Eevelle

Look at all of these very bad complaints. I wish I had read them before investing my hard-earned money to cover my brand-new RV that lasted less than 2 months. With all of these complaints you would think someone would do something about a company selling crappy product.

I ordered a cover for our golf cart to keep us out of the weather when it rains or get chilly. It fits fairly well except in the front of the side panels. They blow open in the wind and don't fit tight like we have seen on other golf carts. We are considering putting clamps on them to hold them to the cart. Otherwise, it is a nice cover and fits the rest of the cart well.

Really great covers and good customer service, will use again when I need a outdoor cover.

I received a boat cover that were really happy with, fit was excellent and material fells nice and strong,

Case #: [redacted] - [redacted] Dear Ms***:I am in receipt of your Revdex.com notice On 4/6/2015, Mr [redacted] submitted a case stating he purchased a boat cover on 1/8/online at www.N [redacted] com, order # [redacted] [redacted] was charged immediately He stated that he used our website and provided the year make and model and provided exact specs (DONZI 235SC) Mr [redacted] stated the cover he received was for a v-bow shape not roundNational Boat covers offer semi custom covers which accommodate a multitude of boat stylesOur site does not have an exact cover for the model boat that Mr [redacted] has and his boat style comes in different shapes in regards to the bow Our web schematics did not have Mr [redacted] ’s exact boat model as a selection This is where the order error may have occurred and resulted in the incorrect cover being sent Again please keep in mind our covers are semi customOn 2/16/We received the cover back from Mr [redacted] in used condition The cover was returned to us with a 5” grease stain Our return policy is very clear in stating that the cover must be returned to us in new condition This was not the case and pictures were provided to Mr [redacted] regarding the condition of the coverAll documentation is included in the response to include our web schematic for ordering, pictures and our return policy

Customer was issued a refund of $on 8/30/

Case #: [redacted] P [redacted] Dear Ms***: I am in receipt of your Revdex.com notice On 4/23/2015, Mr [redacted] submitted a case stating he purchased a boat cover on 1/27/ He stated we failed to honor the terms of their return policy as the boat cover that he purchased was too small On 2/27/we received the cover back from Mr [redacted] in used condition The cover was returned to us in used condition with areas of damage to the fabric which appeared to be caused by the cover being rubbed/rubbing on something Our return policy is very clear in stating that the cover must be returned to us in new condition This was not the case and pictures were provided to Mr [redacted] regarding the condition of the cover Mr [redacted] was contacted on 3/5/informing him that we are unable to accept the cover for a return/ exchange or issue a refund as the cover was returned to us in used condition On 3/9/Mr [redacted] spoke to one of our representatives regarding his return and Mr [redacted] was upset As an act of customer good will Mr [redacted] was offered a modification to add length to the cover at no charge or 50% off the purchase of a new cover which is outside of the company policyOn 3/10/Mr [redacted] sent an email stating the pictures that were sent to him with the damage to his cover were not the correct pictures and that we sent him the wrong pictures for another cover The pictures sent were the correct pictures for Mr***’s cover; it was the flash going off while taking the pictures causing the cover to look a different color Management made several attempts 3/11/2015, 3/12/2015, 3/16/and left messages for Mr [redacted] to return our call, but was unable to touch base with Mr***On 3/18/the cover was sent back to Mr [redacted] as the cover needed to be removed from inspection and Mr [redacted] did not move forward with the resolutions providedHe was also sent an email confirming the cover was being shipped back On 3/21/Mr [redacted] emailed that he received the cover back that the tears were not tears and there were no stain marks Our return policy is very clear and National Discount Stores offered more than a fair resolution to Mr [redacted] as the cover was not returned to us in new condition All documentation is included in the response- pictures and our return policy

