Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2015/10/07) */
To whom it concerns,
This case appears to be a duplicate of the case submitted here: https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/375af7cd30
As such, it will be actioned through that case.
Thank you,
[redacted] S.
EA...

Worldwide Customer Experience

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Thanks for the response!
I'm sorry but there is NO solution in the proposal from SWTOR. I still disagree that Hard Mode flashpoints are doable. See:
[redacted] [redacted] [redacted] [redacted]
and many others. The HM queue system is broken and hardly doable. Either fix the entire HM system, discontinue DVL requirement for these or at least grant the accolade title "Flashpoint Master" to people like me who have done the tactical rounds but not the impossible HMs.
 
Thanks!

Complaint: [redacted]
 
I am rejecting this response because:EA didn't unban my account and this was done wrong because I bought FIFA points and then I packed a really good player and a few days later I got a email saying that I was buying and selling coins even though this was wrong. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
it doesn't matter what myself or anyone else does at this point they will not budge on their stance. It's a farce and a slap in the face to anyone that has bought the game 
Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2016/02/02) */
To whom it may concern,
Many thanks for sending this customer's concerns over.
I am currently working with this customer to address the concerns raised.
Thank you for your time,
[redacted]
EA Customer Relations World Wide Customer...

Experience

Complaint: [redacted]I am rejecting this response because:  my account was hacked by another player and de-linked. It was not de-linked by me. The other player then proceeded to sell most of my valuable players and items and stole most of my madden mobile coins. I was able to re-link to my account, but not until much of my content was already missing. I have attempted to resolve this matter with EA and every time I contact the help department I am told that I just need to wait longer for them to resolve my case. When I attempt to contact the specialist assigned to my case he does not respond. When I first filed my case with the help team at EA I was told that the process would be quick and would be resolved easily. They were going to help me get my missing content back. It has been 6 weeks and no resolution has been achieved. This is an unacceptable response to an ongoing issue that is left unresolved. All I want is my missing content back. The players and items and coins that I spent so much time and money aquiring. Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/05/25) */
To whom it concerns,
We have since reached out to [redacted] through our internal customer support tools and we hope he is happy with the outcome of the case.
Thank you for bringing this to our attention.
Regards,
Electronic Arts...

Customer Experience
Initial Consumer Rebuttal /* (2000, 9, 2015/05/27) */

#[redacted]
I have been called a liar, cause while im on work, I CANNOT USE the **. But How I lose my account without using the game? But why [redacted] of [redacted], when they reallycheat, the Get their account on the very instance??? CAN you please appeal this to me again? I am loyal to this game, and lost so Many hours on it 730 hours. And they Money that I spend buying this.. Disrespectful..
[redacted]

Upon further review, we found the action to the account was done correctly and the customer was in violation of the Terms of Service.  Should they have any other issues and need support, we welcome him to contact us at [redacted] and we will be happy to assist.
Electronic Arts
Worldwide...

Customer Experience

Initial Business Response /* (1000, 5, 2016/01/06) */
Hi Revdex.com,
Thank you for sending this over.
I have reached out to the customer and we are working towards a resolution.
Kind Regards,
[redacted] W
EA Customer Experience
Initial Consumer Rebuttal /* (2000, 8, 2016/01/07) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
[redacted] helped me restore all functions to my laptop and helped me with the original issue I called about. Everything is up and running as expected now.

Initial Business Response /* (1000, 5, 2015/11/04) */
To whom it may concern,
Many thanks for sending this customers concerns over to us.
I have spoken with the Terms of Service Team who confirmed that these restrictions were placed onto the account correctly. Any queries relating to the...

