Ellison Systems, Inc.

Good Day: The customer was advised that the item theyrequested was not sold the way in which the third party had the item listed. Weadvised they would receive a full refund and the refund was issued on 2/** viaour internal channel. Please see the attached screen shot which confirms therefund was issued and the date.

Refund issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We would like to apologize to our customer for the issues with this damaged order. We were initially advised by the customer that they contacted the manufacturer who offered to replace the product free of charge. The customer contacted us about the reship but since they went directly to the...

manufacturer for a resolve, we were unable to provide details as the customer was dealing with a division of the manufacturer's customer service that we were not privy to. Never-the-less, we have refunded the customer in full and will advise if the manufacturer will require a return. We apologize for the inconvenience to our customer and will keep them posted with any details needed for the return.

Complainant has requested that his account from 2009 based upon 1 order placed with Shoplet - and where he has never again made a purchase - be deleted.  I can confirm that the account has been deleted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, We have arranged with the warehouse to provide a return label tot he customer.  The return label has been emailed to the customer.  In addition we have processed the refund to the customer for the defective item they received. We hope the steps we have taken leaves the...

customer satisfied and we apologize for the delay in issuing the return label promptly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I see this is going no where and you are just going to keep writing excuses. I see you have a 1 1/2 Rating on the [redacted] website. Hopefully with all your bad reviews you wont be a high volume store much longer. If any consumer is reading this Please do not shop here. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] has not done everything in its power to rectify a situation that reflects badly on its company. They continue to point the finger and have washed their hands of an issue that they have refused to resolve. This will be the last time that I shop for anything affiliated with [redacted]. They have provided the worst customer service that I have ever experienced and I hope others will heed this company. Everything is fine until an error happens and then they don't know the meaning of customer satisfaction.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausIf[Your Answer Here]
 
 If you go to there website right nnow it states product is available for sale and in stock.they are lying and do not want to honor the price I biought it firfor originally. This was some sort of bait and switch. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They sent us the money back
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Refund was not received.I waited the business to response my complaint here,  after 4 days of no response from here, I called the business's 1-800 number on Feb *.I was told, just like the response received here on 2/**/2015, there is an on going issue with its product description on [redacted].  They will issue full refund to me within 3 to 7 business days.  It has been over 10 business days, refund still not received.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hellowe have refunded this customer in full on the date the order was returned. It may be a slight delay in appearing on the customer card but all monies have been refunded in full. We apologize for any inconvenience for the customer

Review: [redacted] (Ellison Industries) committed FRAUD in filling my online order: Date: 2013-[redacted]7 17:24:26 | PO# [redacted]. I ordered a box of multipurpose transparency film with the following description and price: Item #[redacted] Letter, Clear, 50/Box $40.91/Box I received a package containing a box of laser copier transparency film, Item #[redacted], which is priced at $20.23/box,, and an invoice with the following listing: Item #[redacted] Letter, Clear, 100/Box $40.91/Box I called to complain and was told that the company "substituted a similar product" as the one I ordered was not available. First, this was not an acceptable substitute, because I needed the film for use with a printer, not a copier. More importantly, as you can see from the above, in substituting a cheaper item the company changed the item number but KEPT THE PRICE of the original item. If I had not rejected this item they would have successfully OVERCHARGED me with this FRAUD. The company did allow me to return the item,. On Tuesday 7/**they sent me an email with their Return Merchandise Authorization number and a UPS mailing slip. I returned the item to them that day. Based on the tracking number, UPS said: Delivered On: Wednesday, 07/**/2013 at 10:03 A.M. I am still waiting to receive a refund on the credit card I used to purchase this item. When I checked my account with the company website it DID NOT LIST MY RETURN OF THIS ITEM.Desired Settlement: I have had two previous problems getting complete and correct orders with this company previously. I think companies should BILL CORRECTLY. If they choose to send a substitute item which they deem is appropriate, they should (1) change both the item number AND the price, and (2) inform the customer that they have made a substitution.

Business

Response:

Good Afternoon.

Review: Starting from the beginning, I placed my order on 10/**/15 on [redacted] for 1 x Basyx by HON VL870 Series Reception Sofa BSXVL873ST11 at the price of $26.17 and received my order confirmation via email shortly after which I still have. Sounds unbelievable right? Well, I found out two days later that it was. I then received an email on 10/**/15 stating,

"[redacted]"

The first thing I did was call [redacted] as this was very inconveniencing. I was set to leave the state for my vacation on 10/**/15 and this was supposed to be a wedding gift for someone that was redecorating their home. Since the order was cancelled, I would not be home to receive it and make sure it got to my friends place. This was all planned and timing was of the essence.

I called [redacted] and asked to speak with a supervisor. When I finally got to a supervisor he told me that there was a system issue and the wrong price for the item that I ordered was listed on the website. He also said that I would be refunded and I could replace the order. I told him that this was not my issue as I did not make an error and this was an inconvenience as the product should have already shipped by now. I told him that I paid $26.17 for this item and that was all I was paying for as that is what the price was listed as the first time. He stated that this was not an error on [redacted] end as [redacted] (a third party affiliate) are the people that listed the price incorrectly. He then gave me the number to [redacted] customer service.

