Electronic Arts, Inc.

Initial Business Response /* (1000, 7, 2015/12/08) */
To whom it may concern,
Many thanks for sending this customers concerns over to us.
I have been communicating directly with the customer and I am currently working to address her concerns.
[redacted]
Electronic Arts Customer Experience...

Initial Business Response /* (1000, 5, 2015/12/24) */
Hello Revdex.com,
Thank you very much for sending us our customer concerns.
I am delighted to advise that we have reached out to the customer and offered them a work around to the issue they were facing with the DLC.
We now consider this...

case closed.
Thank you
EA Customer Relations.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No. They did offer a work around. It was discovered during that process that the upgrades I purchased for the game were already in the game I had previously purchased. If they want to give me credit toward purchasing another game, I will agree to that.
[redacted]
Final Business Response /* (4000, 9, 2016/01/06) */
Hello Revdex.com,
Thank you very much for passing ** the update.
We have reached out to the customer and have offered a refund in this case as we can see that the customer had purchased the DLC twice. However, we are still waiting for the customer to respond to our last email. I have reached out to the customer again today and hope we can resolve this matter as soon as possible for the customer.
Thank you.
EA Customer Relations.
Final Consumer Response /* (2000, 12, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
Hi Revdex.com,
Thank you for sending this over.
I will reach out to the customer and assist.
Kind Regards,
[redacted] W
EA Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
Hello, I have wrote back because I have been accused of the wrong thing. Ea has told be that I was banned for coin selling which is a automatic red card in their terms of service but I bought coins from a website for packs, which makes it coin buying and not coin selling and then resulting in a yellow card. Here are the pictures of the proof of me buying coins it also has the date so its legit.
https://gyazo.com/aXXXXXbb4ec1edf7f7d9136fc53a3a62
Here are the transaction during the time
https://gyazo.com/3c3fe7be2195d0089e9c7baf80b9ba64
https://gyazo.com/42c6dd53[redacted]6fbb1278dXXXXXe113e08
Here are the photos from my xbox when I was opening packs
Website is called: [redacted]
I am sorry that I have done this I just want my fifa account back I didn't know that buying coins were illegal my friends said It was safe and nothing happens I wont do it again I promise you that. If you guys want proof I have them.
Final Consumer Response /* (3000, 19, 2016/01/13) */
[redacted]Document Attached[redacted]
Hello its me and I found more proof that I did coin buy and did not coin sell. The picture is the website called xtmmo.net which is a coin seller website that sell coins. What you see is the order date and order amount order number and product which shows I bought and they delivered 190k to me. You guys must be wondering wheres all the other orders. The other order were payed without signing in to my account which means that I payed money for the coins without signing in to my account therefore the details of the other order will not be there.
Final Business Response /* (4000, 21, 2016/01/26) */
Hi Revdex.com,
Thanks for providing the updated information.
I have reached out to the customer and advised that we will investigate case further.
Kind Regards,
[redacted] W
EA Customer Relations

Revdex.com:
The refund is satisfactory.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We will contact the player and provide an appropriate resolution for the issue.
- EA help

Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such matters. Should you have some additional information regarding this matter, please email [redacted] Additional information regarding this process can be found by following the link...

below.[redacted]

We've reached out to the customer and are looking to get the issue addressed. 
Electronic Arts
EA Help

Initial Business Response /* (1000, 7, 2016/02/17) */
Hi Revdex.com,
Thank you for sending this over.
I have been in contact with the customer regarding this matter, this case is now considered resolved.
Kind Regards,
[redacted]
EA Customer Experience
Initial Consumer Rebuttal /* (3000, 9,...

2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reimbursement has NOT been made yet... was told that I have to wait till middle of march. I still [redacted]'t feel like they made things right. EA did contact me, but they offered online packs and coins.... I spent real money due to their placing blame on my ISP and their tech support. I was told I would recieve a new game in march, but no document stating that I would be getting anything. The studio has still not taken care of the ban_resume file in my profile and they had this ticket 3 times no, with no results. So no I'm NOT ok with closing this ticket, till I feel like I'm reimbursed for the 160.00 in home tech calls and over 40 hours of my time troubleshooting a false call of their tech support.
Final Business Response /* (4000, 11, 2016/02/22) */
Hi Revdex.com,
Thank you for the update to this matter.
We have been in contact with the customer and made our position clear and consider this matter closed.
I have reached out to the customer again to explain our position on this matter.
Thank you again for the update.
Kind Regards,
[redacted] W
EA Worldwide Customer Experience
Final Consumer Response /* (2000, 13, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company promise to send a free copy of UFC next month. . As ling as they keep their word, I'm fine.

We've reached out to the player so we can work with them to address this, and we'll continue working with them until their account issue is resolved. If they need help again after this case is closed, they can always reach out to us at help.ea.com for assistance and we'll be happy to help.Thank...

you!Electronic ArtsEA Help

If the customer wishes to dispute the account taken on their account, they can contact our Terms of Service team directly with any relevant information to dispute the action, as outlined here[redacted]This is the only means to have this particular matter resolved.

