Electronic Arts, Inc.

There was an issue that prevent the player from being able to access his account.  The issue has already been resolved and the player is able to access his account again.

Last night, I wrote a complaint to you regarding Vcom, in California. Thank you for your help! Even though they say on their website replies are to take between two to three days, I got an email today from them resolving my problem. I appreciate the help, and you can consider this matter closed. Thanks again.

The only players impacted by this were players that were caught exploiting the set. If the player wishes to dispute the action then we encourage him to contact the Terms of Service team at [redacted], from the email address linked to their Madden 17 account.

Complaint: [redacted]I am rejecting this response because:
I told you that PLEASE CONTACT ME ON MY PERSONAL EMAIL ADRESS[redacted] why can't you follow instructions?Sincerely,[redacted]

We are not be able to assist further with this query, as the Terms of Service team have provided their final resolution in the case and will not be reversing the action taken on this account. EA Help is not be able to directly provide proof of violation, as this is something only the Terms of Service team is privy to. We ask the customer to contact the Terms of Service team directly with their queries at [redacted].

We have attempted to contact the player to address the reported issue. We did not receive a reply to either of our e-mails. If the player still needs assistance they may contact our support at [redacted]
Electronic Arts Worldwide Customer Experience

Unfortunately, we are unable to assist further through this channel and we are unable to overturn a violation. As discussed, the customer will need to address the issue with EA Terms of Service team directly.  Details on how to do this can be found through this article on EA Help: [redacted]
Electronic Arts
Worldwide Customer Experience

We are contacting this player to help them with the issue. For any future billing issues they are free to open a new case at help.ea.com.
- EA Help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
 
I am rejecting this response because: Given the money and hours I've spent on the game, I find it completely unfair that everything I have worked for throughout the year was taken away from me due to something I did not do. I told EA, everything that I did regarding to the game and explained to EA that I did not in FACT buy coins yet EA does not give my items in game back. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/12/17) */
Hello there,
Thank you for contacting us!
I have reached out to [redacted] to inform him of the status of his account. I regret we wouldn't be able to provide further information on this issue, however I have advised [redacted] how to contact us...

in future.
Kind regards,
[redacted] S.
EA Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
EA can't give me a time frame in wich this problem will be resolved. On their own fifa forums I have read about such cases taking months.
And with 'Futmass' and 'team of the year' around the corner (the biggest deal on each new fifa) I am affraid to miss out on these events.
I would very much like the play the game before that.
Final Business Response /* (4000, 10, 2015/12/21) */
Hi there,
Thanks very much for reaching out to us.
I've sent an email to [redacted], to explain the situation.
As he has mentioned, our FIFA Studio is currently investigating his account, and will be in touch with him very soon with an update.
We apologize for any inconvenience caused, and appreciate the patience while this process is taking place.
I've let [redacted] know how to contact us in future if he has any further questions.
Kind regards,
[redacted] S.
EA Customer Support

We have taken a look at the account under the e-mail provided by the player and show no action taken against the account. If the player is running into issues connecting to their account they are welcome to contact our support at http://help.ea.com/contact-us. 
EA Help

Complaint: [redacted]I am rejecting this response because:They are still wrongly acausing me of coin selling which I wouldn't as iam a loyal person to the fifa franchise. I would like some proof of what they have accused me of and if they cannot because I have not been taking part in these malicious acts, I would like them to reinstate my account and give sufficient compensation.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/09) */
Hello Revdex.com,
Thank you very much for bringing our customer concerns to us.
I have reached out to the customer and discuss the matter with him. The customer has advised that the information he had was not from EA but from a 3rd party. We...

have confirmed the correct information with the customer and now consider this matter closed.
Thank you.
EA Customer Relations.

Initial Business Response /* (1000, 7, 2015/06/05) */
We are working with the customer on the issue and confirmed they are able to reach us should they have any questions.
Electronic Arts
Worldwide Customer Relations
Initial Consumer Rebuttal /* (3000, 9, 2015/06/09) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
EA Games has contacted me, but that's about it. There is still no technical fix to the Iron Force game, which requires a "strong internet connection". I have not been able to sign into this game via wifi for over 3 months and counting. The developer is extremely slow to respond to support requests (if at all) and there are no solutions or acceptable compensation for the glitchy game. In fact they recently admitted they have no fix-but they are still collecting money from everyone. I have made an offer to remedy my personal situation with many in-app purchases made unusable by their unstable and glitchy game, but there has been no response to that.
The customer service involved with Iron Force Android app is appalling. They simply [redacted]'t care whether the game works, if customers are getting what they pay for, or if they are offering decent service. The shortcomings of EA/ [redacted] are widespread and need to be fixed. Just look at social media and playstore ratings to see for yourself. I hope they get some different people and try to straighten things out in the near future
Final Business Response /* (4000, 11, 2015/06/17) */
We have discussed the matter with the player and the issue is being address while confirming the player is able to contact us should they have any questions.
Electronic Arts
Worldwide Customer Experience
Final Consumer Response /* (4200, 13, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only solution offered by the maker of Iron Force was a much, much smaller amount of game diamonds or game cash, which did not compensate me nearly for the lost use of in-app purchases, burned fuel for games that won't load, and choppy play due to game servers and lack of wifi ability after a game update in early March. They were unwilling to get anywhere near my proposed solution even after I explained the extent of their often unplayable game going back to 2014.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Requesting complaint closure for case [redacted], it has been resolved.Sent from Yahoo Mail for iPhone

Initial Business Response /* (1000, 5, 2016/02/03) */
We have discussed the matter with the customer. The issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns.
Electronic Arts
Worldwide Customer Experience

To whom it may concern,Many thanks for sending this players concerns to us.
I have reached out to this player and addressed the concerns raised, as such; we consider this matter resolved. 
Thank you for your time and understanding in this matter.Warm regards, [redacted] – Executive &...

Customer Relations

Complaint: [redacted]I am rejecting this response because:They did...

nothing to help me besides tell me to make new characters for the SWTOR MMO for which I am paying subscriber. I have spent years (literally) working on some of these characters and they didn't even call me on the phone, they just did things by email. I did find a phone number in the first email they sent which I called yesterday and left a message asking for phone contact. I really would prefer to speak to someone from their company on the phone about the problem I am having with the product (SWTOR). Please let them know I am not trying to be/sound aggressive here I would just greatly like some real help on this (over the phone). Thank you for your aid, and have a nice day.Sincerely,[redacted]