Electronic Arts, Inc.

Complaint: [redacted]I am rejecting this response...

because:
I have replied to the EA representative that reached out to me MULTIPLE times, at two different company email addresses, none with any sort of response.  I have to assume that EA's email system may be blocking my replies with the .TXT attachment that was requested of me, or I am being ignored.  Either way, successful communication has yet to be established.  The email chain thus far can be referenced in the attached PDF.
Sincerely,
[redacted]

We have looked into the players claim and confirm that the player broke out terms of service on 4/13/2017 by purchasing FIFA coins. This is against the rules. These rules can be found at the link below:
[redacted]
If the player has any further...

questions or concerns they are welcome to contact our support at [redacted]
 
Electronic Arts Worldwide Customer Experience

To whom it may concern,
Many thanks for sending this players concerns to us.
Given the sensitive nature of this issue and as Customer Support are not in a position to assist, we have a dedicated team who are tasked to address such matters. Should you believe this account action to be incorrectly...

applied or have some additional information regarding this matter, please email the following address:[redacted]Additional information regarding this process can be found by following the link below:[redacted]Thank you for your time and understanding in this matter.Warm regards, [redacted] – Executive & Customer Relations

This player's account has been re-reviewed by the Terms of Service and Fifa teams, and we have confirmed the violation occurred. Due to this, we will not be overturning the action taken on this account.

This query is in regards to an action taken by the Terms of Service team, regarding a violation of our Terms of Service agreement. Decisions made by the Terms of Service team are not taken lightly, and any violation of service is considered a serious offence. 
Given the sensitive nature of...

this issue, we have a dedicated team who is tasked to address such matters - the Terms of Service team. I have reviewed the account with the appropriate teams, and they have found the player's account to be in violation. They have reached their final decision regarding this case and informed the player of the outcome. Further disputes will not be considered.
EA Help and customer support would not be in a position to provide details about the action, nor would we be able to overturn the decision by the Terms of Service team. For this information, please contact the Terms of Service team directly at [redacted]
[redacted]

Initial Business Response /* (1000, 5, 2016/03/11) */
To whom it may concern,
We have reached out to our customer using our internal tools and have resolved the customers issues.
Kind regards
[redacted]
EA Customer Relations

To whom it concerns,
 
Thank you for bringing this matter to our attention.
I have reviewed the account in question and I can confirm that no contact has been received from this player since August of last year.
Should the customer require assistance with a connection issue, he should...

contact us through our help website at [redacted] and we would be very pleased to assist.
 
Sincerely,
EA Help

Initial Business Response /* (1000, 5, 2015/12/23) */
To whom it may concern,
Many thanks for sending this over to us.
I have reached out and addressed concerns with regards to the restrictions on this account.
As such we consider this matter closed.
Kind regards
[redacted]
EA...

Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You have banned many peoples accounts for the wrong reasons and continue to do this as seen on the forums. This is shocking. Unless I get unbanned I am not going to continuing to play or buy the game. Shocking.
Final Business Response /* (4000, 9, 2015/12/28) */
To whom it may concern,
We have reached out to the customer to both of their email addresses and advised that the restrictions on their account will not be lifted.
Kind regards
[redacted]
EA Customer Relations

Thank you for sending this to us. We have reached out to the customer via our internal support channels to assist them, and this issue should now be resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to add that my in game account e-mail is [redacted]
My ingame account name is [redacted]" hopefully this helps in locating my account that has my strike. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
We have discussed the matter with the customer. The issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns.
Electronic Arts
Worldwide Customer Experience

This player has contacted our support staff and this matter has been addressed. Thank you!
 
Sincerely,
EA Help

From: [redacted] Sent: Friday, August 26, 2016 [redacted]To: [redacted]Subject: EA Games Complaint
 
I have reread what I shockingly agreed to when I joined EA's online store.  My fault, I have no rights and from what I read in that agreement...

it looks like I don't even have the right to contact the Revdex.com.  I may be flabbergasted that such an agreement was what I agreed to but clearly I must have or it would not have downloaded.  I am just in awe of their abilities - well played EA Games, well played.  I am sorry to have wasted your time in even reading the complaint.  Thank you.
 
[redacted]

Complaint: [redacted]I am rejecting this response because:
1.) I have not been told why I was found to be in violation of TOS. And multiple times? This was never mentioned. 
2.) Please stop dodging this question. It is both poor business practice and also highly unethical. CAN I USE MUTCOINS TO ACQUIRE MHC OR NOT? Seriously, why are you so set on dodging this question?
3.) You need to stop stating that I am free to email you with further questions. I have already posted one email showing you've already told me the matter has been resolved and I won't get any more answers. 
Please, just this once, answer me queries. Every response you've made both in emails and now on here have been incredibly evasive. How/why are you unable to answer a couple questions for a person that spends thousands and thousands of dollars with you? It's mind boggling.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/06) */
Dear [redacted], Revdex.com,
Thank you for bringing this matter to our attention.
I have reached out to you on the email address attached to this Revdex.com (ending @yahoo.com). Please check for my correspondence in your inbox at your next...

convenience.
Regards,
[redacted]
EA Customer Experience

Complaint: [redacted]I am rejecting this response because: I already have contacted the TOS team but I don't think that they are doing their job correctly. My club was reseted when it should have been the coin count that is reseted. I would like someone to contact me and solve this issue because the TOS team wouldn't help.
My position is clear and I am in the right here since EA has a three strike rule that they didn't follow as they should.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/12) */
We have reached out to the player but have not heard back at this time. Should they still need assistance, they are welcome to contact us back and we will be happy to assist and can confirm they are able to contact us with any...

issues.
Electronic Arts
Worldwide Customer Experience

To whom it concerns,
 
Thank you for contacting us.
[redacted] issue was initially brought to our attention through a review that he filed recently with you.
We investigated the matter at that time and have since contacted him directly to provide our findings.
 
We now consider this...

matter as closed but if he wishes to dispute this matter further, he should contact our Terms of Service team directly as per the steps outlined at the following link:
[redacted]
 
If he should have any more questions, issues or concerns, please feel free to contact our dedicated support team through our help website at help.ea.com, or engage with our helpful community members on Answer HQ at[redacted]
 
Thank you,
 
EA Help

Hi all, 
Thanks for sending this players' concerns over.Given the sensitive nature of the concerns raised by this player, I suggest that they contact our Terms of Service Team directly as Customer Support are not in a position to assist. More information on how to contact our Terms of Service...

Team, can be found in the following article:
[redacted]
Thanks, 
[redacted]

Initial Business Response /* (1000, 5, 2015/12/17) */
To whom it concerns,
We have reached out to [redacted] Liu about this ongoing concern. We hope to have a resolution on this soon and answer any outstanding concerns.
Thank you for bringing this to our...

attention.
Sincerely,
[redacted]
Electronic Arts Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate [redacted]'s timely reply, however, I didn't get any resolution. Team of The Year is approaching and every FUT player knows how important it is: various happy hours, cheap cards, I have invested several hundred dollars at the beginning of the game and saved every single coin for this event, but now I am locked out, and I don't even know when I will get the result. I didn't do anything wrong, I didn't buy or sell coins or what so ever. It is really not fair to not release any information on this lockout.
I understand you don't know when we'll get our accounts back and it is up to the studio people. But can you please find someone that do know? At least give me an estimate: a week? A month?
Thanks
[redacted]