Electronic Arts

This query is in regards to action taken by the Terms of Service team, regarding a violation of our Terms of Service agreementEA Help and customer support would not be in a position to provide details about the action, nor would we be able to overturn the decision by the Terms of Service team Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such mattersIf you feel this action was taken in error please email [redacted] When contacting this team, please be sure to provide all the required informationFor details on this, please see our article on EA Help "Information about banned or suspended accounts": [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/01/08) */ TO whom it may concern, We have been in contact with MR [redacted] over the phone at this time Once we had verified the accounts with him over the phone we deleted the requested accounts As such, we consider this case closed at this time Kind regards [redacted] EA Customer Relations Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I do accept this and thank them for their help one thing I wanted to note they really need to make a way that participants of Pogo can delete their accounts without it being a hassle providing that the accounts are within good standards and have not been banned

Complaint: [redacted] I am rejecting this response because: you ban me for nothing, I have contacted [redacted] and they just say im banned but ive done nothing check my other complaintsSincerely, [redacted]

This has been re-reviewed by the Terms of Service and Fifa teams and the account was found to be violating the Terms of ServiceThe action taken on this account will not be overturnedOur decision in this matter is final and will not be revisited

We will contact the player and provide an appropriate resolution for the issue - EA help

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Hello Revdex.com, Thank you for bringing this case to attention, very sorry to hear this customer has experienced issues the Battlefield Hardline I will investigate the report, reach out to the customer and work towards a resolution Kind Regards, [redacted] EA Customer Relations

We regret that we cannot assist further through this channel, nor can we overturn the violationIf the player wishes to dispute the action taken they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄ regards,Electronic ArtsWorldwide Customer Experience

We have been attempting to reach this player to resolve this issue but the player has not responded on the aol address they provided usWe will reach out to this player and resolve the issue todayThank you - EA Help

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ To whom it may concern, We have reached out to our customer using our internal tool to discuss their issues with their account We have reinstated access to the customers account and explained why the access was restricted As such we now consider this matter closed Kind regards [redacted] EA Customer Relations

We've reached out to this player regarding her request to close her Pogo accountAt this time, her request has been processed and the account has been closedThank you for bringing this matter to our attention!

Initial Business Response / [redacted] (1000, 6, 2015/11/27) */ Hi Revdex.com, Thank you for raising this customers concern to us, I will investigate and contact the customer Best Regards, [redacted] W EA Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by [redacted] Wof Electronic Arts, but in no way was there any investigation on the matterHe said everything is not misleading, but he understands how I could feelHe said that EA makes the advertisements appealing so more consumer buys themAnd the fact that you can buy of the packs for a total of over 700$ (when the game itself already cost 45$), and you only get one of the advertised special items in only one out of the packs is normalIts beyond absurdeAfter having spent close to 2000$ in less than a week, I feel like i've been totally robbed of my money through advertising that is totally misleadingAnd to them I'm a case of simple bad luck, and there's nothing they are willing to do How is even close to being even acceptable?

This query is in regards to action taken by the Terms of Service team, regarding a violation of our Terms of Service agreementEA Help and customer support would not be in a position to provide details about the action, nor would we be able to overturn the decision by the Terms of Service team Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such mattersShould the player feel this action was incorrectly applied or have some additional information we might have missed first time around, please email "[email protected]" When contacting this team, please be sure to provide all the required informationFor details on this, please see our article on EA Help "Information about banned or suspended accounts": https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄ Please note that breaches of the Terms of Service are taken very seriously, and in some cases a warning will not be given depending on the offenseThe reason is that these actions damage the game, and the FIFA Studio is dedicated to protecting the game and making it fair for all users

The Terms of Service team has reviewed this player's account and confirmed the account was caught violating the Terms of ServiceDue to this we will not be reversing the action taken on the player's [redacted] ** account [redacted] Rules: [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ To whom it may concern, Many thanks for sending this customer's concerns over I have reached out to this customer to address the concerns raised, however; I have yet to receive a reply I have closed this case off but the customer has my personal email, should he wish to follwith me Warm regards, [redacted] EA Customer Relations World Wide Customer Experience

To whom it concerns, Thank you for bringing this matter to our attention If a customer wishes to dispute any action taken on an account by our Terms of Service department, they would need to do so by following the steps outlined at the following link: [redacted] Once these steps have been completed, our terms of service would investigate the matter and update the customer directly to inform them of the results Should the customer have any further questions or issues, they should contact us directly though our help website at help.ea[redacted] Thank you, EA Help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to methey were to greedy to give me a full refund from a fraudulently advertised product claiming to off the top tier of access for 80$ dollars then to discover limitations within the parameters of the game/firmware during gameplay, Electronic Arts is a Greed based organization assuring to oppress gamer's with their rules and policies and I'm going to assure you that I will repeat this message to the Revdex.com so people will learn that the issues they have will not be resolved to the satisfaction of the purchaser of your product and only designed to protect yourselves hence not to satisfy people that buy your productsOnce again I will assure that I will not purchase any of your products I clearly paid for the top tier you offered just to end up being forced to spend more, A suggestion to the is in marketing " TELL THE TRUTH" in detail about your product Sincerely, [redacted]

Revdex.com:First of all, I am happy with the help the Revdex.com has given meI have reviewed the response made by the business in reference to complaint ID [redacted] and although I am not personal satisfied with the result, I no longer wish to continue this case as my account has been threatened to be deactivated by the business and I do not wish to lose it.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the issue has not yet been resolvedSo far all that has been accomplished is contact with an actual human Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me EA Case Number [redacted] Sincerely, [redacted]

We've reached out to this player to assist him with this Origin account issueThe player is now able to access his account again and was able to update his security informationThank you for bringing this matter to our attention!