Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2015/11/19) */
To whom it may concern,
Many thanks for sending this customers concerns over to us.
I have reached out to this customer and addressed the concerns raised, as such; we consider this matter resolved.
[redacted]
Electronic Arts Customer...

Experience

Complaint: [redacted]I am rejecting this response because: The club has yet to be moved to the requested gamertag.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have taken the matter up with the Terms Of Service team but no solution was provided, they quite rudely said there’s nothing they can do about it over the phone and also, do not see these allegations as what they truly are; false. I followed all terms of service and did not dustribute coins by any means. I am fristrated that all my hard work on the game has been mitigated by one company not willing to see how their player has not broken the rules and is simply good at using the market to make coins.Sincerely,[redacted]

Upon review of the player's ticket, we found that they were provided with the following information regarding their Galactic Trade Network credit refund request. "Although the mistake is understandable, we are not able to return the item to the original seller and remove the credits from them....

Please relist the item in the GTN to earn back the credits spent."

To whom it concerns,
 
We have reached out to [redacted] to help with this billing issue.  We hope that we have improved his experience.   Thank you for bringing this to our attention.
Any further concerns, please do get in touch.
 
Kind regards,
 
EA CUSTOMER EXPERIENCE

Complaint: [redacted]I am rejecting this response because:
I am in contact with a representative right now and he is not helpful at all. I have provided him pictures that falsify the acquisitions and now he hasn't...

replied to me in four days. Furthermore I got a reply from EA saying the account will not be returned even though the acquisitions are false, this is unacceptable and I demand that the account be returned to it's previous standing immediately Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
The issue has still yet to be solved.  While I am heartened and gratified that the company representative has been diligent in maintaining communication in an apparently genuine effort to reach a solution, the solution is still elusive, and my original issue from several months ago remains unsolved.  I look forward with anticipation to having this problem finally fixed.
Sincerely,[redacted]

To whom it concerns,
 
We have been in direct contact with [redacted] to discuss this matter further.
We have also re-investigated the sanction and have updated [redacted] with the results of our investigation directly and we now consider this matter closed from our side.
 
As advised to [redacted] in our correspondence, should he wish to dispute this action further, he should contact our terms of service team directly by either emailing [email protected] or following the steps outlined in the following link:https://help.ea.com/en-us/help/account/information-about-banned-or-suspende...⇄ />  
Sincerely,
 
EA Help

We have attempted to reach out to the player about their issue but have not received a reply. If the player still requires assistance they are welcome to contact our support at [redacted]
Electronic Arts Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2016/02/22) */
Hi Revdex.com,
I have been in contact with the customer and have confirmed that this issue is now resolved.
Thank you for sending this over.
Kind Regards,
[redacted] W
EA Customer Relations
Initial Consumer Rebuttal /* (2000, 7,...

2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/12/08) */
To whom it may concern,
Many thanks for sending this customers concerns over to us.
I have been communicating directly with the customer and I am currently working to address her concerns.
[redacted]
Electronic Arts Customer Experience...

We have reached out to the customer directly to offer assistance for this issue, and hope that we can help them reach a resolution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The response from EA sounds good, let's hope they go through with.
Sincerely, [redacted]

When completing the action the player has filed a complaint about, we provide two warnings stating your players will be removed before the action is completed. When these warnings come up cancel button is highlighted. The player has to scroll over from cancel and select accept. The reason we provide these warnings is because the action is permanent. The player admittedly choose to ignored these warnings. We suggest the player reads prompts more carefully to avoid future incidents. 
Electronic Arts Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/11/26) */
Greetings,
Many thanks for your report.
I was very sorry to hear of this customer experience and do hope a resolution can soon be found.
I will now contact this customer directly via email and take personal responsibility of this...

matter.
Thank you for your time and I look forward to a swift resolution.
Kind regards,
[redacted],
EA Customer Relations World Wide Customer Experience.

Complaint: [redacted]I am rejecting this response because:I did not know it was against your rules, also I have never done anything wrong in the past therefore I should have got the worst bam straight away, in my opinion giving these bans to people who don't do anything wrong is highly affecting your business in a bad way, I also believe I should either be compensated or get my account unlocked, I have read other people's experiencesand they say the same as I said.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:This is starting to become a joke. I do not understand how they have come to a final resolution? seems to me that you guys dont want to help people, but just take there money and run. Is it Not There job is to SERVE the customers, not AVOID them. EVERYTIME I reach out to this " team " I receive the same AUTOMATED reply. I Have literally spent thousands of dollars on your games and additions, and THIS is how you treat me? Ive never done anything wrong! Why am I being treated so poorly? Is that something you can answer or must I try and contact the terms of service team ? All I want is for my account to be reviewed again, My account was breached ! dont know how none of your " investigators " Didnt see anything. Ive never committed any sort of violations ! Can you guys please just help.

Hello, 
 
We've completed our investigation into this, and followed up with the customer about the results. If there are any further questions or concerns, the customer is more than welcome to send those to us directly so that we can discuss them further.
 
Thank you!
 
- EA Help

This player's query is in regards to a violation of the Terms of Service. We will not be able to assist the customer through this channel, as Terms of Service violations are taken very seriously.
Should the player wish to dispute the action taken against the account, they must contact the Terms of Service team directly. I must reiterate that this team will not be able to overturn or reverse the decision made, and we cannot assist the player through this channel.
 
For information on how to register a dispute or contact our Terms of Service team, please consult our EA Help article at the following link:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄

Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such matters. Should you have some additional information regarding this matter, please email "[redacted]". Additional information regarding this process can be found by following the link...

below.[redacted]