Electronic Arts

To whom it concerns, Thank you for bringing this matter to our attention Having reviewed the account linked with the email address provided b the customer, I cannot verify any FIFA titles present I also cannot verify any contact being made from the customer since We will contact the customer directly to gather the correct details and resolve where possible Thank you, EA Help

Complaint: [redacted] I am rejecting this response because: Nothing has been done so farJust broken promises via email and absolutely no hope of a resolution.Sincerely, [redacted]

We have spoken with this user directly regarding his concerns, however unfortunately we were unable to meet his desired resolutionAfter further investigation, we found that the player had already received a replacement token for disconnection issuesAfter the second instance of this, we offered to troubleshoot the issue however the player has instead requested a replacement of the itemWe cannot provide further replacements of this item without performing troubleshooting While we are thankful for the player's feedback, we now consider this matter closed

We have reached out to the customer and are waiting to hear back with more information Electronic Arts Worldwide Customer Experience

Initial Business Response / [redacted] (1000, 5, 2015/10/10) */ Hello Revdex.com, We have discussed this case with the user & it has been reviewed by our expertsWe consider this closed and have informed the user of this update Kind regards, ***

Complaint: [redacted] I am rejecting this response because: 1.) I have not been told why I was found to be in violation of TOSAnd multiple times? This was never mentioned 2.) Please stop dodging this questionIt is both poor business practice and also highly unethicalCAN I USE MUTCOINS TO ACQUIRE MHC OR NOT? Seriously, why are you so set on dodging this question? 3.) You need to stop stating that I am free to email you with further questionsI have already posted one email showing you've already told me the matter has been resolved and I won't get any more answers Please, just this once, answer me queriesEvery response you've made both in emails and now on here have been incredibly evasiveHow/why are you unable to answer a couple questions for a person that spends thousands and thousands of dollars with you? It's mind boggling Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As I said earlier, I have screenshots of mails correspondence between me, my cousin and employees of the [redacted] I never delete mails from my mailboxI present my reasoning: I got a warning on January yearBut the warning was baseless because it was imposed on account [redacted] , and my name is [redacted] (Attachment called " [redacted] ")So, it was imposed wrong and should be deletedI wrote the email that my account is called [redacted] , but have not received a response, which only confirms the employee's fault, lack of professionalism and in the eyes of law of this warning should not have happenedSo the next offence, which happened should be taken as a warning not a banAnd even so, there should not be so drastical A few days later, I gave the care of my account to my cousinI did this for few reasonsI'm a student and I had the examination sessionI had another month remaining subscription, so I wanted to improve my charactersI paid, so I had the right to do Attachments called "Conv ..." are proof that I did not take part in the sale of creditsConversations are in my native language Polish, but I believe that you Sir have certainly translatorsI sent only a part of the conversation, I could send all if you want When I received a message that my account has been suspended for days I was very angry at my cousinLess than a month later I got an email that my account has been bannedMy cousin swears that he did not sell the credits after JanuaryHe admitted, however, that talked about it with some player in February, but did not sell anything to anyoneIt was talking and nothing else, so this account shoudnt be punished so hard I understand that players are responsible for their actionsI know I made a mistake of giving for a while my account to cousinBut I am really determined to reclaim the accountI put in account all my energy and I would never have broken the rulesI’ve been working years to create my all charactersI recruited a lot of people who bought a subscriptionI spent a lot of money to buy Cartel CoinsSurely you are aware of thisI'm not stupid to sell the creditsOver the years many times I called to Customer ServiceI wrote a lot of emailsI can not leave empty-handed, because I care about my account I apologize for the behavior of my cousin, it was a mistake and it will not happen againOver the years many times I called custmer serviceI wrote a lot of emailsI can not leave empty-handed, because I care about my account Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they have not provided the missing content and they have not provided evidence supporting their claim I was able.to provide proof of purchase,l I ask the company to provide me evidence that the content was delivered to my account To date I have nothing more than an email claiming the content Until I receive the content or they provide an export of their system that validates thier cllaim that my account was credited.Sincerely, [redacted]

