, we apologize for any inconvenience caused by this situation. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in this complaint.  We have researched the complaint and spoken to the customer to apologize for any inconvenience.  After review, Edgepark required updated documentation to be able to ship the customer’s order. Edgepark...

requested the needed paperwork from the customer’s physician.  The physician faxed the documents to Edgepark; however, the documentation was incomplete. Edgepark contacted the physician to advise of the issue. The needed documentation has since been received and the order has been shipped to the customer.    Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Customer Advocacy Team ...

Initial Business Response /* (1000, 5, 2016/01/08) */
Dear Revdex.com,
Thank you for bringing to our attention the concerns expressed in the complaint filed on 1/6/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience.
Unfortunately, Edgepark is unable...

to provide the requested item through the customer's health plan. Due to the delay, Edgepark did offer to send samples of the requested item; however, the customer declined this service. At the request of the customer, we have inactivated the account. Please consider this matter resolved.
Thank you again for bringing this matter to our attention.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a reflection on my insurance company. I was told that I was outside of there delivery area.
Final Business Response /* (4000, 9, 2016/01/18) */
Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and spoken with the customer to apologize for any inconvenience.
BCBS Association billing guidelines require providers to bill the state in which services are rendered. Unfortunately, we are not able to bill the health plan directly for this item and receive payment based on this current agreement. We did inform the customer that this may not be the same circumstance with another provider, and the customer did indicate they had located an alternate provider.
Again, we apologize for the misunderstanding. Please consider this matter resolved. Thank you again for bringing it to our attention.

Initial Business Response /* (1000, 5, 2015/11/18) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 11/16/15. We have researched the complaint and spoken with the customer to address the concern raised with your office.
We have made the necessary...

adjustments to the customer's account and have added the account to our follow-up calendar to help ensure there are no delays with future orders. We have shipped a current order based on the customer's request. The customer has been made aware of these adjustments and has accepted our resolution. Please consider this matter resolved.
Thank you again for bringing this matter to our attention.
Initial Consumer Rebuttal /* (3000, 11, 2016/02/16) */
Medical Supplies are never delivered on time. Complaint filed for last shipment (3 months ago) and the current shipment is once again not on time.
Medical supplies are delivered late every shipment. I am supposed to be on a 3 month auto shipment but shipment is always late 3-4 weeks.
Shipments are always scheduled wrong. I have been dealing with this issue for years using Edgepark. I am on an autoship schedule which is to be every 3 months. Complaint filed 3 months ago and I am once again out of supplies and nothing has shipped. I logged on to my account to check the status and an order was due Feb 05 and it is now Feb 15. Already 10 days late and I have no supplies at home. This happens every 3 months when my order is upcoming and I will have to call them to fix the scheduling error which usually delays shipments 2-3 weeks. I was assured this would not happen after my complaint 3 months ago ... and here we are again.
I would like another company to provide me my products. I will start researching this option tomorrow. Any help or suggestions?
Final Business Response /* (4000, 13, 2016/02/26) */
Thank you for bringing to our attention the concerns expressed in the complaint filed.
It is the policy of Edgepark to confirm orders with the customer prior to processing and shipping. The order was generated on 2/4/16 with a scheduled ship date of 2/17/16. The customer confirmed the scheduled order on 2/16/16 via our Web site. On 2/18/16 at the customer's request, the order was placed on hold due to a change in insurance taking effect 3/1/16.
We apologize for any misunderstandings. Thank you again for bringing this matter to our attention.

Dear Revdex.com,Thank you for bringing to our attention the concerns expressed in the complaint filed on 12/30/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience.Based on a review of the account, we have made the necessary adjustments. There is no further...

action needed at this time as the customer is happy with the resolution. Please consider this matter resolved. Thank you again for bringing it to our attention. Sincerely, The Edgepark Patient Advocacy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.It's just a shame that I had to get you involved to finally get somewhere with the poor customer service I've been experiencing over the past five years.  Hopefully, what we have worked out will solve my issues with this company.  Sorry I had to file a formal complaint to get my voice heard. -[redacted]