Eevelle

Regarding Mr [redacted], the item that he paid for was an RV cover that was warrantied for 2 years. We advised that if he wanted coverage for a 3 year warranty, he could pay the remaining balance for a 3 year warranty coverage period, which he declined.We did not tell him that we would resolve the...

situation with an arbitrator, as we have a warranty specialist who operates in-house.Per his Invoice, which I have attached, he purchased and received an RV Cover that was covered for a period of 2 years. You will see that the item SKU contains NDC at the end. That SKU is used for items that have 2 year warranties. I have also attached a copy of the original order per our dashboard, showing the SKU as well.I understand that he may have received incorrect packaging, but the warranty coverage and price difference was explained in full.You can see under the sale price, shown below, that the NDC brand carries a 2 year warranty:Special SavingsOriginal Price: $389.99No Code Needed (-$195.00) - 50%Sale Price: $194.99+ Free ShippingAvailability - IN STOCK - Ships next business dayFREE SHIPPING•EASY RETURN POLICY•FIT GUARANTEENDC Brand Specifications·         Marine grade waterproof roof·         Maximum UV protection prevents sun damage·         Zippered panels allow easy access to all entry points·         Easy flow air vents for billowing·         Adjustable front tension panels to remove unwanted slack·         Reinforced corners for added protection·         Military grade strap and d-ring supported anchor points·         Anti-hit reflective panels for added safetyNDC Brand Includes·         2 Year Warranty·         Adjustable front and rear tension panels·         Reinforced ladder cap·         Matching stuff sackRead Reviews:You can view the item in question by viewing the below link.[redacted]If you click “Add to Cart”, you will see that the SKU matches the item shown on his Invoice #129879.I completely understand that he would rather have a 3 year warranty than a 2 year warranty, but we did send him what he paid for.

Good Afternoon,Upon reading this customer's complaint, I went into this customer's notes that were in his file, and copied the following text; please see below:"05/09/2015:  D. can't find the front tag, center console pocket was 7 inches too short, (our center console height only accommodates...

up to 50" tall), says there is a small grease stain near the motor area and will "light us up" if we don't give him credit , I told him to do his best to get the mark off, he says he is very influential in the boat world and will slam us if we do not give him credit for hid return,at this point he wants a refund only, sent label#[redacted]-**05/18/2015:  [redacted]-ROYAL Was returned in used condition.Product has several grease stains along the rear.Product measured correctly 18.6'X96''X4'.Sent to inspection-**05/24/2015:  Created SO#[redacted] to send cutomer's cover back. I called to discuss possible modification, and the customer began to yell profanities at me; upon my request that he lower his voice and stop with the profanities because I was attempting to assist him, he told me "This is my money we are discussing here, g-da**it, and I am in control of this conversation. [redacted] was a jacka** to me, so I will be a [redacted] to you." At that point I interjected once more asking for him to allow me to assist without the foul language, and he continued, so I let him know that I would be disconnecting the call. We will be sending the boat cover back, as I let him know at the end of our conversation. **"The above are the notes from the conversations the customer had with our representatives, as well as the notes from our inspections team regarding the grease stains found on the returned boat cover.Per our returns policy, we are unable to take anything returned unless it is in new condition. Our rep made a judgement call based on the threats and intimidation used by the customer to "light us up" in the boating community, and allowed the customer the opportunity to return his cover in New condition. Unfortunately, the item came back with grease stains, so a representative contacted the customer to offer to possibly modify the cover, and the customer was so abusive verbally, that she was unable to assist him further.Should the customer desire to send the cover back, we can add length to the cover at no additional charge- However, we do not modify the width of the cover, because we are a semi-custom boat cover manufacturer, not a custom boat cover manufacturer. We match the customer's boat to a cover patterned after the style and length of boat that they have. In this instance, the cover that we sent out would have been able to be returned for a full refund if he had returned it in NEW condition. We have a very small percentage of covers that come back in used condition, and we do our best to work with those customers to provide a solution within our abilities. Thank You,[redacted]/ Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your assistance in this matter.  [redacted] from National Discount Stores has contacted me and they are offering to compensate me $100.00 for the time and labor that it took to alter the boat cover in question.  This is a satisfactory solution to the situation and I am accepting their offer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't believe that their recollection of the call is correct. I was not verbally abusive and never threatened them in anyway. As stated in my complaint, they wouldn't even pick up their returns/problems line.  If they would of answered the phone the first couple of times I called, the cover would of never been on the boat.  I had to call their order line to even speak with a real person. Their response seemed very predetermined as if that was their normal response to anybody calling to return a product.  I realize there isn't anything I can do to resolve this problem.  I ran a successful business for 11 years and would of never thought of treating a customer in this manner.  It just seems to me that doing business over the internet provides a easy platform for them to take advantage of people.  They surely would have a much harder time treating customers that way in person.  Knowing that they wouldn't stand behind their mistake, I have already taken the boat cover to a local shop and had it altered (That is were I should of done business in the first place).  The cost of the alteration was another $100.00 that I had to spend on their mistake.  It would be nice if they would admit they are wrong and at least pay for the alterations I had to have done.
Regards,
[redacted]

