Elite Supplies

We received a bill for toner that we never received. The copier that uses the toner supposedly shipped is older and no longer under a service warranty. We have never done business with Elite Supplies.

I spoke with [redacted] and resolved the matter. She then proclaimed that she was going to continue to call and file complaints. Everything has been voided out. There is no nv payment due. Their company information has been deleted out of our data base. I also explained it was sent in error. If there are...

anyother questions please call [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No one from Elite Supplies has ever spoke with our National Purchasing Manager.  She was never able to get through to a live person on [redacted].  Nor, did she ever say she was calling the Revdex.com.  This task was left to me to resolve.  I then contacted the Revdex.com after I was unable to reach anyone at Elite Supplies.  [redacted] never spoke to either one of us regarding this issue.  We would like a copy of the credit memo in reference to invoice numbers [redacted] and [redacted] sent to us, as proof that said invoices have been voided, as Elite Supplies asserts.Regards,
[redacted]

We never ordered from this company. We recived an invoice for $433. I called them immediately and while explaining to them that we did not order anything from them, they "voided my invoice." I asked to still speak to a rep to figure out how this happened and was told that by voiding the invoice we were completely removed from the whole system so that information was gone. I am calling our rep from our usual company as it had detailed information on the invoice of our printer, my personal name, and our company information. Be careful.

To whom it may concern, We have had contact with [redacted] over the phone and resolved the matter. The invoice was voided out. We apologize for any inconvenience this may have caused you.  If you have any following questions please email me directly at [email protected] Thank...

you[redacted]

We received an invoice for toner $398.00 for toner we did not order or receive from you. We believe you called here and asked our staff what model copiers we had in at attempt to fraudulently bill us.

This is in regards to [redacted] for invoices #[redacted]. I spoke with [redacted] in this matter. We resolved the conflict over the phone. There was no refund issued for the 2 invoices paid on this. Any questions or concerns please email us at [redacted] or call...

[redacted] ask for [redacted]

To who it may concern.  [redacted] called and spoke with [redacted] in last August and early October.  He keeps calling in reference to the [redacted]e invoice that has been voided out. He has also spoken with [redacted] as well. This invoice has been voided out. Along with the company's information. Any...

questions or concerns please feel free to call [redacted]

Received a fake invoice for toner that was never ordered in the amount of $433.00.

Review: We received a false invoice from this company for $433 for toner we did not order. I called the phone number on the invoice and only reached voicemail. I left a message for them to call me back to discuss this issue and did not hear back from them.

I noticed through online research that this is a common practice for this "company."Desired Settlement: The invoice voided, no further contact from this company, and to have my name and our business information completely removed from their database.

Review: We were sent an invoice for a Toner cartridge for $433.00. We do not have this type of copier. I called the company and asked how they got our information and why I was receiving a statement or bill. They said that they were waiting for payment then they will send out the cartridge. I told them that they are scamming my company.Desired Settlement: Have them removed from their selling practices like this. Referr to a legal entity for litigation.

Consumer

Response:

Please remove from Mailing list and NEVER contact us again or any of our other agencies.Thanks,[redacted]

We have received an invoice at our library for $433.00. This invoice is for toner that we did not order, nor did we receive. Our toner is included in our service contract on our copy machine company. I am not sure how Elite Supplies got our contact information. I have mailed them a copy of this invoice asking them to void the invoice and remove us from their database. I have tried to call, but all I ever get is an answering machine.

Review: Received an invoice from Elite Supplies for product never ordered or received.Desired Settlement: Removal of invoice, i.e. as nothing ordered, no invoice should have been received.

