Edgepark Medical Supplies

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and apologize for any inconvenience. After a review, we have identified the cause of the issue listed in the complaint. The proper corrections were made to the account to reflect...

a zero-balance owed. The necessary documentation was mailed to the customer on 12/15/17. Please consider this matter resolved. Thank you again for bringing it to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and spoken with the customer to apologize for any inconvenience. The order was shipped to the customer on 9/20/17. We have identified opportunities for timely processing and have...

coached staff appropriately. All documentation is currently on file and we anticipate future orders to process timely. We also provided the customer with a point of contact for any future inquiries. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 3/7/17.  We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have issued the appropriate refunds for the dates in question. The customer is happy with this...

resolution. We have also provided the customer with a direct point of contact for any further questions and concerns.  Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Initial Business Response /* (1000, 5, 2015/06/24) */
RE: Case# [redacted]
Thank you for bringing to our attention the concerns expressed in the complaint filed on 6/9/2015. We have reviewed the account and all documentation involved. We have filed the claim electronically with the insurance as...

requested and made the necessary billing adjustments to the account. With some manual intervention we will be able to bill the insurance in the future for the customer. We have spoken with the customer, apologized for the inconvenience, and she has accepted our resolution. Please consider this matter resolved.
Thank you again for bringing this matter to our attention.

Thank you for bringing to our attention the concerns expressed in the complaint filed on 11/27/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have explained to the customer that it can take some time for insurance to process the claim and we would update him throughout the process. We also informed the customer that we cannot guarantee payment from insurance and that customers may receive a bill. The customer has our direct contact information for any questions along the way. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Dear Revdex.com, Thank you for bringing to our attention the concerns expressed in this review.  We have researched the complaint, and attempted to reach out to the customer. After review, we have identified opportunities for improved processing of the customer’s order and all Agents have been coached...

appropriately. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Customer Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 2/21/17. We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have identified what was a miscommunication to the customer and have taken the necessary action to...

rectify the issue. The customer currently has a zero balance. Please consider this matter resolved. Thank you again for bringing it to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and apologize for any inconvenience. We have identified a processing error and have taken the necessary steps to correct the problem moving forward. The remaining supply shipped on 8/25/17. We have made an additional call to the customer to apologize for any inconvenience and provided a direct point of contact for future orders. Please consider this matter resolved. Thank you again for bringing it to our attention. Sincerely, The Edgepark Patient Advocacy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Edgepark will not budge on the issue, emails were submitted showing I was never notified.  However, at this point I no longer have the time or energy to continue my complaint and accept it being closed.

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and have spoken with the customer to apologize for any inconvenience.
The necessary adjustments were made to the account and the customer will be refunded.
Thank you again for bringing this matter to our attention.
Sincerely,
The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 6/15/17. We have researched the complaint and spoken with the customer to apologize for any inconvenience. Based on a review of the account, the balance reflected for date of service 3/17/17 is accurate. The...

order in question was processed and billed according to the member’s plan benefits. We offered the customer a payment plan option as a resolution. The balance remains the customer’s responsibility. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and attempted to speak with the customer to apologize for any inconvenience. The returned products were received and the appropriate adjustments were made to the customer’s...

account. Thank you again for bringing this matter to our attention.Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 12/29/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have explained the process to the customer and taken the necessary steps to resolve the issue. The...

customer is satisfied, and we have provided him with a direct point of contact.  Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Initial Business Response /* (1000, 6, 2016/07/08) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 6/27/16. We have researched the complaint and attempted to speak to the customer to apologize for any inconvenience.
We located the cause of the error...

and have rectified the customer's account. The customer currently has a no past-due balance with Edgepark.
Please consider this matter resolved. Thank you again for bringing it to our attention.
Initial Consumer Rebuttal /* (2000, 8, 2016/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that this is a good compromise to the issue. I appreciate the company taking ownership of the issue. I will accept the resolution as outlined by Edgepark.