Case #: [redacted]Dear Ms. [redacted]:I am in receipt of your Revdex.com notice.  On 3/19/2015, Mr. [redacted] submitted a case stating he purchased a boat cover for a 22 foot pontoon boat. However, when the cover arrived, it appeared to be for "all-types" of 22 foot boats....

Within two months, the straps had pulled apart and the cover blew off in the wind. The boat filled with water and debris.Per our records Mr. [redacted] never made contact with us within the two months that he stated the straps pulled apart.  The first contact we had from Mr. [redacted] was via a letter that we received on 12/23/2014 nearly 11 months later from the initial time he purchased the cover. In the letter Mr. [redacted] asked for assistance in filing a claim. We responded to Mr. [redacted] via email and phone message on how to file a claim for the cover he purchased from us on 1/18/2014. We did not receive any response nor was a claim filed.  On 1/5/2015 we again reached out to Mr. [redacted] via email regarding the filing of a claim. On 2/16/2015 Mr. [redacted] contacted us demanding a full refund.  The return/refund policy was explained to Mr. [redacted].  Later that day we received the warranty claim from Mr. [redacted] and asked that he submit images to support his claim.  No images were submitted and additional follow up via email was sent to Mr. [redacted] with no response. On 3/4/2015 we received a demand letter from Maguire & Schneider, LLP. Attorneys at law from attorney [redacted] demanding a refund of $299.99 for client [redacted] file #[redacted].  We called and left a message for Mr. [redacted] to return our call.  Mr. [redacted] called right back and we explained the situation to him.  We let him know that Mr. [redacted] has had his cover for over a year. He contacted us 12/23/14 asking for assistance in filing a claim.  He was given the information and asked to file a claim.  No claim was filed and a follow up contact was made to Mr. [redacted] on 1/5/2015. Mr. [redacted] asked for a refund and the refund policy was explained to Mr. [redacted], Again he was asked to file a claim and submit pictures.  No claim or pictures were submitted.  Aclaim was finally filed and Mr. [redacted] was asked again to provide additional pics to proceed with his claim.  No pics were provided and a follow up was made again on 2/16/15 with no response.   We explained the refund and warranty policy to Mr. [redacted] the attorney and let him know that all Mr. [redacted] had to do was provide us pictures for us to complete his claim but did not do so.  We let him know that normally at this point we pro-rate the warranty but as a courtesy we will give Mr. [redacted] full credit towards his warranty replacement and Mr. [redacted] will be responsible for shipping costs.  Mr. [redacted] asked if we could use the pictures Mr. [redacted] provided to him.  We accepted the pictures from Mr. [redacted] and let him know that we would process his claim.  Mr. [redacted] let us know that he will have Mr. [redacted] contact us for arrangements.  Our warranty department was notified of the approved claim pending Mr. [redacted]'s response.Our website and documentation clearly outlines our Warranty and the process on how to file a claim which is found on our website:  www.nationaldiscountcovers.com/a/warranty.html   This includes our statement:   IN ALL INSTANCES THE MANUFACTURER WILL, AT ITS SOLE DISCRETION, REPAIR THE DEFECT OR REPLACE THE PRODUCT ON A PRO-RATED BASIS.Our website and documentation clearly outlines our return policy which can be found on our website: http://www.nationalboatcovers.com/a/return-policy.htmlReturn PolicyReturns / ExchangesWe want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may return your item for refund or exchange. CONDITIONS• The product must be in new condition, in the original packaging, and contain all original components.• Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted.• The cover must be clean and free of debris (including grease stains or pet hair).• Custom and Special Order products are not refundable or exchangeable. If you wish to return your new item for a refund or exchange, please contact us via phone at 800-616-0599 or email your request to [email protected].  Upon approval, you will be provided a Return Goods Authorization (RGA) number.  You will also be sent a pre-paid UPS Shipping Label via email.  Please print and attach the UPS Shipping Label to the outside of the box(s) being returned. We cannot accept any packages freight collect or COD.  All returned items require an RGA number and are subject to inspection prior to final approval for a refund or exchange.  You will be notified with final determination once returned product inspection is complete.REFUNDSAll purchases that qualify for refunds will be credited to the same method of payment that was used for the original purchase. All approved refunds are processed and credits issued within 5 business days. Note: it may take an additional week for the credit to show on your statement. EXCHANGESReplacement products will be shipped after we receive, inspect and approve your returned product.If you need your new item immediately, you may consider placing a new order.  Please notify your Customer Service agent.Mr. [redacted]’s warranty claim was approved for a replacement cover. However we never received the shipping cost to send the cover out to Mr. [redacted] nor have we received any contact from Mr. [redacted].  All  replacements under warranty are subject to shipping costs. The attorney that Mr. [redacted] utilized to contact us on his behalf accepted the resolution and passed it on to Mr. [redacted].   We have not received any additional contact or correspondence from Mr. [redacted] to resolve his issue and get his cover out to him.  We have offered Mr. [redacted] a replacement free of charge just the cost of shipping which is more than fair.  Mr. [redacted] needs to contact us for arrangements to ship the cover to him.  As a courtesy we will move forward and absorb the shipping cost and send the cover out to Mr. [redacted] to resolve his situation once he contacts us with shipping information. This matter is now closed. .  Please let me know if there is any other information you might need.  Sincerely, [redacted], Customer Service Assistant Manager [redacted]