Review: This company, which I have no business relationship with, never purchased anything from this company, sent me an invoice for 433.00 for toner that I never purchased. I did not recognize the company name so I called the number listed and got a busy signal. I tried back the next day and the person answered the phone as customer service, no company name or even the name of the person answering the phone. I asked about this invoice that clearly states this item was already shipped via UPS and she told me why the toner was so expensive and that it wasn't actually shipped yet. I told her we use a local company and that I was not interested in their product. This occurred in early February. Today, 3-3-15 my employee took a phone call identified themselves as "customer service" and asked for our printer information. She told the person we use a local company for all our printer needs. This company leads you to believe you have already ordered the product from them and they are waiting for payment to ship.Desired Settlement: I am requesting this company stops all attempts at misleading me into buying their products. Please do not contact my office again.

Business

Response:

To Whom It May Concern,We went ahead and VOIDED out the invoice prior to speaking with them on the phone. No payment is due. Their information has been deleted from our data base. We also send our apologies to any confusion this may have caused. Anyquestions or concerns Call [redacted] or Email her @ [redacted]

Review: We received an invoice stating that Elite Supplies sent us a toner for $398 and with the shipping it added up to be $433 that we never asked for or received. We have been going through the same company for years to supply all of our computer supplies so I know 100% that the invoice is false.Desired Settlement: We would like this invoice to be deleted and to be deleted from the company's data base. We do not want to be called ever again. We also wanted other companies to know about this company's scamming ways and not to pay the invoice.

Review: Company called my hotel and asked who they were speaking to. Then they asked what type of fax machine we use. They then sent 2 toner cartridges and an invoice totaling $433.00. This purchase was not authorized, but they sent them anyway. I do all of the ordering for my business. I pay $61.99 each from Quill for the same item. I have left them telephone messages informing them that they were not ordered. I am not going to pay the shipping to send them back and have told them so. They are unscrupulous and should be shut-down. I just sent them their invoice with hand-written notes on it that said if they don't want to send me a pre-paid return authorization, I THANK THEM FOR THEIR UNSOLICITED CONTRIBUTION to my business.

Review: We have received two separate invoices at two of our library's branch locations, each for $433.00. These invoices are for toner that we did not order, nor did we receive. Toner is included in our service contract on our copiers, which are supplied by two separate companies. I am not sure how Elite Supplies got our contact information. I have mailed them a copy of these invoices asking them to void the invoice and remove us from their database.Desired Settlement: We ask that the company void the two invoices that we've received, remove us from their database, and not contact us again.

Business

Response:

Dear [redacted], I apologize for the inconvenience this may has caused. Im not the sells rep on here so I dont know in detail what took place on the call. However I went ahead and voided out the invoices. I deleted all your info from out data base and shouldn't be contacted again. If you have any questions or concerns please call 714-244-0073 and ask for Krystle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I reserve the right to register another complaint on behalf of my organization should we be contacted in the future by this company.

Regards,

Review: Received a phony invoice for printer toner that was not ordered or received. The company owner, [redacted], claimed that she didn't know why we received an invoice, claimed that once she voided the invoice she couldn't see any details about it, and claimed that the salesperson was on maternity leave for a month so [redacted] couldn't ask her about the invoice. When I was talking to her I could hear a dog barking in the background, which sounded like she was calling from a home, not a place of business. The company phone number (714[redacted]) is a T-mobile number for [redacted] in Orange, California.Desired Settlement: I would like to know how the company selected our office for a phony invoice. Why were we targeted for the phony invoice scam? How did they obtain our contact information?

Review: As with the other complaints, I received a very authentic looking invoice for $433.00 for toner I never ordered. It had my name on it spelled correctly, and I have an unusual spelling.

I called and left a message and never heard back. The second time I called the mail box was full. After doing some research I located the business on the Revdex.com website.

I hope this person can be tracked down and stopped. I am sure some larger companies just paid the bill.

Review: This company via phone asked one of my employees to verify the make and model of her [redacted] copier...which she did. She thought it was our [redacted] representative, so she gave the information requested. I have now received an invoice for toner for said [redacted] in the amount of $433.00 and have no toner. Obviously my company has no intention of paying this invoice.Desired Settlement: I would like to see a credit invoice issued from this company that will cancel the charge we are being billed. I would also like no further contact from this company.