We have reached out to the customer and are waiting to hear back with more information.
Electronic Arts
Worldwide Customer Experience

Complaint: [redacted]I am rejecting this response because: I knownthe reason for my suspension, however I also know that the actions taken are unfair as There are people who have done the same as me and they haven't received the same punishment as me. I don't understand why my punishment is so harsh.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: They responded to me, but have not offered resolution to issue. I responded to their email,  will await their responces and action to resolve.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/21) */
Hello,
Thank you for sending this onto us. We've reached out to the customer directly to address his concerns with our services and work to resolve the issues he's experiencing.
I have left his case number below for reference.
Kind...

regards,
[redacted] S.
EA Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
None of my issues were addressed, only further apologies for the game I downloaded. No indication of fault with the customer service issues raised by my complaint.
Final Business Response /* (4000, 9, 2015/10/02) */
Thank you for your response.
We spoke with the player directly, who experienced issues with both our Customer Support service and technical difficulties with Zuma's Revenge.
As he was unable to play Zuma's Revenge which was received through our "On the House" program; we offered a replacement as a goodwill gesture which the player accepted.
I have assured [redacted] through my contact with him that we will be following up on his Customer Service complaints internally. We have expressed that we are unable to discuss actions taken internally to the extent the player has requested.
Thank you again for your understanding.
Kind regards,
[redacted] S.
EA Customer Support
Final Consumer Response /* (4200, 11, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My interaction with EA left more questions than answers. The final conclusion was that it was my fault for expecting a game they continue to sell to be compatible with an operating system newer than eight years old. A warning was placed on the game that in no way explains this incompatibility. EA told me to contact PopCap, who in turn told me to contact EA. All I wanted was technical support and all parties involved refused to lift a finger supporting a game they continue to sell. They continuously told me (paraphrased), "Well, it works for most people, so why should we pander to the minority?" Sure, they replaced the game, but I didn't contact EA so I could play a different game. They're continuing to sell the game while continuing to refuse to address technical issues. As for the customer service issues? All I got was, "I passed [redacted] complaints along and they'll be investigated." No indication or proof that anything has changed. In fact, their support site is identical despite a vague assurance that "We're constantly improving". I cannot accept any resolution without someone personally telling me what is being done about these issues. Not vague, "We're working on it, promise" corporate platitudes. The whole company doesn't care about the consumer. Nearly every step of the way was, "Ask someone else" or "It's not our fault."

To whom it may concern,
I have reached out to this player and addressed the concerns raised, as such; I consider this matter resolved. 
Warm regards, 
[redacted] – Executive & Customer Relations - EA Help

Complaint: [redacted]I am rejecting this response because:
 
I have told you multiple times about the incident. My account was logged into from California, I am based in the UK. This was done without my consent and they transferred coins on that occasion. It's deeply upsetting, that as a long time player of FIFA (since FIFA 94) you are treating me as some form of criminal. I understand your TOS and wouldn't break them.
just really want my account back.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/03/02) */
To whom it may concerns,
Many thanks for sending this over! I have reached out to this customer and addressed all of the concerns raised, as such; we now consider this matter resolved.
Warm regards,
[redacted]
EA Customer Relations World...

Wide Customer Experience

Initial Business Response /* (1000, 5, 2015/08/31) */
Hello,
Thank you for contacting us regarding the issue you are having with a refund request.
We will reach out to the customer directly in order to resolve this matter.
Kind Regards,
[redacted]
EA Worldwide Customer Experience
Initial...

Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have given me this response at least 20 times. Not kidding. They say they will handle it; say they will issue a credit, but they never do. This is simply their way to have you leave them alone.
Final Business Response /* (4000, 9, 2015/09/04) */
Hello,
Thank you for getting in touch.
We are continuing to work on this matter to bring it to a resolution and are in direct contact with the customer.
Kind Regards,
[redacted]
EA Worldwide Customer Experience
Final Consumer Response /* (4200, 11, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They just give you words. No action. Issue a credit to my card or a check to my address. They are not willing to do either. Unacceptable.

Complaint: [redacted]I am rejecting this response because: The Bookworm Deluxe is not working for me I installed and played the trial but it will not let me purchase it as instructed by [redacted] I tried several times however, I am continue to send her the screen shots and emails I am repeating myself on them. I sent the screen shots to my case worker for this issue.
Sincerely,[redacted]

Hello Revdex.com,
 
Thank you for the update on this. 
I have reported the issue to the studio where it is being actively investigated, I have also been in contact with the customer to make them aware of this.
The studio should have an update on this matter soon, I will reach out to the...

customer as soon as I have an update.
Best Regards,
[redacted]
EA Customer Relations