Efficient Transportation Inc

The estimate given in terms of volume and weight was consistent with other estimates received , thefore the accusations that a lowball estimate was given is not valid The difference from the quote and the actual charges was due to changes in inventory and servicesWe did make it clear that final charges were based on that Once a claim is received we will issue any credits if needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no change in inventory or servicesThis company can not speak intelligently on the situation nor have they resolved or intend on resolving the problem
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below The inventory did not change from the moment of quote to the p/u of inventory. It was all there in plain sight. As far as the semi unable to get down drive way in the state of ***, I gave Efficient Transportation the address in advance, which *** (Efficient Transportation) was to google. Other semi trucks have made it down the drive - it is acres. There is a business on the property that has used semi trucks. I noticed they didn't address the issue of stating the helpers were to be given 10% of the bill at p/u of inventory and delivery of inventory - this was in Cash. Also didn't mention when they unloaded the inventory I was the one standing in the freezing cold and sometimes rain checking the boxes off that even the helper stated all of them were not numbered correctly. I felt that was a service they should have done - not me. Several things did not get off the truck, and was not noticed until earlier this month. I let it slide....I just feel their business ethics left a lot to be desired and I don't want others to go through this. I could not have backed out of the contract because the day they picked up my inventory I had to be out of the house I just sold
Regards,
*** ***

As stated before in previous response, the price is based on space (CF)The final paperwork was sent to the client via email, which clearly states in the section UNDERSTANDING YOUR ESTIMATE #that the price is based on CF space That email was the final information that was sent to the client after the visual was done, this email serves as final confirmation on everything the estimator looked at and made note on , on how he came up with the price that was given to the client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
***, responded to my messages after the BBU complaintShe emailed my saying she was on vacation and that she would put the claim inShe also, said she was going to look for the missing furnitureI didn't have all the cubic ft they are sayingI didn't get some of my furniture and I gave away a bed and two AC's so, that I wouldn't have to pay moreAs for the money I was told by ***, it was suppose to be on credit then the rest in cashI don't understand why ***, is not being hones but read some messages I have. Hello ***, Thank you for submitting your pictures of damage items and the list of the missing items. I will start the process of your claim on Monday for the damages and I will also have the warehouse manager look into the missing items. Please note that claim process takes 30-before a settlement is made but I will follow up with you in a week or so with an update. Thank you,*** > On May 22, at 7:AM *** wrote:> > > I didn't get my storage movie towerI just got the sleeves as you can see I had to buy a new oneMy microwave, microwave cart and two framed family pictures were missingThe mirror was taken apart and the parts are no where to be found. > > Sent from my iPhone> > > On May 21, 2015, at 3:PM, *** wrote:> > > > OK , no problem and congratulations on the NEW car.> > > > *** > > > > > On May 21, at 1:PM *** wrote:> > > > > > > > > I just bought a car been busyI sure will ASAP> > > > > > > > > > > > On May 21, 2015, at 2:PM, *** wrote:> > > > > > Hello ***,> > > > > > Just a reminder to send me the pictures of the damages and the list of missing items.> > > > > > *** > > > > > > > On May 21, at 10:AM *** wrote:> > > > > > > > > > > > Great thanks> > > > > > > > > > > > > > > > On May 21, 2015, at 10:AM, *** wrote:> > > > > > > > Hello ***,> > > > > > > > I'm sorry but I've been out of the office on vacation, just got back yesterday.> > > > > > > > Please send me the list of the missing and items and pics of all the damage items , so that I can process through the insurance claims.> > > > > > > > Thanks,> > > > *** > > > > > > > > > On May 20, at 8:PM *** wrote:> > > > > > > > > > > > > > > I have emailed you several times regarding my furniture that was broken and missing and you still have not responded to my emails nor my phone callsI have no choice but to take legal action.> > > > > Ms***> > > > > > > > > > > > > > > > > > > > On May 5, 2015, at 9:AM, *** wrote:> > > > > > > > > > > > > > > > > > > > > > > > > Hello ***,> > > > > This is a breakdown of your total.> > > > > Your previous is estimate was $1282.06> > > > > Your total moving cost based on additional cubic feet and packing material is $1800 > > > > > 70% is due upon pickup and the remaining 30% is due upon delivery.> > > > > Please deposit the 70% ($1260) of the bill to Efficient transportation chase account, the account # *** Routing # ***.> > > > > Please let me know if you have any questions > > > > > so no I am not happy with the outcome
Regards,
*** ***

