Electronic Arts

This player's query is in regards to a violation of the Terms of ServiceWe will not be able to assist the customer through this channel, as Terms of Service violations are taken very seriously Should the player wish to dispute the action taken against the account, they must contact the Terms of Service team directlyI must reiterate that this team will not be able to overturn or reverse the decision made, and we cannot assist the player through this channel For information on how to register a dispute or contact our Terms of Service team, please consult our EA Help article at the following link: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ To whom it may concern, I have reached out to this customer via email to let him know that I have added the missing content to his account [redacted] Electronic Arts Customer Experience Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I had already tried to request closure to the ticket as they have reached out in an email mentioning that they had added the missing content to my accountI checked their game client using my account and the product does show up nowUnfortunately, the Revdex.com website did not have such an option to close the case after the company had reached out with a response

We are in contact with the customer and the issue is being investigatedWhile we don't have an immediate fix, we are working to have the matter addressed as soon as possible and the customer has direct contact with us should there be any questions.Electronic ArtsWorldwide Customer Experience

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ To whom it may concern, I have reached out to this customer and will be communicating with him directly to discuss the concerns raised [redacted] Electronic Arts Customer Experience

Complaint: [redacted] I am rejecting this response because:they just passed the Buck saying that they no longer have the content that I paid them for and giving me directions for how to retrieve it from MicrosoftThose directions did not workThey ripped me off for $and I will never buy another product from themSincerely, [redacted] ***

After a full investigation we found the player's account had been incorrectly identified for coin sellingWe've apologized to the player for the trouble this has caused, and have made arrangements to compensate him for the inconvenienceThank you for bringing this matter to our attention!

Initial Business Response / [redacted] (1000, 7, 2015/10/07) */ To whom it concerns, Thank you for bringing this matter to our attention We will contact the customer directly and resolve where possible Best regards, [redacted] S EA Worldwide Customer Experience

To whom it concerns, Thank you for contacting us [redacted] issue was initially brought to our attention through a review that he filed recently with you We investigated the matter at that time and have since contacted him directly to provide our findings We now consider this matter as closed but if he wishes to dispute this matter further, he should contact our Terms of Service team directly as per the steps outlined at the following link: [redacted] If he should have any more questions, issues or concerns, please feel free to contact our dedicated support team through our help website at help.ea.com, or engage with our helpful community members on Answer HQ at [redacted] Thank you, EA Help

From: [redacted] Sent: Friday, August 26, [redacted] **To: [redacted] Subject: EA Games Complaint I have reread what I shockingly agreed to when I joined EA's online store My fault, I have no rights and from what I read in that agreement it looks like I don't even have the right to contact the Revdex.com I may be flabbergasted that such an agreement was what I agreed to but clearly I must have or it would not have downloaded I am just in awe of their abilities - well played EA Games, well played I am sorry to have wasted your time in even reading the complaint Thank you [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ To whom it concerns, This case appears to be a duplicate of the case submitted here: https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/375af7cd As such, it will be actioned through that case Thank you, [redacted] S EA Worldwide Customer Experience

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ We have discussed the matter with the customerThe issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns Electronic Arts Worldwide Customer Experience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ I feel that their response was what was needed, and I believe the problem has been resolved I cannot thank you enough for the quick action to forward my issues to them, and, the quick response action from them....THANK YOU!!!!!

Complaint: [redacted] I am rejecting this response because: my account was hacked by another player and de-linkedIt was not de-linked by meThe other player then proceeded to sell most of my valuable players and items and stole most of my madden mobile coinsI was able to re-link to my account, but not until much of my content was already missingI have attempted to resolve this matter with EA and every time I contact the help department I am told that I just need to wait longer for them to resolve my caseWhen I attempt to contact the specialist assigned to my case he does not respondWhen I first filed my case with the help team at EA I was told that the process would be quick and would be resolved easilyThey were going to help me get my missing content backIt has been weeks and no resolution has been achievedThis is an unacceptable response to an ongoing issue that is left unresolvedAll I want is my missing content backThe players and items and coins that I spent so much time and money aquiringSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hello Revdex.com, Thank you very much for highlighting our customers concerns to us I have reviewed the customer previous history with us and I can see that he has called us many times asking for compensation, to which some of the time he has been grantedIt appears that the customer is always wanting moreThe customer has not stated which game or case he is referring to so I am unable to locate where his concern may be I will reach out to the customer and discuss their concerns with them Thank you ***, EA Customer Service

Complaint: [redacted] I am rejecting this response because: A full investigation of my account concluded I did nothing wrongI have the email from the company to prove itI'd be happy to forward it to whom it may concernI did not exploit anything and am being clumped with people who didI also take issue that the company lets gameplay glitches and exploits ruin player experiences and turns a blind eye only to mass ban anyone who completed this glitched set, which was their fault that they let go live in the first placeKeep earning that worst company of year award you all are so infamous for EA.Sincerely, [redacted] ***

We have resolved the communication issue and notified the customer - EA Worldwide Customer Support

Complaint: [redacted] I am rejecting this response because: They need to extend my membership due to the fact their flagging of my account took month off of a paid membership Then I will consider the matter settledSincerely, [redacted]

We've reached out to the player so we can work with them to address this, and we'll continue working with them until their account issue is resolvedIf they need help again after this case is closed, they can always reach out to us at help.ea.com for assistance and we'll be happy to help.Thank you!Electronic ArtsEA Help

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Hello Revdex.com, Thank you very much for bringing our customer concerns to us I have reached out to the customer and discuss the matter with himThe customer has advised that the information he had was not from EA but from a 3rd partyWe have confirmed the correct information with the customer and now consider this matter closed Thank you EA Customer Relations

Complaint: [redacted] I am rejecting this response because: I have gone through the support desk and have a case in process (case # [redacted] ) I was working with a specialist, ***, and then my case was transferred to [redacted] B because [redacted] is out for an extended period of time with health issues [redacted] was very helpful and responded to all of my contacts through emailI have since sent [redacted] several emails with no response in the last two weeksi am just asking for the content back that I lost due to my account being compromised by another playerThe case has been going on for weeks with no resolution and no communication in two weeksI would be happy to resolve this complaint if someone can help me get my stolen content backSincerely, [redacted]

The only players impacted by this were players that were caught exploiting the setIf the player wishes to dispute the action then we encourage him to contact the Terms of Service team at [redacted] , from the email address linked to their Madden account