I understand there warranty problems but the cover was secured properly and we bought the cover we bought because it was rated high for trailer abilityWe trailered it once and it ripped I was extremely disappointed in there customer service and the time it takes for them them return a phone call and even more upset that they will not do anything since I was out of town and had no other choice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Below is a copy of the email I sent to the company on 3/21/explaining my position in detail and listing the multiple times my calls and messages went unanswered, including the ultimatum I proposed for 4/4/ Since I did not hear from Eevelle by email or phone by 4/4/2015, I proceeded with filing my complaint with the Revdex.com Re: INVOICE From [redacted] P ***, MD [redacted] To [redacted] ,I received the boat cover in the mail yesterday, 3/20/2015, and inspected it thoroughly to try to understand what you and your manager are referring to as "stain marks" and "damaged fabric" What I discovered were actually small tears in an interrupted pattern highly suggestive of a manufacturing defect on the underside of the boat cover There are NO "stains" as you stated in your previous email I admit, however, that I did not inspect every square inch of the boat cover, especially the underside, when I first received it from your company, as I trusted it was in a new and unblemished condition A manufacturing defect would have easily gone unnoticed by me, since I was more concerned about a proper fit, and since the defects are on the underside of the cover The interrupted pattern of the fabric tears could not have resulted from rubbing on a sharp object, since that scenario would have produced a continuous tear, not the multiple tears that are spaced apart on my boat cover.In addition, I am already fully aware of the Return Policy; however, I will remind you and your manager that I DID return the product "in new condition, in the original packaging, containing original components free of debris (including grease stains or pet hair)" I certainly agree that the fabric appears "damaged" but NOT by a single fitting to my boat, but by your manufacturing process My first impression of your company and my buying experience was actually quite positive--I even took the time to give Eevelle a 4-star review online However, I am deeply troubled and disappointed about my return/exchange experience, thus far, since it appears that what I thought was a reputable company, is actually attempting to break its agreement and shortchange one of its customers Therefore, if your manager refuses to issue me a full refund or exchange for the next size up (I will pay the additional cost as stated in my previous email), I demand that you forward this email up the chain of command to her supervisor or to the company owner if necessary in order to obtain a fair resolution to this issue I have already returned calls twice to your manager, "Emmy", on 3/11/2015, who did not return my calls -- I left a voice mail once, and the second time I spoke to a person who stated Emmy was in a meeting and that he would give her the message.This issue is not worth my time or resources to resolve my grievance with small claims court litigation; however, I assure you, if Eevelle, will not honor their return policy within two business weeks ending on 4/04/in a satisfactory manner, I will proceed to file a formal complaint with the Revdex.com, as some have already done, in addition to posting my experience with the public criticism and complaints I have been reading on Facebook, regarding other dissatisfied customers who have purchased from Eevelle [redacted] , I am fully aware that you are simply the "messenger" and not the authority to make decisions; however, if I do not hear from your manager or her supervisor, or from the owner by the stated deadline, I will assume you have not forwarded this email, or that Eevelle refuses to honor their return policy I will then proceed with actions discussed above And, with all due respect, I reject your manager's offer for me to purchase, yet, another boat cover at "half price" which would in essence, increase my net purchase cost to over $450, which is both unreasonable and unfair, for all the reasons stated above.Sincerely, [redacted] P***, MDCell: 903-714-[redacted] [redacted] ***, Customer Service Assistant Manager stated, "As an act of customer good will Mr [redacted] was offered a modification to add length to the cover at no charge" This statement is grossly and I challenge the company to produce any emails that document this offer I have saved every email correspondence and nowhere do they indicate such an offer was ever made The company ONLY offered to sell me another boat cover at 50% off which is unacceptable since I did nothing to cause the tear defects in the fabric to begin with Once again, and for the last time, I returned the boat cover to the company after only one fitting Does attempting to fit a poorly sized boat cover really constitute a "USED CONDITION" as the company continues to insist? If the tear defects resulted from my attempt to fit a size-too-small boat cover on my boat, then the company should have sent me one that fit correctly in the first place A properly fitting boat cover is what I paid for and it is what you advertised to deliver! Otherwise, I returned the boat cover in the exact NEW condition in which I received it complying with the terms of your return policy If the tears did not occur when attempting to fit the cover, then they had to be there from the very beginning as part of a manufacturing defect The cover was NEVER "used" as you accuse me of doing, since I put the cover back in the box after trying ONCE to fit the cover on the boat Lastly, if you are willing to "add length to the cover at no charge" as you allegedly offered to me weeks ago, then I accept your offer Of course, if the matter is "closed" as you indicated in your letter, then we have nothing more to discuss Sincerely, [redacted] P***, M.D

Regarding this complaint-Thank you for your responseYour item did ship via expedited delivery, we credited you $back from your original order, and included free wheel coversAlthough we understand that you disagree with our business practices, we do work very hard to fulfill the orders and keep our website and customers updated as quickly and efficiently as possibleI do apologize that you are not satisfied with your experience, and appreciate your feedback very muchWe are a small team and much of our process is manual at this time, but we are developing the programming to enable the website to connect with our inventory availability and keep our customers updated on a more regular basis than we have the current capabilities to do.Thank you very much for your business and your willingness to participate in working towards a solution[redacted]

Customer contacted our Warranty Department on 7/16/ Based on explanation of the claim and pictures provided the customer was denied Our warranty states no modification The product must also be properly installed and securedIt was noted that there was no visible manufacturing defect upon arrival of the cover The damage to the cover occurred while being trailered The warranty claim was denied.Attached is a link to our warranty policy for review.http://www.nationalboatcovers.com/a/warranty.html

