Efficient Transportation Inc

We had an emergency USDOT inspection that was last minute on our end. All our trucks had to be held. We let the client  know within 48 hours to allow him time to find another mover. We are able to offer him a more reasonable settlement for his inconvenience, but he is requesting an unreasonable amount of the difference between his estimate and what he has to pay for doing the ove on his own. We would love to help but this is not possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
48 hours is not enough notice to give a customer to cancel a cross country move.  I ended up needing to move everything in a storage unit because my lease was up the day after the move was scheduled.  Then I paid $2,000 for the move through UHaul.  This was my only option with such little notice.  I would accept half the cost of the difference between what Efficient was going to complete the move for and what I ended up paying.  $2,000-$1,350 =$650.  $650/2 = $350.  I believe $350 is a fair settlement and would accept this.   
Regards,
[redacted]

Customer was given an estimate based on 91 pieces , on the day of the move the client had over 150 pieces and also needed special packing for some of her items  hence the reason for the change in price (Please see attached file for before and after inventory). Mrs. [redacted] requested for her...

shipment to be there on July 11th the contract clearly states that delivery window is 15-45 days and the delivery did took place between that window (Please attached file for signed bill of lading with delivery window).

As stated previously  the client had additional items on the day of the move, which caused the price to change.  Paper work was mailed to Mr. [redacted] from the claim settlement on his damages. Once we receive the signed paper work a check will be mail to the client.

An in home estimate was done on 1/26/2016 between 1-2pm  and the price given was based on the CF which was based on the  inventory taken.  On the day on the move 1/29/2016 when the movers arrived the client had items that were not on his previous list and the movers explained to him...

that there will be an additional charge for the additional items/CF. After the truck was loaded the client didn't want to pay for the additional space and asks the movers to unload the truck and stop when they got to the space that he was given before the schedule move date.Please see attached file for the emailed that was sent to the client to confirm the list that was taken from the in home estimate on 1/26/16. The sales representatives emailed the client the same day approximately 4:43pm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I was not told about the truck until several phone calls I made to the company. I started calling their New York office to even get responses from the San Diego office. I was not told about the first time the truck broke down, until after the second incident. Every week, since 3 May 2016, I was being told my things would be delivered by the end of the week. Why wasn't I told when the truck broke down the first time, when I was calling 2 -3 times a week? Why did I have to "beg" for information on the services they were providing?  My things were delivered within the limitations of the contract, but the fright company they used just as was horrible. I was threatened several times by the Manager([redacted]) and the driver to withhold my things. Now, I have to see how things go with the damages to my things.  
Regards,
[redacted]

Based on the insurance of .60 cent per pound , the settlement through the insurance was $300 for lost and damages. Also because the sales representative failed to mention to the client about charge for stairs on delivery , we're  going to return that $150 that were charged on the day of delivery as well as an additional $50 from the company, making the FINAL settlement of $500.

Client did need further packing services (labor and materials ) than originally expressed. On the binding estimate it is noted that in this event , the cost is subject to change based upon a revised binding agreement. While there were changes, we decided to eat some costs associated with this, as...

customer satisfaction is important o us . Client received an initial discount of approximately $500 to appease any issues that they had during the initial move. We were clear that this is simply to take care of any issues prior to pick up and that any further damage claim would be handled by our claim department. The claim has been submitted to our firm, and we have started a file on this. We will gladly reimburse based on the asic coverage of insurance that client received complimentary with move. We are unable however to offer full replacement cost as implied by client as this policy was never purchased. The estimator explained that full coverage of insurance is additional and can be purchased through [redacted], or the client can get a policy through their own homeowners or renters insurance. It is unreasonable to ask for full coverage replacement when  a policy of this nature was never purchased . The claim is pending and we will update client ASAP on reimbursement once assessment is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In regards to the difference between the quote and actual cost. The estimator came out and assessed the volume based on the inventory discussed with client. Client noted that certain items were not going. Specifically the box count. The box count was noted at about 40-50 as many items that were in...