Regarding this complaint-Again, we understand the customer feeling frustrated. We still stand by our offer to send the customer a pre-paid shipping label to bring the item in question for inspection, in an effort to ensure that the product that our customers receive is exactly what we advertise on the website. Additionally, we manufacture and offer semi-custom covers. The photos on the website are an example of the way our cover may fit on one particular RV model. We don't have photos on the website showing how the product will fit every single RV type on the market. Also, our product specs are available on every product page for review so that our customers can ensure that what they are ordering will be the best fit that they can get from us. Should the customer wish to do so, he can contact me directly at [redacted].Thank You,[redacted] / Customer Service ManagerNational Discount Stores

Regarding this complaint:Good Afternoon,Again, I apologize that the resolution which Mr [redacted] received was not satisfactory. I am surprised to hear that he remains frustrated, and am absolutely committed to seeing what I can do to enable Mr [redacted] to feel that he has received a resolution to his complaint. How can I facilitate a positive experience for Mr [redacted]?Thank You,[redacted] / [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Case #: [redacted] P [redacted]   Dear Ms. [redacted]:   I am in receipt of your Revdex.com notice.    On 4/23/2015, Mr. [redacted] submitted a case stating he purchased a boat cover on 1/27/15.  He stated we failed to honor the terms of their return policy as the boat cover that he purchased was too small.   On 2/27/15 we received the cover back from Mr. [redacted] in used condition.  The cover was returned to us in used condition with areas of damage to the fabric which appeared to be caused by the cover being rubbed/rubbing on something.   Our return policy is very clear in stating that the cover must be returned to us in new condition.  This was not the case and pictures were provided to Mr. [redacted] regarding the condition of the cover.   Mr. [redacted] was contacted on 3/5/2015 informing him that we are unable to accept the cover for a return/ exchange or issue a refund as the cover was returned to us in used condition.  On 3/9/2015 Mr. [redacted] spoke to one of our representatives regarding his return and Mr. [redacted] was upset.  As an act of customer good will Mr. [redacted] was offered a modification to add length to the cover at no charge or 50% off the purchase of a new cover which is outside of the company policy. On 3/10/2015 Mr. [redacted] sent an email stating the pictures that were sent to him with the damage to his cover were not the correct pictures and that we sent him the wrong pictures for another cover.  The pictures sent were the correct pictures for Mr. [redacted]’s cover; it was the flash going off while taking the pictures causing the cover to look a different color.  Management made several attempts 3/11/2015, 3/12/2015, 3/16/2015 and left messages for Mr. [redacted] to return our call, but was unable to touch base with Mr. [redacted]. On 3/18/2015 the cover was sent back to Mr. [redacted] as the cover needed to be removed from inspection and Mr. [redacted] did not move forward with the resolutions provided. He was also sent an email confirming the cover was being shipped back.  On 3/21/2015 Mr. [redacted] emailed that he received the cover back that the tears were not tears and there were no stain marks.   Our return policy is very clear and National Discount Stores offered more than a fair resolution to Mr. [redacted] as the cover was not returned to us in new condition.  All documentation is included in the response- pictures and our return policy.  Return PolicyReturns / ExchangesWe want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may return your item for refund or exchange. CONDITIONS·         The product must be in new condition, in the original packaging, and contain all original components.·         Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted.