Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2015/10/09) */
Dear ***, Revdex.com,
Thank you for bringing this matter to our attention
I have reached out to *** directly using the email address provided on this Revdex.com, I would invite you to read through this at your next convenience and reply back
with the requested information
I look forward to hearing from you and thank you for your time
Regards,
***
EA Customer Experience

Greetings all,
Many thanks for your update
We continue to work with this player directly in hope a positive resolution can be found
Thank you for your time and understanding in this matter
Kind regards,
EA Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

To whom it concerns,
Thank you for bringing this customer's concerns to our attention
We have reached out to *** in order to address and resolve any outstanding issues
We have not yet received a response from *** but once he engages with us we should be able to come to a satisfactory
resolution
Thank you for your time,
EA Help

Complaint: ***I am rejecting this response because: ea games spun me around, asking me for my name, my game ID; what kind of computer
or device I was onI gave them all the information I had and they told me that it wasnt enoughThey refused to resolve any issues and I'm very unsatisfied with their responses so far.Sincerely,*** ***

Initial Business Response /* (1000, 6, 2015/08/26) */
To whom it concerns,
We have reached out to *** and hope to address her outstanding concerns regarding her recent purchase
Thank you for bringing this to our attention
Sincerely,
***
Electronic Arts Customer
Experience

We have spoken with the customer in regards to their concerns about both the balance updates to the game, as well as their request for refundsIn terms of the former, this is a common part of most any game’s (owned by EA or otherwise) life cycle and is intended to preserve a fair and balanced game experience for playersThe right to do this is acknowledged by anyone who creates an account to play Galaxy of HeroesAs for the latter, approval for a refund was not provided
Upon a previous interaction with our support staff, it was very clearly stated that the matter would need to be addressed with a partnering companyThe email being referenced was intended by that support agent to serve as a request for the refund to be fulfilledAt no point did the support agent act under or claim to have the authority to approve the refund
We have provided direct contact information to the customer and are more than happy to discuss any further concerns they may have

Complaint: ***I am rejecting this response because: I have already contacted the google play store and they have told me that I need to contact the app developer to resolve my issueEither refund me for my purchases or get rid of the caps on attributes and return the auction house to the previous version before you took it over and only list your items.Sincerely,*** ***

Initial Business Response /* (1000, 7, 2016/01/29) */
Dear ***, Revdex.com,
Thank you for bringing this matter to our attention
I'm currently working with *** towards a resolutionAs soon as everyone is happy with the proposed resolution I will update the complaint
Regards,
***
EA
Customer Relations

We have reached out to the customer and the issue is under review at this time We will be contacting the customer once we have more information to provide
Electronic Arts
Worldwide Customer Experience

Complaint: ***I am rejecting this response because: I can't see the business's responseSincerely,*** ***

Initial Business Response /* (1000, 7, 2015/11/11) */
To whom it concerns,
We have reached out to *** through our internal customer support tools and hope to resolve any outstanding issues as soon as possible
All the best,
***
Electronic Arts Customer Experience
Initial
Consumer Rebuttal /* (3000, 9, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to the unprofessional handling by their customer service staff previously, I need EA relationship manager to reply me and give me written(hard-copy) complaint reply letter, this apology letter should be arranged by mailing post to meAnd the hard-copy letter should be signed by EA the customer manager!
I need this complaint letter as an apologize to me
Final Business Response /* (4000, 11, 2015/12/04) */
To whom it concerns,
We have reached out to *** through our internal customer support systemWe hope to follow up on any of ***'s further concerns on this matter and help improve his experience
Thank you for bringing this to our attention
Sincerely,
***
Electronic Arts Customer Experrience
Final Consumer Response /* (4200, 13, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***
You guys as the key part of EA customer experience department, however, you guys do not have the right customer service attitude and apply the international standard to face highly customer complaints
You guys just forget and forgive the previous bad customer service handling worksAnd keep insisting reject to issue any complaint letter
That's really unacceptable and not a good image of an International corporation
I need EA's written apology letter!
Written Letter,
Please follow up with this, the letter should includes the apologize about *** H.(from the EA Customer Experience Specialist Team)'s previous unprofessional following up & email replies, EA's bad server connectivity & bad mobile customer experiences
The complaint apologize letter (signed by the manager of EA Customer Relations ) can be shipped to me by USPS or EMS
*** C

Complaint: ***I am rejecting this response because:
I have already contacted this address, given my details and waited hours for a response telling me that the ban is justifiedI have NEVER cheated in this game, there is NO reason this account should be bannedPlease assign an actual human to my case and have a look at my account
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/24) */
Hi Revdex.com,
Thanks for sending this on to me I *** reach out to the user and work with him towards the resolution of this issue
Kind regards,
***

We have reached out to this player to gather some information so we can look into this issueAt this time, we are investigating what happened to the player's NHL content, as well as their experience with our support staffWe haven't resolved this issue yet, but are currently working towards a
resolution

Complaint: ***I am rejecting this response because: the whole reason I started this complaint is because the ea support team is not able to give me an updateWhen I contact the help team for an update they tell me that I need to email the specialist assigned to my caseWhen I email the specialist assigned to my case he doesnt respondThis is the whole basis of the complaintInitially the specialists would respond in a timely fashion but I have not gotten a response in over two weeks nowI have since contacted the ea support team for an update and their only answer is that I need to continue to wait for a response from the specialist teamI again contacted the ea support team yesterday and got the same responseI have done what you suggested I should do and I am still not getting any information on the status of my caseI filed the complaint in hopes that someone could help me either get my case resolved or at least get someone from the specialist team to communicate with me. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
They say exactly same words to me without better explanationThe Team of service just says that I have violated the terms and they do not provide the exact written details of the violationIt like accusing buys/user without providing the proofThey have accuse me falsely for the action I have not done, I will accept any resolution with out exact detail of events that made them to accuse me, plus I have spent money buying fifa points as well as spent lots of time playing it.Sincerely,*** **

Initial Business Response /* (1000, 5, 2015/05/19) */
We've reached out to this player to gather some information to help locate the missing Mass Effect titlesWith the information he provided we were able to locate the account in our system, and the player has confirmed he has access to his games
againThank you for bringing this matter to our attention
Initial Consumer Rebuttal /* (2000, 8, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This issue has been resolvedEA has been very helpful
Final Consumer Response /* (2000, 12, 2015/05/26) */
This issue has been resolvedEA did find the missing games under another accountI was sure that I only had one single account however I was wrongI appreciate all of the help in resolving this issue

We are currently speaking with this player about their issue and hope to have a resolution soon
EA Help

Complaint: ***I am rejecting this response because: They have contacted me once due to you guys informing them that I
need service
It's been 4-days and no response like always from EAThe actions that I was doing on their account does not indeed break any rules just their system picking up an innocent manThere's lots of YouTubers buying account and coins which sickens me and they have to focus in on me besides the fact that all my purchases were made for points using their services
Sincerely,*** ***