Electronic Arts, Inc.

My Case ID is: [redacted]
I am very sorry, in my email I gave too little information about the account data.
Origin ID: [redacted]
FUT 17 PC Game
Email account:[redacted]
It cost me about $ 50 usd
Please help to unlock your account.
Regards
[redacted]

Complaint: [redacted]I am rejecting this response because:I have sent an email to their channel weeks ago I still haven't received any reply. There is no other way to contact their team and I'm still furious I haven't got to speak to someone after how I've been treated and all the trouble it caused.Sincerly[redacted]

Complaint: [redacted]I am rejecting this response...

because:
I have replied to the EA representative that reached out to me MULTIPLE times, at two different company email addresses, none with any sort of response.  I have to assume that EA's email system may be blocking my replies with the .TXT attachment that was requested of me, or I am being ignored.  Either way, successful communication has yet to be established.  The email chain thus far can be referenced in the attached PDF.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and even though there is still issues the business and I working together to resolve I find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/15) */
Greetings,
Many thanks for your report.
I was very sorry to hear of [redacted]'s experience and do hope a resolution can soon be found.
I will now contact this customer directly via email and take personal responsibility of this...

matter.
Thank you for your time and I look forward to a swift resolution.
Kind regards,
[redacted],
EA Customer Relations World Wide Customer Experience.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] T with EA Customer Relations reached out to me. However, he wasn't helpful with addressing my request. I provided my complaint with very specific and detailed scenarios in which I was not receiving what I had paid for through the in-app purchases of their game. When we initially spoke, he told me not to worry that there would be a way to track every transaction that was made and use that information to restore the items to my account. After a week, that had never been done. He stated that "I cannot assist you in taking this matter further." I wanted an analyst to be assigned to my case that could verify each transaction individually and cross reference that to what is currently in my account to restore the missing items that I had paid for. Rather than do what he initially told me, that they would track down what I purchased, I was given a broad blanket statement that "extensive QA testing" was performed on the game, meaning many others have filed a complaint and they have a team in replace trying to replicate and repair the issue. This is entirely different than someone actually looking into my specific complaint and issue. [redacted] T does not work for the studio so he told me about the transaction research prior to speaking with the studio, which leads me to believe that after speaking with the studio they currently do not have a way to do this and rather than do what he said he was initially going to do, responded with a statement that basically said "We've tested the game." If this is the case, that they cannot provide proof that I (along with many others) cannot be provided with proof that we received what we paid for and can be provided with the missing items that we paid for, then the company seems to be deceptively covering up a major bug which is downright criminal. I emphatically do not accept this resolution from EA and believe my money has been stolen from me.
Final Business Response /* (4000, 11, 2016/02/14) */
Greetings,
Sincerest apologies for our late reply in this issue.
Having advanced our investigation into this matter, we have passed [redacted] findings to this customer directly via email.
Thank you for your time and understanding in this matter.
Kind regards,
[redacted],
EA Customer Relations World Wide Customer Experience.

We have reached out to the customer to help address the issue and welcomed them to contact us back should they have any further questions.  We confirmed the customer is able to contact us should they have any issues in the future.Electronic ArtsWorldwide Customer Experience

Complaint: [redacted]I am rejecting this response because: The customer...

service is nonexistent, they told me I made the error not them, which is true. But they were entirely unwilling to help me in any way, just constantly telling me I made the error, effectively telling me to screw myself. They are a huge conglomerate and I wasn't asking for free things, but they didn't care. [redacted] customer service at the absolute best.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: they have not resolved the issue with violating my privacy. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We unfortunately are unable to overturn the ban listed on the account with Even Balance. Please not that our terms of service that were agreed to states "You are solely responsible for all activity on your Account.  Your Account may be terminated if someone else uses it to engage in activity...

that violates the Terms of Service or is otherwise improper or illegal. " This can be found in section 1 of our Terms of Service at [redacted]
Also please note that the player has lost his online access to only Battlefield 3 and is able to access online with his other game titles. 
Electronic Arts Worldwide Customer Experience

Complaint: [redacted]I am rejecting this response because:
 
They...

only explained and repeated what I told them and information I already knew. I responded to them saying I wanted to be refunded my in game content base don purchasing those DLC under false pretense.  I just want to use the in game content on items that now work.  I also pointed out to them that their is anecdotal evidence to warrant a refund of my in game content that others have received.Sincerely,[redacted]

We've reached out to this player to discuss the concerns being reported. Thank you for bringing this matter to our attention.

We have addressed this matter under Revdex.com Report Complaint #[redacted].  As discussed with him in his last report, we do not have a method to refund, credit, or do anything with transactions through Microsoft.  Additionally, we have addressed the issue with him regarding the focus of the game and explained that it has lined up with the comments made publicly about the game.  Due to this, the issue has been addressed and can confirm he is able to reach our Customer Support.
 
Electronic Arts
Worldwide Customer Experience

We've resolved the issue with our Downloadable Games Center support site. Our Downloadable Games Center support staff has been in contact with this player and has been working towards a resolution.

We have looked into the players claim and confirm that the player broke out terms of service on 4/13/2017 by purchasing FIFA coins. This is against the rules. These rules can be found at the link below:
[redacted]
If the player has any further...

questions or concerns they are welcome to contact our support at [redacted]
 
Electronic Arts Worldwide Customer Experience

I have personally investigated the players complaint and find the suspension to be just. The player had received a warning for discouraging other players from spending in thread. This player then responded to the warning via a private message issuing expletives and obscenities to the MOD. He also...

issued further threats concerning Battlefront 2 off forums and stated "I know how this thing is played." This is when our senior MOD issued a temporary suspension for the players actions. I suggest that the player keeps his language professional in the future when speaking with the MODs or any player on our Forums. I also suggest they follow the rules of the forums as any further strikes can result in a permanent ban from the forums or even the game itself. Below is a link to our rules: [redacted] EA Help

We are in contact with the customer and the issue is being investigated. While we don't have an immediate fix, we are working to have the matter addressed as soon as possible and the customer has direct contact with us should there be any questions.Electronic ArtsWorldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/07/31) */
We have discussed the matter with the customer. The issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns.
Electronic Arts
Worldwide Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business has...

contacted me and made redress for their atrocious customer service and their service interruptions. They have committed to the improvement of their product and helped to resolve many of the issues plaguing my experience. I am satisfied with their efforts in this regard even though we are still in the process of solving many problems.Sincerely, [redacted]

Hi all, Thanks for following-up with me. Regrettably, for account security reasons; I cannot disclose any further information relating to this players account. As mentioned, our Terms of Service Team are dedicated to handling requests such as these, and they will be able to provide more information to the player. The Terms of Service Team can be contacted on the following address:[redacted]Warm regards, [redacted] – Executive & Customer Relations - EA Help