Eevelle

Review: I order a boat cover from this business. I received it on June 2nd and tried it on my boat on the morning of June 4th. I spent a generous amount of time with one of their customer representatives before ordering to insure I was ordering the correct cover. My boat is equipped with a ski tower and the cover I received would not fit. I called the business several times throughout the day to see how to proceed with this issue. They did not answer the phone. I sent them an email at 3 pm (CST) that day, once again they didn't reply. I called them at 5 p.m. (CST) and finally got a hold of a representative (Nicole). She informed me that due to me putting it on my boat and leaving it there for a substantial amount of time that according to their return policy it is considered used and they can not take back used products. I asked to talk to a supervisor and she refused. She said she would expedite my request and call me back by the close of business that day (7 pm CST). They failed to call me back, but did send an email sometime that evening stating that due to their policy they would not accept it for return. I could understand if I ordered the wrong product, damaged it badly, soiled it, or destroyed it why they wouldn't take it back. But the simple truth is they sent the wrong cover to me even after I spent a generous amount of time on the phone with one of their representatives insuring I was ordering the correct one, and I am stuck with a $500.00 boat cover that I have no use for.Desired Settlement: I would of liked to exchange the product for the correct one, but after the way they have treated me I would prefer to get my money refunded and do business with another company that stands behind their products.

Business

Response:

Hello,

Review: I purchased 1 of their covers for my RV. It was ordered as instructed on the order form. The pictures indicated that the complete vehicle would be covered and they stated the cover would fit. It was 15 inches to short on each side. All their advertising photos showed the complete vehicle would be covered. The short sides caused the cover to allow any light wind to get up under the cover and cause the cover to lift up and down causing rubbing on the vehicle finish and finally came partially off. I contacted them and sent them photos and they said it fit correctly. I received the cover on october 10, 2015 and installed it on the vehicle november 1, 2015. This cover has a 3 year warranty. The cause of the problem is due to the sides being 15 inches to short. I asked them to replace the cover with one of correct size and they refused.Desired Settlement: 1) Prefer a refund

2) replacement with a cover that will fit correctly. the entire vehicle must be covered.

Business

Response:

Below please see the notes that were written in the customer's

file when this warranty claim was submitted:

CSR-DKR 11/20/2015 14:07

customer called in and refused to provide further photographic

evidence. customer became irate. I re explained the issue and offered to send

return label if he did not wish to send photos. Customer then proceeded to

verbally abuse the warranty specialist calling her a "[redacted]"

he then hung up. As we have requested photos multiple times, this claim is

closed do to lack of evidence and non compliance.

CSR-DKR 11/20/2015 14:04

Status Changed:"Pend" => "Decl"

CSR-DKR 11/13/2015 14:36

Problem is not quite clear. Emailed customer for more pictures.

CSR-DKR 11/13/2015 14:36

Status Changed:"New" => "Pend"

First, when he originally contacted us to complain about the sides

being too short in height, the agent explained to the customer that the cover

is semi-custom, and that the cover that he received is the only pattern that we

carry for the Class C, which is what the customer ordered online.

Second, there is no online web form that our customers fill out-

They simply choose their RV Class, choose the cover model they would like,

select their size, then add the item to their cart. Our product specifications

are listed on each product web page by height, length and width. The customer did this himself, with no phone assistance.

Third, if the customer had contacted us and requested to return the

item immediately, we would have been happy to do so. As it stands now, the

customer chose to use the cover, which voids our ability to authorize a return

for the item per our returns policy, listed below on our web page:

Returns/Exchanges

We

want you to have a quality product that suits your needs. Within 30 days of

receipt of your order, you may return your item for refund or exchange,

provided it meets the criteria outlined below. Returns and exchanges outside of

30 days will be at the Company’s sole discretion, and will be eligible for

store credit only.

Holiday

Returns/Exchanges

We offer an

extended return period during the holidays to accommodate gift giving. Any

products purchased between November 15 – December 31 are eligible for returns

until January 31. Normal condition restrictions apply.

Conditions

·

The

product must be in new condition, in the original packaging, and contain all

original components

·

Soiled,

wet, mildewed, torn or otherwise mishandled covers cannot be accepted

·

The cover

must be clean and free of debris, including grease stains or pet hair. (Please

make sure your vehicle is clean before you try on your cover)

·

Custom

and Special Order products are not refundable or exchangeable

If

you wish to return your new item for a refund or exchange, please fill out our Returns Form.

Exchanges

Replacement

products will be shipped after we receive, inspect and approve your returned

product. If you need your new item immediately, you may consider placing a new

order. Please notify your Customer Service agent via phone at [redacted].

For

shipments outside of the lower 48 United States, all freight and applicable

duty charges are the responsibility of the purchaser. This includes the initial

purchase and any returns/reshipments

For

authorized return requests, National Discount Stores will send a Return Goods

Authorization (RGA). Return shipping costs for exchanges will be paid by

National Discount Stores. Return shipping costs for refunds shall be the

responsibility of the customer. In the event the purchaser decides to ask for a

refund instead of an exchange and National Discount Stores has already paid for

return shipping, the return shipping cost will be deducted from the total

refund.

**Please

Note** National Discount Stores cannot accept any packages which are freight

collect or COD. All returned items require an RGA number and will be subject to

inspection prior to final approval for a refund or exchange.

Refunds

All

purchases that qualify for refunds will be credited to your original form of

payment. All approved refunds are processed and credits issued within 5

business days. Note: it may take an additional week for the credit to show on

your statement. Please, be aware that return shipping cost for a refund request

will be the purchaser’s responsibility.

Shipping

For

shipments outside of the lower 48 United States, all freight and applicable

duty charges are the responsibility of the purchaser. This includes the initial

purchase and any returns/reshipments. Also, return freight will be the

purchaser’s responsibility for any refund request.

We offered on November 20th to send the customer a pre-paid return

shipping label in order to bring in the item and A, Inspect it for any

manufacturing defects, repairing or replacing the item if any were to to be

found and B, Measure the item to see whether or not it is made to the specs

that we list on the product page. As you can see from the notes above, the

customer became verbally combative, cursed at the warranty specialist, and hung

up the phone.

