Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2015/09/30) */
Hello Revdex.com,
Thank you for bringing this to our attention, we will reach out to this user and work with him to provide information & assistance on our end
Regards,
***

If the customer wishes to dispute the action taken on their account, they can contact our Terms of Service department directly with any information relevant to dispute the action by following the steps outlined here:
***

Hello,
For account security purposes, I cannot disclose any information relating to this accountPlease, note our Terms of Service Team are the only Team who can assist with this matter
Thanks,
***

We've reached out to the player to discuss the issue, and it has been addressedIf assistance is needed again in the future, they are welcome to contact us at help.ea.com anytime and we'll be happy to help
Electronic Arts
EA Help

Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such mattersShould you have some additional information regarding this matter, please email "[email protected]"Additional information regarding this process can be found by following the link
below.https://help.ea.com/en-sg/help/account/information-about-banned-or-suspend...⇄

Complaint: ***I am rejecting this response because: I wqs compensates packs of cards no where equivalent to the value I would have receivedI would have been more inclined to the addition of packs however that still would not be close to the value I lostMore still must be done, as they acknowledged their error and I never received any additional feedback after the final email from EA.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello Revdex.com,
Thank you very much for passing ** our customers concerns to us
I have reviewed the customer's case and unfortunately it seems like the customer has been looking for support in the wrong placeThe issue the customer is having
is with our Popcap studio and only they will be able to assist him
I have reached out to the customer directly and I am hoping to arrange a call back to discuss his options further
Thank you
EA Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They company contacted me and explain that even though I purchased the products from them another sister company handles customer supportPop capsThey can only be reached by emailI have emailed them times in the past days and have recieved no responseI called back ea games Friday and they informed me if pips caps does not resolve problem there is nothing that can be doneI told them I would report this to the Revdex.comThey told me on the phone that doesn't matter the Revdex.com doesn't ever actually do anything to the companies as big as Es sportsSo I guess I'm just screwed
Final Consumer Response /* (4200, 14, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with EA games and they told me that pop caps handles the customer support for that account and they cannot do anything for meI have responded to their emails asking for more information I've given them what I can and they have simply told me they have no resolutionThe problem has not been fixed and the one call is all I received to assist in fixing it At one point they told me the Revdex.com cannot do anything to a company that large so they do not seem to be interested in resolving the situation at allIf the Revdex.com cannot help me get a resolution I am looking into a small claims court filing
Final Business Response /* (4000, 18, 2015/11/23) */
Hello Revdex.com,
I am very happy to report that the customer has no got back to us with the needed information and we have been able to successfully help the customer with his concerns
The customer has confirmed that the issue is now resolved on his end and the issue can be closed
Thank you once again for passing ** our customers concerns to us
Thank you
EA Customer Service

To whom it concerns,
Thank you for bringing this matter to our attention
As we cannot discuss the particulars of an account with anyone except for the account owner, the player should contact su directly through our account disputes process in order to dispute this sanction directly
The
steps on how to proceed with a dispute can be found here: ***
This process sis the only means by which an account owner may dispute an account sanction with us
For further context surrounding this players sanction, he should also review our article on the FIFA rules located here: ***
Thank you for your time
Sincerely,
EA Help

I regret that we are not able to assist further with this query, as the Terms of Service team have provided their final resolution and will not be removing the ban from this accountEA Help is unable to overturn any decision, or provide detailed information

Complaint: ***I am rejecting this response because:I have already emailed ea several times about this issue and they don't care to rightfully unban my accountAs I stated before, my offence was coinbuying, which according to EA leads to a warning, but instead I got a permanent ban.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/15) */
We are investigating the issue and will address a solution in any future iterations should there be similar circumstances in the mode
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
Have had since semptember and have been doing the same song and dance with this responce with nothing coming of itWith fifa around the corner it is highly unlikely you do anything to change your response
Final Business Response /* (4000, 9, 2015/06/22) */
We've provided the information available around this situation and have confirmed that our FIFA team is currently investigating itUpdates will be provided to our users when they become available, but we ***'t have further details at this time
Final Consumer Response /* (4200, 11, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So what you are saying is it is not going to be fixed and we have to buy the new game on order enjoy the featureHope PES has better customer service and takes care of their customers unlike your company does

Unfortunately even after further review we found the account have violated the rules past the coin movingThe ban will be upheld and we unfortunately will not be able to assist any further
Electronic Arts Worldwide Customer Experience

We have double checked on the amount of coins that were taken away from the player and have confirmed that we have provided them with the correct amount of coinsWe keep very detailed logs on what we remove from a players account especially when it is due to a ToS violationWe will not be able to grant any further coins to this player
Electronic Arts Worldwide Customer Experience

We have reached back out to the customer to continue troubleshooting the issue they are experiencing
Electronic Arts
Worldwide Customer Experience

Complaint: ***I am rejecting this response because: thats still greedySincerely,*** ***

Complaint: ***I am rejecting this response because: I've already contacted terms of service They were beyond useless and uncooperative I outline in detail every action that I made on my account and they simply with no explanation said that "the correct action was taken" which is incorrect I was never involved in coin buyingI simply happened to make a wise purchase on the transfer market and sold the player again for more than I bought him for This does not violate the terms of serviceI outlined in my previous message that Terms of Service was unhelpful, rude, and wrong. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, but I do not find it acceptable but I am not going to post on your forums anymore with Policies like this because I cannot know if I am safe to post on your forum anymoreI do not need to be harassed and badgered and stalked by a person on the forum who wants to down right humiliate me by questioning me everywhere I turn because he doesn't know me in real life and you need to change your forum where if someone puts someone on their ignore list that person can no longer see the post of the person who ignored themIf they can see and quote a person who is ignore them's post then what's the point of putting them on Ignore? There is no pointSo you really need to fix this were people can not be harassed.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I have already tried to contact you elsewhere and all I get are automated responses
please email me at *** or I will surely have to take this to the consumer protection services of OntarioI am sick of the automated responses.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/05/27) */
To whom it may concern,
We have reached out to our customer using our internal tool to discuss their issues
Kind regards
EA Customer Relations

Complaint: ***I am rejecting this response because: I was informed that some of the errors I have been having are most likely caused by two different thingsOne, traveling in and out of different time zonesTwo, have the beta version of IOS I informed that the problems have been occurring before I installed the new softwareThey should not then offer to take funds from customers not using the beta versionAnd last that the beta version is gone, and I am still having problemsThe company has done nothing to help meI have to now file a complaint with my bank.Sincerely,*** ***