Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2015/05/25) */
Hello,
Thank you for contacting us about your NHL 15 issue.
We will reach out to the customer directly in order to discuss this.
Kind Regards,
EA Worldwide Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

After a full investigation we found the player's account had been incorrectly identified for coin selling. We've apologized to the player for the trouble this has caused, and have made arrangements to compensate him for the inconvenience. Thank you for bringing this matter to our...

attention!

To whom it concerns,Thank you for bringing this matter to our attention.As per the EA Terms of Service located at the following link: [redacted]The resale of PC titles is not a service which is supported by EA.As such, we regretfully cannot assist this customer in...

the request to allow resale of this title.We have contacted the customer directly to inform of these points and have proceeded to resolve this query.Sincerely,[redacted]EA Worldwide Customer Experience

To whom it concerns,
 
Thank you for bringing this matter to our attention.
I have reviewed the customer's account and I can verify that a dispute for this sanction has been made and is currently under review.
Our Terms of Service team will respond directly to the player to provide their...

results once the investigation has concluded.
Should any player wish to dispute an account action with us,. they may do so by submitting their dispute to [redacted], or by following the steps outlined at the following link: [redacted]
 
Thank you for your time,
 
EA Help

To whom it concerns,
 
We have been in contact with the customer once again to clear up any confusion regarding the requested resolution.
We have also provided the customer with the Full product which had been deactivated during the refund process.
The customer has since responded to thank for the resolution and we now hope that this matter has been fully resolved.
 
Sincerely,
 
EA Help

Complaint: [redacted]I am rejecting this response because: I already contacted the TOS team but I was told that my account wouldn't be unlocked. This is really a bad situation for me as a consumer and as a FIFA gamer, I am fully confident I did nothing that could violate the Terms, I always played fairly. Please, do something about this as I spent money and a lot of time with your game.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/09) */
To whom it may concern,
I have reached out to this customer and will be communicating with him directly to discuss the concerns raised.
[redacted]
Electronic Arts Customer Experience

Initial Business Response /* (1000, 5, 2015/09/29) */
To whom it may concern,
I have reached out to this customer and will be communicating with him directly to discus the concerns raised.
[redacted]
Electronic Arts Customer Experience

Complaint: [redacted]I am rejecting this response because:...

they have compensated me only 1/4th of my in-game assets. They clearly misread or misunderstood my situation. I have sent them an email regarding this, but I would gladly appreciate it if you told them that I am still missing my 6 million coins.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/14) */
To whom it may concern,
I have reached out to this customer and will be communicating with him directly to discuss the concerns raised.
[redacted]
Electronic Arts Customer Experience

Initial Business Response /* (1000, 5, 2015/10/15) */
Hi Revdex.com,
Thanks for bringing this issue to our attention, I will reach out to the user directly and work with him towards a suitable solution.
Kind regards,
[redacted].

We've reached out to this player to gather some information so we can look into this issue further. At this time, we have not received a reply from the player with the requested information.

We have addressed the concerns that the player has provided and will not be able to provide a call from anyone on our development team. The player is welcome to contact our regular SWOTR support via phone at [redacted] for any other concerns. To address his other concern, the player has been informed to provide us with screen shots if the Communication Wheel is not working properly. 
Electronic Arts Worldwide Customer Experience

Complaint: [redacted]I am rejecting this response because:
EA has responded to me personally but nothing has been solved so far,...

few hours more as of I write this will make it a week already from the date I made the purchase. ive provided every details with proof to the responder yesterday. Please do not prolong this, not only im not getting anything from this, ive missed the biggest ingame promo in [redacted] now. that really frustates me.Sincerely,[redacted]

The player received a warning two days before the ban was placed on their account. The day of the ban we have confirmed the player was caught cheating once again. We will not be overturning the ban on the players account and will not be able to discuss this matter any further. 
Electronic Arts...

Worldwide Customer Experience

We've reached out to the customer to discuss his issue.  We welcome them to contact us at [redacted] for any future issues and we will be happy to assist.Electronic ArtsEA Help

To whom it concerns,
 
Thank you for bringing this matter to our attention.
We have been in direct contact with [redacted] and we have clarified the situation.
We are currently working to resolve his concerns and get him back into the game!
 
Should any Pogo.[redacted] player need further...

assistance in the future, we can be contacted through our help website [redacted]
 
Thank you,
 
EA Help

Complaint: [redacted]I am rejecting this response because: They are continually going in circles about their claims. The [redacted] Play store, which they are referencing that the refund should come from, has already stated that EA is responsible for the refund and have provided documentation of the policy which I have previously provided. EA had agreed to those terms when they marketed their product in the [redacted] Play store. They DID acknowledge a refund was warranted but are misled about the fact of who is to provide it. I have also previously submitted their response where they quoted their(EA) policies to me. An agent acting on behalf of EA wrote an email granting permission for a refund. Now, they are trying to push blame and make themselves not accountable when it comes time to follow through. They have also failed to provide any relevant material that hasn't already been previously addressed for their unethical business practices.
Sincerely,[redacted]

To whom it may concern,Many thanks for sending this players concerns to us.From the player’s report, it appears the player is describing action that was taken by our Terms of Service Team, due to a violation to our FUT Terms of Service. Given the sensitive nature of this issue and as Customer...

Support are not in a position to assist, we have a dedicated team who are tasked to address such matters. Should you believe this action to be incorrectly applied or have some additional information regarding this matter, please email the following address:[redacted]Additional information regarding this process can be found by following the link below:[redacted]Thank you for your time and understanding in this matter.Warm regards, [redacted] – Executive & Customer Relations - EA Help