·         The cover must be clean and free of debris (including grease stains or pet hair).·         Custom and Special Order products are not refundable or exchangeable.   If you wish to return your new item for a refund or exchange, please contact us via phone at 800-616-0599 or email your request to [email protected].  Upon approval, you will be provided a Return Goods Authorization (RGA) number.  You will also be sent a pre-paid UPS Shipping Label via email.  Please print and attach the UPS Shipping Label to the outside of the box(s) being returned.  We cannot accept any packages freight collect or COD.  All returned items require an RGA number and are subject to inspection prior to final approval for a refund or exchange.  You will be notified with final determination once returned product inspection is complete.REFUNDSAll purchases that qualify for refunds will be credited to the same method of payment that was used for the original purchase. All approved refunds are processed and credits issued within 5 business days. Note: it may take an additional week for the credit to show on your statement.  EXCHANGESReplacement products will be shipped after we receive, inspect and approve your returned product.If you need your new item immediately, you may consider placing a new order.  Please notify your Customer Service agent. We have not received any additional contact or correspondence from Mr. [redacted] as we have shipped the cover back to Mr. [redacted] as it is his property.This matter is now closed.  .   Please let me know if there is any other information you might need.   Sincerely,    [redacted], Customer Service Assistant Manager [redacted]   Return PolicyReturns / ExchangesWe want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may return your item for refund or exchange. CONDITIONS• The product must be in new condition, in the original packaging, and contain all original components.• Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted.• The cover must be clean and free of debris (including grease stains or pet hair).• Custom and Special Order products are not refundable or exchangeable. If you wish to return your new item for a refund or exchange, please contact us via phone at 800-616-0599 or email your request to [email protected].  Upon approval, you will be provided a Return Goods Authorization (RGA) number.  You will also be sent a pre-paid UPS Shipping Label via email.  Please print and attach the UPS Shipping Label to the outside of the box(s) being returned. We cannot accept any packages freight collect or COD.  All returned items require an RGA number and are subject to inspection prior to final approval for a refund or exchange.  You will be notified with final determination once returned product inspection is complete.REFUNDSAll purchases that qualify for refunds will be credited to the same method of payment that was used for the original purchase. All approved refunds are processed and credits issued within 5 business days. Note: it may take an additional week for the credit to show on your statement. EXCHANGESReplacement products will be shipped after we receive, inspect and approve your returned product.If you need your new item immediately, you may consider placing a new order.  Please notify your Customer Service agent.We have not received any additional contact or correspondence from Mr. [redacted] as we have shipped the cover back to Mr. [redacted] as it is his property. This matter is now closed. Please let me know if there is any other information you might need.  Sincerely, [redacted], Customer Service Assistant Manager [redacted]

We have waived the restock fee if the customer wishes to exchange for another cover.  The concern is that we manufacture semi custom cover that are adjustable within a range.  The cover the customer order from our website was what we shipped. The customer received an adjustable 33-37 ft cover.  This is the correct cover to fit the 34ft RV in question.  Any replacement cover would fit in the same size configuration.   Would suggest the customer try on the cover.  Using the adjustable straps contained with the product.

