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Electronic Arts, Inc.

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Electronic Arts, Inc. Reviews (996)

#[redacted]
I have been called a liar, cause while im on work, I CANNOT USE the **. But How I lose my account without using the game? But why [redacted] of [redacted], when they reallycheat, the Get their account on the very instance??? CAN you please appeal this to me again? I am loyal to this game, and lost so Many hours on it 730 hours. And they Money that I spend buying this.. Disrespectful..
[redacted]

To whom it may concern, 
I have reached out to this player to address the concerns raised, as such; we consider this matter resolved. 
Warm regards, 
[redacted] – Executive & Customer Relations - EA Help

We've reached out to this player to assist him with this Origin account issue. The player is now able to access his account again and was able to update his security information. Thank you for bringing this matter to our attention!

We have contacted the player and resolved the issue.
- EA Worldwide Customer Support

Initial Business Response /* (1000, 5, 2015/10/07) */
To whom it concerns,
This case appears to be a duplicate of the case submitted here: https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/375af7cd30
As such, it will be actioned through that case.
Thank you,
[redacted] S.
EA...

Worldwide Customer Experience

Upon further review, we found the action to the account was done correctly and the customer was in violation of the Terms of Service.  Should they have any other issues and need support, we welcome him to contact us at [redacted] and we will be happy to assist.
Electronic Arts
Worldwide...

Customer Experience

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Thanks for the response!
I'm sorry but there is NO solution in the proposal from SWTOR. I still disagree that Hard Mode flashpoints are doable. See:
[redacted] [redacted] [redacted] [redacted]
and many others. The HM queue system is broken and hardly doable. Either fix the entire HM system, discontinue DVL requirement for these or at least grant the accolade title "Flashpoint Master" to people like me who have done the tactical rounds but not the impossible HMs.
 
Thanks!

Initial Business Response /* (1000, 7, 2015/05/25) */
To whom it concerns,
We have since reached out to [redacted] through our internal customer support tools and we hope he is happy with the outcome of the case.
Thank you for bringing this to our attention.
Regards,
Electronic Arts...

Customer Experience
Initial Consumer Rebuttal /* (2000, 9, 2015/05/27) */

Initial Business Response /* (1000, 7, 2016/02/02) */
To whom it may concern,
Many thanks for sending this customer's concerns over.
I am currently working with this customer to address the concerns raised.
Thank you for your time,
[redacted]
EA Customer Relations World Wide Customer...

Experience

Complaint: [redacted]
 
I am rejecting this response because:EA didn't unban my account and this was done wrong because I bought FIFA points and then I packed a really good player and a few days later I got a email saying that I was buying and selling coins even though this was wrong. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  my account was hacked by another player and de-linked. It was not de-linked by me. The other player then proceeded to sell most of my valuable players and items and stole most of my madden mobile coins. I was able to re-link to my account, but not until much of my content was already missing. I have attempted to resolve this matter with EA and every time I contact the help department I am told that I just need to wait longer for them to resolve my case. When I attempt to contact the specialist assigned to my case he does not respond. When I first filed my case with the help team at EA I was told that the process would be quick and would be resolved easily. They were going to help me get my missing content back. It has been 6 weeks and no resolution has been achieved. This is an unacceptable response to an ongoing issue that is left unresolved. All I want is my missing content back. The players and items and coins that I spent so much time and money aquiring. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/04) */
To whom it may concern,
Many thanks for sending this customers concerns over to us.
I have spoken with the Terms of Service Team who confirmed that these restrictions were placed onto the account correctly. Any queries relating to the...

restrictions can only be discussed with the Terms of Service Team, I have provided the customer with their contact details.
With regards to a refund, as this customer was found to be breaching our Terms of Service; we would not consider a refund.
Kind regards,
[redacted]
EA Customer Relations World Wide Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This in no way shows proof of any wrong doing. I do not accept this response as a resolution at all. The EA rep reached out to me and yet gave me another run-around with an email to a dispute team in which I have now emailed, but the likelihood of them accepting they made a mistake and not stealing $99.99 from me and all the coins and cards and time I put into the game at this point seems impossible. We must not settle and let these businesses treat of this way. This is the same as stealing.
Final Business Response /* (4000, 9, 2015/11/09) */
To whom it may concern,
I have reached out to this customer and explained the reason for the ban. However, as this matter is now in the hands of our Terms of Service Team, Customer Support are not in a position to assist.
Kind regards,
[redacted]
EA Customer Relations World Wide Customer Experience
Final Consumer Response /* (4200, 11, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing that [redacted] said to me was that the "team" addressing this issue was not going to over turn the decision they made to ban me. They have yet to provide any proof of ANY wrong doing. Watch out because if you have connection issues you are getting banned. I have never been more dissatisfied with any customer service experience. I have pasted [redacted]'s email below.
Hello [redacted],
My name is [redacted] and I'm part of Electronic Arts Customer Relations Team, I am contacting you today following concerns you raised to the Revdex.com relating to your Madden 16 account.
I have spoken with both our Terms of Service Team and Madden Studio regarding these restrictions, both have confirmed that the restrictions will be remain in place. With regards to the reason for the restrictions, the Studio have identified your account as a source that is causing opponents to disconnect from the game and as a result claiming wins from other users. Whilst I understand you had internet connection issues, however; this would not explain the unusual activity on your account.
Should you have any additional concerns, please contact our Terms of Service Team directly on [redacted]@ea.com.
Warm regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/09) */
Dear [redacted], Revdex.com,
Thank you for bringing this matter to our attention.
After reaching out to [redacted] I'm happy to report that this issue is now resolved.
Regards,
EA Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: I have taken the matter up with the Terms Of Service team but no solution was provided, they quite rudely said there’s nothing they can do about it over the phone and also, do not see these allegations as what they truly are; false. I followed all terms of service and did not dustribute coins by any means. I am fristrated that all my hard work on the game has been mitigated by one company not willing to see how their player has not broken the rules and is simply good at using the market to make coins.Sincerely,[redacted]

To whom it concerns,
 
We have been in direct contact with [redacted] to discuss this matter further.
We have also re-investigated the sanction and have updated [redacted] with the results of our investigation directly and we now consider this matter closed from our side.
 
As advised to [redacted] in our correspondence, should he wish to dispute this action further, he should contact our terms of service team directly by either emailing [email protected] or following the steps outlined in the following link:https://help.ea.com/en-us/help/account/information-about-banned-or-suspende... />  
Sincerely,
 
EA Help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: The club has yet to be moved to the requested gamertag.Sincerely,[redacted]

The Madden 17 set clearly stated that players needed to convert 5 elite OVR 85-86 items for an 87+ item. Players found an issue with the set and exploited it which is a Terms of Service violation. The Terms of Service that players agree to states, "You may violate the Terms of Service if, as...

determined by EA in its sole discretion, you: Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items. Terms of Service[redacted]

Complaint: [redacted]I am rejecting this response because:
The issue has still yet to be solved.  While I am heartened and gratified that the company representative has been diligent in maintaining communication in an apparently genuine effort to reach a solution, the solution is still elusive, and my original issue from several months ago remains unsolved.  I look forward with anticipation to having this problem finally fixed.
Sincerely,[redacted]

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