Electronic Arts, Inc.

We have discussed the matter with the player and the issue has been addressed.  We welcome them to contact us at [redacted] for any future issues and we will be happy to assist.Electronic ArtsEA Help

Initial Business Response /* (1000, 5, 2016/01/19) */
To whom it concerns,
Thank you sincerely for bringing this customer's concerns to our attention.
We have successfully engaged with the customer directly and we have attempted to address the concerns outlined in his case.
Best...

regards,
[redacted]
EA Worldwide Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the company tries to blame consumers for buying their service, however the complexities of the Ultimate Team marketplace go much deeper than that. In order for someone in the Revdex.com to understand the deception that is occurring needs to get firsthand knowledge and an explanation of this process and how illegal it should be considered.
Final Business Response /* (4000, 9, 2016/01/21) */
To whom it concerns,
Thank you again for bringing this matter to our attention.
We have been in direct contact with the customer and we have addressed the outlined concerns in as detailed a manner as possible as per our internal policies and procedures.
We have already provided as much information as possible and we invited this or any other customer whom feels affected by any unintended behavior of our services or products to contact us directly through our help site at help.ea.com.
Thank you,
[redacted]
EA Worldwide Customer Experience
Final Consumer Response /* (4200, 11, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have the means or the time to handle legal issues with EA on this subject. I just urge whoever reads this to please get someone to investigate what I'm talking about firsthand and really understand how deep the deception goes.

To whom it may concern, Many thanks for sending this players concerns to us. Given the sensitive nature of this issue and as Customer Support are not in a position to assist, we have a dedicated team who are tasked to address such matters. Should you believe this account action to be...

incorrectly applied or have some additional information regarding this matter, please email the following address: [redacted] Additional information regarding our rules can be found by following the link below: [redacted] Thank you for your time and understanding in this matter. Warm regards, [redacted] – Executive & Customer Relations

Complaint: [redacted]I am rejecting this response because:
I am in contact with a representative right now and he is not helpful at all. I have provided him pictures that falsify the acquisitions and now he hasn't...

replied to me in four days. Furthermore I got a reply from EA saying the account will not be returned even though the acquisitions are false, this is unacceptable and I demand that the account be returned to it's previous standing immediately Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/11/19) */
To whom it may concern,
Many thanks for sending this customers concerns over to us.
I have reached out to this customer and addressed the concerns raised, as such; we consider this matter resolved.
[redacted]
Electronic Arts Customer...

Experience

Given the sensitive nature of this issue, EA Help is unable to address such matters. For any discussion or information requests pertaining to an account suspension or ban, please contact the EA Terms of Service team directly at [redacted].
If the Terms of Service team have found the account to be in breach of the Terms of Service and have issues their final decision, EA Help would not be in a position to overturn the action taken.

Upon review of the player's ticket, we found that they were provided with the following information regarding their Galactic Trade Network credit refund request. "Although the mistake is understandable, we are not able to return the item to the original seller and remove the credits from them....

Please relist the item in the GTN to earn back the credits spent."

To whom it concerns,
 
We have reached out to [redacted] to help with this billing issue.  We hope that we have improved his experience.   Thank you for bringing this to our attention.
Any further concerns, please do get in touch.
 
Kind regards,
 
EA CUSTOMER EXPERIENCE

This player's query is in regards to a violation of the Terms of Service. We will not be able to assist the customer through this channel, as Terms of Service violations are taken very seriously.
Should the player wish to dispute the action taken against the account, they must contact the Terms of Service team directly. I must reiterate that this team will not be able to overturn or reverse the decision made, and we cannot assist the player through this channel.
 
For information on how to register a dispute or contact our Terms of Service team, please consult our EA Help article at the following link:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The response from EA sounds good, let's hope they go through with.
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:I did not know it was against your rules, also I have never done anything wrong in the past therefore I should have got the worst bam straight away, in my opinion giving these bans to people who don't do anything wrong is highly affecting your business in a bad way, I also believe I should either be compensated or get my account unlocked, I have read other people's experiencesand they say the same as I said.Sincerely,[redacted]

Hello, 
 
We've completed our investigation into this, and followed up with the customer about the results. If there are any further questions or concerns, the customer is more than welcome to send those to us directly so that we can discuss them further.
 
Thank you!
 
- EA Help

Initial Business Response /* (1000, 5, 2015/11/26) */
Greetings,
Many thanks for your report.
I was very sorry to hear of this customer experience and do hope a resolution can soon be found.
I will now contact this customer directly via email and take personal responsibility of this...

matter.
Thank you for your time and I look forward to a swift resolution.
Kind regards,
[redacted],
EA Customer Relations World Wide Customer Experience.

We have attempted to reach out to the player about their issue but have not received a reply. If the player still requires assistance they are welcome to contact our support at [redacted]
Electronic Arts Worldwide Customer Experience

Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such matters. Should you have some additional information regarding this matter, please email "[redacted]". Additional information regarding this process can be found by following the link...

below.[redacted]

We have reached out to the customer and provided information regarding the details consisting with this report.  Should the customer have any other issues, they are welcome to contact us at help.ea.com and we will be happy to help assist.
Electronic Arts
Worldwide Customer Experience

We have reached out to the customer directly to offer assistance for this issue, and hope that we can help them reach a resolution.

When completing the action the player has filed a complaint about, we provide two warnings stating your players will be removed before the action is completed. When these warnings come up cancel button is highlighted. The player has to scroll over from cancel and select accept. The reason we provide these warnings is because the action is permanent. The player admittedly choose to ignored these warnings. We suggest the player reads prompts more carefully to avoid future incidents. 
Electronic Arts Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2016/02/22) */
Hi Revdex.com,
I have been in contact with the customer and have confirmed that this issue is now resolved.
Thank you for sending this over.
Kind Regards,
[redacted] W
EA Customer Relations
Initial Consumer Rebuttal /* (2000, 7,...

2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:This is starting to become a joke. I do not understand how they have come to a final resolution? seems to me that you guys dont want to help people, but just take there money and run. Is it Not There job is to SERVE the customers, not AVOID them. EVERYTIME I reach out to this " team " I receive the same AUTOMATED reply. I Have literally spent thousands of dollars on your games and additions, and THIS is how you treat me? Ive never done anything wrong! Why am I being treated so poorly? Is that something you can answer or must I try and contact the terms of service team ? All I want is for my account to be reviewed again, My account was breached ! dont know how none of your " investigators " Didnt see anything. Ive never committed any sort of violations ! Can you guys please just help.