Initial Business Response /* (1000, 5, 2016/03/18) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 3/7/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience.
Edgepark issued the check to the customer for...

the remaining balance owed on 2/29/16. We have confirmed receipt of the check by the patient, and have updated the account to reflect a zero balance. Please consider this matter resolved.
Thank you again for bringing this matter to our attention.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a phone call from a representative of Edgepark Medical on 03/18/2016. I was advised that a check for the amount owed to me was processed on 02/29/2016. When I advised him that I had received the check and it was indeed dated 02/29/2016 however the postmark from their postage machine was dated 03/03/2016 and I received it on 03/05/2016 I was told that it can take several days to work through their system. I was also told that the invoices I was receiving was due to a computer problem they were having and that they were addressing that problem and as of 03/18/16 my account balance was zero and I should not receive anymore invoices.
While I regret that Edgepark was placed in the middle of a dispute between myself and my primary insurance carrier, and I reluctantly accept Edgepark's response, I feel that the whole matter could have been handled differently with a couple of well placed phone calls when they received a payment that they should not have received. Edgepark knew on 02/16/16 when they issued a partial credit to my credit card account that the payment they received from UMR was in error. Why they did not issue full credit is only a question that Edgepark can answer and I doubt they ever will.
I will not order my insulin pumps or any other supplies from Edgepark again.

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and have spoken with the customer to apologize for any inconvenience. After review and contact with the health plan, we have identified a miscommunication which resulted in an...

incorrect amount being collected from the customer. The appropriate adjustments were made to the customer’s account and a refund submitted to their financial institution. We will monitor future orders to ensure proper handling of the account and have provided the customer with a point of contact for any questions or concerns. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Customer Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and have spoken with the customer to apologize for any inconvenience. We are working with the customer to address all concerns listed. We have provided the customer a point of...

contact for any future questions or concerns and will continue to monitor the account.   Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Initial Business Response /* (1000, 5, 2015/07/27) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 07/08/2015. We have notified the customer by e-mail the following offer of resolution per her request. We have reviewed the account and all documentation...

involved.
In regards to the insurance verification issue, the customer's insurance eligibility was verified on 12/05/2013. This verification is done on a monthly basis, not a per-order basis. Per the customer's insurance, she had been notified that she was required to contact them and make a choice in coverage or her insurance may lapse. This was not done and caused the lapse in coverage when her orders were placed.
We have continued to ship her supplies as needed despite her unpaid balance. We have offered a monthly payment as low as $10.00 per month with an additional discount of $50.00, bringing the current balance to $291.52. We will not be refunding to her any amount previously paid toward this balance. If the balance remains unpaid or further arrangements are not made, we may at that time discontinue supplies and forward the account for further collection. We are hoping that this offer will prevent that.
Please consider this matter resolved. Thank you again for bringing it to our attention
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) there was no offer for $10/month given. The rep was very adiment on the $25/month. While on the phone with several reps in the past the one thing that is failed to noticed that I am on SSI. Which means Social security Income.I've had to repeat myself many, many times. I've told them the amount I get is less than my own rent. I dont think I couldve of made myself any clearer. I was still told they couldnt go less.
2) No I will not accept the offer given.
This is not acceptable based on that I was 1) never notified that the ins was termenated which is suppose to be happening!!!!! Again otherwise I wouldn't have approved that order until the ins was resolved. Ive been told I HAD to make a payment before ANY OF MY SUPPLIES WERE RELEASED!!!! that is NOT acceptable. 2) Having representatives be completely rude to me. After several attempt to get my supplies to be shipped, it was finally understood that as a diabetic its a MUST to have the supplies. 3) No I dont consider this resolved as I had to go back and forth between shots and insulin pump supplies. As written in my original complaint, I went to into DKA (diabetic ketoacidosis).
My resolution still stands and will not accept current offer

Initial Business Response /* (1000, 5, 2015/08/28) */
RE: Case #[redacted]
Thank you for bringing to our attention the concerns expressed the customer in the complaint filed on 8/20/2015. We have reviewed the account and all documentation involved. We have contacted the customer to apologize for the...

inconvenience and made any necessary adjustments to the account. Please consider this matter resolved.
Thank you again for bringing this matter to our attention.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like the complaint to reflect that the account has been completely cleared instead of any necessary adjustments. I just received a collections letter for the 179.00. I will accept the response and close out the complaint if the provide in writing the actual adjustments made to reflect a balance of zero.
Final Business Response /* (4000, 10, 2015/09/11) */
We have confirmed that the letter the customer received was sent on 08/21/15, prior to our resolution discussion on 08/28/15. No further action is being taken from the collection company. The customer will receive a follow up letter shortly regarding the balance adjustment.
Final Consumer Response /* (2000, 12, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a letter stating there is a zero balance.

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have contacted the customer to apologize for any inconvenience and explained the balance in question. At this time, the balance remains due. Please consider this matter closed. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team