At estimate, we went through each room, asking what will goClient mentioned only a few boxes from each roomThe estimator, knowing that there is a lot of items, confirmed with client, by asking, "are you sure? most people underestimate the items they are taking"Client reassured estimatorThis was confirmed by our estimatorDay of move, there were double boxes present as compared with those noted on the estimateThis was the reason for increased packing charges and volumeWe always give the option to client to stick to inventory list originally noted so cost will remain same, however client insisted on taking everythingThis is noted on binding estimate that "{cost is based on actual cubic feet, packing materials and services needed"For this such caseThis also would work in clients favor if items were reduced, hence inventory were to be reduced , ultimately reducing cost

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately this company does not belive in training its employees correctly on how to give the accurate informantion to the customers which is a huge flaw. *** was our 1st contact..we must have spoke with him 5-times before confirming that we would go with this company ( our stipulation from day was that it needed to get to *** on the 7th) He NEVER told us that it was not possible ,or that was an extra xost and that there is always a range in delivery dateWhen *** came to pick he assured us that if we pay 70% cash,our delivery will be guranteed on the 7th(they never told us to have that much cash available either) Right then we called *** in the office to colloborate what *** was saying was true and *** confirmed to my husband on the phone that what *** was saying was true that paying 70% cash gurantees delivery on the 7thWe also wrote that down on the contract papers and *** was awareIf both *** and *** were giving us the wrong information ,isnt it the office managers responsibility to go over the paperwork and call the customer and clarify the misunderstanding right away and not lead us to this incorrent information where in we are assured of delivery on the 7th and nobody from the office bothered to inform us that this was all lies! We know something was wrong when we did not receive a phone call on the 6th(hours before delivery) when we found out that obviously we had been taken for a ride and the shipment was definately not arriving on the 7th as promisedThere is a lot more details on how much aggrevation the company put us through from the 6th evening to the 11th evening till the shipment finally arrived and the multiple phone calls and the hang up's by *** *** and the manager *** to us! Unprofessional and Rude BusinessThe coffee table arrived with legs and the 4th leg was brokenYes it is true that I did not inform the office on this but I did inform and sent a picture to Mr *** in the San Deigo office to let him knowAfter being treated rudely by *** & ***...I reached out to *** in the Sandeigo office and explained the entire situation.He started off very concerned and helpful but in the end he did the same....stood up for his company and hung up on us, apologized for the misunderstanding but oh Well! Our issue is why mislead the customer from day and then continue to feed the lie and never bother to clarify and tell the customer the truth! Our son was in an empty house with limited clothing for days till the shipment arrived due to this miscommunication and incorrect information................. How is that correct?Please see attachments of the contract papers and the damaged coffee table
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Our goods were delivered on the 19h of July and we were missing items; mostly boxes of our goods.I have called the company times and left voicemails and have gotten one phone call backThey are refusing to provide me with a physical copy of my contract and I have sent multiple requests asking for a copyI’ve already been in touch with the Attorney General’s office of California.I want my copy that I am entitled sent to me via certified mail within business days.I want one thing, which is a physical copy of the contractI did not sign it when the goods were delivered because we were still waiting on items and it was my understanding that it should not be signed when services were not finished/renederedThe company technically had days to get me my stuff and that days has now pastTherefore, I want a copy of the contract sent certified mail to me
Regards,
*** ***

