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Ellison Systems, Inc.

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Reviews Ellison Systems, Inc.

Ellison Systems, Inc. Reviews (82)

*** is a third party vendor on ***.com and we are not affiliated with the *** Prime program in any way*** Prime is a yearly subscription thru *** that includes special programs and vendors that allow for discounts and free shippingWe are a drop shipper and our orders do not
qualify for Prime benefits. *** attempted to contact the end user to make delivery via phone and was told that the end user is not at this location that we are trying to deliver to and they want the package delivered elsewhere. *** sent three e-mails via *** to the customer to confirm they would like the item redirected(to prevent fraud) and that they agree to the extra fee for redirect, the customer was advise if they did not agree we would need to make an appointment for delivery(all deliveries of freight items require an appointment to prevent the customer from not being at the location and additional costs for redelivery and to protect the customer against theft or fraud)The customer never replied to the e-mails to agree to a new delivery or set up a delivery appointment and the products were returned to avoid the customer being charged storage fees from the carrier The carrier charges fees to deliver back to the vendor(***)The fee is $and the fees paid by Shoplet to ship are non-refundableThe customer did not pay shipping initially and Shoplet is taking the initial $we paid as a courtesy loss(the customer is normally responsible for freight fees both ways in these cases). We were willing to reship the product again if the customer paid for the cost of reshipping the itemThe customer was unwilling to pay the costs and we have refunded the customer minus the freight fee to return the product back to our vendorWe hope we are able to do business with our customer in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Vendor contacted me a full FOUR months after my complaintOf course, by that time, I had already purchased the space heater elsewhere and winter is over Vendor offered to sell me the heater at the original price, but did not address my main complaint about the "price gouging" Vendor did admit that their prices fluctuate based on demand Can't remember the term he used, but I call that price gouging
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

Complaint# ***- Customer was advised the price was incorrect based on a *** advertisement and we would have to refund them at this time as we are unable to sell the merchandise at that drastic of a loss. Thank You *** *** * *** ***
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** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have advised the customer to either discard or donate the incorrect item that was shippedWe have issued a full refund to her account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** I don't feel the company has quite the correct take on the events, and they are still lacking a true sense of customer service, however, I have been thoroughly worn down trying to get an adequate response from the company prior to this Therefore, I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I am requesting to reopen the complaint because *** has not given me the return mailing information for one of two ordersMy concern is *** pattern has been to promise to look into mail return and drop the ballThey are doing this againI am awaiting information for the second order and they have not followed through with return mail informationThis has been there patternThey did not respond to me until Revdex.com contacted themI appreciate this case reopen and give an additional reminder to complete request of complaint ***. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, I have looked further into this matter and the customer was refunded ($22.63) in full on 4/**/15 with no restocking fees assessed to the order as the order was unable to be fulfilled on our behalf by the manufacturer due to shipping restrictionsWe sincerely apologize for the inconvenience associated with this orderIt sometimes takes 7-business days for the refund to reflect in a customer's account as this was placed on a third party vendor site(***) and is manually refunded thru *** once the refund is issued on Shoplet's ordering system.Thank You Customer Service Supervisor?

Credit for staples issued on 5/**/

Good Afternoon, *** strives to provide the utmost best customer service in the industryWe apologize that we are unable to honor the pricing error that was generated thru
one of our third party partnersWe apologize for the inconvenience and hope to be able to do business in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com, Dear *** ** ***-Thank you for choosing Shoplet! Your refund for order #*** has processedYour account has been credited in the amount of $Please note that credits may take between 2-business days to update in your account and a restocking fee may have been applied.Our first priority is your satisfaction so if you have any questions or concerns please contact our Customer Service team by email (***), by phone (***) orlive chatbetween 9am - 6pm EST Monday through FridayThank you,Shoplet Customer Service Thank you,Customer Service This is the e-mail I received from them days ago but until now,they haven't not refund my money yet.According to them a restocking fee may have been applied and that's for what ? I didn't return any item to them.Sincerely,*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * ***

Hello, We are attempting to cancel this order for the customer and refundWe apologize this is a factory direct item that ships from CanadaThe order should have shipped Thursday and we are waiting on verification from the manufacturer and will follow up with
our customer shortly.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not make an error when placing this order I went by the product description on the website, which stated the product I ordered was glossy card stock What I received wasn't even close to that The error is in the product description on the website, plain & simple When an item isn't as described, the error cannot be considered the customer's fault - nor should the customer be held responsible for restocking fees, which isn't fair at all Expecting customers to pay a restocking fee for something that isn't remotely close to being as advertised is not fair in the slightest and totally unacceptable.As a business owner with extensive experience with other online vendors, I've never once been charged a restocking fee as a result of 1) products not being as described, 2) a malfunction in equipment, 3) an order issue caused by the vendor, etc This business practice by Ellison Systems (aka "***") is a bit out of the ordinary and in my personal belief is simply a very bad business practice.As stated in my original complaint and advised to *** ***, it is also highly suspect that almost a full calendar week after sending the order back for a refund and not having received any kind of indication that the refund was being processed, I was finally told today that the refund would be processed soon - after I emailed customer service this morning This indicates to me that the vendor had no intention of refunding the purchase price until I followed up with them about the return This is also out of the ordinary, and I've not experienced anything like this with any other vendor I've conducted business with.While the difference of $might not seem like that big a deal to most, to me it's the principle of the situation as a whole People need to be aware that this is how *** does business when there's an issue with an order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

None of the information that has been provided by the customer on this case will bring up the order in system that is being complained of. I have attempted to reach out to the complainant to get additional information in an effort to resolve this matter and am currently awaiting a call
back. As the complainant placed this order through the *** marketplace - Shoplet does not have any payment information on behalf of this customer to be able to even provide a refund.As soon as the complainant responds back, we will make every effort to provide a full and complete refund to this individual, provided we can verify the accuracy and existence of the ordered being complained of herein

Hello, This item was listed incorrectly and the customer was expecting more items then what they received for the listed sales price We are terribly sorry for the confusion in the listing We have over million items listed and unfortunately this was an error in listing. We
have processed a full refund to the customer and they are allowed to keep the items they did receive in the order. Again, we apologize for the error and inconvenience this may have caused

Complain# ***- Customer was advised, due to shoplet listing error, they would be refunded in full immediatelyThe refund was issued today 3/**/2015. *** *** * *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you for solving my case!
Sincerely,
*** ***

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Description: INTERNET SHOPPING SERVICES

Address: 39 Broadway Rm 2030, New York, New York, United States, 10006

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