Ellison Systems, Inc.

We apologize for the confusion in the posting of this item on ***The item is sold by the pack but the description speaks about the case pack as wellSome of our
commercial and private customers prefer to buy a case and the listing advises how many individual packs are in a case. We have refunded the customer in full and advised she may keep the products with no return being necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution partially satisfactory to me and the matter will be resolved when I see both credit card charges have been reversed and no stocking fees have been charged as promised by [redacted].  I do want to thank Revdex.com for their support to make this action to allow me to return the items. [redacted] was not communicating with me honestly until Revdex.com intervened. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,The customer called in on 4/** and spoke to [redacted]  stated he never received the product, even though [redacted] tracking showed delivered. As a courtesy [redacted] opted to reship the item on 4/**/15, but item has been on temporary backorder. The customer called again today and a...

customer service representative reshipped the item out to the customer again. Their was a technical issue with that item/sku number that has since been fixed and the order will ship out again within the next 24-48 hours to the customer, thank you.-[redacted])

Revdex.com:In reference to complaint ID [redacted]After contacting the business back by phone yesterday evening the customer service representative stated that her supervisor would be issuing a refund and it should take place within 2-10 business days.  If this does not happen I will...

proceed further with the Revdex.com complaint, but as for now I believe the issue has been resolved.
Sincerely,
[redacted]

Revdex.com: [redacted] contacted me this morning and issued me a refund due to [redacted] not responding to my request.  See attached email from Amazon.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Regardless Of if my refund has been processed on your website it's clear that you do not have the number of diapers provided in the product description STILL for this SAME product.  I don't care if you had a bagillion trillion items on your page for sale, you are Falsely advertising. Furthermore of keeping the product that was sent to me I appreciate it because of your inconvenience of me buying your product it has hendered me from being able to buy more diapers for My twins. I'm not sure if you understand that not everyone has money to throw around to not get back immediately. So until I get the full refund I can't buy anymore....I will still stand by my complaint. The issue isn't fixed. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer alleges that they never placed the orders that are in question by this complaint. Shoplet is working with the customer to have these items (which she claims she did not order) returned to Shoplet. Shoplet at the same time has issued credits back to the customer for these alleged improper...

orders.

Our apologies for any inconvenience this has caused the customer. It seems that the product being purchased was unavailable either due to stock or unit of measure error on the item. The customer's order was fully refunded immediately. Please let us know if their is anything else we can for the...

customer thank you.

Hello, This customer has been issued a credit, in full, to their credit card back on 4/**/16.  Usually it takes 3-5 business days for the credit to be applied to the payment method. Unfortunately the warehouse was unable to fulfill shipment, due to no longer having the item in...

stock. Please contact Shoplet if the credit has not posted to the account already.

The coupon that was advertised clearly indicates that there are exclusions that apply.  The item that this customer sought to purchase was not subject to the coupon's application.Regardless, if what the customer is looking for is a price to be honored - tell the customer to place the order and...

it will be honored.The complaint indicates that the customer wanted the water by a date certain, which is now long past.  Please advise on what the customer's current intentions.

Good Day: We do apologize for the mis-listing however this product is not available via the warehouse at the quantity requested. The warehouse has admitted to the error. As a courtesy I would be more than happy to offer a 10% discount on your next order should you decide to place another order with...

shoplet.com. Please contact me directly for any additional concerns.
 
 
[redacted]         
[redacted]                                         ...⇄ /> [redacted]     
                                        ...⇄ /> [redacted] **
 
[redacted]
 
[redacted]

Hello, We take customer service very seriously. In this instance, the order was placed on one of our affiliate sites whom we are in excellent standings with. We attempted to reach the customer to schedule delivery but the number provided by the customer was not in service. Because of the...

size of the order, we would need the consignee to agree to a delivery date and be there to sign for the packages. The order was routed back to our facility by the third party carrier when they were unable to make contact. When the customer called to inquire about their products we informed them the phone provided was not able to be reached due to disconnect and the order was returned. The customer provided a new phone number and the order will be delivered this week. We strive to provide the utmost customer service and reshipped immediately.

An email was sent on 9/*:Good afternoon, Attached is the [redacted] label to return item back to our warehouse. Once received and processed by the warehouse a full refund will be issued to your account. Please allow 7-10 business days from when the item ships for this process to complete. Thank you. Another email was sent on 9/**:Good afternoon, An email has been sent to you on 9/* with a return label to return order # [redacted]. We are working to retrieve the return authorization for order [redacted]. I have attached the email sent to you with the return for the first order.

Complaint# [redacted]- The customer was advised today that I believe there was an issue on our end with the reason selected for cancelation and that if she still wanted the heater I would acquire it at the price she received previous. Miss Sampson has already advised, she purchased the products from...

another vendor at this time Thank You [redacted]         
[redacted]                                         ...⇄ /> [redacted]
[redacted]

Customer was refunded on 11/**.

Good Day: We do apologize for any and all inconveniences however there was a listing error on [redacted], we are unable to provide the item at the price provided as this would grossly out weight our cost of the merchandise. We have since refunded all customers that have experienced this issue and do apologize again as we are a high volume vendor accidents such as this may happen  however we work diligently to attempt to either control or prevent these issues from continuing. Should there be any additional concerns or questions please see my contact information below.Thank You[redacted]         [redacted]                   �...⇄ **
[redacted]

Good Morning The total charge for this order was $32.38 due to the customer using a coupon. We refunded the customer for the order and refunded in full minus a $7.17 restock fee as the return was due to a customer error. We apologize for any confusion this may have caused the...

customer.

Credit has been issued to the customer.  We are not sure why the order did not process.  We apologize for the inconvenience that this has caused to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To offer me a 10% discount on my next order  is not compensation at all .I usually never order less than 100.00 worth of merchandise so this  is no compensation for the 65.00 I lost with Shop let.  I have had to spend  twice that amount to buy the plates to  meet my needs for that one month after learning you wouldn't be shipping the order as you had promised. So what I think  is fair is the   remainder of the plates which I have already paid for be shipped to me in quantities of 500 that what you sell in a sleeve until the quantity owed me is completed within the next 6 months.  Apparently you do have these plates but not in large quantizes ? so ship them to me in the quantity you have on hand. If you rather not take that course of action  simply refund me my 65.00 which you collected up front knowing that  it was a  typographical error( according to you that ran  for 21/2 weeks ) ?  and as you stated  that you didn't have that amount available  to complete the order , but you didn't you took my money and I  haven't received product  nor my money back .  Ironically another company that I orders from you through my introduction of your company in the 45 days  ordered the  same plates since my order at the price advertised and have  received a large quantity of the same plates I ordered (the ones you don't' have in the warehouse  plates 10 cases ( 500 plates each case ) .  So as you have admitted this was your company error so  the professional business solution) would be to supply the  remaining plates on the order or send me back a check for 65.00 not in store credits.  I don't feel my business is appreciated at Shop let so I wouldn't want to be given a store check credit and or a discount my a future order. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]