Edgepark Medical Supplies

[redacted]  <[redacted]>   11:56 AMI made several more calls, finally reached a supervisor who assured me my case would be investigated. He (Jason) said no pre-auth was necessary and should have been shipped out shortly after I placed order on 7/27/2016! He released...

the order and it was to arrive yesterday. When I checked status if order online, to track package  it showed my cane was now "BACK ORDERED!" UNBELIEVABLE, not even  Supervisor & the Escalation department could get this 1 single item processed and shipped!So, I called yesterday, Jason was out until Monday but left an extension# on his voice mail for someone else to contact, so after being on hold over 30 minutes just to get to leave a message for Jason & get the extension#, I had to call back at a different phone number to get to this extension! Another long hold time, but finally reached someone, explained my conversation with Jasin, Revdex.com complaint and WHY didn't Jason tell me it was back ordered as he promised I would receive it Wednesday! After being put on hold several times, I was told it was back ordered, but is now available and WOULD SHIP OUT THAT DAY (8/10) & SHOULD RECEIVE 8/11.I just received the cane via Fed Ex, a miracle!!Therefore, you can close my case out, I have FINALLY been able to resolve this ridiculous situation. I will NEVER order from that company again; been burned by them 1 too many times! WORST CUSTOMER SERVICE EVER! DISHONEST & UNPROFESSIONAL, NOT AT ALL KNOWLEDGEABLE & routinely LIE to customers, HANG UP ON THEM ON PURPOSE when SUPPOSEDLY transferring you to a Supervisor per your request. THAT ENTIRE COMPANY NEEDS TO BE RETRAINED OR SHUT DOWN! I have read hundreds of complaints about Edge park Medical Supplies; it's a wonder they are STILL in business!Thank you for your assistance.

Initial Business Response /* (1000, 5, 2016/05/20) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 05/17/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience.
The return was processed and the proper...

adjustments have been made to the account. The customer agreed to pay the remaining balance. There is no further action needed at this time.
Thank you again for bringing this matter to our attention.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept their response. They were able to process my return and I was able to pay the remaining portion of my bill. They did also apologize for the inconvenience.

I am rejecting this response because:I would like assurance any extraneous fees from my financial institution or creditors will be reimbursed in a timely manner; with the understanding some fees may not be known for a month if late fees charged.