Electronic Arts, Inc.

Complaint: [redacted]I am rejecting this response because:
I was told by several people that it will take 72 hours, I have...

waited for 2 weeks and im unable to play a game which I have purchased from you! Everybody else on the forums has had their ban lifted and I haven't... Sincerely,[redacted]

We've reached out to this player to provide her with troubleshooting steps to resolve the error message she receives when attempting to play certain Pogo games. We are waiting for the player let us know if she requires further assistance or if the issue has been resolved.

To whom it concerns,
 
Thank you for bringing this matter to our attention.
We will contact the customer directly through email to discuss these concerns further and bring this case to a final resolution.
 
Sincerely.
 
EA Help

To whom it may concern,Many thanks for sending this players concerns to us.
Regrettably, for account security reasons; I cannot disclose any further information relating to this players account. However, we have a dedicated team who are tasked to address such matters. Should you believe this...

account action to be incorrectly applied or have some additional information regarding this matter, please email the following address:
[redacted]Additional information regarding this process can be found by following the link below:[redacted]Thank you for your time and understanding in this matter.Warm regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it concerns, 
 
Thank you for bringing these concerns to our attention.
We have been in direct contact with [redacted] to discuss this matter further.
We hope this matter has now been resolved and we have invited [redacted] to respond to us directly should she have any...

further questions or issues.
 
Thank you,
 
EA Help

Complaint: [redacted]I am rejecting this response because:
Well you need to get better at your job if you think a violation occurred. 
Not SincerelySincerely,[redacted]

You want to know how i'm playing currently online? Cause Installed NHL 2018 and if I open NHL 2018 it then allows me to play madden. If you guys at EA sports went to your official forums you could read messages from stuff people has posted online about how to trick the system so they can get into there account they are locked out of. Tell you what I'm at work right now but I will take some pictures tonight showing that I can play my madden game by open NHL first then going back and opening Madden.  Without the NHL game installed on my system I would never been able to play Madden at all. I will also show you a picture of the UK mailing address that is not mine that is attached to the account.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/07) */
Hello Revdex.com,
Thank you very much for passing ** our customers concerns to us.
I have now reached out to the customer in order to address any of their concerns.
Thank you.
[redacted],
EA Customer Service.
Final Business Response /*...

(4000, 13, 2015/10/22) */
Hello Revdex.com,
I have reviewed the customer information and unfortunately they customer has been dealing with Zendesk directly and not our support team here in EA. I am however delighted to advise that we have reached out to the Zendesk team and they have advised that they have now added all of the missing currency to the customer account plus some extra as compensation for the delays.
This issue is now closed on our side as the matter is resolved.
Thank you.
[redacted],
EA Customer Service.

To whom it concerns,Thank you for bringing this matter to our attention.As per the EA Terms of Service located at the following link: [redacted]The resale of PC titles is not a service which is supported by EA.As such, we regretfully cannot assist this customer in...

the request to allow resale of this title.We have contacted the customer directly to inform of these points and have proceeded to resolve this query.Sincerely,[redacted]EA Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/06/16) */
We are investigating the issue and will address a solution in any future iterations should there be similar circumstances in the mode.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
While I would love to believe that you are actually investigating the problem, I have a hard time believing you since your company has been copying and pasting that answer since October of last year. I truly doubt that you you are working to fix this 9 month old problem in FIFA 15 when you intend to release FIFA 16 in 3 months. I am not asking for anything that wasn't advertised by your company. You released a broken/unfinished game and never fixed. Please make things right.
Final Business Response /* (4000, 9, 2015/06/22) */
We've provided the information available around this situation and have confirmed that our FIFA team is currently investigating it. Updates will be provided to our users when they become available, but we [redacted]'t have further details at this time.
Final Consumer Response /* (4200, 11, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only info you have provided is that you are aware of the problem. Your company has been saying that since the game was released last year. You've fixed problems that have come up after this one, but absolutely nothing has been done to fix this one. You haven't even issued an apology. These games have a shelf life of 12 months, so even if you fixed this problem today, it would have been broken for 10 months and working correctly for 2. But again, I have a hard time believing that you are working on this one when the new one comes out in 2 months. This game isn't even featured on your website anymore. Hard to believe the same line you've been giving me for 10 months. I have never been treated so poorly as a consumer in my life.

Complaint: [redacted]I am rejecting this response because:
EA still has not addressed my primary complaint. the deluxe edition of [redacted]) was marketed as containing key features available to play on install. these features were only available through a code packaged in [redacted] deluxe edition box. [redacted] game itself was a standard edition and [redacted] code is only applied to a single player on [redacted] system. Previous games from EA have had codes that once redeemed gave [redacted] content to all shared accounts on [redacted] physical game console. I purchased [redacted] deluxe edition of [redacted] game based on this previous behavior from EA.
I have attached screenshots of [redacted] description of [redacted] game from [redacted], screenshots of [redacted] disclaimer regarding specific content from EA, and screenshots of [redacted] warranty policy from EA. [redacted] game description did not explain [redacted] deluxe content was for a single player, [redacted] EA disclaimer did not state [redacted] content was for a single player, and [redacted] warrant that [redacted] business suggested I use is not applicable. [redacted] purchase date was more than 90 days ago and [redacted] game is not damaged.
I maintain that EA engaged in false advertising by failing to disclose [redacted] bonus content that was purchased for an additional $20 over [redacted] standard game would not be available to all shared accounts on [redacted] physical game console.
[redacted] acceptable outcome for me would be a $20 refund or credit to [redacted] main [redacted] account at my home ([redacted] price difference between [redacted] standard and deluxe edition) OR three additional download codes for [redacted] three shared accounts on [redacted] console that did not get [redacted] bonus content that was advertised in [redacted] deluxe edition.
Sincerely,[redacted]

The Terms of Service team has reviewed this player's account and confirmed the account was caught violating the Terms of Service. Due to this we will not be reversing the action taken on the player's [redacted] account.
[redacted] Rules: [redacted]

To whom it concerns,
 
Thank you for bringing this matter to our attention.
I have reviewed the customer's account and I can verify that a dispute for this sanction has been made and is currently under review.
Our Terms of Service team will respond directly to the player to provide their...

results once the investigation has concluded.
Should any player wish to dispute an account action with us,. they may do so by submitting their dispute to [redacted], or by following the steps outlined at the following link: [redacted]
 
Thank you for your time,
 
EA Help

Complaint: [redacted]I am rejecting this response because: I already contacted the TOS team but I was told that my account wouldn't be unlocked. This is really a bad situation for me as a consumer and as a FIFA gamer, I am fully confident I did nothing that could violate the Terms, I always played fairly. Please, do something about this as I spent money and a lot of time with your game.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I have already contacted the listed email ([redacted]) four times and the reply has always been the same "You have broken EA rules, we cannot reinstate your fifa ultimate team club" in regards to the fact that my account was wrongfully wiped out by EA. Account was hard hacked by a third person. So please kindly forward this claim to the right department so my fut can be reinstated back thank you. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/09) */
To whom it may concern,
I have reached out to this customer and will be communicating with him directly to discuss the concerns raised.
[redacted]
Electronic Arts Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are currently discussing this issue with the player and hope to have this issue resolved soon. Electronic Arts Worldwide Customer Experience

After a full investigation we found the player's account had been incorrectly identified for coin selling. We've apologized to the player for the trouble this has caused, and have made arrangements to compensate him for the inconvenience. Thank you for bringing this matter to our...

attention!