At this time, should the customer desire to re-submit a warranty

claim, we are more than willing to send a pre-paid shipping label to bring in

the item for inspection. Should we find any manufacturing defects, we are happy

to work with the customer. Warranty claims however are not eligible for refunds

or exchanges.

Thank

You,

[redacted] / Customer

Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I admit that I used profanity on the phone. It took 6 calls over the coarse of 4 days to get a response from the company. When I did finally speak to the customer service rep, she repeatedly asked me questions as to why I was calling and every time I tried to answer her questions she would immediately talk over me until I would quit talking then she would quit talking. After about 10 minutes of this treatment I asked if she was interested in hearing my response to any of her questions and she said go ahead and as soon as I started to explain why I was calling she started talking over me. Being very frustrated at this point, profanity came out and guess what she heard that. Her follow up email stated that she was unaware of any defect based on the pictures I sent which showed all sides of the vehicle. She asked for more photos but didn't say of what. The photo's I had sent showed that the cover was to short for the vehicle it was designed for. She also stated that based on the photo's I sent the cover fit correctly which is when I realized I had no choice but to try and use the cover. She also stated that they would send a call tag for return but if they determined there was no issue with the cover it would be my expense to return the cover to them and also my expense for return shipping back to me. I then would have another $100 of shipping cost into a cover that doesn't fit correctly and I cannot use. When ordering I followed their online instructions which indicated and showed that the cover I bought would fit my vehicle and cover it completely wheels excluded. My complaint is that the cover didn't fit correctly as represented in the photo's and description on their website. The photo's I sent to them clearly show the side length being to short. In my opinion this company has had a lot of complaints on product recently and are making every attempt to not stand behind their product and honor the 3 year warranty which was a big part of my willingness to buy from them in the first place. I would never have purchased knowing what I know now.

Regards

Business

Response:

Regarding this complaint-

Review: Placed order for travel trailer cover on 9/29/15. Website said product was available. Phone sales rep said same and took all my information including my credit card information. After getting all my information, phone rep told me that item was not in stock after all but that it would be available 10/26. Placed order. After a couple days let company know that item still listed as available on website. Website eventually changed to list availability 10/26. After another day or so it was listed as available again. Then within another day or so it was listed as available 11/3. Emailed company on 10/15 and was told my item would be available 11/3 - company had never reached out to tell me of additional delay. Called company on 10/31 and rep told me the item would be available on 11/14. I asked to speak to a supervisor. [redacted] told me this date was wrong and that my cover would be sent out by 11/3. She promised to follow personally and keep me posted. I left phone messages for [redacted] 11/2 and 11/3 asking for a call back. Calls were not returned. On 11/4 I was told by [redacted] that the cover was arriving that night and would be shipped within 24 hours. Then in a minute or two, she suddenly told me that it wouldn't be to their warehouse until 11/14. On 11/6 received credit card statement and company placed charge against my credit card account for item on 9/30! Currently, company website STILL lists item as available week of 11/3. I told them about this again nearly two business days ago but it has not been changed. It is very hard to believe this company doesn't know what it is doing in terms of falsely acquiring sales based on incorrect information intentionally placed on their website and taking customer money for weeks or even months before product is shipped.Desired Settlement: I want the company's false advertising on its website to stop. I want the company to stop taking customer money before product is shipped. I would like the product I ordered over 5 weeks ago, and which will only be received in AT LEAST 2 weeks more, to be given to me gratis for all the egregious bad business practices and aggravation I have experienced.

Consumer

Response:

I am in the process of complaining against Eevelle LLC through your office. You notified me on 11/7/15 that my original complaint, filed through your system, has been forwarded to Eevelle. This is an update.

Review: I ordered a Fifth Wheel RV cover 2 years ago. After six months, the cover just started falling apart. Contacted the company, they did honor their warranty which is 3 years. They sent me a new cover. Once again, I covered the RV, after 5 months, the new cover fell apart once again. I contacted the company once again and they said it would have to be prorated because I was on my third year. Received the new cover on May 28,2014, covered the RV once again. Took the cover off July 19,2014. Cover has already starting to fall apart once again. Tracking number on cover is [redacted] (UPS). I don't care about the money lost, I care about this company selling a inferior product. If you check on Amazon, you will find bad reviews on all the expedition covers. They are ripping people off with their product. Now after three covers from them I have to go out and buy another cover for my RV. I am limited on my expenses since I am retired and living off of Social Security. I am sure I am not the only person that has complain about their covers. Any help would be appreciated.Desired Settlement: Just want to stop this company from selling a inferior product and ripping off the consumer.

Business

Response:

Dear [redacted] I am the new director of operation at Eevelle, the manufacturer of covers for boats, bimini tops, RVs, and Golf carts.We have a new management in place, and I read with a lot of concerns the negative feedback you left on the Revdex.com website back on 07/19/2014, regarding an RV cover you purchased from our website. We take your complaint seriously, and would like to earn your trust again. As a gesture of goodwill, I would like to offer you a 50% discount for any new product we have on our website if you are interested: www.nationaldiscountcovers.com If you are interested, please let me know, and I will a have customer service representative contact you to get you a great cover that fits your boat Sincerely, Thank You [redacted] / CFO - Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have had two of your covers, and each one only lasted 4 months. Why would I want to purchase a inferior product again. I have already purchased another cover from a different company and this cover has lasted over 6 months and shows no wear as of this date. Your cover showed wear and deteriorating after 3 months. The only way I would be satisfied would received my money back for your cover and I sure this will not happen. Until you produce a better quality cover this matter will not be resolved. Thank you anyway for your offer.

