Edgepark Medical Supplies

Thank you for bringing to our attention the concerns expressed in the complaint filed on 2/13/17. We have researched the complaint and spoken with the customer to apologize for any inconvenience. The customer’s overpayment has been refunded. Thank you again for bringing this matter to our...

attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have identified the billing error and made the necessary adjustments to the account. The customer currently...

has a zero balance and the documentation was mailed to the customer.Thank you again for bringing this matter to our attention.Sincerely, The Edgepark Customer Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint have spoken with the customer to apologize for any inconvenience. Edgepark has obtained all necessary documentation from the provider. All pending orders have shipped. Thank you...

again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have researched the complaint and spoke with the customer to apologize for any inconvenience. We have identified opportunities for an improved ordering experience and are taking the necessary steps to address all of the customer’s concerns. We have received prior authorization and the pending order will ship 2/7/18. We will monitor future orders for timely processing.Thank you again for bringing this matter to our attention.Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed.  We have researched the complaint and have attempted to speak with the customer to apologize for any inconvenience. After a review of the account, Edgepark has made the necessary adjustments to the account...

and has sent the requested documentation to the customer. Thank you again for bringing it to our attention. Sincerely, The Edgepark Customer Advocacy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help with this. On a final note Edgepark didn't tell me my payment didn't go through due to having a new card sent to me. I thought I changed it but figured it out  on my own. They really should work on their lack of communication. Thanks again!

Dear Revdex.com, Thank you for bringing to our attention the concerns expressed in the complaint filed on 10/20/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have addressed all concerns with the customer. The necessary adjustments have been made...

to the account to ensure correct products are shipped and proper billing is completed. An itemized statement was mailed to the customer, and a direct point of contact was provided for future billing inquiries. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 9/13/17. We have researched the complaint and spoke with the customer to apologize for any inconvenience. Edgepark is billing the customer according to the explanation of benefits provided by their insurance....

The customer is working with their insurance to request a review of the date of service in question. We will continue to work with the customer for further resolution based on the outcome of the reviewed claim. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 9/11/17. We have researched the complaint and taken the necessary steps for resolution. We have also spoken with the customer to apologize for any inconvenience. Please consider this matter resolved. Thank you...

again for bringing it to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in this review.  We have researched the complaint and spoken to the customer to apologize for any inconvenience.   Edgepark invoiced the customer’s primary health plan for an order that shipped 12/3/15 and was denied payment in...

full. As requested by the customer, Edgepark forwarded the invoice to the secondary health plan, which also resulted in a denial of payment.    The customer is aware that Edgepark has invoiced both the primary and secondary health plans and both have denied payment for the order. The balance remains the customer’s responsibility.   Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Customer Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 8/29/17. We have researched the complaint and spoken with the customer to apologize for any inconvenience. A review of the account was completed, and the customer was billed according to the explanation of...

benefits. An adjustment was applied to the balance, and the customer will be making payments on the remaining balance due. Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed.  We have researched the complaint and have attempted to speak with the customer to apologize for any inconvenience. After a review of the account, Edgepark is billing the customer according to the explanation...

of benefits provided by their insurance. Once we speak with the customer, we can address his additional concerns. Thank you again for bringing it to our attention. Sincerely, The Edgepark Customer Advocacy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find resolution has still to be determined.

Initial Business Response /* (1000, 6, 2016/06/29) */
Thank you for bringing to our attention the concerns expressed in the complaint filed.
Based on the review of the account, the balance reflected for date of service 11/6/15 is accurate. The order in question was processed and billed according...

