Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2015/05/13) */
We have discussed the matter with the customerThe issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns
Electronic Arts
Worldwide Customer Experience
Initial Consumer
Rebuttal /* (2000, 7, 2015/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 11, 2015/05/19) */
I'm still discussing my problem with the company.The response from them are super slow and the treatment are unfair.Two of my friends are in the same situation with me but they got unbanned since they contact ea.But they only said my ban could not be lifted.I have tried to reply the email about my dissatisfaction but still no response was received
Final Business Response /* (4000, 13, 2015/05/20) */
We have discussed the matter with the customerThe issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns
Electronic Arts
Worldwide Customer Experience

Hello there,
Thank you for sending this complaint over to usI shall investigate the concerns raised and reach out to the customer and assist
Kind Regards,
*** *
EA Customer Relations

Initial Business Response /* (1000, 15, 2015/08/28) */
To whom it concerns,
Thank you for bringing this issue to our attention
Unfortunately the halo title is not a series that is published or supported by Electronic Arts
It seems possible that this customer may be contacting the incorrect
company in this instance
We would recommend that the customer reviewe the developer fo rthe Halo series by reviewing the packaging and reach out to the appropriate parties accordingly
We will contact the player from our side to provide this infomration directly
Thank you,
***

To whom it concerns,
As previous advised, we cannot discuss the particulars of an account sanction on a public forum
The only means to despite this matter further is to contact our terms of service team through the means outlined in my previous responses
Otherwise, if any other issues or concerns need to be addressed, the account owner should contact us directly through our help website at help.ea.com
Sincerely,
EA Help

Complaint: ***I am rejecting this response because:
They think they can just send the same email to all customers and not address any issue raised
Awful behaviour
Sincerely,*** ***

To whom it concerns,
Thank you again for getting back in touch
As previously advised, we have resolved this case from our side and provided information relevant to the sanction directly to the player
This matter has been reviewed several times by our Terms of Service and Customer Relations teams and our conclusion has been confirmed
Any further disputes should be places with our Terms of Service team as advised in our previous response
Thank you,
EA Help

Complaint: ***I am rejecting this response because: I still have
not gotten back my missing digital content or equal valueIn fact I just got out of an online chat with a CS rep that just directed me towards forums to "talk to devs directly" This was after being directed there via the Madden Ultimate Team twitter account and EAhelp's twitter accountThe email from your company deeming my concerns of the dispute of the unjust ban just that "Your concerns are valid and justified over this matter we will work to ensure it doesn't happen again" That's nice and all but I'm still being punished from your dev team's mistake by not having my content returned to me and endlessly given the run around by your CS outlets when trying to get it returned
Sincerely,*** ***

Initial Business Response /* (1000, 7, 2016/03/15) */
Hello Revdex.com,
Thanks for sending this to usWe have been discussing this with Mr *** since the original escalation on the 26th of FebruaryWe have engaged with our expert on this and we have offered a higher compensation that we would be
able to offer in these circumstances
We have provided the details of the offer to the user and haven't heard back from him since the 4th of MarchI've sent an email to this consumer and sharing this information with him
Kind regards,
***
EA Customer Relations
Final Business Response /* (1000, 10, 2016/03/20) */
Hello Revdex.com,
I'm updating this as we have heard back from this user who hasn't accepted the solution offered
I have discussed this case with Mr *** who has declined the compensation offered on thisAs such I have closed this case and informed the consumer to contact us should he choose to accept the offer
Kind regards,
***

Final Consumer Response /* (2000, 6, 2016/03/02) */
I have contacted the credit card company and EA and have resolved this issue, no further action is required on your partThanks you

As we have already provided our final answer with the complaint we will no longer reply to any further updatesAll of our previous statements stand and we will not revisit this any further
EA Help

To whom it may concern,
This customer's case is currently still being investigated by our Terms of Service team and the FIFA Studio, and regrettably Customer Support does not have an estimated time for when the investigation will be completed.
Once we have determined
what has transpired with this players case, we will be in contact to let them know the outcome of the investigation.
If this customer wishes to appeal the action that has been taken on their account, they will need to contact our Terms of Service team, and the customer has been advised of the correct email address for this purpose.
Regards,
EA Customer Support

Initial Business Response /* (1000, 5, 2015/10/23) */
To whom it concerns,
We have reached out to *** to try and resolve any outstanding concerns with his Madden Mobile gameThank you for bringing this to our attention
Kind regards,
***
Electronic Arts Customer
Experience

I have been in contact with this player directly regarding the issues he had with a recent promotion on Origin
Since he missed out on the promotion due to a technical issue, we agreed to partially refund the user to match the promotional price we offered on Origin during this timeAt this time he
seems happy with the resolution and we consider the matter closed

Initial Business Response /* (1000, 5, 2016/02/09) */
To whom it concerns,
Thank you for bringing this matter to our attention
I am in direct contact with the customer and we are swiftly working towards a resolution to this issue
These concerns have been addressed at this point and we
expect to have the matter fully resolved for the customer shortly
Best regards,
*** S
EA Worldwide Customer Experience
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:
I followed the steps the business recommended in contesting the wrongful account banThe company hasn't yet respondedAlso, I fail to see how customer service's inability to deal with this issue frees the entire company from responsibility to the customer. Sincerely,*** ***

Complaint: ***I am rejecting this response because: The unbalance and unethical manipulation of the game aside, the main issue here is that I was told that I could be provided with a full refund***'s policy clearly states that any and all refunds must come from the developerSince it was a technician from the developer of the game that granted approval and sent a request for the refund to be issued by the partnering company(***) and ***'s policy with the developers clearly states that any an all refunds must come from the developer(Policy that *** holds with developers previously submitted), then it is only logical to conclude that EA should follow through with providing the refundThis is especially evident since the approval of the refund that they tried having *** issue was sent by EA themselvesIt's pretty straight forward and getting to be ridiculous that they are not willing to step up and make the situation right
Sincerely,*** ***

I have reached out to the player directly to address the issues they've had with Mass Effect Andromeda

Initial Business Response /* (1000, 5, 2016/02/25) */
To whom it concerns,
We have been in direct contact with this player and resolved any concerns
We now consider this matter to be resolved
Thank you for bringing this matter to our attention
EA Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2016/01/27) */
We have discussed the matter with the customerThe issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns
Electronic Arts
Worldwide Customer Experience

Complaint: ***I am rejecting this response because: I'm trying to respond to their emails but they all come undeliverable with EA message that I don't have a claim with them Sincerely,*** ***