Regards,

Review: On oct 14 2013 purchased a travel trailer cover from this company the cover I purchased was to fit a 24-27 ft trailer the day I went to put cover on it was tight and ripped at that time I did not remove cover because I was afraid of doing more damage so I left it until april 2014 on april 4, 2014 I went to remove cover and the zipper ripped out the same day I contacted the company and was told to send pictures of damaged cover. and I did on april 6 or 7 th I recevied an e-mail stating that the cover appeared to be to small and they would give me 15% off of a new cover ( because I had requested a size bigger) because the size they sent would not fit . I told them that was not acceptable and that the cover should be replaced . the next day I called and spoke to [redacted] and she was basically making it seem like it was my fault . and I told her that I ordered what you had on the internet and it should fit my 27ft. camper without tearing , and once again she tried to make me fell like I did something wrong and told me she was trying to help me and I told her how are you helping me when you are telling me I ordered a cover that ripped and you are telling me im stuck with it then I was told to measure my camper and send picture my camper measured 27ft 2 in and I did send pictures and now I have sent 2 e-mails stating that I have not heard from them and no one has replied I have all the e- mails and pictures this company has taken my money and will not respond or replace the product or refund my money I am asking for your help thank you...Desired Settlement: I do not want the cover replaced I want my money returned I dont want to do business with this company and I will tell anyone who is planning on doing business with them not too. they should not be in business!!!!

Consumer

Response:

Attention [redacted].

Review: Purchased boat cover 1/8/15 online at www.[redacted].com, order #[redacted] was charged immediately.

Website provided instructions during order to provide Boat Make/Year/Model, I provided exact specs (DONZI 1998 235SC).

The cover that shipped turned out to be for a v-bow shape not round (even though I provided my boat model).

Tried to fit cover on boat 2/1/15, clearly wouldn't fit, so never even used the boat cover, put in back in box immediately.

Called Customer Service [redacted] Akeli 2/1/15, she explained they should have sent me a rounded bow cover they sent the wrong one, I ordered and paid via [redacted] again for the correct one on 2/1/15 order #B[redacted], and received Return Goods Authorization number [redacted]-1 for previous incorrect sized boat cover. Returned cover from RGA on 2/17/15 and received email from [redacted] that their Return Inspection team found stains/marks on cover (with photos) and thus the cover is not considered 'new' and no refund will apply. I exchanged emails and calls disputing the fact about 'newness' of cover (I never used it) and that any marks were probably there when they shipped it to begin with, and/or were so minor they could be removed by wiping. They refused to change their position, I asked for management review, was told that a '[redacted]' would contact me, she never did. So I called again, and requested they ship the cover back to me so I could inspect myself and/or remove any marks, I received it on 2/23 and feel that any minor marks that were there were incurred before I even received the cover first time probably, so I spent a few minutes completely inspecting it 100% and easily wiped away any marks visible (couldn't even find the ones they sent me photos of so wonder if it was even my boat cover they took pics of?). So called [redacted] 2/28/15 and reported that there are no marks, it's 100% clean, it IS in brand new condition just as received, so I want to return for full refund. [redacted] says they will not allow a refund.Desired Settlement: Full refund of $226.99 charged to VISA if I ship the cover back the 2nd time. Willing to be flexible on shipping fees if required.

Reasoning: they shipped wrong size cover (their fault), there's no way to know if it fits unless you try to put it on, the marks may have been there when received (I didn't check that close when first received because I assumed it would fit and I wouldn't be returning it), any marks were easily removed in minutes by wiping with cloth regardless, there are no marks now at all, the cover is in 100% new condition, I don't want or need it and this merchant can easily resell this cover to someone else in new condition (and should).

Business

Response:

Case #: [redacted] Dear Ms. [redacted]:I am in receipt of your Revdex.com notice. On 4/6/2015, Mr. [redacted] submitted a case stating he purchased a boat cover on 1/8/15 online at www.N[redacted]com, order #[redacted] was charged immediately. He stated that he used our website and provided the year make and model and provided exact specs (DONZI 1998 235SC). Mr. [redacted] stated the cover he received was for a v-bow shape not round. National Boat covers offer semi custom covers which accommodate a multitude of boat styles. Our site does not have an exact cover for the model boat that Mr. [redacted] has and his boat style comes in different shapes in regards to the bow. Our web schematics did not have Mr. [redacted]’s exact boat model as a selection. This is where the order error may have occurred and resulted in the incorrect cover being sent. Again please keep in mind our covers are semi custom. On 2/16/15 We received the cover back from Mr. [redacted] in used condition. The cover was returned to us with a 5” grease stain. Our return policy is very clear in stating that the cover must be returned to us in new condition. This was not the case and pictures were provided to Mr. [redacted] regarding the condition of the cover. All documentation is included in the response to include our web schematic for ordering, pictures and our return policy.

Business

Response:

April 16, 2015 Revdex.com [redacted] 4747 Viewridge Ave #200 San Diego, CA 92123 Case #: [redacted] Dear Ms. [redacted]: I am in receipt of your Revdex.com notice. On 4/16/2015, Mr. [redacted] responded to our statement stating he is not satisfied with our resolution. We included all supporting documentation to back our return policy that is very clear. The item was not returned to us in new condition and once any type of cleaning solution is placed on the cover to remove stains it makes the cover a used unsellable cover. We cannot as a company, ethically re-sell this cover to another customer as a new item. We apologize this is not the resolution that Mr. [redacted] is looking for, as our return policy is very clear. Return Policy Returns / Exchanges We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may return your item for refund or exchange. CONDITIONS · The product must be in new condition, in the original packaging, and contain all original components. · Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted. · The cover must be clean and free of debris (including grease stains or pet hair). · Custom and Special Order products are not refundable or exchangeable. If you wish to return your new item for a refund or exchange, please contact us via phone at 800-616-0599 or email your request to [email protected]. Upon approval, you will be provided a Return Goods Authorization (RGA) number. You will also be sent a pre-paid UPS Shipping Label via email. Please print and attach the UPS Shipping Label to the outside of the box(s) being returned. We cannot accept any packages freight collect or COD. All returned items require an RGA number and are subject to inspection prior to final approval for a refund or exchange. You will be notified with final determination once returned product inspection is complete.REFUNDSAll purchases that qualify for refunds will be credited to the same method of payment that was used for the original purchase. All approved refunds are processed and credits issued within 5 business days. Note: it may take an additional week for the credit to show on your statement. EXCHANGESReplacement products will be shipped after we receive, inspect and approve your returned product.If you need your new item immediately, you may consider placing a new order. Please notify your Customer Service agent. We would like to make a suggestion/recommendation to Mr. [redacted] that may help as this was a great option that another customer of ours stated they did as they completely understood our policy and felt it was a fair policy and very clear. The customer stated they were able to sell the cover on their own for more then what they paid for it. Our goal is to ensure our customers receive a quality product and service while staying within our company guidelines. This matter is now closed. . Please let me know if there is any other information you might need. Sincerely, [redacted], Customer Service Assistant Manager [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They returned cover to me, I removed any minor 'marks' on the cover (definitely NOT 'grease' at all) in minutes, cover was not used at all, any marks were either already there when initially received and/or incurred by trying to fit incorrectly supplied cover. I too have pictures of my own - showing absolutely no marks now (thus, 'new' condition) but now they won't even accept my attempts to return in new condition even when I offer to pay for shipping. Anybody want to see MY pictures?

