Electronic Arts, Inc.

Complaint: [redacted]I am rejecting this response because: A full investigation of my account concluded I did nothing wrong. I have the email from the company to prove it. I'd be happy to forward it to whom it may concern. I did not exploit anything and am being clumped with people who did. I also take issue that the company lets gameplay glitches and exploits ruin player experiences and turns a blind eye only to mass ban anyone who completed this glitched set, which was their fault that they let go live in the first place. Keep earning that worst company of year award you all are so infamous for EA.Sincerely, [redacted]

Attempted to contact via e-mail and phone provided. We were unable to reach player at this time. We have e-mailed the player our contact information so they may contact us if they still require assistance. 
Electronic Arts World Wide Customer Experience

If the customer wishes to dispute the action taken on their account, they can contact our Terms of Service department directly with any information relevant to dispute the action by following the steps outlined here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄ is the only means to have this particular matter resolved. Thank you for your time and understanding in this matter.

Initial Business Response /* (1000, 5, 2016/03/11) */
To whom it may concern,
We have reached out to our customer using our internal tools and have resolved the customers issues.
Kind regards
[redacted]
EA Customer Relations

Initial Business Response /* (1000, 5, 2015/08/12) */
We have reached out to the player but have not heard back at this time. Should they still need assistance, they are welcome to contact us back and we will be happy to assist and can confirm they are able to contact us with any...

issues.
Electronic Arts
Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/12/17) */
To whom it concerns,
We have reached out to [redacted] Liu about this ongoing concern. We hope to have a resolution on this soon and answer any outstanding concerns.
Thank you for bringing this to our...

attention.
Sincerely,
[redacted]
Electronic Arts Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate [redacted]'s timely reply, however, I didn't get any resolution. Team of The Year is approaching and every FUT player knows how important it is: various happy hours, cheap cards, I have invested several hundred dollars at the beginning of the game and saved every single coin for this event, but now I am locked out, and I don't even know when I will get the result. I didn't do anything wrong, I didn't buy or sell coins or what so ever. It is really not fair to not release any information on this lockout.
I understand you don't know when we'll get our accounts back and it is up to the studio people. But can you please find someone that do know? At least give me an estimate: a week? A month?
Thanks
[redacted]

Complaint: [redacted]I am rejecting this response because: once again the matter is not resolved and I have no access to my account which I paid for. My account was compromised st the time the terms were broken and this was reported under the lost players and content policy.  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/06) */
Dear [redacted], Revdex.com,
Thank you for bringing this matter to our attention.
I have reached out to you on the email address attached to this Revdex.com (ending @yahoo.com). Please check for my correspondence in your inbox at your next...

convenience.
Regards,
[redacted]
EA Customer Experience

This query is in regards to an action taken by the Terms of Service team, regarding a violation of our Terms of Service agreement. Decisions made by the Terms of Service team are not taken lightly, and any violation of service is considered a serious offence. 
Given the sensitive nature of...

this issue, we have a dedicated team who is tasked to address such matters - the Terms of Service team. I have reviewed the account with the appropriate teams, and they have found the player's account to be in violation. They have reached their final decision regarding this case and informed the player of the outcome. Further disputes will not be considered.
EA Help and customer support would not be in a position to provide details about the action, nor would we be able to overturn the decision by the Terms of Service team. For this information, please contact the Terms of Service team directly at [redacted]
[redacted]

This player's account has been re-reviewed by the Terms of Service and Fifa teams, and we have confirmed the violation occurred. Due to this, we will not be overturning the action taken on this account.

From: [redacted] Sent: Friday, August 26, 2016 [redacted]To: [redacted]Subject: EA Games Complaint
 
I have reread what I shockingly agreed to when I joined EA's online store.  My fault, I have no rights and from what I read in that agreement...

it looks like I don't even have the right to contact the Revdex.com.  I may be flabbergasted that such an agreement was what I agreed to but clearly I must have or it would not have downloaded.  I am just in awe of their abilities - well played EA Games, well played.  I am sorry to have wasted your time in even reading the complaint.  Thank you.
 
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Thank you for sending this to us. We have reached out to the customer via our internal support channels to assist them, and this issue should now be resolved.

To whom it may concern, I have contacted our customer using our internal tools and have processed a refund in the amount of $42.39 for her. As such, we now consider this matter resolved. [redacted] EA Customer Relations

Complaint: [redacted]I am rejecting this response because: I did not violent anything and was wrongedSincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/06/19) */
Dear [redacted], Revdex.com,
Thank you for bringing this matter to our attention.
I've looked into this and I can see that you have previously contacted us in regards to this issue, as informed you will need to contact our Account Disputes team if...

you need any additional details about any action taken, or if you wish to appeal. Only this team will be able to comment further on this matter.
They can be contacted on the following email address: [redacted]@ea.com
I'm afraid we won't be able to comment any further in regards to this matter and I would highly encourage you to contact the above address.
Regards,
EA Customer Experience
Initial Consumer Rebuttal /* (3000, 12, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the email I received from the company yet as of 6/24/2015 my account is still suspended. I have contacted them through email 8 times, talked to customer service reps three times. The emails have gone unanswered after receiving the one below. The customer service reps always promise me of my account reinstatement only my account is never reinstated. Now they won't answer any on my emails on this matter.
Terms of Service Correspondence will follow shortly. PF [redacted]@ea.com ([redacted]@ea.com) Add to contacts 6/19/15 Keep this message at the top of your inbox To: [redacted]@hotmail.com [redacted]@ea.com Dear Customer, Product Name: Madden 15 Thank you for contacting us regarding the action that has been taken on your account. We have now completed our investigation into your complaint. After reviewing your case, we can see that your concerns are valid and justified. We will take great care to ensure that this does not occur again in the future. Your Account is active to play once more. Please do not farm Seasons games by matchmaking with a friend to grant 'free' wins anymore. We will make sure to pay close attention and will monitor your game play going forward. It could take up to 48 hours to activate your Ultimate team. Thank you for your diligence in bringing this matter to our attention. As a valued customer, your feedback is very important to us. Yours sincerely, Ian EA Terms of Service Petition history: On XX-XX-XXXX you asked EAGAMES support: Persona: [redacted]67
Game: Madden 15
Platform: xbox
Final Business Response /* (4000, 14, 2015/06/25) */
Good Morning,
Thank you for bringing this matter back to our attention. From reviewing our internal records we can see that at this time proper access should have been restored to these accounts in accordance with the information that has been provided.
We would invite the customer to verify this at this time and should there be any further concerns to contact us via help.ea.com and one of our staff will be happy to assist in addressing any and all concerns that may be present.
Best Regards,
EA Customer Relations World Wide Customer Experience
Final Consumer Response /* (2000, 16, 2015/07/01) */

Hi all, 
Thanks for sending this players' concerns over.Given the sensitive nature of the concerns raised by this player, I suggest that they contact our Terms of Service Team directly as Customer Support are not in a position to assist. More information on how to contact our Terms of Service...

Team, can be found in the following article:
[redacted]
Thanks, 
[redacted]

After investigating the violation on the account, we have determined the correct account action has been taken.  We cannot assist further through this channel, nor can we overturn the violation. If the player wishes to dispute the action taken they will need to contact the EA Terms of Service...

team directly.For more information on how to contact their team, please visit our article on EA Help: [redacted]Best regards,Electronic ArtsWorldwide Customer Experience

This player has contacted our support staff and this matter has been addressed. Thank you!
 
Sincerely,
EA Help

Initial Business Response /* (1000, 5, 2015/08/03) */
We have discussed the matter with the customer. The issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns.
Electronic Arts
Worldwide Customer Experience