In response to the below rejection , it seems that the new issue is a claim for damages or missing items We will gladly file a claim and get reimbursement for the client at the basic coverage of insurance that he had for the moveHe needs to send us any photos of damages as well as a written statement of what the damages are This needs to be certified mail to our address at *** *** ***, *** *** ** *** .Sincerely***

Client was given an over the phone estimate On day of move we arrived and noticed it was substantially more volume We explained to her and she agreed Not happy about it but she signed all the documents reflecting new price and so she gave us permission to proceed At the end of the job she
would not answer my calls , and has not till this day she only answers text message here and thereWe are trying to resolve with her but cannot when she doesn't answer us The only number on file is disconnected We would like her to either come and pick up her belongings or if she is willing to work out a different arrangement then that is good tooOur policy is we cannot ship across state lines without at least 50% of cost received which is not what she has paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
this is the additional Items what moving company charge me cubes extra I send the copy for the original estimate and the second estimate and copy for the general release letter they send to me before delivery to signed the extra items; pictures frame/suitcases/beach chairs/vacuum cleaner/curtin rods/computer desk/lamp/plant stand(missing) flat tv 42"this all the extra items I have no way this stuff take cubesand I call the company and send all my damage second day after delivery (scratch in all bed room-broken glass for picture-broken tv and tv stand-com.desk broken-broken lamp-and anther stuff destroyed the company have the picture I send)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company, at no time, advised me of the change in price until after they unloaded my belongings in their warehouse in *** *** I spoke to both the driver and the office during the day of the move, and at no time did they advise me the price would change They also did not advise me that they were repacking my belongings The only way I was aware of the repacking was when the office advised me of the number of plastic bins (I did not remember a large amount of bins, so I called my storage company) The storage company told me they were repacking my belongings I called *** back, and she said she would get right back to me They did not have my consent to do so, nor did they advise me that the price would change Only after they had possession of my belongings did they change their price - by more than 110% of the estimated price They actually more than doubled their price I have other estimates that came in close to the same price as Efficient Transportation originally estimated I would have told the movers to cease work had I known.To this day, I have not received a copy of my inventory, a written bill detailing my charges, or the weight of my goods - all of which I have requested both orally in and writingTheir response to me is that they do not have a scanner and therefore cannot furnish me with this information What company, in today's business world, in incapable of providing this type of information? They had no problem sending me an estimate when I started this process Their computer worked fine then.Furthermore, when I told the company I could not afford their new price, they agreed I could pay the original price and pick up my belongings from their warehouse myself The only way they would deal with me was if I *** *** $2,cash to an individual, who was supposed to be the office manager, named *** *** I did so and it was returned to me flagged as fraud We then agreed that I would pay cash in *** I rented a *** and drove to *** with my two daughters T'he office manager, *** ***, who later changed her name to *** ***, told me she would meet me on the side of the road, collect the cash, and then take me to the warehouse She refused to give me the address of the warehouse I told her I would bring police for both of our protection, and she said that if I involved the police she would not meet me Needless to say, I am now without my goods, still haven't received any written information from the company, and I have no idea whether this company is even legitimateThe main office in California may have earned a reputable score from the Revdex.com, but the east coast office is anything but professional and needs to be investigated I have records of every phone call, text message, and email providing proof of my ordeal I would be happy to forward them to the Revdex.com if you need them to collaborate my complaint
Regards,
*** ***

The customer requested for delivery on August 4th , from date requested the delivery can take up to weeks but guarantee delivery is 15-days, the client received her shipment the day after the request date. The client was asks to email the pictures of the damages so that
it can be process though the insurance claim, we are stilling waiting on the picture, as far as the mattress , we explained to the client that it was left back in the warehouse accidentally by one of the loaders and it will be shipped out as soon as possibleThe mattress was shipped out and the client was notified that it was and also it was explained to her that it will take a few days and the driver will call her before he gets to herWe are in constant contact with the client