Regards,

Review: Bought cover for our RV cost was $580.00, order this on 10/07/2015 paid with our debit card. Money left our account , we were e-mailed that everything was out for shipment. Never received it. called and talk to [redacted] at the customer service and she said she would look in to this finally received an e-mail from them 10/19 stating that they were sorry about the shipping but that they were moving, we received another e-mail on 10/21 with a tracking number in tried it and [redacted] says that the label was made but no pick up was done, I talked to [redacted] on the 10/27 she acts confused and say's she'll get back to us. Have not heard from them, I have called lots of times and all I get is a recording and I also have e-mailed them but no luck I need help. Thanks [redacted] & [redacted]Desired Settlement: I want the idem or I want my money back

Business

Response:

Regarding Mr [redacted], we reached out to him two days after he spoke to [redacted]. She let him know that she would be in touch as soon as we could figure out what had happened.I received the information about the situation on the 29th, contacted [redacted] and our shipping department, and confirmed that [redacted] had lost the package.I sent a replacement out the next business day, notifying Mr [redacted] of my intentions, sent it [redacted] Next Day Air for Saturday delivery, and it was delivered to him at 12:13pm 10/31/2015 per the tracking number, [redacted]. After our last conversation, he was completely understanding and appeared satisfied with the resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I read the response and was very dissatisfied with what they had said. This started on 10/07/2015 they expected our money for $580.00 withdrew from our account, then on the same day we received a notice from them saying that it was shipped out. I waited for about a week and called [redacted] she said that it was shipped out, asked her for the shipping tracking number that was e-mail to us, well [redacted] says they but a lable on something but was never contacted to pick up, that's when the phone calls started, we called every day and never got a respond from Evelle or from [redacted], we left messages every day for about 10 days. I finally got ahold of [redacted] and she said she would look in to it but she never got back to us this was on or around the 26 of Oct. I started calling both sites again and finally I left a message wanting my money back I was very pissed off and Evelle finally called back at 5:30am in the morning to say it's on it's way to us. We heard many excuss's at frist were moving the [redacted] lost the idem, I have never dealt with a company like this before and I will never use them again, They said we were satisfied, no we are not, we were treated poorly.

[redacted] & [redacted]

Business

Response:

Regarding this complaint:

Review: I ordered a Bimini Top from the Company on May 13th for $191.88. While on the phone with the gentlemen I was given a verbal guarantee that I would have the top by Memorial Day which was May 25th.

Come Memorial Day I did not have the top as promised. I received the top on May 27th or 28th I am unable to remember the exact day. When I finally had time to attempt to put the top on the boat (June 6th) I found the top would not fit. My two out poles that hold the top were fine but the 6 Slots for the middle mounts had size issues. 2 of the 6 were sewn so small that my aluminum frame would not slide through them. 1 of the 6 was so big that it just flaps there. Also the top was cut unevenly. The front right of the top sags around 6" while the front left is so tight its hard to stretch in to place. Back left has the same sag and back right is really tight.

I attempted to call the company on Saturday June 6th and was unable to get a resolution on the issue. I did not agree with their Course of Action. They wanted me to ship the item back, wait for a certification process then finally get another top shipped out to me. Which could take up to 3 more weeks. (If they even had it in stock and didn't have to have another one made) I asked for them to call me on Monday so I could speak to a manager.

Monday June 8th I get a call from the same lady that I spoke to on Saturday saying there is nothing else they can do but they recommend that I just buy a 2nd top and then I can return this one for a refund once it gets certified. I asked for a Manager and I was told that both of her managers were busy and they would call me within an hr. It has now been 3.5hrs and still no returned call.Desired Settlement: I was without a top when verbally promised. I should not have to spend more $ just to get a properly working top.

I would like a replacement top sent to me and when that top arrives I will mail back the top that is messed up.

At this point were are in Summer and I can make this top work decently since the outside mounts are working. But I do not want to go all Summer without a top.

I did not purchase the most expensive top you have. If I have to pay to uprade because that is all you have in stock, then I will. But I would like a proper working top as soon as possible.

Business

Response:

Hello,

Review: I purchased a RV cover from [redacted] on 11/28/2012 that after 2 years, had ripped to pieces and basically fell apart. The product has a 3 year warranty on it that should have covered it up to 11/28/2015. I notified the Eevelle company who sells the RV cover starting in May 2015 and June 2015 to get some answers on the coverage of the warranty. they were to notify me with an arbitrator to resolve my issue, which never happened. I still have documentation on the 3 year warranty which I e-mailed to Eevelle and their answer was that they did not offer a 3 year warranty???Desired Settlement: I would like for the company to honor the 3 year warranty that came with the rv cover that I purchased from it by sending me a new rv cover to replace the defective cover.