When completing the action the player has filed a complaint about, we provide two warnings stating your players will be removed before the action is completedWhen these warnings come up cancel button is highlightedThe player has to scroll over from cancel and select acceptThe reason we provide these warnings is because the action is permanentThe player admittedly choose to ignored these warningsWe suggest the player reads prompts more carefully to avoid future incidents Electronic Arts Worldwide Customer Experience

To whom it may concern, Many thanks for sending this players concerns to us.Given the sensitive nature of this issue and as Customer Support are not in a position to assist, we have a dedicated team who are tasked to address such mattersShould you believe this account action to be incorrectly applied or have some additional information regarding this matter, please email the following address: [redacted] Additional information regarding this process can be found by following the link below: [redacted] Thank you for your time and understanding in this matter.Warm regards, [redacted] – Executive & Customer Relations

Complaint: [redacted] I am rejecting this response because: I was talking to the person the entire time...they simply ended the chat after I did all the required stepsbest buy won't refund an opened game, which EA well knowsthe problem isn't in the disc but rather in the software, which EA also knows from the amount of complaints they are receivingI simply want a product that works or a refund.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: No evidence of my breach of terms of service has been provided, only the date which is too far in the past for me to recollectAs I know I am innocent I would be able to provide plentiful reasoning as to why the algorithm for coin selling flagged the transactionI have not been given the opportunity to do this and as such I am walking on a tightrope I believe I should not be walking on.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Complaint ID: [redacted] I did not understand exactly what you meant in your post, you will try to solve a problem? I send email to [redacted] vain because after I sent the first mail they did not want to give me unbannow expect their second responseI sent second mail a few Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Greetings all, Many thanks for your report Unfortunately, this report does not contain any information regarding then players experience or issueIt is with this fact in mind that we request [redacted] to contact the team via help.ea.com regarding their concerns Having also reviewed [redacted] 's Revdex.com report, it appears the Revdex.com is being used, to a degree, as a method to bypass [redacted] line customer serviceWe strongly advise [redacted] to contact our team directly via help.ea.com should he have any further concerns in fear this action (creating multiple Revdex.com reports) may be seen as an exploitation of the customer service function We recommend the closure of this case and again encourage [redacted] to contact the team directly at his convenience Kind regards, [redacted] , EA Customer Relations World Wide Customer Experience

Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Hello Revdex.com, Thank you very much for passing on our customer concerns to us I am delighted to advise that I have reached out to the customer and and assisted them in resolving their issue We now consider the case closed on our end Thank you ***, EA Customer Relations Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) ***, the EA representative who reached out and called me reestablished my hacked account which contained all the EA licensed games my children had digitally purchased and downloaded through EA or the Origin ClientMy faith in Electronic Arts has been restored but as I stated in their followup survey, bring back your email and telephone support for the countless customers that have stood by you for years purchasing your software games and faced frustration contacting you for helpThank you ***

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ We have discussed the matter with the customerThe issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns Electronic Arts Worldwide Customer Experience

We have looked closely into the claims af a compromise on the account and show no signs of a compromiseThe players appeal has been denied once againWe will not be able to further assist with this matter and are considering it closed Electronic Arts Worldwide Customer Experience

Complaint: [redacted] I am rejecting this response because: I asked legal what to file and whereyou are stone wallingSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The gentlemen that called only once on Thursday September 22, and I was out due to family issue I responded to e-mail the next day and called the number listed and no response I was able to solve the problem on Monday September 19, but was not allowed entry again on Wednesday , My yearly subscription was taken out of $and I cannot use their service I have so many e-mails from EA in regards to this matter and copies of chat that they cannot say that I did not call There were three more chat sessions to add above and six cases that were closed that I received any assistance As you can see that I have been going back and forth for over one week One phone call is all you get and you have to wait for it and not sure what country it is from so there is a time difference and if you call the number listed the person does not answer or no voicemail I have no POGO and my password cannot be reset The e-mail situation needs to be looked at by their end I cannot reset my password and there was only one agent that could send me a link to correct this and when I was not allowed entry again I got to go through this again I send the chat session to other agents to send the link and they ignore it I will no close this case and want further action to be taken Sincerely, [redacted] ***

We've confirmed the player's account was not compromised at the time of the violationThe Terms of Service team has provided their final resolution on this case and will not be reversing the action taken