Hello,In response to this customer's complaint, we offer the following notes:06/04/2015: Customer called in waiting to return his coverHe was unhappy because it did not have the slots to accommodate his ski tower, and said that because it was raining, he had needed to throw it over the tower in order to keep as much rain off his boat as possibleI let him know that because he had used the cover to keep his boat out of the rain, although he saw that that the cover was not made for a boat with a ski tower, we were unable to exchange the cover, per our returns policyHe became verbally confrontational, and began to yell over me as I attempted to speak to him He was extremely rude and I wound up letting him know that if he did not discontinue cursing and yelling at me, I would need to disconnect the callHe requested that I escalate the call to a supervisor, and I advised him that I was the acting supervisor, but that I would speak to my supervisorOnce we disconnected, I spoke to [redacted] , who had been listening to our exchangeShe agreed with me that what I had advised him was correct, so I emailed him and let him know that per our returns policy which is posted on our website, we are unable to accept anything back in used condition, and emailed the returns policy to him in quotation marksNR"These are the notes in the customer's account, from the agent who took his initial callAny returns, per our policy, must come back in new condition, and our sending a return shipping label is at our discretion, also per our posted returns policy.Had the customer NOT used the cover in the rain, we would have been happy to send him a return shipping label, at our cost, in order to bring the cover back for an exchange, seen here:"Return PolicyReturns / ExchangesWe want you to have a quality product that suits your needsWithin days of receipt of your order, you may return your item for refund or exchangeCONDITIONSThe product must be in new condition, in the original packaging, and contain all original components.Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted.The cover must be clean and free of debris, including grease stains or pet hair(Please be sure your boat and motor are clean before you try on your cover)Custom and Special Order products are not refundable or exchangeableIf you wish to return your new item for a refund or exchange, please contact us via phone at 800-616-or email your request to [email protected] Upon approval, you will be provided a Return Goods Authorization (RGA) number You will also be sent a pre-paid UPS Shipping Label via email Please print and attach the UPS Shipping Label to the outside of the box(s) being returnedFor shipments outside of the lower United States, all freight and applicable duty charges are the responsibility of the purchaserThis includes the initial purchase and any returns/reshipments.We cannot accept any packages freight collect or COD All returned items require an RGA number and are subject to inspection prior to final approval for a refund or exchange You will be notified with final determination once returned product inspection is complete.REFUNDSAll purchases that qualify for refunds will be credited to the same method of payment that was used for the original purchaseAll approved refunds are processed and credits issued within business daysNote: it may take an additional week for the credit to show on your statementEXCHANGESReplacement products will be shipped after we receive, inspect and approve your returned product.If you need your new item immediately, you may consider placing a new order Please notify your Customer Service agent."?Please let me know if you have any questions, [redacted] - [redacted]

We have resolved the complaint, the customer no longer wants a refund because we are shipping his order tomorrow

Date Sent: 9/26/11:20:AMCustomer will be sent a ship label to return the cover for a refund Our Return Department will send the label and instruction later today.Only requirement for all our returns is that it is inspected and in new condition

Eevelle stands by its policy as stated previously and our original response to the complaint

Hello,In looking up the history of this customer's file, I see that we offered to bring back the customer's item in order to either replace it or refund them, per our returns policy (On our website) which states as follows:"Return PolicyReturns / ExchangesWe want you to have a quality product that suits your needsWithin days of receipt of your order, you may return your item for refund or exchangeCONDITIONSThe product must be in new condition, in the original packaging, and contain all original components.Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted.The cover must be clean and free of debris, including grease stains or pet hair(Please be sure your boat is clean before you try on your cover)Custom and Special Order products are not refundable or exchangeableIf you wish to return your new item for a refund or exchange, please contact us via phone at 800-616-or email your request to [email protected] Upon approval, you will be provided a Return Goods Authorization (RGA) number You will also be sent a pre-paid UPS Shipping Label via email Please print and attach the UPS Shipping Label to the outside of the box(s) being returnedFor shipments outside of the lower United States, all freight and applicable duty charges are the responsibility of the purchaserThis includes the intitial purchase and any returns/reshipments.We cannot accept any packages freight collect or COD All returned items require an RGA number and are subject to inspection prior to final approval for a refund or exchange You will be notified with final determination once returned product inspection is complete.REFUNDSAll purchases that qualify for refunds will be credited to the same method of payment that was used for the original purchaseAll approved refunds are processed and credits issued within business daysNote: it may take an additional week for the credit to show on your statementEXCHANGESReplacement products will be shipped after we receive, inspect and approve your returned product.If you need your new item immediately, you may consider placing a new order Please notify your Customer Service agent."In the customer's confirmation email upon receipt of their purchase, we do state that during peak season, lead times may varySummertime is peak boat season, and our biminis are taking longer than normalAlso, we do not send out a replacement until the returned item is received, inspected, and confirmed to be in new conditionIt is understandable that the customer is frustrated, but we have offered to bring back the item at our cost, and exchange or refund the item so long as it is returned in new condition.Thank you, [redacted] - [redacted] Warranty Specialist / Eevelle, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Regarding this complaint:Good Afternoon,Again, I apologize that the resolution which Mr [redacted] received was not satisfactoryI am surprised to hear that he remains frustrated, and am absolutely committed to seeing what I can do to enable Mr [redacted] to feel that he has received a resolution to his complaintHow can I facilitate a positive experience for Mr ***?Thank You, [redacted] / [redacted]

Date Sent: 9/26/1:44:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]