Business

Response:

Regarding Mr [redacted], the item that he paid for was an RV cover that was warrantied for 2 years. We advised that if he wanted coverage for a 3 year warranty, he could pay the remaining balance for a 3 year warranty coverage period, which he declined.We did not tell him that we would resolve the situation with an arbitrator, as we have a warranty specialist who operates in-house.Per his Invoice, which I have attached, he purchased and received an RV Cover that was covered for a period of 2 years. You will see that the item SKU contains NDC at the end. That SKU is used for items that have 2 year warranties. I have also attached a copy of the original order per our dashboard, showing the SKU as well.I understand that he may have received incorrect packaging, but the warranty coverage and price difference was explained in full.You can see under the sale price, shown below, that the NDC brand carries a 2 year warranty:Special SavingsOriginal Price: $389.99No Code Needed (-$195.00) - 50%Sale Price: $194.99+ Free ShippingAvailability - IN STOCK - Ships next business dayFREE SHIPPING•EASY RETURN POLICY•FIT GUARANTEENDC Brand Specifications· Marine grade waterproof roof· Maximum UV protection prevents sun damage· Zippered panels allow easy access to all entry points· Easy flow air vents for billowing· Adjustable front tension panels to remove unwanted slack· Reinforced corners for added protection· Military grade strap and d-ring supported anchor points· Anti-hit reflective panels for added safetyNDC Brand Includes· 2 Year Warranty· Adjustable front and rear tension panels· Reinforced ladder cap· Matching stuff sackRead Reviews:You can view the item in question by viewing the below link.[redacted]If you click “Add to Cart”, you will see that the SKU matches the item shown on his Invoice #129879.I completely understand that he would rather have a 3 year warranty than a 2 year warranty, but we did send him what he paid for.

Review: I purchased a RV cover made by this company less than 2 years ago. The cover came with a 3 year warranty. The cover deteriorated after less than two years. I checked the company's website and made phone contact and followed the instructions for warranty coverage (email with proof of purchase and pictures of the cover). I submitted this information on 3 Jun 13. The company's website said to expect to receive a reply within 2 - 3 days. I never have receipt any form of a reply or confirmation of receipt and have emailed the company twice since my original submission with no reply. I have also attempted phone contact several times, have left messages, and have not been able to make any contact since my original call over a week ago.The company appears to be making itself inaccessable. I don't beleive that it has any intent to honor its warranty of my RV cover. I suspect that I am not alone.I would go through small claims court if they were in my same county.Please provide whatever assistance you can.Desired Settlement: Replacement or repair of my cover.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear Sirs,I received a new cover from the company; they honored the warranty. However, I never did receive a phone or email reply from the company.

Regards,

Business

Response:

Case #: [redacted]

Dear Ms. [redacted] I am in receipt of your Revdex.com notice. On 6/11/2013 Mr. [redacted] submitted a case stating we failed to respond to his email request and voicemail to replace his RV cover under warranty. Our website and documentation clearly outlines our Warranty and the process on how to file a claim which is found on our website: www.nationaldiscountcovers.com/a/warranty.html This includes our statement: IN ALL INSTANCES THE MANUFACTURER WILL, AT ITS SOLE DISCRETION, REPAIR THE DEFECT OR REPLACE THE PRODUCT ON A PRO-RATED BASIS. Unfortunately we do have any records, voicemails or emails from Mr. [redacted] of a warranty claim being filed. We have looked in to the matter and Mr. [redacted] did not purchase his cover from Eevelle. Mr. [redacted] purchased his cover from one of our registered dealers [redacted]c. The claim needs to be file through the dealer the cover was purchased from initially as that is who received payment for the cover. Our records show that the claim was filed by the dealer and approved on 6/12/2013 and was shipped out to Mr. [redacted] on 6/12/2013 via UPS tracking #1[redacted]0. This matter is now closed. Please let me know if there is any other information you might need. Sincerely, [redacted], Customer Service Assistant Manger [redacted]@eevelle.com

Review: My wife and I purchased a boat cover in October of 2013, it was defective, returned it and received a new one. It was not put on until Feb 2014 after boat had been detailed but remained in the box. This exchange took about a month before the replacement was received. This past July of 2014, upon taking the cover off, noticed it was torn at a seam. The cover cost me over $750 and it was supposed to have a 7 year warranty. Well, I contacted the company by email with pictures on July 29, 2014 and heard nothing back from them. I then resent the email with pictures on August 4th and nobody contacted me as well. On the the 6th of August, 2014, I called and spoke with them, but the girl dragged it out saying they don't have anything from me, then told me after putting me on hold several times, told me my file was a desk for review and promised someone would call me that night. Nobody called that night, or the next two nights. Meanwhile, in the meantime, the tear continued to get larger and larger, eventually tearing from one side of the cover to the other leaving me with nothing but 2 large flags flapping in the wind. The cover was ruined at this point. I took the cover to my upholstery man and he repaired it with a heavy duty marine zipper that works great. I contacted Eevelle once more speaking with [redacted] on 8/26 asking them to honor their warranty and at least give me the 185 I spent to fix the product. I was given the old story of emails not working, can't find the files, I never gave them a chance or contacted them about it which simply a lie. I did contact them several times and spoke with them. They offered me only 92.50 and a 20% discount for future purchases. I will not be buying anything in the future from them. Then they tried the old we don't cover the product for modifications made. Well, modifications HAD to be made since they were not taking responsibility so my hand was forced to make the repair or modification since they were not.Desired Settlement: I simply would like the $185 that I paid to have this product fixed since they were not wanting to honor the warranty after several unsuccessful attempts to get them to fix the thing. $750 bucks is a lot of money and instead of going to small claims court which I am prepared to do to get back my entire purchase price, I am simply asking for the $185 that I spent fixing their defective product that they do not stand behind. It appears this is not the first warranty complaint I see with this company.

Business

Response:

Case #: [redacted] Dear Ms. [redacted]: I am in receipt of your Revdex.com notice. On 9/4/2014 Mr. [redacted] submitted a case stating he was unable to get in touch with our company and he was not satisfied with the options provided to him for the replacement of his cover under warranty. We have no records or documentation of Mr. [redacted] contacting or sending pictures on 7/29/2014, 8/4/2014, or 8/6/2014 as stated. The first contact we have documented is 8/26/2014 in which Mr. [redacted] was offered $92.50 for the cost of the repair. This was more than generous as Mr. [redacted] did not go through the proper protocol and file a warranty claim and made modifications to the cover which voids the warranty. Our website and documentation clearly outlines our Warranty and the process on how to file a claim which is found on our website: www.nationaldiscountcovers.com/a/warranty.html This includes our statement: IN ALL INSTANCES THE MANUFACTURER WILL, AT ITS SOLE DISCRETION, REPAIR THE DEFECT OR REPLACE THE PRODUCT ON A PRO-RATED BASIS. Mr. [redacted] was given an option in which he declined. As an act of customer good will Eevelle honored Mr. [redacted]s request which was outside of the warranty protocol and issued Mr. [redacted] a credit for the repair in the amount of $185.00 on 9/3/2014. This matter is now closed. Please let me know if there is any other information you might need. Sincerely, [redacted], Customer Service Assistant Manger [redacted]

Consumer

Response:

This is non-sense.........I still have the emails that I sent to them and the ones they sent back to me............they are stating that they never heard from me on any of those dates, so someone can please explain then why I have a response to one of the emails that I sent them on Aug 4............This was received on Aug the 28th after asking and asking them to reply:Hi [redacted],

Has anyone followed up with your regarding your order?