restrictions can only be discussed with the Terms of Service Team, I have provided the customer with their contact details.
With regards to a refund, as this customer was found to be breaching our Terms of Service; we would not consider a refund.
Kind regards,
[redacted]
EA Customer Relations World Wide Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This in no way shows proof of any wrong doing. I do not accept this response as a resolution at all. The EA rep reached out to me and yet gave me another run-around with an email to a dispute team in which I have now emailed, but the likelihood of them accepting they made a mistake and not stealing $99.99 from me and all the coins and cards and time I put into the game at this point seems impossible. We must not settle and let these businesses treat of this way. This is the same as stealing.
Final Business Response /* (4000, 9, 2015/11/09) */
To whom it may concern,
I have reached out to this customer and explained the reason for the ban. However, as this matter is now in the hands of our Terms of Service Team, Customer Support are not in a position to assist.
Kind regards,
[redacted]
EA Customer Relations World Wide Customer Experience
Final Consumer Response /* (4200, 11, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing that [redacted] said to me was that the "team" addressing this issue was not going to over turn the decision they made to ban me. They have yet to provide any proof of ANY wrong doing. Watch out because if you have connection issues you are getting banned. I have never been more dissatisfied with any customer service experience. I have pasted [redacted]'s email below.
Hello [redacted],
My name is [redacted] and I'm part of Electronic Arts Customer Relations Team, I am contacting you today following concerns you raised to the Revdex.com relating to your Madden 16 account.
I have spoken with both our Terms of Service Team and Madden Studio regarding these restrictions, both have confirmed that the restrictions will be remain in place. With regards to the reason for the restrictions, the Studio have identified your account as a source that is causing opponents to disconnect from the game and as a result claiming wins from other users. Whilst I understand you had internet connection issues, however; this would not explain the unusual activity on your account.
Should you have any additional concerns, please contact our Terms of Service Team directly on [redacted]@ea.com.
Warm regards,
[redacted]

We will contact the player and respond to this complaint.
- EA Help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Given the sensitive nature of this issue, EA Help is unable to address such matters. For any discussion or information requests pertaining to an account suspension or ban, please contact the EA Terms of Service team directly at [redacted].
If the Terms of Service team have found the account to be in breach of the Terms of Service and have issues their final decision, EA Help would not be in a position to overturn the action taken.

We have discussed the matter with the player and the issue has been addressed.  We welcome them to contact us at [redacted] for any future issues and we will be happy to assist.Electronic ArtsEA Help

To whom it may concern, Many thanks for sending this players concerns to us. Given the sensitive nature of this issue and as Customer Support are not in a position to assist, we have a dedicated team who are tasked to address such matters. Should you believe this account action to be...

incorrectly applied or have some additional information regarding this matter, please email the following address: [redacted] Additional information regarding our rules can be found by following the link below: [redacted] Thank you for your time and understanding in this matter. Warm regards, [redacted] – Executive & Customer Relations

Initial Business Response /* (1000, 5, 2016/02/09) */
Dear [redacted], Revdex.com,
Thank you for bringing this matter to our attention.
After reaching out to [redacted] I'm happy to report that this issue is now resolved.
Regards,
EA Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/19) */
To whom it concerns,
Thank you sincerely for bringing this customer's concerns to our attention.
We have successfully engaged with the customer directly and we have attempted to address the concerns outlined in his case.
Best...

regards,
[redacted]
EA Worldwide Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the company tries to blame consumers for buying their service, however the complexities of the Ultimate Team marketplace go much deeper than that. In order for someone in the Revdex.com to understand the deception that is occurring needs to get firsthand knowledge and an explanation of this process and how illegal it should be considered.
Final Business Response /* (4000, 9, 2016/01/21) */
To whom it concerns,
Thank you again for bringing this matter to our attention.
We have been in direct contact with the customer and we have addressed the outlined concerns in as detailed a manner as possible as per our internal policies and procedures.
We have already provided as much information as possible and we invited this or any other customer whom feels affected by any unintended behavior of our services or products to contact us directly through our help site at help.ea.com.
Thank you,
[redacted]
EA Worldwide Customer Experience
Final Consumer Response /* (4200, 11, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have the means or the time to handle legal issues with EA on this subject. I just urge whoever reads this to please get someone to investigate what I'm talking about firsthand and really understand how deep the deception goes.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The Madden 17 set clearly stated that players needed to convert 5 elite OVR 85-86 items for an 87+ item. Players found an issue with the set and exploited it which is a Terms of Service violation. The Terms of Service that players agree to states, "You may violate the Terms of Service if, as...

determined by EA in its sole discretion, you: Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items. Terms of Service[redacted]