Customer purchased an RV Cover from National Covers on 10/26/17.  The purchase was by the customer through our website.The customer purchased a 27-28’ Semi Custom Cover.  The customer received from us a cover measuring 342” (28’ 5”).   The cover is the correct size to what was...

ordered.The customer was sent an order receipt and confirmation that also indicated the size of the cover ordered.Upon installation the customer noted that the cover tore.   Thus not covered under our Return or Warranty policies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I didnt buy this cover solely online. I first spoke directly to a person and told them I had a 28ft rv toybox with and extra three inches on the back top sticking out, making it 28ft 3ichs. The sales person insisted that a 26 to 28ft cover would fit guaranteed, not to worry they are built over size 5 or 6inches so it would fit, meaning that the cover would be 28ft and 5 or 6inches. The cover measure out at 27ft and 6 inch at least a foot shorter than promised. Their complaint was saying theres a little dirt on the cover which seems unavoidable to some extent because of the size of my toy box. This would never had happen had in the beginning I was given the proper size for a 28 to 30footer toybox cover. I feel im being treated completely unfairly. I asked multiple times about the size I need and she kept insisting that it would be correct. 
Regards,
[redacted]

Regarding this complaint-First, we apologize for the customer's frustrations.We recently moved facilities, and although we have tried to address all of the returns that have come in to the new shipping and receiving department, we have become backlogged to a degree not previously...

experienced. Ms [redacted]'s refund paperwork was sent to our Accounting Department this week, and her refund will be applied within the next 2-3 business days, as the entire process generally takes 3-5 business days. We will contact Ms [redacted] when we are back in the office tomorrow, and discuss what options we have to further assist her at our expense, as a gesture of customer goodwill. Again, we sincerely apologize that Ms [redacted]'s experience has not been the absolute best that we as a Company can offer, and we will reach out to her on Friday, November 27 in the efforts to better her customer experience.Thank You,National Discount Stores

March 10, 2015   Revdex.com [redacted] 4747 Viewridge Ave #200 San Diego, CA 92123   Case #: [redacted]   Dear Ms. [redacted]:   I am in receipt of your Revdex.com notice.    Our website and documentation clearly outlines our Warranty which is found...

on our website:  [redacted]      This includes our statement:   IN ALL INSTANCES THE MANUFACTURER WILL, AT ITS SOLE DISCRETION, REPAIR THE DEFECT OR REPLACE THE PRODUCT ON A PRO-RATED BASIS.   Eevelle sells and distributes its products all over the country.  Eevelle selects and purchases all its own materials and has every level of confidence the fabrics will match the term of the warranty.  Unfortunately, the weather conditions where our product is used and the storage habits of our customers vary significantly.  For this reason, Eevelle determined the pro-rated warranty option to be the best way to provide the best level of service in these rare events.   Once it was determined Mr [redacted]’s cover could not be repaired properly, he was provided an option to have it replaced on a pro-rated basis given he had use of the cover since 2013.    Mr [redacted] approved the warranty cost, paid the prorated value, and was shipped a replacement cover on 2/3/2015..  This mater is now closed.    Please let me know if there is any other information you might need.    Sincerely,       [redacted], COO [redacted]@eevelle.com

Responding to Mr. [redacted]'s claim for his golf car enclosure.   On 4/7/17 - the initial dialogue was received.  Mr. [redacted] stated he had an issue with a strap on his golf enclosure.  Abigail in our Returns Dept. requested pictures, which were sent.On 4/10/17 - Mr. [redacted] followed up...

with next step inquiry.  Abigail informed him in compliance with our Warranty Policy we would send a ship label for the enclosure to be returned at our expense.   We would have the strap repaired and return the enclosure at our expense.  On this same date Mr. [redacted] responded that it was the "rainy season and he had a number of tournaments".   There was no request or dialogue about sending a replacement strap.After 4/10/17 there is not further communication from Mr. [redacted].  As stated from the outset and in compliance with our Warranty Policy, we will repair the strap as noted on 4/10/17.

Review: On 3/11/2015 @ 7:20 am , I Contacted National Covers to requested a correct size Van Cover. [redacted] in Cust Serv. stated she would email the UPS label to me, & she apologies. [redacted] informed she wasn't sure if they had a smaller size!? Yet by thier labels its indicates they carry them!? !She puts me on a brief hold to check and claims they do not. So inform me that she will sens label and sorry for the mistake!

I Inform her there is no damage of course, just dusty from putting onto to the vehicle, and the weight of the cover it obvious hits the ground, even with two people carrying it. She said she understood, but in which case maybe I can get Partial Credit!???? I ask for what its not damaged!? We just got it, tried it on yesterday 3/10/2015!