I apologize for the delay, the previous warranty rep no longer works here and I wanted to see if she assisted you.

I tried looking up your order, but could not with your name or [redacted] name.

Thank you for your reply.

[redacted] -

Customer Service Representative

Eevelle Inc.

1916 Palomar Oaks Way #150 | Carlsbad, CA 92008

ph 800-757-3090 ext [redacted] | fax

760-476-9386

[redacted]

|

www.eevelle.com So in the end I put a stop on the credit card and filed a complaint and then and ONLY then after that was done, was I contacted again and they issued what I was asking for in the beginning was the 185 dollars to get the thing repaired.I will never ever back down off my statements of fact and will never buy anything from them again or recommend anyone buy anything off of them. I now consider this matter closed.

Review: The Company, Eevelle (National Discount Stores) failed to honor the terms of their return policy. The boat cover I purchased was too small, which was returned. Upon receiving the boat cover back, the company alleged that I had caused a defect in the fabric, and therefore could not refund or exchange my boat cover. I argued that I had only placed the boat cover on my boat once, right out of the box, only to discover that it did not fit. I did not inspect every square inch of the fabric at the time for defects, however. Therefore, I could have missed a defect that was already there when first shipped to me. I placed the cover back in the box and shipped it back to the company to exchange it for the next larger size. The company then blamed me for causing the defect voiding the terms for return or exchange. The company offered to sell me another boat cover at half-price, which would have increased my net cost to well over $450. The defective pattern in the fabric in no way could have been caused by a SINGLE ACT of covering my boat, UNLESS it was DEFECTIVE to begin with. The company refused to admit the possibility that the defect could have indeed been caused by the manufacturing process; but, instead assumes that I, the customer, is at fault. I am requesting an EXCHANGE for the next largest size or a full REFUND.Desired Settlement: Exchange for the next largest size boat cover or a full refund.

Business

Response:

Case #: [redacted] P [redacted] Dear Ms. [redacted]: I am in receipt of your Revdex.com notice. On 4/23/2015, Mr. [redacted] submitted a case stating he purchased a boat cover on 1/27/15. He stated we failed to honor the terms of their return policy as the boat cover that he purchased was too small. On 2/27/15 we received the cover back from Mr. [redacted] in used condition. The cover was returned to us in used condition with areas of damage to the fabric which appeared to be caused by the cover being rubbed/rubbing on something. Our return policy is very clear in stating that the cover must be returned to us in new condition. This was not the case and pictures were provided to Mr. [redacted] regarding the condition of the cover. Mr. [redacted] was contacted on 3/5/2015 informing him that we are unable to accept the cover for a return/ exchange or issue a refund as the cover was returned to us in used condition. On 3/9/2015 Mr. [redacted] spoke to one of our representatives regarding his return and Mr. [redacted] was upset. As an act of customer good will Mr. [redacted] was offered a modification to add length to the cover at no charge or 50% off the purchase of a new cover which is outside of the company policy. On 3/10/2015 Mr. [redacted] sent an email stating the pictures that were sent to him with the damage to his cover were not the correct pictures and that we sent him the wrong pictures for another cover. The pictures sent were the correct pictures for Mr. [redacted]’s cover; it was the flash going off while taking the pictures causing the cover to look a different color. Management made several attempts 3/11/2015, 3/12/2015, 3/16/2015 and left messages for Mr. [redacted] to return our call, but was unable to touch base with Mr. [redacted]. On 3/18/2015 the cover was sent back to Mr. [redacted] as the cover needed to be removed from inspection and Mr. [redacted] did not move forward with the resolutions provided. He was also sent an email confirming the cover was being shipped back. On 3/21/2015 Mr. [redacted] emailed that he received the cover back that the tears were not tears and there were no stain marks. Our return policy is very clear and National Discount Stores offered more than a fair resolution to Mr. [redacted] as the cover was not returned to us in new condition. All documentation is included in the response- pictures and our return policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We purchased an RV cover that came with a 1 year warranty. In less than two month, the cover began to disintegrate; it became paper-thin, tore, and the material began turning to lint. Submitted a warranty claim to Evelle, and they emailed back acknowledging receipt. After three weeks, have made multiple calls, send emails, and messaged via "contact us". Have never spoken to a live person on the phone, received a call back, or a response to any messages or emails. To summarize, the RV cover was a paper-like material, the warranty was useless, and the company seems to be a scam.

Review: I ordered a golf cart cover for a cart with the back seat. As our cart is at our summer residence I was not there when my wife put it on for the first time. When she did she called me to tell me it did not fit. I told her to leave it on until I get down there to check it out. We tried every which way and came to the conclusion that it was the wrong size cover. I called National discount Stores and explained the situation (I also took pictures and sent them to the company to show them it did not fit). The representative that I talked to (after looking at the pictures agreed that it did not fit) said to return it. We promptly sent it back on a Tuesday. I called the following Monday and the representative said they just received it and she said that the proper personnel would have to check it out. After a couple of days she finally got back to us and said that we could not get a new cover because that one was slightly faded and that they could not resell it. We asked to talk to a manager and after a lengthy conversation she agreed that it was the wrong size but we could not get a new one because of the fading(????). She said that she was returning it to us. We could not get through to her that the COVER does not fit. All we want is a cover that fits our golf cart. This company misrepresents itself. I do not recommend them to anyone!!!Desired Settlement: We would like a cover that fits our golf cart.