I called [redacted] customer service the same day I called [redacted] customer service. When I called [redacted], I spoke to a supervisor and then eventually got escalated to the manager named Isaac. After explaining to Issac my situation, he told me that he would have to have the account manager to contact me about my issue. The account manager never contacted me. I called back several times to get a hold of Isaac about when this account manager was going to contact me and Isaac could not be reached for days, and mind you these were business days. I left several voicemails. The very last time I contacted [redacted] to speak with Isaac, I was able to get in touch with him and he said that he could offer me some cheap discount on my next order, but there was nothing on his end that he could do about this situation and that this was [redacted] issue. I did not accept this as this was nothing compared to what I had to put up with this company before I reached him. [redacted] is pointing the finger at [redacted] and [redacted] is pointing the finger at [redacted] about who made the mistake of listing the incorrect price for what I ordered. He then offered to have someone whom I can't recall email me and hung up. I have not heard back from anyone associated with [redacted]. Any company with outstanding customer service knows that when you make a mistake and people are affected and angry about it, there are consequences and they should own up to their mistakes. This company did nothing to resolve my issue.

So now, here I am making a complaint on my vacation about my first experience with this company after they were the one's at fault to begin with. They listed a product on their site which I paid for and expected to be delivered in the time frame provided and they refused to honor it because of a mistake on their end. This was false advertising.Desired Settlement: I would like 1 x Basyx by HON VL870 Series Reception Sofa BSXVL873ST11 at the price of $26.17 which I am willing to pay as I did the first time without my order being cancelled due to company error.

Business

Response:

Good Afternoon, [redacted] strives to provide the utmost best customer service in the industry. We apologize that we are unable to honor the pricing error that was generated thru one of our third party partners. We apologize for the inconvenience and hope to be able to do business in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] has not done everything in its power to rectify a situation that reflects badly on its company. They continue to point the finger and have washed their hands of an issue that they have refused to resolve. This will be the last time that I shop for anything affiliated with [redacted]. They have provided the worst customer service that I have ever experienced and I hope others will heed this company. Everything is fine until an error happens and then they don't know the meaning of customer satisfaction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 9/*/15. Item was delivered in damaged/unusable condition. Damage was noted upon delivery but the delivery company would not take the item back and said to contact the "shipper" which in this case is [redacted] said to contact the company I purchased the item from which was [redacted], (apparently Ellison). I contacted [redacted] right away to find out how to return the damaged item and get a proper one redelivered. I was told someone would get back to me and no one did. 9/*/15 I called again and was told someone would contact me later that day, but no one contacted me. 9/*/15 I called again and another representative conference called me in with [redacted] who said a new item was being shipped that day, and I would receive new tracking information within 24 hours. I did not receive this tracking information so I called back on 9/**/15 and [redacted] sent me a copy of the original tracking information that was for the damaged item, and no new tracking information. 9/**/15 I emailed customer service that there was no new tracking information regarding the promised new shipment and got no reply. 9/**/15 I called [redacted] customer service again. I was put on hold for another conference call with [redacted] and got hung up on. I called back and told them I just want a refund because this is getting ridiculous and I was put on hold for another 57 minutes to be told I have to email [redacted] myself to confirm the original conference call because [redacted] "was not privy to that information", even though they are the ones that set up the call. I asked when I would get my refund and was told not until I get [redacted] to issue a credit to my account. I asked when I would hear back from him (AL at [redacted]) and was told that I would not hear back from him, have a good day, and he hung up. I have sent my email to [redacted] as directed, and am waiting yet again for a response.Desired Settlement: Ultimately, I would like the product I ordered, in undamaged condition, delivered within a week considering I ordered it well over a month ago. Unfortunately, I no longer trust either company involved to deliver the product, as I have been lied to about shipping dates more than once already, and both companies just pass the buck of responsibility back and forth so no one does anything about it. If the product cannot be delivered undamaged in a week, then I just want a full refund to be processed right away.

Business

Response:

We would like to apologize to our customer for the issues with this damaged order. We were initially advised by the customer that they contacted the manufacturer who offered to replace the product free of charge. The customer contacted us about the reship but since they went directly to the manufacturer for a resolve, we were unable to provide details as the customer was dealing with a division of the manufacturer's customer service that we were not privy to. Never-the-less, we have refunded the customer in full and will advise if the manufacturer will require a return. We apologize for the inconvenience to our customer and will keep them posted with any details needed for the return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I don't feel the company has quite the correct take on the events, and they are still lacking a true sense of customer service, however, I have been thoroughly worn down trying to get an adequate response from the company prior to this. Therefore, I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered products on sunday 8/** and 30 minutes later sent a cancellation for it because I no longer needed it from them, but when I checked my email a few days later 8/**, I am getting emails that it was processed and when I called customer service today (8/**) they say "for whatever reason your cancellation wasn't processed"!!! Are you [redacted] serious!! And then when I get off the phone with them, now I get an email about my shipment lol, they really are something else. Now I have to pay a darn restocking fee of what they said would be 20% and have to go through all this hassle of returning it and god knows when I will actually get my refund. So upset right now