question were to be left behind and sorted . This detailed inventory was noted on a binding estimate form which indicated "cost is based on actual cubic ft, packing materials and services need". This is done in the event of a change in requested inventory or services. If the box count was sorted further for example , the inventory would be less, hence less volume and less cost. Day of the move, double this amount (box count ) was requested to be transported by client . Client also requested full packing of the boxes. Between the change and inventory, and therefore volume and added packing needs, this led to the higher cost.Any other issues will be investigated and client will  be updated shortly on any reimbursement , if deemed appropriate.

We moved the client from **- ** and we did nothing that was against the DOT regulation. There was no understanding that the client shipment will be a straight delivery , there is an additional charge for straight delivery and the client did not contract us for that service , she did however had a...

window for delivery of 3-5 days, items were picked up on 6/16/2015 and delivered on 6/20/15. The ladder was the only thing listed on the inventory as missing item after delivery but the client  claim there was 30 boxes missing and she also had damages  , she was asks to email the list of the missing items and pictures of damages , we did receive the list of items  but still no pictures. It was told to the client that we did not receive the pictures and was asks to email them to a secondary email but still nothing and that one of the reason why the claim is still not settle for the damages but was settle for only the missing ladder , because as I explained before the only thing listed on the inventory as missing was the ladder.  As far as packing supplies used, the client signed for whatever supplies used on the day of pickup.Please see attached file for copy of the inventory .

Before we picked up the client , she was ready for delivery  but after the items were picked up on 5/13/2015 , the client stated that she was not ready.  On May 20th the client called in to make arrangements for delivery for June 4th, she was told that it will have to be a window, she then...

asks for June 4th - June 7th. The shipment was in transit and was estimated to be delivered on June 5th but the client called and asks to cancel delivery until he calls back , because his wife will not be able to fly she was put on bed rest by her doctor. Being that the shipment was already in transit for delivery the drive had to put the shipment in storage and by the DOT regulation if client request for delivery and decides to cancel the delivery while shipment is in transit , they (The client) are responsible for paying the storage fee and the re-delivery fee)....but the client did not pay for either fee. The client did call back in a week or so to reschedule delivery for June 30th and again was told there will  be a window for delivery and the date requested was not guarantee. The client did received her shipment on 7/6/2015.

Client was picked up in September of 2015. Normal policy regarding payment of the total of bill, is 50-70% at pick up by the driver, or at least before the goods are release out of California and the remainder at delivery. The reason for this is because it cost about 50-70% of the bill to transport...