Business

Response:

Dear [redacted], I am the new director of operation at Eevelle, the manufacturer of covers for boats, bimini tops, RVs, and Golf carts.We have a new management in place, and I read with a lot of concerns the negative feedback you left on the Revdex.com website back on 10/05/2014, regarding a golf cart cover you purchased from our website. We take your complaint seriously, and would like to earn your trust again. As a gesture of goodwill, I would like to offer you a 50% discount for any new product we have on our website if you are interested: http://www.nationalgolfcartcovers.com/ If you are interested, please let me know, and I will a have customer service representative contact you to get you a great cover that fitsyour golf cart Sincerely, Thank You [redacted] / CFO - Operations

Review: RV cover has 3 year warranty. it was purchased last July,2012 and by April the material was so thin and began tearing. I have emailed them twice, describing the situation and sending pictures. they have failed to respond to my email and request to replace the RV cover made by Expedition for 33-37 ft RV.Desired Settlement: Replacement would be acceptable.

Business

Response:

Case #: [redacted] Dear Ms. [redacted]: I am in receipt of your Revdex.com notice. On 5/12/2013 Ms. [redacted] submitted a case stating we failed to respond to her email request to replace her RV cover under warranty. Our website and documentation clearly outlines our Warranty and the process on how to file a claim which is found on our website: www.nationaldiscountcovers.com/a/warranty.html This includes our statement: IN ALL INSTANCES THE MANUFACTURER WILL, AT ITS SOLE DISCRETION, REPAIR THE DEFECT OR REPLACE THE PRODUCT ON A PRO-RATED BASIS. Unfortunately we do not have any records or emails from Ms. [redacted] of a warranty claim being filed. We will reach out to Ms. [redacted] regarding the filing of a claim. This matter is now closed. Please let me know if there is any other information you might need. Sincerely, [redacted], Customer Service Assistant Manger [redacted]

Review: placed an order on 05/21/15 order number [redacted] for $280.98. after Two weeks called to see the shipping status. Was told the poles were on order will be shipped next week. It was not. Called again and the told me it will be shipped by the end of the week. it was not. called the next week and was told will ship on friday. it was not. called on 06/22/15 and told it will be about two weeks but we will refund a part of your order if you can wait. no refund after waiting 8 days. Called to cancel order there was no answer.Desired Settlement: I would like a fast refund on my credit card.

Business

Response:

We have resolved the complaint, the customer no longer wants a refund because we are shipping his order tomorrow

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We ordered a 18 foot 6 inch boat cover in March 2013. This company sent a 19 foot 6 inch boat cover. The total of the cover was $241.99. It says for returns, exchanges, or warranty information they handle them through emails at [email protected]. I have emailed them 4 times and have never received an email back or phone call. I have also called them several times (5?); the last two times, I have gotten the excuse that the computer crashed and she lost all her emails for returns and today I was told the person was out of the office and wouldn't be back until after the weekend. I have copies of the email from April 11, April 20, July 8, and today when I forwarded her all three of these emails again.Desired Settlement: We just want to be able to send back this boat cover and get out money back and be done with this company.

Business

Response:

Dear [redacted] I am the new director of operation at Eevelle, the manufacturer of covers for boats, bimini tops, RVs, and Golf carts.We have a new management in place, and I read with a lot of concerns the negative feedback you left on the Revdex.com website back on 08/15/2013, regarding a boat cover you purchased from our website. We take your complaint seriously, and would like to earn your trust again. As a gesture of goodwill, I would like to offer you a 50% discount for any new product we have on our website if you are interested: www.nationalboatcovers.com If you are interested, please let me know, and I will a have customer service representative contact you to get you a great cover that fits your boat Sincerely, Thank You [redacted] / CFO - Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are offering to give me 50% off if I order more from them?! I still have this boat cover that is unusable to me sitting in a box and have never been refunded for that mistake they made. I certainly would never order anything else from them and possibly waste more money.

Regards,

Review: I PURCHASED AN RV COVER IN FEBRUARY 2015. I CALLED THIS COMPANY TO ORDER MY COVER AND BASED ON THEIR WEBSITE I WAS GOING TO ORDER A COVER THAT RANGED FROM 35-36 FEET. WHEN I MEASURED MY RV IT WAS 36 FEET ON THE NUMBER. THE CUSTOMER SERVICE PERSON SAID THAT I NEED TO GO WITH THE NEXT SIZE UP. WHEN I RECEIVED THE COVER I INSTALLED IT. THE COVER IS SO LARGE THAT IT DRAGS ON THE GROUND. THERE IS NO WAY POSSIBLE TO MAKE THIS COVER FIT PROPERLY. I RETURNED THE COVER AND ASKED FOR A CORRECT SIZED ONE. THE CUSTOMER SERVICE WOULDN'T RETURN A CALL NOR WOULD THEY RESPOND TO AN EMAIL. AFTER I LEFT MANY MESSAGES FOR SUPERVISOR EMI, I GOT AN EMAIL FROM NICOLE. THIS IS THE SAME PERSON WHO SOLD ME THE INCORRECT SIZE COVER. SHE SAID THAT SHE SPOKE TO HER BOSS AND THERE IS NO WAY THEY CAN TAKE THE COVER BACK AND THEY ARE RETURNING IT TO ME. I SAID THAT I WILL TAKE THE COVER BACK BUT ONLY AFTER IT'S ALTERED TO FIT MY RV PROPERLY, THEY REFUSED. I REMINDED THEM THAT THIER WEBSITE SAYS "FIT GUARANTEED" AND THIS COVER DOES NOT FIT. EMI RESPONDED VIA EMAIL AND SHE SAID THAT THE GUARANTEE IS THAT IT WILL COVER YOUR RV. WOW WHAT A CROCK! IF YOU LOOK AT THE COMPANIES WEBSITE THEY SHOW A SIMILAR RV TO MINE AND THE COVER FITS PERFECTLY. THE COVER I RECEIVED IS SO OVERSIZED THAT IT DRAPES ONTO THE GROUND AND BLOWS OFF IN THE WIND. THE CUSTOMER SERVICE IS HORRIBLE AND THE ADVERTISEMENT ON THE WEBSITE IS ALL LIES.Desired Settlement: REPLACE THE COVER WITH THE CORRECT SIZE COVER.

