Electronic Arts, Inc.

We appreciate the time you took to send us your impressions and ideas, and we can assure you that our Development team is always interested in receiving constructive feedback from our players.To ensure that your ideas are seen by the right people, we recommend posting them on our Suggestion Box...

forum [redacted] so that they can be seen by the Development team. While our Developers may not post in every thread created there, they do read the forums on a regular basis, and are constantly looking for feedback from our players.Thank you for your understanding, and we hope to see your ideas posted on the Suggestion Box soon.

To whom it concerns,
 
Thank you for bringing this matter to our attention.
If a customer wishes to dispute any action taken on an account by our Terms of Service department, they would need to do so by following the steps outlined at the following...

link:[redacted]
Once these steps have been completed, our terms of service would investigate the matter and update the customer directly to inform them of the results.
Should the customer have any further questions or issues, they should contact us directly though our help website at help.ea.[redacted]
 
Thank you,
 
EA Help.

To whom it may concern,Many thanks for sending this players concerns to us.From the player’s report, it appears the player is describing action that was taken by our Terms of Service Team, due to a violation to our FUT Terms of Service. Given the sensitive nature of this issue and as Customer...

Support are not in a position to assist, we have a dedicated team who are tasked to address such matters. Should you believe this action to be incorrectly applied or have some additional information regarding this matter, please email the following address:[redacted]Additional information regarding this process can be found by following the link below:[redacted]Thank you for your time and understanding in this matter.Warm regards, [redacted] – Executive & Customer Relations - EA Help

Complaint: [redacted]I am rejecting this response because: I asked legal what to file and where. you are stone wallingSincerely,[redacted]

Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such matters. Should you indeed believe this account action to be incorrectly applied or have some additional information we might have missed first time around, please email "[redacted] Additional information regarding this process can be found by following the link below.[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I agree with the response from EA,I wait until a fix,but I want to analyze my problem carefully because I am not guilty of anything. is not possible to take banned account because I worked very hard and invested a lot of time to make a decent team. I can not lose everything because of them,they do not distinguish between players fair and cheaters. they can check any in my account to convince. or my record of wins draws and defeats is not exactly good and my teams are not that expensive. This proves that I never cheated. I would like if you can send them stuff that I said,for them to be convinced that I did not cheat. I just did trade with Eriksen IF twice and after I did this I got banned account. doing trade is not illegal. I have a team from BPL,it was Weekend League with requirements Santander League and Bundesliga,I sold two players on my team to have coins to respect the requirements. I sold Kane IF (approx. 55k) and Sigurdsson IF (approx. 45k), in total approx. 100k. with part of this coins,I made two teams for WL and playing. When WL was finished I sold Bundesliga Team and I recovered my coins I had from selling his Kane IF and Sigurdsson IF. After that,I played in divisions and trade with Eriksen IF twice and we came to a total approx. of 170K. ATTENTION,170k is my total,NOT PROFIT.. below I will attach a picture with my team after I sold Kane IF and Sigurdsson IF. check my team and you can see that I have Schmeichel and Baines from monthly rewards. Also you can see exactly the same chemistry that we applied on my players after all that,I entered the webapp and wrote banned account. please send what I said here to EA. Thank you very much for your attention that you give me. 
Sincerely,
[redacted]

Hello Revdex.com,
 
Thank you very much for passing on our Customers concerns. I have fully reviewed the account and the players concerns. I have reached out to the player internally, via our internal tools to address the matter. 
 
We now consider this matter...

closed. 
 
Thank you.
 
[redacted]
EA Customer Service

We've reached out to the customer to discuss his issue.  We welcome them to contact us at [redacted] for any future issues and we will be happy to assist.Electronic ArtsEA Help

Initial Business Response /* (1000, 5, 2015/10/15) */
Hi Revdex.com,
Thanks for bringing this issue to our attention, I will reach out to the user directly and work with him towards a suitable solution.
Kind regards,
[redacted].

Hello, we will reach out to this player and inform them of their support options regarding their issue.
 
- EA Help

We will contact this customer and make sure their issue is being addressed.
- EA Worldwide Customer Experience

Hello, 
We are still in the process of investigating this player's claim and we are updating them as appropriate.
- EA Help

We have responded to the customer and the issue has been addressed.  Should the customer have any other issues, they are welcome to contact us at [redacted] and we will be happy to help assist.
Electronic Arts
Worldwide Customer Experience

Complaint: [redacted]I am rejecting this response because: They are continually going in circles about their claims. The [redacted] Play store, which they are referencing that the refund should come from, has already stated that EA is responsible for the refund and have provided documentation of the policy which I have previously provided. EA had agreed to those terms when they marketed their product in the [redacted] Play store. They DID acknowledge a refund was warranted but are misled about the fact of who is to provide it. I have also previously submitted their response where they quoted their(EA) policies to me. An agent acting on behalf of EA wrote an email granting permission for a refund. Now, they are trying to push blame and make themselves not accountable when it comes time to follow through. They have also failed to provide any relevant material that hasn't already been previously addressed for their unethical business practices.
Sincerely,[redacted]

We have addressed the concerns that the player has provided and will not be able to provide a call from anyone on our development team. The player is welcome to contact our regular SWOTR support via phone at [redacted] for any other concerns. To address his other concern, the player has been informed to provide us with screen shots if the Communication Wheel is not working properly. 
Electronic Arts Worldwide Customer Experience

Complaint: [redacted]I am rejecting this response because:
EA has responded to me personally but nothing has been solved so far,...

few hours more as of I write this will make it a week already from the date I made the purchase. ive provided every details with proof to the responder yesterday. Please do not prolong this, not only im not getting anything from this, ive missed the biggest ingame promo in [redacted] now. that really frustates me.Sincerely,[redacted]

Customers account was found to be in breach of our terms of service and subsequently sanctioned. 
The studio have reviewed this sanction and as a good will gesture downgraded the sanction to a warning. 
The customer has been made aware of this action.

We are not sure what this player is stating about telemarketers as we do not cold call anyone. We do call you when requested for support. If this player would like to speak to an agent about their issue they may contact our support at http://help.ea.com/contact-us.
EA Help

Complaint: [redacted]I am rejecting this response because: The contact has been changed to Iwin games from EA, Popcap and POGO. I just want help with the Book worm Deluxe game and to be refunded via new games for the games they lost, and someone that has the expertise in doing this for me.  I have sent countless emails for help and they have not resolved my requests.Sincerely,[redacted]

We've reached out to the player regarding this issue to offer our assistance. The player has let us know that the coins have been returned to him. Thank you for bringing this matter to our attention.
 
Sincerely,
EA Help