We don't park our vehicle in the house, our car is clean, naturally it will get dusty just from the ground, vehicle... Stated she understands .... But she needed to speak to my manager, and get back to me.Two hours later, I didn't hear back, so I called again @ 9:41 am, She answers, but is on the phone with another customer. I'm on hold for five min. A gentleman, [redacted] gets on the line to offer his assistance. I explained the whole thing again. He says in those cases which is normal they just DUST it off for the next customer, but since [redacted] was helping me, he will let her continue to assist me, puts me on hold.

[redacted] gets on the phone to ask is this [redacted]!? Yes, I have unfortunte news for you! I spoke to my manager who says because its dirty we can't take it back, refund your money, exchange. I requsted to speak to her and describe "Their" Debris Policy As I just spoke to [redacted] and he told me something else, also Ours was NOT in a bag! [redacted] said oh it wasn't!? How do we know it wasn't used prior!? This is a little dirt, not damage. Also [redacted] stated its says our Their Policy Per her supervisor to clean wash the vehicle!? I stated it does not say that I printed The Easy Return Policy .They haven't even SEEN itDesired Settlement: All I wanted is to exchange for another size. If they do not have the correct size refund money.

They have not seen the products condition, nor at this point do I believe they stand by their easy return Policy. I was informing them of something. I have received the run around for hours! No calls back, different responses, answers.

Business

Response:

Dear [redacted] I am the new director of operation at Eevelle, the manufacturer of covers for boats, bimini tops, RVs, and Golf carts.We have a new management in place, and I read with a lot of concerns the negative feedback you left on the Revdex.com website back on 03/11/2015, regarding an RV cover you purchased from our website. We take your complaint seriously, and would like to earn your trust again. As a gesture of goodwill, I would like to offer a 25% refund ($81.75) on your purchase. I am not in a position to offer a full refund since our notes indicate the cover is not in a new and resalable condition which is our requirement for an exchange or refund. Unfortunately, we do not have a smaller cover of this type that would fit your vehicle perfectly, so we are not able to accommodate an exchange. If you are interested, please let me know, and I will authorize a refund check for $81.75. Sincerely, Thank You [redacted] / CFO - Operations

I have no complaints, we went to web site read how to measure for replacement Bimini top for our boat... easy with directions, ordered what we needed, top came in a reasonable amount of time... took us less than 15 minutes to replace... have been using top since around April, with no problems... great shade provided in this FL heat... great price for what we needed,, have and will recommend company to friends and family...

Review: we purchased a boat cover from this company and it offered a 7 year warranty. the 2nd day we put it on the boat it got holes in it. I have contacted the company, sent pictures like they asked, the person that emailed me back had asked for them, then they told me they would check with the manager & get back to me. I have not heard from them. I emailed them two more times, still no contact. the last email was on 6/28/13. still no answer. would like to see if I could get some help in getting my money refunded. I still have all the emails that I sent & their reply if you need me to forward them on. I am willing to send the cover back and get a new one or just get my money back. paid by [redacted]Desired Settlement: would either like refund or replacement.

Business

Response:

Dear [redacted], I am the new director of operation at Eevelle, the manufacturer of covers for boats, bimini tops, RVs, and Golf carts.We have a new management in place, and I read with a lot of concerns the negative feedback you left on the Revdex.com website back on 07/31/2013, regarding a boat cover you purchased from our website. We take your complaint seriously, and would like to earn your trust again. As a gesture of goodwill, I would like to offer you a 50% discount for any new product we have on our website if you are interested: www.nationalboatcovers.com If you are interested, please let me know, and I will a have customer service representative contact you to get you a great cover that fits your boat Sincerely, Thank You [redacted] / CFO - Operations

Review: I was shipped a product that is not representative of what I ordered or what was represented on the web site...not even close The product arrived for a completely different boat. I have complained to them with no response.Desired Settlement: Full refund, including shipping costs and taxes.

Business

Response:

March 10, 2015 Revdex.com Hannah [redacted] 4747 Viewridge Ave #200 San Diego, CA 92123 Case #: [redacted] – [redacted] Dear Ms. [redacted]: I am in receipt of your Revdex.com notice. On 11/6/2013, Mr [redacted] submitted a case stating he was unsatisfied with the quality of our product. Mr [redacted] demanded a full refund prior to having the item returned to our facility. A full credit was processed on11/7/2013. The item was finally returned on 11/19/2013 at which time we determined the item was exactly what was shown on our website, it matched all the materials stated on our product description and represented what was shown on our web site. This mater is now closed. . Please let me know if there is any other information you might need. Sincerely, [redacted], COO [redacted]