to the member's plan benefits. We spoke to the customer to apologize for any inconvenience and offered a payment plan option as a resolution. The balance remains the member's responsibility.
Thank you again for bringing this matter to our attention.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not trust them whatsoever! Why, when I spoke to Paige on March 9, 2016 at 4:28 pm and she informed me she would talk to billing to investigate the charges, nothing was done at all until I filled a Revdex.com complaint on June 17, 2016 (because I was completely fed up with Edgepark sending me invalid invoices)? Then, all of a sudden, it only took 12 days for Edgepark to respond to a more formal complaint? What are they hiding? I would like the names, dates, times and the analysis of EVERYONE that was engaged in this outcome to be provided so that I can have a legitimate, accurate finding. Denying this only makes it worse. Again, if the company cared at all about their customers, they would realize that making a customer unhappy because of the company's own mistake, is not vey acceptable in a worldwide communication system. Also, the debt should be $590.40, instead of $622.30 according to the conversation I had with Sandy on July 12, 2016 at 2:40 pm when she tried to defend the wrong doing of Edgepark. She mentioned that WINhealth had made a mistake and accidentally didn't credit my deductibles properly. Funny how quick she was to blame others. It is very interesting dealing with people that are like that. No one is at fault but the customer and the health insurance; according to Edgepark. The ONLY outcome that I would unsatisfyingly accept would be if we half the balance of $590.40 so that Edgepark would have to acknowledge their wrong doing and I would pay the remaining 295.20 in increments. Remember, I was very explicit when I said I could not afford to pay for something I didn't have money for. I could probably make payments; interest free; of about $50 a month. This complaint could carry on for a long time. I know Edgepark will not comply with my requisitions asking about who was involved with the outcome of the complaint as well as settling to pay half of the balance owed. I wish to thank Revdex.com with the help I have received. Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned the merchandise and will definitely follow-up with my insurance company. I still would never do business with this company. They have a lot of work ahead of them. Thank you [redacted]

I am rejecting this response because:
This business provided billing just a month ago and never mentioned these charges until after insurance changed.  This company continued to process medical supply orders without mentioning past due amounts.  I had a prepaid credit card from my past insurance that I could have used for these supposed past due payments and always paid in full the amount that was charged and explained to me at time of order.

Initial Business Response /* (1000, 5, 2016/05/26) */
Thank you for bringing to our attention the concerns expressed in the complaint filed 5/16/16. We have researched the complaint and have spoken to the customer to apologize for any inconvenience.
We have determined that based on the date of...

the order in question, 12/24/15, and the fact that proper notification of the processing time was communicated to the customer we will remain with our decision that the balance due is the customer's responsibility..
Please consider this matter resolved. Thank you again for bringing it to our attention.
Sincerely,
Jerry D[redacted]
Sr. Analyst, Patient Advocate
Initial Consumer Rebuttal /* (3000, 7, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company called me to discuss my complaint. They said they stand by there decision on how they processed the order and it was correct. They're email clearly states to allow 7-10 days processing and shipping. I placed the order on 12/24/2015 and the order was not shipped until 1/4/2016. That is not within the 7-10'day processing and shipping. The order should have been sent to my insurance the day the order was placed or the next business day. Not 12 days later. They are a medical supply company and have to understand why I placed the order when I did. Again, I placed the order because I had met my deductible for 2015 and would not have any out of pocket expenses for the breast pump. I have contacted my insurance company and they said Edgepark can re-submit with the day it was ordered and they would process accordingly. Edgepark said they will not because it is not there policy. Edgepark also did not disclose that they would not bill insurance until the day the order ships. It is not my fault the pump was on back order. They should have disclosed that when I was ordering like every other company. If the order was processed correctly I would not have any out of pocket expenses, instead I now have a $265 bill.
Below is copied from there email to me:
Please allow 7 - 10 days for order processing and shipping. If additional information is needed or you have a copay, an Edgepark Representative will contact you. Otherwise, you will not hear from us until you receive the shipping confirmation email.
Final Business Response /* (4000, 12, 2016/06/24) */
Thank you for bringing to our attention the concerns expressed in the complaint filed on 6/20/16. We have researched the complaint and spoken with the customer to apologize for any inconvenience.
As previously stated, based on the date of the order in question, we affirm our decision that the balance due is the customer's responsibility. Proper notification of the order processing time was communicated to the customer. At the customer's request, we attempted to re-bill the order to the insurance company, but the request was denied.
Please consider this matter resolved. Thank you again for bringing it to our attention.
Sincerely,
The Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed. We have spoken with the customer to apologize for any inconvenience. Edgepark has worked with the customer to address her concerns and will monitor her account going forward to ensure timely order processing. ...

Thank you again for bringing this matter to our attention. Sincerely, The Edgepark Customer Advocacy Team

Dear Revdex.com, Thank you for bringing to our attention the concerns expressed in the complaint filed on 8/31/17. We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have issued a refund to the customer and addressed all of his concerns. He was provided...

with a direct point of contact for any questions or concerns moving forward. Please consider this matter resolved. Thank you again for bringing it to our attention. Sincerely, The Edgepark Patient Advocacy Team

Thank you for bringing to our attention the concerns expressed in the complaint filed on 4/16/17. We have researched the complaint and spoken with the customer to apologize for any inconvenience. We have updated the account based on the customer’s correct insurance coverage.Thank you again for...

bringing this matter to our attention. Sincerely, The Edgepark Patient Advocacy Team