The client was given an over the phone estimate of $and her total closing Job was $based on additional items and packing material usedThe contract clearly states that the payment method cash, postal money order, or check on pickup and upon delivery cash, or postal money
orderMs*** did called in about crack TV and a few missing items, she were told to email the pictures of the damages an we will have the driver look on the truck for any missing items, the driver did not find any missing items on the truck and she was also told to email the list of missing thing so that we can process an insurance claim based on the cent per lbs insurance.Please see attached file for the conversation that the client had with the Manager ***

Good afternoon,Per your suggestion I did contact the DOTThe issue is not resolved as yet, but I have confidence that the DOT is taking appropriate action against this company I will let you know when it's been resolved

ON THE DAY OF PICKUP WITH WE SENT TRUCKS A FT TRUCK AND A FT TRUCK BECAUSE THE CLIENT ESTIMATED SPACE OVER THE PHONE WAS MORE THAN WHAT THE FT TRUCK WILL HOLD, HOWEVER ON DELIVERY WE SENT A FT TRUCK TO ACCOMMODATE THE WHOLE SHIPMENT, UPON DELIVERY THE CLIENT REFUSED TO PAY THE BALANCE
BECAUSE ONLY ONE TRUCK ARRIVED, THE DRIVER EXPLAINED TO HIM THAT THE TRUCK HE HAS IS WAY BIGGER THAN THE TRUCKS THAT PICKED UP HIS ITEMS IN MA THE CLIENT STILL HAD AN ISSUE TO PAY , THE DRIVER EXPLAINED TO HIM THAT IF HE DOESN'T PAY HE WILL HAVE TO PUT THE SHIPMENT IN STORAGE UNTIL HE HAS THE BALANCE , THE DRIVER LEFT BUT CAME BACK AND UNLOAD THE SHIPMENT BECAUSE THE COMPANY DIDN'T WANT TO DEAL WITH THE AGGRAVATION OF GOING BACK AND FORTHMR*** STILL OWES THE COMPANY A BALANCE OF $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This has NOT been resolvedThey won't even answer my emails! Please reopen the complaint so that we can continue to pursue action against this company
Regards,
*** ***

We will issue reimbursement on any damagesThe claim is pending and will be completed and assessed ASAPWe willGladly offer reimbursement on the basic coverage of insurance that the client had for her move I will see if we can speed The claim assessment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Their response does not resolve anything nor does it explain a reason if you read my initial disputeThe cost given to me on the BINDING COST OF ESTIMATE was calculated off of everything in my house that I said was goingNothing I said wasn't going was packedPlenty of items I said WERE going I had to leave behind bacause of how much more the movers were saying it was going to cost me*** quoted me 1/3rd of the boxes needed to pack me in order to get my business from the other company I was scheduled to move withThat's on top of everything I left behind that I was planning on taking and everything the movers left in closets and drawers that also was not addressed in their responseHow can they come in my house, look at everything I own, give me an estimate, and tell me to my face how accurate it is "cause he's been doing this since he was a kid"! Nor did they address the fact his movers were hustling me for a 10% of the move gratuity when I already paid the company $extra for them to pack meNor did they address the fact that they lost the box containing all of my daughters clothesThere is absolutely no excuse for giving me an estimate for a 3rd of what it would take, especially when I had to leave so much behind that was included in the quoteIt was solely to get my business with no care of the repercussions regarding how the customer would feel once I realized how bad he screwed meThere response even shows the lack of care they still giveNot only did they give a pathetic response but they didn't even address everything that was in the complaintIf this is the kind of schemes they pull with no intention of making it right to the customer, then people should know about the horrible business they offer and how untrustworthy they are! What meaning does the Binding Cost Of Estimate have of they can hike the price up thousand dollars on the day of your move!?]Regards,
*** ***