the shipment across state lines, and when clients lags on payment it interrupts an efficient cash flow. It makes it extremely difficult to run a business. In this case, we made an exception and took approximately 30% of the bill at pick up, because the client was not willing to adhere to our company policy. Later , I called the client and explained, that although the driver on day of pick up only took 30%, I couldn't ship  it out of CA until an additional , at minimum 20%id received.  After lots of yelling and after lots of accusations from the client, of lying, cursing, etc, we agreed on making ANOTHER exception. We honestly did not want to , because seeing how the client reacted at this point, we were very fearful of shipping a job out , incurring the expenses , and not getting paid once arrived at the client's new destination (this has happened before). However, we did so anyway. Items were delivered in the new state, and as suspected,  client either could not or did not want to pay the balance. At this point we have not received the balance owed. The items are in a storage facility, and once payment is received we will GLADLY send the client the keys. We are eager to resolve this and close the file, as it has been going on for about two months. At this point, client is risking the file sent over to bill collections/auctioning of goods. WE OF COURSE DO NOT WANT TO GO THIS ROUTE,BUT HAVE NO CHOICE WHEN A CLIENT REFUSES TO COOPERATE WITH OUR POLICIES AND GENERAL BUSINESS PRACTICES. THE CLIENT OWES CLOSE to $2000. We cannot take a loss of this much money or any money. Regarding the alleged "fake" addresses. [redacted] [redacted] is a high rise office building where our previous location was. The [redacted] is an office space we currently rent from a realty office. The storage address in [redacted] is the location of a public storage where the clients goods were stored at.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The quote of 1051 was given two days before the move - my original quote was 900. After receiving the quote of 1051, I removed several items from the original list as I had discussed with the representative from Efficient Transport the need to keep the cost to the original quote.The requested delivery made on 12/31 occurred in the morning - not the afternoon during the 2-5pm window that was specified on the contract. I was informed on 12/30 that the new delivery time was 9am and received a call before 9am on the delivery date  informing me the truck was on its way, despite me informing Efficent Transport on 12/30 no one would be there. -I had to miss work and change my lease signing appointment to accommodate the last minute change made by Efficient Transport in the delivery time. This was described in my complaint. The weather issues did not occur until two weeks after the items were found. When Efficient Transport first told me they found the items, they promised they would ship them by UPS. A week later when I received no confirmation of the shipment, I called and [redacted] from Efficient Transport verbally told me on the phone they decided they did not want to pay for UPS and rather would transport it themselves. Only then did weather issues arise. After the weather issues had passed there were still repeated miscommunications, and two incorrect delivery dates were given to me before the items were finally delivered to me--- in the middle of the night. I expressed discontent at this time, as it was the middle of the night and I have a job that requires I be rested to work, however I was given no choice in the delivery time and was told by the driver if I didn't answer when he arrived, he would leave without delivering the items.And last regarding payment methods, upon pickup on 12/27 the driver informed me if I didn't pay cash, there was no guarantee that items would be delivered on the specified day at 12/31. This contradicted what was on the contract and told to me verbally. The driver insisted this was true and blamed the office for miscommunication. I did not want to run a risk of not receiving my items in time, and therefore paid cash despite what the contract said.
Regards,
[redacted]
An over the phone ESTIMATE of $1051.20 was given  to the customer based on the inventory provided and on day of the move the final price based on the space  was $1179 a difference of $127.80. Items were picked up on 12/27/15 as requested and delivery was made on 12/31/2015 as requested , customer requested an afternoon delivery window, however  there is no guarantee time for delivery. In reference to the two items that was not delivered on 12/31/2015, we did explained to the customer that it will take some before delivery and also it was delayed because we were experienced weather issues which is beyond our control. The contract clearly stated the payment methods on both pickup and delivery and the client was fully aware of that, since it was emailed to her several time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I will not accept any offer less than $850.00.  I need for the movers to cover for my wooden table which was never delivered. I paid $400 for that wooden sewing table. The company's offer does not cover the cost of the table along with the damaged, broken items.  In the attachments you will find the order of service, binding estimate of cost bill of lading and the inventory list. In the inventory list the driver and I went through a run down of the delivered boxes, as you can see there are no checks next to some numbers. ]
Regards,
[redacted]

Good Afternoon,We have not put in a claim for the damage to the coffee table and we do not wish to do so either. We have been through enough aggravation  with the company in reference to the complaint and do not wish to add more to it. We have decided to let the damage issue go and are more focussed on the complaint and the compensation for all the trouble we had to be put through unnecessarily. Getting an understanding oh why everybody we dealt with at the company continued to misinform us and NOBODY took the necessary steps to clarify with us on the delivery date is what had us troubled and feel lied too and taken for a ride. That is incorrect and  not how you do  business with a customer.We would like to be fairly compensated on this complaint.Thank you,[redacted].

Due to a lab in our insurance we were unable to operate Mr. [redacted] move for the date scheduled (1/31/2016) , as soon as we found out that we were unable to move the client, we contacted him right away and notify him and asks if it was possible to move him the following week, he said that will not be...

possible , a follow up email was sent the day after the schedule date to let him know that we found someone to accommodate him on 2/2/16 but he declined.