Business

Response:

Dear [redacted] I am the new director of operation at Eevelle, the manufacturer of covers for boats, bimini tops, RVs, and Golf carts.We have a new management in place, and I read with a lot of concerns the negative feedback you left on the Revdex.com website back on 04/07/2015, regarding an RV cover you purchased from our website. We take your complaint seriously, and would like to earn your trust again. As a gesture of goodwill, I would like to offer you replacement cover that will fit your RV. www.nationaldiscountcovers.com If you are interested, please let me know, and I will a have customer service representative contact you to get you a great cover that fits your RV Sincerely, Thank You [redacted] / CFO - Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I appreciate your offer to replace the RV cover with a correct sized cover but unfortunately due to the lack of response form Eevelle, National Cover I had to go to another manufacturer to get get a correct sized cover. I wish this offer was made sooner, maybe we could have come to a settlement. But since the past managers made statements that are not true and continued to ignore my needs I had to move on to another manufacturer. I would appreciate Eevell, National Covers returning my money to my credit card I used and stop fighting with me. The charges for the cover are in dispute as we speak. Please get involved and credit me my money back. I'm enclosing my documents that was sent to Visa on June 29 rebutting the less then truthful comments made by Emi of Eevelle. In an April email I asked Eevelle (Emit) to please alter the cover to fit my RV and she responded via that the cover can not be altered. Then in June she said to Visa that she offered to alter the cover to fit and that I never responded. she is less then honest. See exhibit A, it shows me asking to have the cover altered and it shows her stating that it can't be altered. A new cover was never offered. But so much arguing and time have gone by I had no choice but to move on with another manufacturer. Please resolve this peacefully so we can all move on. Sincerely, [redacted]]

Regards,

Business

Response:

In order for us to issue a refund we would need to get the cover back. If customer is interested in that, we'd contact the customer with return instructions.

Review: I ordered a cover from AMAZON.com a verified seller of there covers. Within 1 week the cover rips at a seem. It was extremely and clearly effective. I wrote the company provided the receipt and all information they asked for. I got an email back a couple of weeks saying they would replace the cover as clearly it was under warranty. They asked me to pay shipping of about $18 for the new cover. I did not think this was fair since I already paid shipping for my first cover which tore and was unusable. But agreed to it because I had a filling I would be stuck with the old torn one otherwise. They never contacted me back after that. I have emailed for the last 6 weeks and have not got a single response. This company is horrible to deal with. There warranty of this $300 rv cover is a 5 year warrant. It lasted a week.Desired Settlement: I want my cover replaced as promised

Business

Response:

Case #: [redacted] Dear Ms. [redacted]: I am in receipt of your Revdex.com notice. On 8/1/2014 Ms, [redacted] submitted a case stating we failed to respond to her warranty claim regarding the replacement of her cover under warranty. Our website and documentation clearly outlines our Warranty and the process on how to file a claim which is found on our website: www.nationaldiscountcovers.com/a/warranty.html This includes our statement: IN ALL INSTANCES THE MANUFACTURER WILL, AT ITS SOLE DISCRETION, REPAIR THE DEFECT OR REPLACE THE PRODUCT ON A PRO-RATED BASIS. Ms. [redacted]’s warranty claim was approved for a replacement cover. However we never received the shipping cost to send the cover out to Ms. [redacted]. All warranty replacements must pay for shipping. We have since then reached out to Ms. [redacted] have come to a resolution. This matter is now closed. Please let me know if there is any other information you might need. Sincerely, [redacted], Customer Service Assistant Manger [redacted]

Review: I purchased a $500.00 top of the line RV cover from Eevelle Company in September of 2013. The cover came with a five year warranty and it is literally coming apart due to the Florida sunshine. Eevelle claims to have the best cover, “Goldline,” and the best warranty on the market which happens to be farther from the truth.

I spoke to [redacted] in customer service and this was her reply:

“We are able to offer you an option to resolve your warranty issue.

1. You have a pro-ration credit of $359.33 that can applied towards the same replacement and you would be responsible for the difference and additional $30.10 for the freight. Once I receive your response, I will get the process started.

Thank you again I look forward to your response.”

Thank You

[redacted] / Customer Service

National Discount Stores [redacted]Eevelle

She wants me to send more money, another $150.00 to get a new cover. These RV covers are by far the most expensive and should live up to their name and quality. I purchase the Goldline cover to avoid this problem because of its name and heavy duty material in order to protect my RV when not in use. I believe this company should replace this cover at their expense due to quality issues. These covers are now made in China which has lower their standards, but not their price or warranty. I am by far very disappointed with this product and I had my presumptions that a five year warranty was not realistic, but believed it to be true due to the price. The co. has pictures of the cover and can clearly see the damaged areas. I hope this company makes good on their product’s warranty, but I will not hold my breath because after some research I found there are many complaints against the company with no real solutions!Desired Settlement: Replace the cover without having to pay money towards it. It did not even hold up 1/4 of the way through the full 5 year warranty. I had the cover 15 months.

Business

Response:

March 10, 2015 Revdex.com [redacted] 4747 Viewridge Ave #200 San Diego, CA 92123 Case #: [redacted] Dear Ms. [redacted]: I am in receipt of your Revdex.com notice. Our website and documentation clearly outlines our Warranty which is found on our website: [redacted] This includes our statement: IN ALL INSTANCES THE MANUFACTURER WILL, AT ITS SOLE DISCRETION, REPAIR THE DEFECT OR REPLACE THE PRODUCT ON A PRO-RATED BASIS. Eevelle sells and distributes its products all over the country. Eevelle selects and purchases all its own materials and has every level of confidence the fabrics will match the term of the warranty. Unfortunately, the weather conditions where our product is used and the storage habits of our customers vary significantly. For this reason, Eevelle determined the pro-rated warranty option to be the best way to provide the best level of service in these rare events. Once it was determined Mr [redacted]’s cover could not be repaired properly, he was provided an option to have it replaced on a pro-rated basis given he had use of the cover since 2013. Mr [redacted] approved the warranty cost, paid the prorated value, and was shipped a replacement cover on 2/3/2015.. This mater is now closed. Please let me know if there is any other information you might need. Sincerely, [redacted], COO [redacted]@eevelle.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,